I went into Dicks about 6 months ago to buy a pair of tennis shoes, I got nobody to help me and waited about an hour to just walk out. Then I decided to go back in today and give it another shot. After waiting for about 20 minutes someone came over and scanned the shoes I wanted. I waited for over a half hour to have someone bring them out and nothing. I stopped a service person and asked if I was still on the list for the shoes I wanted - then was told that they couldn't find the other one....and he also said " I'm surprised nobody told you" . so I waisted over an hour just trying to buy a pair of shoes. I then went into the mall a few doors down and bought a pair. The service is awful.... I tried 2 times and both times I received no service; I won't be going back. That system does not work! read more

1/15/26 Went in to get some new sneakers for the gym. I was overwhelmed by the various brands and styles, and I was feeling reluctant to default to a Nike shoe... Yoshi not only helped me find the right shoe with support and comfort, they went out of their way to find an insole that was going to help correct a fallen arch that I had not discovered I had... I always thought you either have an arch or you don't--unbeknownst to me you can correct it. So now, I'm leaving feeling taken care of even more than some of my doctors. It's nice to see even at a sporting goods store there are people who are passionate and caring, thanks Yoshi! :) read more

Terrible customer service! Called to ask about an item being in stock lady was rude and before I could finish asking another question she hung up on me. Need to do better! read more

Customer service was very poor today! The day after Christmas it should be clear where to go for returns. After standing in a line for 15 minutes, as associate told us that we needed to get in a different line. When we finally got to the register, the associate didn't listen to what our request was. We asked if we could order a new item and they told us we needed to go back to the other line we had been standing in previously. Customer service was not good today read more

Came in here to browse around and saw a shirt that caught my eye, but didn't want to pay full price. I asked an associate (Taylor) if there was any discounts or sales going on. She checked for me and was able to get a 20% discount off my purchase. She was very kind and went out of her way to ensure customer satisfaction. Totally appreciate her and her willingness to go above & beyond for a paying customer! read more

Incident Dec2nd 6:40pm. Location Puyallup, Wa Called multiple times and was disrespected by young teenage voice male employee. The employee lied and said he won't allow me to speak with the manager then goes on and says it is non of my business what his name is. I just recently was in the store and had a question about the stock of a product I recently purchased. This employee was very unprofessional and I can't believe a business would allow people like this to work for them. read more

I just visited the store at the South Hill Mall. Glad I did not check reviews before I went. I was warmly greeted while shopping by a very kind and cheerful employee. During checkout, I was to try on a couple elbow braces and purchased the one that was the perfect fit. Thank you Brynn for making my decision easy. I plan on coming back often for all of my outdoor and sporting needs. Best experience! read more

They carry great stuff, however, pretty pricey. I don't normally shop here. Just browse through. read more

DICK'S Sporting Goods - Sports Wear Near Me - Puyallup, Washington

Worthless employees screwing around when they were supposed to be helping us with something. Waited around like an idiot only to have another employee tell us that the kid (Trey) who was suppose to be helping us, was off messing around. Sure enough we spotted him laughing and hanging with another employee. Wasted a good portion of our evening in this store for nothing. Will avoid this DICK'S in the future. read more

Kids working the register goofing off and on their phones while customers waiting. No greeting just a sideways glance. Southill puyallup location. read more

Very friendly staff, had exactly what I needed and very helpful! Brooklyn was very welcoming and answered all my questions! By far my favorite location simply because of her. The cashier (I didn't get her name) was able to look up my item that didn't have a tag and didn't make me feel guilty for being an inconvenience (you'd be surprised how often that happens in places, not just no tag merchandise but in general for shopping at their establishment) read more

Lots of product... lack of help. 20 mins to get serviced in the shoe department today. Oh hear... can we try to multitask people? Not sure what's going on here.... read more

Went looking for some rain gear for my daughter. Wanted some Frog Togg brand as that is a style my son and I have and we love it. The Frog Togg site said Dicks was a reseller so we came. Found a wall display with exactly three pair of Frog Toggs. Two XL and one large. To big for my daughter. Tracked down a sales guy, why didn't really want to help, and asked where more rain gear was. He pointed us to the ladies stuff. The lowest cost item was about $99 and they had about a zero selection. Went to the men's side and the costs and selection was miserable there too. Looked on Yelp and saw a Sportsman Warehouse about three blocks away. They had racks and racks of Frogg Toggs and other rain gear. All was a reasonable price. Got her a set for about $24 Shop around before you go here. read more

