Very happy with the customer service. Amazing work. Got ac worked on. Blowing cold. Got my car same…read moreday. Thank you

I had some issues with the steering wheel in my lifted Jeep and they took care of the alignment. I…read morefound my new shop for all my auto needs. The Jeep rides straight. Ready for the back roads.

I stopped by Ten-Four auto today for a smog check…read more Walked into the office and was met with a clean space and cool air-conditioning. Was helped by a courteous gentleman at the counter, and within 3 minutes handed over my keys and sat down in the comfortable waiting area as the crew went to work! Closeout was a breeze as I signed my name on the invoice then paid for services with Apple Pay. Will definitely be back to Ten-Four Auto.

Communication and explanation is superb. Highly recommend. From how they answer their phone to…read moretheir prompt service the entire experience has been money well spent.

This is a terrific place but unfortunately they had a fire in March and are closed for repairs. I…read morespoke with Mike and he said it's going to be a few more months till they can open again. I hope all goes well for them.

Tony is a true professional. I thought he was honest about the work my car needed and did not try…read moreto upsell me. The quality of work is outstanding and he's a great person to talk with about life in general. Thank you Tony!

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

My car's catalytic converter got stolen this past Friday (I have a Toyota Prius) and because I had…read morea shield on it (well, the back half) the thieves managed to take off the front half of my converter. I was in distraught because this is the second time. My boyfriend and I were about to take my car to another shop in Whittier a little further down Whittier blvd but came across this place first. I figure why not, let's ask them if they have a part available. By the grace of god, they had one converter in stock. Sherif let us know whether we wanted to pay up front and deal with the insurance later or go through the insurance first and risk the possibility of the converter no longer being available. We decided to pay up front and get it fixed right away. It's LA, we need a car to get around. Service was great. Sherif kind of reminds me of Larry David which I'm a fan of haha. He was very up front about prices and how long it would take, etc. which we appreciated. We probably dropped my car off around 9am and picked it up around 8pm. Dealt with my insurance during the time being. This shop is incredibly busy and I can see why! They even put on the front half of converter protector shield and I didn't care what the price was. I just don't want thieves trying to steal my stuff again. He provided us all the paperwork at the end to give to my insurance. I get the feel that this is a locals spot. Every customer was so nice in there. 10/10 recommend if you need any car assistance.

I had a very disappointing experience with this shop. I came in for what should have been a simple…read moreflat tire repair, but the repair took much longer than expected. A younger technician who appeared to be in training was working on my tire, and both the owner and another technician had to step in to help complete the job. After the repair, I later discovered damage near the tire bead in the area where the tire had been removed and reinstalled. Since the damage wasn't something I had noticed before the repair, I returned to the shop to raise my concerns. During my first visit back, the owner told me he would look into it and get back to me. He never did. We tried calling multiple times but couldn't reach anyone, so we had to make a second trip to the shop. At that point, the owner told us there was nothing he could do and said he couldn't tell whether the damage happened at his shop or afterward. What frustrated me most wasn't just the damage itself, but how the situation was handled. I expected better communication and some effort to resolve a legitimate customer concern. Instead, I had to return twice, received no follow up, and ultimately left feeling dismissed. Based on my experience, I won't be returning.

I found Quality Auto Care via AAA which immediately reassured me that the service would be of high…read morequality. I was not disappointed. I was immediately greeted by Peter when I walked in on a recent Friday. My Toyota Prius required repairs and I had a checklist from the dealership for services that were recommended. Peter went over everything on the checklist with me. He as knowledgable, friendly, and patient. I was impressed by the customer service which was grounded in truth and wisdom. I am happy, my Prius is happy, and my wallet is happy. I left with a very secure feeling and have recommended Quality Auto Care to anyone I come across with an auto repair issue. Enjoy your visit!

This staff here is super friendly and efficient. I will come here again! I got a smog check, and I…read moredidn't have to wait around for a long time, as I have had to do at other places where no other customer was around. Super clean front office too

I needed to replace my front and rear brakes on my 2018 Equinox. I received many different quotes…read morefrom other mechanics, quoting me over $300 for labor only. I reached out to Refined Auto with the same request, and it was a more reasonable price, especially since I had no idea if I needed to do anything to my rotors. My dad was present while Cesar worked on my car, and my dad gave me such a glowing review of how Cesar worked. My dad has not been able to stop talking about how Cesar did an amazing job on my car, how clean he works, how he keeps his tools, and his communication. My dad was so impressed with the quality of work Cesar provided on my car that he decided to get a quote for replacing his rotors. When Ceasr finished on my car, he let me know that my brake fluid was not in good condition. He drained my brake fluid and replaced it with new fluid. He explained to me in detail that brake fluid should not be topped off. I had no idea, and apparently, my dad didn't know either, and we had topped it off because it was low. Now, I know, for future reference, that when it's low, I should replace my brakes. I appreciate the work that Cesar did on my car and his communication. I will absolutely use his service again and recommend him to friends and family.

First time using a mobile mechanic to get out a stuck pcv valve. He got the job done. The reason…read morefor 3 stars is that while doing the job he ended up breaking one of the clips that hold the wires and didn't even tell me that it happened. Nor did he show up to fix it. Update: he did end up fixing it a couple of days later

My first time going at this shop and my experience was excellent!…read more Key points: 1. Responsive to quotes 2. Reasonable rates 3. Friendly and knowledgeable staffs 4. Attentive 5. Excellent work without back-jobs 6. Clean service bays and office 7. Free coffee 8. Matt is a good manager Keep up the great work!

The total expenses upfront before going through any services is great. I also like the way they do…read moretheir service. It's very personal and reliable.