Very welcoming place and caring staff. I have held 2 services here. Unfortunate mistakes were…read moremade during the second service but it was handled professionally and in a timely manner

Had an appointment with someone at the west side funeral home asked a few questions answered…read moreseveral of there questions. When I asked was concerning about family members may lose it they guy was rude to say we don't care about that issue. So you see I went to Rochester ceamation and I only have to pay 1295.00 and the opening and closing of the nitch I bought at white haven which is $430.00 plus an urn which cost what $300.00 . He wanted me to pay a total of $5345.00 He is on drugs ? Plus the only thing I wanted was a church thing that's all .

Was not happy with the service I received. I did not get my husband's death certificate until 8…read moreweeks after his death. The death certificate was stamp by the city 3 days prior. He also tried to overcharge me $279.

From the owner: Rochester Memorial Chapel is committed to serve with excellence in providing caring and…read morecompassionate service to those who experience the trauma of death and bereavement. We provide our services with skill and integrity that we might truly reflect the trust placed in us. Rochester Memorial Chapel strives for excellence in all of our endeavors as we serve the needs of others. We reflect the compassionate and noble goodness of funeral service in caring for the dead and providing comfort, solace and wise counsel for bereaved families. To strives to be a model of funeral service achievement we will seek to provide the finest in professional skill, innovative and caring services. We are family owned operated.

Recently attended a service Saturday, easy to find off Culver and Norton, parking is plentiful…read more Place is clean, well maintained, staff were both kind and attentive. Was appreciative of the services, as with any somber occasion was nice to not worry about anything.

We can't speak more highly about our experience with Dreier-Giltner Funeral Home. Shawn was readily…read moreavailable, respectful, and provided sound advice, helping us set up a trust in advance for funeral expenses for my mother at our request. He added touches at the wake that personalized the experience for us and meant a lot to my family. His assistant, Sarah, was at hand to answer our many questions. We're entirely happy that we chose Dreier-Giltner for our mother's funeral.

From the owner: The loss of a loved one is difficult, and choosing the best place to honor them with a funeral is…read morean importantdecision. For more than 100 years, Dreier-Giltner Funeral Home in Rochester, NY, has offered funeral and memorial services to grieving families and friends, providing support and personalized options to ensure the wishes of the deceased and their family are fulfilled. This comforting funeral home provides personalization for each service, from specific requests from family and friends to a catalog of products available for the arrangements. Their two large visitation rooms offer spacious and comfortable accommodation, and their chapel can seat 100 people. Their facility also provides ample parking and is handicapped-accessible. The caring staff at Dreier-Giltner Funeral Home is available to help you plan every detail, including the ceremony, burial, and cremation arrangements. They are available 24 hours a day for immediate need, and they also offer pre-arrangement servic

Our family had called on the services of Falvo Funeral home for decades…read more When my Mother passed away, without reservation, we called on them again. This was our first time working with Mark Falvo. All arrangements were put in order, so we thought. When my Sister, Father, and I, entered the Fairport facility for our private viewing, we discovered that Mark Falvo had switched our viewing room from a large , airy viewing room to facilitate a large crowd of visitors, to a viewing room , separated by wall dividers. When we approached him about this upsetting matter, he gave a sound and dance about the large amount of guests the other family would expect? Never contacting us to alert us to the respective change! After observing the room we had requested , it was easy to surmise that the family had selected a 8-12K casket . This was clearly deliberate on the part of Mark Falvo, catering to the deep pockets of this customer . In addition, we were left with a viewing room, half the size of what we required. It was overcrowded, and uncomfortable for us! Yo add insult to injury, he had booked another client on the other side of the dividers. That family was having an Irish funeral as it were. We were sickened by an event that was heart wrenching to BEGIN WITH. It tore us up. All for the almighty $$! Buyer beware, Mark Falvo is a disgrace to his family name!

If you are planning a funeral, for yourself like my mom did 20 years ago or for a loved one that…read morejust passed, my advice is do not use McGee Monuments. Don is a typical sales person and tells you what he thinks you want to hear. He doesn't care about your loved one and will show no respect to you. I have an email from Don dated May 23rd and he states mom's stone will be placed "within the week"...her stone was finally placed September 9th, just 3 days shy of a full year since she passed. Don blamed the cemetery and Don blamed me but never once took responsibility for the fact that he dropped the ball. If you call and leave a message Don will not call you back but when you call him again he will tell you "you're on my list to call". McGee had mom's stone sitting there for over 20 years, she passed away September 12, 2022. It took McGee almost an entire year to put her end date and set her stone in the cemetery. I would never recommend this place to anyone.

Great service. Very kind and respectful of what we were going through. Gravestone was exactly as…read morepromised, and they made sure it was installed before winter hit. Highly recommended.

Unprofessional, not compassionate for the business they're in, terrible job preparing your loved…read moreones body, & very rude ! Rushed family out of the funeral home less than 1 minute after service ended , closed the door in a family members face who wanted to just go in and say one last goodbye.

They were great! Very kind, courteous, and professional. We chose direct cremation. There was…read moreabsolutely no pressure to purchase "add-ons". The funeral director comforted my daughter when she went to pick up her mother's ashes. The entire procedure cost $1020. We bought our own lovely urn for $90 on Amazon, and they filled it. My wife would have approved! If you want something affordable, simple, yet dignified, this is place.

From the owner: Cremation Service of Western NY provides cremation services and pre-planning in Rochester, NY.read more