Returned a pair of shorts and never received our refund on the card we paid with them on. Terrible customer service. We waited the 14 days and never saw it read more

Huge store with over inflated prices. Keep an eye on your local newspaper though because they have coupons or specials almost every week. Massive inventory. If it's sports related, you can find it here no problems, but you will be paying a little more for that convenience. read more

Very large sporting goods store. Much like the Sports Authorities but a bit bigger. This is the flagship store for Washington for Dick's. Larger then you would think. Everything you would need for your outdoor fun. read more

DICK'S Sporting Goods - Sports Wear Near Me - Puyallup, Washington

The service and efficiency at this location is poor. When a line is beginning to form and the goal is to make money, I would think that'd mean a bother sales associate would step in and help a few customers to help them make a purchase and be on their way. Guess not! They also don't seem to have enough dressing rooms so I got to try on swim shirts in the middle of the store (instead of in privacy where I could beat myself up for my flaws). read more

I wish the guy and girl that got us the shoes and checked on us first would've came back when we were making our decision on them. Joseph was very pushy on trying to sell us something we didn't want. I don't know how many times we told him "no, it's okay we'll get it somewhere else or online" and in a polite way, as well. Then when he finally got the hint we weren't going to budge he puts the shoes and box up on the shelf with attitude. Walked away like a little kid who didn't get his way. I work in customer service and when a customer tells me no on something I listen with no hard feelings. It was a really annoying experience. read more

We came here early sunday like around 10:30. There were a decent amount of customers in the store. My husband and I were coming to pick up gym equipment. The whole time we were in here we saw one person working. We walked the store and could not find anyone. I don't know if they are lower staffed for a Sunday but we literally needed some one to ring us up and get us our massive box of gym stuff and could not find anyone. In terms of cleanliness they could work on keeping things where they are supposed to be, things were a bit sloppy. They could improve one a bunch of stuff. read more

DICK'S Sporting Goods - Sports Wear Near Me - Puyallup, Washington

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Horrible customer service. Long story short: they're the Wal Mart of sporting goods. No associates to be found anywhere when you need help, and when you finally do find one, they're no help at all. Save yourself the trouble and go somewhere else. read more

They look like their trying to step their game up. Boxes everywhere of new merchandise so walking through the aisle are a little hassle. We are literally jumping over boxes. Prices are great. They seem to be having great sales on a lot of shoes and cleats. So far, sitting here in one of the outdoor chairs, workers look like their trying their hardest to not make eye contact with you so they dont have to help you find anything hahha. Sadly. The only reason why i really gave this store 5 stars is because of cashier Slade. He was awesome. Answered all customers questions and was very friendly read more

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I was in your store yesterday and had a bad experience with one of your salespeople. I was looking for a particle size and when I asked the salesperson, she just ignored me. I ran into her a little later and asked again. She replied that she would be back and rolled her eyes at me. Unfortunately, I seemed to be an inconvenience to her, so I left the store. I then went to Sportsman, where they were more then happy to have my money. I do not think I will be back to your store. Lisa Barnes lisa@mcsweeneysteel.com read more

A MAN'S MAN Review of Dick's Sporting Goods in South Hill A lot of suggested retail price (MSRP) and big mark ups on anything Seahawks related. I now just park my little Honda at the Dick's Sporting Goods lot and make my way from the front entrance to the mall entrance speed walking as fast as I can. Trying to avoid eye contact with any of the high mark ups on sports equipment/clothing that is sold here. The employees won't greet you but the loss prevention/security associates that are standing at the front entrance and at the mall entrance will gladly let you know that they are watching you because they are the only ones that will say hello to you with a smile but with both eyes glowing with suspicion. Yeah, that's how I feel about this place... read more

Maria L (9.23.2023) in apparel was extraordinary. She helped me with purchase I made after looking at the item in the store, but ordered online (because the store was out of stock) and I had sent it to the wrong store. She contacted the customer service office who really couldn't be of assistance other than telling us to contact the main store where it was going to be ready for pickup. She then contacted the store in Seattle (where the item was ready for pick up) to request transfer or cancelation. How she handled herself on that call made it happen. Initially when I met her, she could see the look on my face that I was looking around trying to figure something out and needed some assistance. She started with a smile and very apparent professionalism. She explained the department I was in was a little shorthanded at the moment, but she would be very happy to help me. I could've been more impressed. She made me feel like a special customer (athlete); and after 19 moves with the military in the most 30 years, I don't think I've ever met a representative, or team member, in any store that was so proactive and professional. This young lady should be a manager managing individuals. She had a very positive energy even after I asked to speak with her manager. It was very obvious to me she had a very high opinion of her manager and the organization just by her attitude. I wish I had her full last name. She is the reason why I made a purchase after looking for something to buy just so that I would get a review survey to send a compliment about this amazing employee. I didn't want to leave the store without buying something. She was just an all-around kind professional human being. Good job to her Leadership. You chose well! read more

