I'm really confused as to why the reviews are so poor. I suspect these users are spoiled because this is literally the biggest, highest variety Dick's sporting goods I've ever been to. It even has the OG rock climbing wall!! That's been removed in SO many locations!!! They also have a trading cards section?!?! And even though this place is GINORMOUS, there were still sales associates available to ask me if I needed help! Granted we were there pretty early, but the parking lot had lots of cars in it so there were many people who needed help. They have an AWAY luggage section! I was really excited to see that because I need a better toiletry bag. $70 for one I saw but I want to do more research on how to clean it as I imagine it could be a pain. They also have a GYMSHARK section!! One of my favorite brands. I didn't know they had any in the US so I imagine I looked like a little kid who saw a rollercoaster that they really wanted to go to next We ended up leaving with some bombas socks in a colorway that STL doesn't carry and some pokemon cards :) read more

Dick's Sporting Goods - Sports Wear Near Me - Schaumburg, Illinois

Dick's House of Sport has officially opened (Or reopened) in this same spot and holding their grand opening event this weekend. The store refresh is super cool, bright and a great Chicago sports brands vibe is alive inside. Fans of Free People Movement will love the expanded merch section. The store inside is bright, colorful, and checkout the rock wall corner. (Reminds me of when Galyan's was in here). There's some eye catching Chicago teams merch, but prices are pretty high. (Like an $80 cropped womens Bear's sweatshirt or $38 tees). Wishing the beautiful new and improved Schaumburg Dick's location much success. read more

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Jake, the bike technician, at your Schaumburg location went above and beyond repairing the front wheel on my 10-year-old daughter's Nishiki. He was patient and professional the whole visit. He explained the repair in plain language, double-checked the wheel, fit, and brakes before handing the bike back, and treated a kid's bike like it mattered. If you need service at the Schaumburg store, ask for Jake. We'll be going back to him. read more

Dick's Sporting Goods sells every sort of sporting equipment along with sports themed apparel, including licensed wear of your favorite teams. This store located in Schaumburg, IL is one of the larger ones we've visited, with a huge atrium and two stories of various wares. We came soon after it opened and it was SO empty. But there were people available to help, along with open registers to quickly check out. Maybe because there were so few people, the associates seemed to be going out of their way to be helpful and friendly: from the talkative cashier to the disabled greeter in the wheelchair using an artificial voice generator. The most important thing was that we found what we were looking for in this well stocked, giant store: Fighting Ilini branded socks and banner to gift our friend's son who had just recently decided to go to my alma mater. read more

Dick's Sporting Goods - Outsie view - Sports Wear Near Me - Schaumburg, Illinois

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Jaylin and the store manager were very helpful and professional in my purchase of athletic shoes. Great advice, selection, and service. I highly recommend this store. read more

Thomas in the shoe section was extremely helpful. We were looking to get some matching Js and he was very much a sneaker expert. Would definitely come here again! read more

The softball pant sizes were all mixed up. Youth and women's sections were indistinguishable. Might not seem like a huge deal but young girls' body image and confidence may be on the line. We rang a doorbell to get a fitting room which was no big deal but then inside the fitting room were a bunch of exposed wires. Glad my 8 yr old wasn't in there alone. Long wait at cash out and seemingly plenty of employees greeting or walking around instead of opening another line. Can't imagine that's more important than taking customer payment...? I'm sure we will be back bc there's no competition other than play-it-again in the area. Honestly made me miss sports authority. read more

Dick's Sporting Goods - Exposed wires inside fitting rooms - Sports Wear Near Me - Schaumburg, Illinois

This a large, multi-floor store. Since it's so close to the mall, expect it to get busy. It's also difficult to cross over Woodfield Rd to go from the mall to here. There's a lot of traffic and a light or two. read more

Large building for sports gear. Not too overwhelming. Clean, well-stocked and easy to find items. read more

