I normally don't leave negative reviews, but this experience was disappointing. The employees acted…read morelike helping customers was an inconvenience. The service was slow, there was a lack of urgency. The restaurant wasn't busy enough to justify the wait, and no one apologized or acknowledged the delay. Customer service goes a long way, and unfortunately this location fell well short. I hope management addresses the lack of effort and professionalism because this experience definitely didn't meet the standard I'd expect from Dunkin'. Coffee was good though.

This location also includes a Braum's. Stopped there today and ordered a one dip sundae that was…read more$5. It was served as a 1/3 dip of ice cream with 1 teaspoon of topping and a few nuts. Asked them for a refund or to add ice cream. They remade it with even less ice cream and topping. We are it as we were wanting ice cream. Will never stop there for ice cream ever again. Any Longview location has them beat.

I'm not surprised that this location is rated 1.5 and DD seems to not care. As hard as it is I have…read morecomplained directly to DD about the other location on 110 but didn't get much of a response. Today that store was closed for inside customers so I came to the loop. Horrible service and donuts. DD must not check on donut standards or quality. They also don't respond. I would be looking for new management or ownership if a restaurant was rated 1.5!!!

Service was absolutely terrible. I was assumed I was a door dash pick up worker, and I told both…read morepeople I'm trying to order and they kept sending me to different cash registers to order. I wait 10 minutes to get an order put in. There were three workers here and not a single one could help me order. Will not be visiting again.

Someone mentioned we should try this spot and we decided to today. The place is quaint and small…read morewith cute little Knick knacks and small items you can buy from a store. Maybe 20-30 people can eat inside at any given time which could tight if they were busy. We were immediately greated and our order was taken at the register. They were out of a lot of things but we decided to try a croughnut, croissant, chicken salad, tomato bisque, and gumbo. Everything was extremely tasty. I def recommend giving them a try. Or just buy a dozen of their fresh baked items for a party. Delish.

Wow ! I've been here 4 times so far and they never disappoint! You will absolutely find something…read moreto take care of that sweet tooth . I'm always greeted promptly. The decor is super cute! It's also very clean . Parking has never been an issue . If this hasn't already been mentioned , the almond italian amaretti cookies are to die for !! I'm not even exaggerating. The ratio of crispy edges with a gooey center is unmatched . But, these will always sell out first . Get there early ! If you can't get those , definitely the macarons! They are all good . They have nailed down textures. If you can't get those , you can't go wrong with their chocolate chip cookies . At this point , it's the best I've had. Finally , if you can't get that , grab a "trash bar ". It's for a bit of everything. Enjoy !

This spot is easy to miss driving past since it's set back a bit in an unassuming parking lot…read more The donuts are super yum and the owner is very nice. Oh, and the hours posted on Yelp are way wrong. I think he closes pretty much every day at noon. I'll be back. That's it : D

Tons of selection at top notch quality!! Watch out for cluster filled, it was all icing.read more

When you walk in and see a giant wooden giraffe and fake flowers stuck in ivy plants, just go ahead…read moreand take a seat. You're in the right place. The food here is delicious! And it's all made fresh to order. We got gumbo and fried okra. Both delicious. Service was fast and friendly!

Best apple fritter I've had in a long time and I've been to a ton of donut shops in Texas. Very…read moreclean too!

I'm not sure where I can't start with this place. Dunkin' is our jam. We're a military family,…read moredunkin' is all over military installations and we live them. Except this place.... We drove up for the drive-thru. Super slow Saturday just before noon. We see a white female and black female with headsets on both coming out of the dumpster area on a smoke break. Great. They go back in and we can place our order. We order: 2 bacon egg cheese wraps (because it's on special), 1 egg and cheese bagel (they only have multigrain and raisin cinnamon so we go with multigrain, 1 maple glazed donut, 1 glazed donut. We have to repeat our order about 3 times before it's correct. "Pull to the window the total." We pull up to the window, pay $8 and change and get handed a bag, told to pull around to wait for our sandwiches. In bag #1 is a maple glazed donut and a chocolate glazed. We check the receipt and everything is correct for our orders so no mistake on them getting the information. Gal brings us bag #2 from inside. There are two wraps with egg white and cheese only (no bacon). We can live with that. We tell the gal we need our glazed donut and bagel sandwich. She huffs as she goes back inside to retrieve the correct items. She comes out with two more bags (#3 and #4). A glazed donut and an egg white and cheese plain bagel. (Didn't ask for egg white, wanted multigrain bagel). At this point we have 4 bags and not the correct orders with 20 minutes wasted. This place HAS to work on customer service and get a strong leader. It is CLEAR from my review and others that employee training is severely lacking. I've stopped to get coffee here a handle of times and it's never correct either. Their donuts are dry and cold. Dunkin' is a big name for military families and you're really ruining it for us. We'll probably just stick to the local donut joints.

I mean it's dry donuts. If that's your jam come here. Very nice employees but decent donuts at…read morebest. If you like donuts, like good donuts. Drive to Dallas or Houston. Don't waste your calories on any place in Nacogdoches. Sorry..

Service is always great! Food is even better! Setting is always laid back and normally really quiet.read more

This is a great place to get boba tea! Service is always…read moreprompt. They have seating to enjoy your tea and/or snacks!