How do you review a funeral home? It's the worst of circumstances for the family and friends…read more People need to grieve and they need closure, and this is a place where that can happen. Grief means a relationship matters, and that doesn't end when the funeral is over. When my ex-wife's father passed, this was where people, myself included, came. I don't know the arrangements between my ex-wife's family and the funeral home, that is not my business, but I do know people from all walks of life were welcomed here to grieve as they saw fit. Folks came as they were and people were allowed to talk and comfort the family for as long as they needed, no-one was shooed out of the establishment when the official hours were over. The business side of death cannot be easy for anyone. From what I observed, and this is only my observation, the owners and/or management were very professional, sympathetic and empathetic towards my ex's family. The circumstances are already difficult and stressful enough for it to be any other way.

Very responsive, knowledgeable, professional for a first time visit. Had nothing short of full…read moreconfidence when we left and prepared ourselves for our life endings. Nothing bad. No surprises. Good guy. Forthright. ABF

Enrique and Gabriel do a wonderful job on my lawn they show such great professionalism they always…read moreget the job done thank you guys

They seem to not understand that when they're hired to mow a lawn, they need to mow and trim on…read moreBOTH sides of the fence. They continuously fail to do anything about the grass on the other side of my neighbors fence. Pretty frustrating.

Just a quiet and peaceful spot. I wish some of it was better maintained, especially the back edge…read morewhich tends to become overgrown. There are lots of uneven spots and walnut husks, so watch your step!

I have since heard from Kelly. She was pleasant to speak with as always. She was very apologetic…read moreabout the check and definitely thought she had sent it. She has since sent a check for $200+. The gesture is much appreciated.

My FIL recently passed at 94 and the family wanted to have a service with an open casket viewing…read moretime and memorial service, followed by cremation two days later. As soon as he passed the nursing home arranged to have him promptly picked up and communication was excellent throughout the process. The service was to be held in the nursing home chapel with reception to follow, which would mean they would have to bring the body back. We arranged to have the casket brought to the nursing home for viewing and the service. Bryan (sp?) and Peter were wonderful and attended to every detail. They visited the nursing home prior to the day of the funeral to scope out where and how to best position the casket for privacy and discussed the best set up to make sure we approved. We worked together to decide timing and flow of private family and public viewing, and our desires to close the casket and say a final goodbye. They were completely respectful, informative, patient and interested in knowing the family's desires and making thoughtful suggestions. When discussing costs and services we felt absolutely no pressure to include 'add-ons' and were even directed towards Amazon to shop for urns for a better price and selection than what they had to offer. The day of the funeral Peter was there with Jackie, and Bryan also stopped in to make sure things were set even though they had had a large funeral earlier in the day. We had no expectation of seeing him that day. Peter also mentioned to me that ours was his fourth funeral of the day but one would never have known that from how he was present and attentive to ours. Prior to the family arriving while Peter was setting up the casket for viewing one of my FIL's nurses had stopped by and mentioned that he was usually clean-shaven (towards the end he had had some groomed facial hair). Peter immediately called me to clarify how he should look and was able to make the adjustment prior to our arrival. At 10pm the night before the cremation, the family changed their mind and decided that they wanted to be present for the cremation. Peter immediately answered our text regarding attending with details as to where to be and when. He met the family at the crematorium and allowed them one last time to open the casket, to include a blanket and to say one last goodbye. The cremation would not take place for another half hour and even though the family decided not to wait Peter, unprompted, sent my husband a short video of the casket going in for cremation. I cannot imagine what more we could've asked for from this experience. I can imagine how upsetting some of the negative experiences described in other reviews must have been during such a difficult time. The overwhelmingly positive experience we had was so comforting and made it so much easier to focus on other important aspects.

AJ, the owner and a gentleman, arranged my Mother's funeral with noteworthy kindness and candor…read more Though it may be his business, at no point did I feel like it was a business transaction. His demeanor was sincere and welcoming, and his actions conveyed a genuine concern with the well-being of my siblings and I. This eased the pain somewhat, while planning the funeral for our Mother, who had unexpectedly passed only a few days before. A great friend of mine, who is a mortician, inquired as to how everything had gone with planning afterward; she was very pleased with how he handled our arrangements and the suggestions he made pertaining to the viewing of our deceased Mother. To paraphrase her as close as possible, "Funerals are a business and his decision was in your family's best interest, not his, and that speaks volumes." The building was very nice, inside and out, had a quaint feel and the lighting was warm. There is more than shown here, but this will provide a general idea. The home had two rooms available for use, the viewing room and an adjacent gathering room, but COVID restrictions dictated how many people could be in at any given time. The funeral home was easy to find, and parking was limited, but suitable for small or medium sized wakes. I highly recommend AJ, the Young Funeral Home, and would absolutely work with him again, but hopefully not anytime soon.

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.

Im not one for leaving bad reveiws but let me tell you, this place was a real peice of work!…read more #1 when we was making arangements, i thought we'd walked into fight club. We could hear two fellas upstairs screaming at each other like cats in a bag! The poor woman tryin to help us was looking like she was about to pass out from embarsment. I could hear em arguing the whole time. It was so unproessional, specially with how much we payed. #2 the day of the funeral things aint any better. My boys been having a rough time of it and was fitting to pass out. I go to look for a place for him to cool off, so i see this old fella standing around doing nothing. I ask him if there is a private room we could get my boy in?? This guy starts goin off and rising his voice. When I tried explain what was goin on he started shouting over me about how he was the owner and he'd have me thrown out. That was the last draw. I told him forget it but that didnt calm him down none. He kept screaming louder following me down the hall. Thats when I realized I heard the voice before and sure enough it was the same fella that was yelling at someone upstairs the week before!! I dont know what kind of place this is but i sure wont ever be back. There aint no one should be treated like that, specially on one of the hardest days of your life.

If you lose a loved one, it is so incredibly painful and Harris handled my father's cremation and…read moreservice with sensitivity and great organization with many thanks to funeral director Kat Vancil-Coleman. The funeral home has also done well with the cremation of my family's pets in the past.

You did a wonderful job with taking care of the arrangements for my grandfather…read more My father and I came up to Seneca Falls to take care of arrangements for my grandfather. They took wonderful care of his arrangements and found an affordable casket for him. He would have appreciated that. Nothing fancy, functional, but still looked presentable. The funeral home was very inviting. The wife of the gentleman running the home was very sweet, offered us refreshments and told us about the dog. It was like visiting extended relatives, we felt welcome and comfortable. It definitely made the situation more comfortable.