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I have been a long time Dicks Sporting Goods customer. This season I spent almost $1000 at Christmas at Dicks. We just tried to even exchange an UnderArmour men's hoodie. Same item, same color only a different size. The original purchase was made as an online store pickup using our phone number. We were refused an even exchange since the phone number didn't show the purchase. And if we wanted to return we would get $2.00 YES I said TWO DOLLARS and then I could repurchase at the $45 I originally paid. If I do that DICKS just made $43 on me!!! POOR POOR POOR Service. I will search for my purchase record and go back to Dicks the get my money back. I will go to another retailer to purchase the size I need. And I definitely won't be shopping DIcks Sporting Goods in the future. If I could give a 0 star I would. read more

My son bought running shoes for $160 plus tax and twisted his ankle in first run. Tried to return but Dicks would not take turn. List customer for life. Go to Road Runner Spirts instead! read more

5 people working the shoe section. 4 of them DICK-ing around on their phones while 1 guy frantically runs shoes out to multiple customers. Go get the shoes morons!!! read more

My wife and I are getting ready for a very exciting trip in a few weeks. We're off to Ireland for a tour - an active tour with hiking, bicycling, etc. Recovering from foot surgery, I was advised to get a good pair of hiking boots with a stiff sole. Amazon is typically my go-to, but you can't ask questions and I don't really trust the reviews. Also, how would I know the stiffness of the shoe without touching it, bending it, and trying it on. A salesperson was right there and I told him what I needed. He pointed me in the right direction and gave me a few tips. But he left me on my own to do the rest. After trying on several pairs, I found one I really liked. It felt good, looked good, but the price was just a little more than I'd planned. Hah - Amazon has a scanner in their app so you can scan the bar code and it will bring that item up. I've done this before and have found Amazon's price to be lower in almost all cases. Not this time. The price on Amazon for the same shoe was about 40% more than here. After looking around thinking about all of the other sporting items I wanted, I settled for the shoes. Off to the register to see if forgotten the sales tax here is over 10%, but still lower than it would have cost online. So, I'm a happy and satisfied shopper. Dick's is a great store when you need anything sports related. read more

Poorly managed and complete lack of customer service. like a previous review, over 20 customers in line and only two registers open. not for lack of employees. 4-5 others standing around and joking with each other. I'll spend my money elsewhere. read more

Love coming to Dicks in Schaumburg because most of the time they have what I need since it a bigger location. My boys play sports and for each season they receive 20% off coupons and never before had we had issues using them. I spend a lot of money every month at this store but the new staff and girl manger you have at the register have really poor customer service and respect towards customers and treat us like we are trash and if you use a coupon they look at you like if you are broke. Then if you buy a brand like ON or Nike etc without scanning the coupon bar code they tell you it doesn't work on these brands and decline to scan the coupon. The young guy that use to work in the baseball section knew a lot about that section and always did a great job breaking the gloves in. He was a great employee I remember he was into running track. The people in that section are okay. Then if you need to try something on in the fitting room you have to find a worker somewhere in the store and they get mad. I understand it sucks because there is rude customers but we are not all the same. Then I buy a couple pairs of shoes every week and I use the kiosk because it hard sometimes to get a hold of the shoes employee and some are great and some are disrespectful and instead of giving you the box they just throw it up on a table when they could of just handed the box to me in my extended hand that was waiting to receive the box. Sometimes the kiosk doesn't work properly and skips your shoe you are waiting on. Another thing I hate about shoes when you order a shoe and you already checked to see they have a couple pairs in stock and they try to give you the display one that is all dirty from the bottom and has scuffs. The only section that is nice and respectful is the fishing section older two guys. They have great customer service and are more than happy to help anyone. Some of The younger employees especially the girl who says she the manger at the register need to drop there cockiness and ego a couple tones down. Another thing why would you charge to use the mini batting cage. It's not like it has a pitching machine and not enough room. I understand it gets a mess and people mess things up because they don't follow rules but lock it up when not in use and when someone needs it put a timer and have an employee give them a time limit and then have them leave. Overall I still come here and deal with it just because it near by. The value of most of the things is overpriced but it the only sport near by. read more

