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Metropolitan Funeral Chapels

4.5 (2 reviews)

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8 years ago

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Harris Paul W Funeral Home - Front Entrance

Harris Paul W Funeral Home

(10 reviews)

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

Falvo Funeral Home - Falvo Funeral Home Inc.

Falvo Funeral Home

(2 reviews)

I only write reviews when I believe that the services that I receive are outstanding relative to…read morethe price paid. This is rare unfortunately in today's world. I can honestly say I had an outstanding experience with Falvo Funeral Home in Webster NY for recent (February 2017) services for my dad. Though this was a difficult time for us, I must say that everyone made the experience outstanding. The end to end experience was simply better than best. Everyone was pleasant, attentive, professional, and understanding. Diana Falvo and Rick Falvo were particularly great. Their energy and people skills are exemplary, Moreover, the home was like a French country house in a beautiful setting that was impeccably clean, beautifully furnished, and with plenty of parking. Their pricing was completely transparent and very reasonable - particularly for the service and the setting. I highly recommend anyone in the Rochester area that wants a beautiful service, in a great setting, at a reasonable price.

When it became time to seek out a funeral home for the passing of my wife's mother we looked around…read morewebster and saw there were a couple options. Being unprepared we started asking a few friends about the experiences they had with funeral homes in the area. The one name that came recommended multiple times was falvo's. Well we had been there a few times and if you have seen the building your first thought would probably be similar to mine which was we couldn't afford to go there. So we decided to call the smaller funeral homes in the area first and after the first two phone calls we noticed two things; prices apparently vary pretty significantly and even though this should be a time of compassion both calls were extremely business like with no sorry for your loss and a lot of talk about money and it being required at the time of our meeting. Well that all changed when we finally decided to call the falvo's. Within the first breathe of me explaining the situation I was FINALLY greeted with a very sorry for your loss and at this time I can answer as many questions you may have. It may sound simple but that was the first time I felt comfortable in these conversations. After a few minutes of discussing our options and the price differences we were shocked to find that not only were they extremely caring but their cost for the same services was less than the two other funeral homes. I can not explain how grateful we are for making her look so beautiful that we ended up keeping the casket open even though she had been sick for so long we didn't think it was going to be possible. We will always recommend this funeral home now just like they were to us.

White Haven Memorial Park - Another smooshed bug

White Haven Memorial Park

(9 reviews)

When my mother died suddenly, White Haven was very helpful They helped with everything, from there…read moreI give them a 5. They have a Jewish section which allowed a non Jewish spouse to be buried next to them. We bought two plots. Getting the monument has been horrific. Delay after delay. They went through 3 or 4 different reps who did not pass our info along and when time was going by we would call to see what the hold up was and the excuse was we lost track when the person left. We sent in our wording for both the Hebrew and the English. We checked and found mistakes in the HEBREW and it was corrected. The English lettering was fine, but when the proof came back I and My mother's husband did not notice the one letter mistake in a word. My step father signed the proof and we got back a flawed monument. Which, by the way, has yet to be installed 1.5 years after her burial. The problem is they didn't check it eitherand they had the correct english wording. We asked if they would fix this and they said we could for about $2,000! If there was no cost they certainly would do it! When I said I would be writing a review reflecting our experience they responded by stating that the next of kin, my step father, not the owner of the plots, me had the say. When I pointed out its been over a month since he approved it for installation why have they not followed their own advice and listened to the next of Kin? Crickets.......

The officiant was lovely but the chapel was disgusting. We were inundated with bugs, maybe fruit…read moreflies. It really detracted from the memorial.

Metropolitan Funeral Chapels - funeralservices - Updated May 2026

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