Not only is the building ancient and very very cramped, the staff is rude and inappropriate at such…read moretimes of sorrow. There is NO room for a proper wake here and the harsh treatment is inexcusable. Parking is inadequate. I would suggest you look elsewhere for services.

Thank you for making our Celebration of Life for a family member without a complication. The…read morerecent renovation is beautiful. I'm sure many people don't realize the community room and chapel exist. We felt the charge was minimal and gave more than asked towards the upkeep of this historic community cemetery. The staff and board work very hard to keep the grounds and buildings what they are today. We cannot thank you enough.

These fine folks, Sandy and Doug Stone, have made this difficult time for me less stressful…read more So informative and caring. I would recommend this Cemetery highly.

Jeff had apparently never helped a family with a green burial until my mother died in 2015, and we…read morecalled on his services. You could see the dollar signs in his eyes getting smaller and smaller when we explained that mom wanted a green burial with a simple casket. He told us that wasn't possible as it wasn't immediately available and continued to show us grandiose $4,000+ caskets. Absolutely INSISTED that my dad buy one from him that night. He also thought it completely appropriate to refer to "opening the grave" as "digging the hole". Which was just so distasteful that it has stuck with me for going on 10 years now. It was very sad to witness such a predatory sales move being played on a weeping old man. My mom's was the first funeral I ever had to make any plans for, and this "professional" didn't give me any guidance at all. He wanted us to buy the save the date cards and the cement vault and the monogrammed napkins, and never bothered to give me any help when it came to burying her in her clothes(she wasn't!) or allowing me to get a lock of my mothers hair. And I'm sure Jeff will follow up to my review with his own passive response about how difficult grief is, I will say that grief is a part of loving, but what he provides is a slick, cold, and predatory service, and he was lucky to work with my family several times before mom, and not once since. Also, I don't normally leave negative reviews and really value local businesses, but I truly see this funeral home as a terrible mark on the Victor business community.

Very seedy business practices. Now I understand why locals say to avoid this funeral home and keep…read moreyour deceased loved ones out of the hands of vultures who only see $$ signs.

In meeting with the owner Bob Fuller to plan my nephews arrangements, I found him to not have any…read morecompassion at all. He provided no guidance as to choices and we had to ask alot of questions. I heard alot of 'We Can't" during the whole process. He had no idea what 'parting stones' were. At the visiting hours the water in the drinking fountain was warm, and the staff gave people a hard time when they asked for bottled water. For the church, we had to ask that they arrange for the mother, father, step parents, and brothers be able to park in front of the church to be in the funeral procession first. Again, we heard, 'We Can't" and that was unacceptable to me, so after questioning why, they did. How this funeral home is still in business after the 30 years is beyond me.

Attended a calling hour and service here and the gentleman with the funeral home was very snotty…read moreand rude. Yelling at one of the children (who is very young and just lost his mother) for running when a gentle reminder would suffice. Rolled his eyes when addressing the service announcing it was beginning and had an attitude with guest who asked him which side of the funeral home they were supposed to be at. His overall mannerisms were extremely rude and atrocious. Completely disgusted with the way he treated a grieving family and of all people you'd think a funeral home director would have some sympathy. Will never ever have another funeral here and would be recommend nobody else does either! If I could give zero stars I would

They are located in a residential setting just far enough off the main thoroughfare that you'll be…read moreable to find street parking if the lot is full. It seemed like there were two viewing areas. The decor is tasteful but not terribly comfortable. There were rows of folding chairs and a few couches. The departed was set up in front of a back window that had been covered by a thick purple curtain.

The kindness shown to me during the sudden passing of my nephew meant more than words can express…read more Highly recommend!

I only write reviews when I believe that the services that I receive are outstanding relative to…read morethe price paid. This is rare unfortunately in today's world. I can honestly say I had an outstanding experience with Falvo Funeral Home in Webster NY for recent (February 2017) services for my dad. Though this was a difficult time for us, I must say that everyone made the experience outstanding. The end to end experience was simply better than best. Everyone was pleasant, attentive, professional, and understanding. Diana Falvo and Rick Falvo were particularly great. Their energy and people skills are exemplary, Moreover, the home was like a French country house in a beautiful setting that was impeccably clean, beautifully furnished, and with plenty of parking. Their pricing was completely transparent and very reasonable - particularly for the service and the setting. I highly recommend anyone in the Rochester area that wants a beautiful service, in a great setting, at a reasonable price.