Don't come here. Only two people working in the shoe dept, no help whatsoever. Finally, I stopped one of the workers, asked for help, and they walked past me. I asked another individual, and finally they scanned my shoes I was looking for, and told me 5-10 mins. The worker told me they don't have either shoe in my wife's size and walked away. Horrible selection and pitiful customer service. read more

Dick's Sporting Goods - Sports Wear Near Me - Schaumburg, Illinois

Scot was very helpful and knowledgeable at this location. Quick check out, fair price and easy parking. Their service/warranty package was also a good price for what it provides. Store was very clean and did not feel crowded - Well stocked and conveniently located. read more

I stopped by this store with my husband to browse their tents! We're looking for a specific type of tent and it's hard to get a full grasp online so we have been peeking around recently to try and find it. First, this Dick's Sporting Goods is MASSIVE! Two levels, bright, airy, and they have a tons of options here. With the store being that large, unfortunately leaves room for places to be left unkept throughout. The tents were pretty dusty but I get that happens. Anyways they have a great selection of tents here, any entire wall to be exact! Everything from 2 person to 10 person to instant tents. They unfortunately didn't have the one I wanted but I am picky about the one I want. They also had plenty of canopies and camping supplies. I could spend hours looking through all of the cool supplies. They had a nice variety and the prices were fair. We also popped over to look at the kayaks and their selection is awesome. We spent a long time exploring that section and came across this paddle boat that we couldn't get out of - haha! When we're ready to buy some water toys we'll definitely be back to shop around more seriously. All of the staff here were wearing masks and again, a huge selection for all of your outdoor adventures! read more

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Over 20 people in line waiting 10+ minutes to get one pair of sweatpants. If you have 7+ registers, why not use them?

It is really up in the air whenever I come here. Lot of fun stuff a little over priced.

This is a large Dick's Sporting Goods, and this location is very organized and clean. This location specifically has a huge parking lot, as well, which helps because this area gets so congested within the Streets of Woodfield. My boyfriend and I came in here, and I knew I wanted to go straight to the shoes (I have a weakness to Adidas and Nike). I almost immediately saw a pair I fell in love with, and a nice girl came and asked if she could help me get a size. They had my 7.5 size, and said if I try them on and they don't fit, they have a 7 and an 8 in stock just in case. She was super nice, and the shoes fit me. The worker asked if they were okay, and we were in our way! I didn't need shoes, but again, I have a problem haha, but it's nice when you find shoes and you don't have to wait a half an hour just to find a worker to get you the size shoe you need. I am very content she was there and so helpful. As we were checking out, we had a really fun and personable younger guy as our cashier. I dont remember his name, but he and my boyfriend were joking around about sports and things. Overall, I love coming into places and feeling very comfortable. That's exactly how the workers here made me feel and I appreciate it! read more

Dick's Sporting Goods - My amazing new Adidas! - Sports Wear Near Me - Schaumburg, Illinois

I never recommend this store. The person who is at customer service is extremely rude. Horrible selection and pitiful customer service.

Prior to Christmas we were picking up gifts for our employees and chose to get the Stanley cups they wanted from this location. As we were attempting to check out in cash, The cashier told us that based on the amount we spent that day we qualified for $70 gift card if we opened their credit card. Eventually we agreed and instead of paying cash used their credit card. Truth is there is no gift card we were lied to and ended up paying more because of interest without ever getting the gift card and after calling we were told they don't know what we're talking about. The employees must get credit for opening new credit cards so they will say whatever they have to to get you to agree. Stay away read more

My bicycle's inner tube popped. Decided to come here to see if they had replacements. The cashier directed me to the correct area and one employee helped me find the exact one I needed. The new product was affordable, had written replacement instructions on the back, and worked great. Great service. Half the front doors were locked and half the escalators were turned off during business hours. Slightly inconvenient. read more

Generally I like Dicks for most of my sporting needs. It's just the one time when I left two racquets for restringing that they really fell hard as they ignored my request for over three weeks where I finally took the racquets elsewhere. read more

I had never visited the store and the first time I did I wanted to exchange an item and since I lost the receipt they valued the product for less than half the value. and I did it better with ADIDAS and the attention from ADIDAS was excellent despite not having bought the garment with them DICK'S ADIDAS read more

Wow is this store ridiculous! First if you can find a shopping cart it would be like finding gold in your backyard! Plus the associates think it's a joke that they don't even have carts. Second gold mine is finding an associate on the first floor. They are non existent on the first floor. If you need one you can find 5-8 of them on the second floor in kayaks. Schaumburg must be the kayak Mecca of the chicago suburbs. Weirdly though there are no customers shopping in that area. Must be why they were all watching tik tok together! Not even going to touch on the organization and ease of shopping the store. It's non existent so I would be here all day speaking about it. Dicks needs to do better! Especially with this beating the district store. Shows lack of leadership starting at the district level for this one! Ps. Since I could not find a cart, I ordered $400 in soccer and lacrosse gear from Amazon. Nice work Dicks! read more

I'm leaving this review to praise, Marco. What an amazing employee. He is super knowledgeable and friendly. My family came in to purchase kids baseball gear for the upcoming season. Thanks for all your help Marco! read more

Service in this place absolutely sucks. Being Christmas time you would think they would have some extra salespeople to help you out. Their person in the camping section told me on the phone that the items I wanted to purchase will be brought down to the "will call" room. It was near closing time and I knew I wouldn't make it to the store that night. Next day I went to the store right after it opened and the greeter asked if he could help me. So I told him that I had a few items at the "will call". So off he went to get the stuff. 15 minutes later he came back and said he couldn't find my stuff but there was another area that he could look at. Another 10-15 minutes later he came back and said it wasn't there either. So I went upstairs to the camping area and waited for a salesperson to come over. The second floor was deserted - no one to help me. So I yelled out HELP ME, HELP, ANYONE HELP. Finally I saw a kid by the shoe department and I frantically started waving my hands in the air. He came over and told me he worked in shoes but didn't know too much about the items I wanted to purchase. I said that's ok, I know what I want but it's way too heavy for me to carry. So he went back to the shoe department and found another kid to carry the stuff down to the register. Hooray...I paid for the items and had to wait again for someone to carry the stuff (in the shopping cart) to my car and load it in. What should have taken all of 20 minutes took over an hour. I hate this store! read more

This two-floor monster is almost too large, but it is really cool to wander through. I didn't have an agenda but the store is well laid out so if I was in search of something I have no doubt that locating it would be easy. Camping, sports, fishing, clothing, etc. All the areas are clearly defined. While I didn't require help, I only saw one or two employees, so it may have been an issue finding one if needed. Everything was well stocked and clearly marked. Normal prices seemed on par with other sporting goods stores and outfitters, but the sale markdowns were quite generous. I think that if you are really looking to buy something, wait for a sale. It was difficult to walk away without buying a new tent, kayak and some replacement gear! Everything was so tidy and the aisles were clear and clean. I'm not sure if this place is still brand new or if it always looks so nice but it made visiting a pleasure. read more

The associate we had in the Fishing Department was AMAZING!!! Patrick F. F is his last name, but my wife and I believe it stands for "Factually Fantastic and Familiar Fishing". Patrick F. helped us out tremendously. I have fished for many years. But our grandson is exploring into areas of fishing I am unfamiliar with. Patrick F. was able to not sell us, but give us the understanding we needed to make a great purchasing decision. Thank you Patrick F. As a note. We also had the opportunity to watch Patrick F. in action with some "not so friendly" customers. And he was great. Interacted politely with them, though they were less than polite in return. Great poise for a young man. He helped us to be stronger Dick's customers. read more

Can't think of a sporting goods item they don't have for sale. 2 floors with each sporting area labeled well with large signs. read more