When it became time to seek out a funeral home for the passing of my wife's mother we looked around…read morewebster and saw there were a couple options. Being unprepared we started asking a few friends about the experiences they had with funeral homes in the area. The one name that came recommended multiple times was falvo's. Well we had been there a few times and if you have seen the building your first thought would probably be similar to mine which was we couldn't afford to go there. So we decided to call the smaller funeral homes in the area first and after the first two phone calls we noticed two things; prices apparently vary pretty significantly and even though this should be a time of compassion both calls were extremely business like with no sorry for your loss and a lot of talk about money and it being required at the time of our meeting. Well that all changed when we finally decided to call the falvo's. Within the first breathe of me explaining the situation I was FINALLY greeted with a very sorry for your loss and at this time I can answer as many questions you may have. It may sound simple but that was the first time I felt comfortable in these conversations. After a few minutes of discussing our options and the price differences we were shocked to find that not only were they extremely caring but their cost for the same services was less than the two other funeral homes. I can not explain how grateful we are for making her look so beautiful that we ended up keeping the casket open even though she had been sick for so long we didn't think it was going to be possible. We will always recommend this funeral home now just like they were to us.

My FIL recently passed at 94 and the family wanted to have a service with an open casket viewing…read moretime and memorial service, followed by cremation two days later. As soon as he passed the nursing home arranged to have him promptly picked up and communication was excellent throughout the process. The service was to be held in the nursing home chapel with reception to follow, which would mean they would have to bring the body back. We arranged to have the casket brought to the nursing home for viewing and the service. Bryan (sp?) and Peter were wonderful and attended to every detail. They visited the nursing home prior to the day of the funeral to scope out where and how to best position the casket for privacy and discussed the best set up to make sure we approved. We worked together to decide timing and flow of private family and public viewing, and our desires to close the casket and say a final goodbye. They were completely respectful, informative, patient and interested in knowing the family's desires and making thoughtful suggestions. When discussing costs and services we felt absolutely no pressure to include 'add-ons' and were even directed towards Amazon to shop for urns for a better price and selection than what they had to offer. The day of the funeral Peter was there with Jackie, and Bryan also stopped in to make sure things were set even though they had had a large funeral earlier in the day. We had no expectation of seeing him that day. Peter also mentioned to me that ours was his fourth funeral of the day but one would never have known that from how he was present and attentive to ours. Prior to the family arriving while Peter was setting up the casket for viewing one of my FIL's nurses had stopped by and mentioned that he was usually clean-shaven (towards the end he had had some groomed facial hair). Peter immediately called me to clarify how he should look and was able to make the adjustment prior to our arrival. At 10pm the night before the cremation, the family changed their mind and decided that they wanted to be present for the cremation. Peter immediately answered our text regarding attending with details as to where to be and when. He met the family at the crematorium and allowed them one last time to open the casket, to include a blanket and to say one last goodbye. The cremation would not take place for another half hour and even though the family decided not to wait Peter, unprompted, sent my husband a short video of the casket going in for cremation. I cannot imagine what more we could've asked for from this experience. I can imagine how upsetting some of the negative experiences described in other reviews must have been during such a difficult time. The overwhelmingly positive experience we had was so comforting and made it so much easier to focus on other important aspects.

BEWARE I cannot believe how rude I was talked to by the owners daughter. She sounded like she was…read morehalf in the bag. They were supposed to pick my loved one up in the morning. I called the hospital at 8pm and they never even attempted to pick up the remains. Please be clear if you do go with them that you let them know up front that you are not wasting their time with just a cremation. Its not worth their time unless you have full services. And not to mention, their cost is double what the other funeral homes charge. I cannot believe I had to deal with this after losing a family member. DISGUSTING!!!!!!!!!!!

Dennis brings together close friends and relatives who can lend support and consolation when…read morethey're needed most, he does an awesome job of a terrible time in someones life when we have to deal with a loss on a loved one.