Dick's Sporting Goods - Getting tennis shoes - Sports Wear Near Me - Schaumburg, Illinois

Dear GM of Dick's in Schaumburg: For the love of someone's god... fix or replace the soap dispensers in the men's bathroom on 2nd floor. All are broken and a couple small containers of Purell just don't cut the mustard. Clearly this has been a problem for some time. Now... can I wipe my poo particles off on your shirt? read more

As a sports and outdoors enthusiast, I can spend hours in this store. I feel like a kid in a toy store, have been able to find some pretty good deals here in apparell and some shoes as well. They do drop the ball on service, BIG TiME !! I just can't believe that with all the reviews and feedback they get on their back service, management has simply either, not gotten the message, or they just don't care. Fair warning - will be returning to this location in a couple of weeks, I am really hoping to write a better update this time... meanwhile... we'll see... read more

Today I went in to purchase some workout gear and had a inquiry about my E-Bike. When I first arrived at the bike help desk the gentleman was very nice and understanding, and patient. He quickly arranged a check up on my E-Bike to solve the issue. I then headed to shop for my workout gear and the sales associate with white hey-dudes got right to it quickly. I will definitely be coming back. read more

Disgusting customer service. They double charged my credit card when their computers went down and then refused to help to try to fix it. Had to dispute the duplicate charge with my credit card company. Will never shop there again. read more

"Good evening, can I help you find anything tonight?" is what I hear when I walk through the doors of Dicks in Schaumburg at the Streets of Woodfield. We had just been to Sports Authority about 10 minutes earlier and did not see one employee until we were leaving the store (no joke). I was on a hunt for bowling shoes for my guy and myself. I had already pretty much found online what I wanted and just wanted to go buy them at the store and get a pair for my boyfriend. We walked in and were immediately greeted and pointed in the right direction. Their selection was small and scattered throughout the department (which confused me), but they did have a size 13 of a cool looking bowling shoe for my boyfriend- SOLD! I was not as lucky. :( The pair I wanted, was not available in the store and they only had one size available online, so I was screwed, but I was able to find a wrist guard for $15.00 which satisfied one of my needs. I had received via email a $15 off $50 purchase the day before, so I pretty much got the wrist guard for free. They are not really well staffed in each department as they should be for such a large place, but hey, every company is struggling right now. We did have to wait about 10 minutes for someone to come help us that knew more about bowling equipment than the young lady who walked past, but did have the courtesy to call over a young man to help us in the department. The gentleman who checked us out was pleasant and helped end my trip to Dicks on a higher note. We'll be back. I just hope they keep those coupons coming! read more

I went in to get a new volleyball set. I'm kinda mixed about this place. The bad: It took me asking 4 people for help to eventually get me what I needed and they didn't even seem to want to help me. I also could not figure out the prices for a bunch of things I was buying. The good: The last person was really good, he not only scanned a bunch of items for me but also figured out I really just needed tent spikes to fix my current set and I was good to go. so he helped me find that The sad: While going through the spikes I asked how long they should last, he said they last a long time and should not bend basically, except the one that was bent in the bucket he was digging through... then he proceeded to leave the bent one in there... really?.... read more

I called to put a few pieces of clothing on hold. I was hung up on the first time, so I thought it was just an accident and called back. I said the same thing, and she said very rudely "we're looking for you". I was then placed on hold for 10 minutes. Hung up, called again, no answer. Called again, straight to hold for another 10 minutes. They were so rude and did not know what they we're doing. read more

I've been thinking of all the funny jokes I could make right now, but I will try and keep this clean. It's not my fault....I mean people should know when they name a store that others will make jokes about it. Anyway, Dick's has sort of monopolized the market here in the Chicago area. There used to be a bunch of other sporting goods stores, but they have either gone out of business or got bought out. So, I go to Dick's now. This particular store is one of the largest I have seen. I always get the feeling that I am paying too much here, but where else can I go? read more