Really atrocious customer service. I went in to try a pair of shoes on and the associates were all standing around in a clique, visibly staring at me. When I brought the shoe up to them to try on, they stifled giggles and took over 10 minutes just to come back and tell me they didn't have my requested size. I will be actively discouraging people from shopping here. read more

Great customer service experience here. We purchased two kayaks and a bunch of gear. The staff was friendly and helpful. They even helped me load up in the rain. Nice job Dick's! read more

I like this store. They have everything you could ever think of sports wise. I went in today for new running shoes & found exactly what I was looking for. I go here when I need to find anything new for my 6 year old, they have reasonable prices & a wide variety. It's organized, clean & the staff are kind. I don't frequent this store a lot, but when I go I know that I'll find what I want. read more

Worse possible service ever. Won't recognize when concept of customer service hit them in the face. Ask to take tape off the new golf club and got attitude. Didn't say it, but pretty much " I am too busy slacking, do it yourself" attitude. Asked second time and still got refused. I hope large chain store like Dick's would have half way decent service.... I was horribly mistaken. Thank God there are other golf shops around. Won't be buying any more golf gears from here. I miss Sports Authority. At least they knew what meaning of smile was. Shame on you.... And shame on you read more

My daughter was given skates from her uncle on the east coast. They didn't fit so rather than mail the return, we decided to try to exchange at the local store. The salesclerk who helped us was awesome. The skates were not available in store so she refunded us to a gift card. She then walked us over to the kiosk and ordered the right size online for us... even getting manager approval to give us the sales price my brother paid! With this experience, I will shop Dicks again. read more

Excuse me if I sound angry, but it is because I am. This is a beautiful store, in a great location, with very friendly staff. BUT here is where this store loses 4 stars. WHAT IS UP WITH THE TINY TINY SELECTION OF GIRLS/WOMENS CLEATS? IT IS THE YEAR 2013 AND WE ACTUALLY PLAY SPORTS - GASP - SERIOUSLY WE DO! I cannot stand walking into the store ( and there is no excuse with a store as big as Dicks) and finding 3 top of the line cleats (the rest are just junk) for women and rows and rows of top of the line cleats for boys/men. My daughter wears a 7 and they dont make size 5 in mens so she is stuck with about two choices in the womens section. PINk? no thanks. Lavendar? No thanks. Seriously, come on guys - get with it! Give us a selection worth driving from Olympia for. Ridiculous. Apalling. Pisses me off. read more

Sporting good stores are a business in themselves as the are a place that you can find all your sporting good needs but I find them to be overpriced whichever establishment you decide to go. If you have read my review on Sports Authority then you we realize that I am keeping to my word and refusing to do business with them anymore and have ventured to South Hill and did my shopping at Dick's instead. Unfortunately they don't offer a military discount but then again neither does there competition as far as I am concerned. I did get to take advantage of some pretty awesome coupons they had in the Entertainment Book and scored $20 off my purchase of $100.00. They also have reward card deal were after so many points to score more coupons! This particular location was very bright and colorful, they offered a really large variety of all Sporting Goods and the service was fast and friendly. read more

Pretty good spot. We went in looking for a bike rack for our tow hitch. As soon as we walked in the store we were immediately greeted. We headed back to the bike area and started looking at the racks. A guy working on a bike came over and asked if we needed any help. Everyone seemed pretty helpful. They only had 1 cashier with about 4 people in line. There were 2 other workers standing behind the cashier talking. It looked like 1 of them might have been a manager. It would have been nice if another register opened up so the line could move a little quicker. Love that the store gives you the option of receiving your receipt via email. read more

Wow. Huge store and mass-market merchandise but lots to look at and play with. They've got a little of everything. Nice replacement for the loss of Joe's nearby. read more

DICK'S Sporting Goods - Sports Wear Near Me - Puyallup, Washington

Good Customer Service Good selection of Apparel Items Good selection of shoes Good selection of camping / sports accessories Decent joint to grab a few items and get out quick! read more

Been to 3 Dick's stores in the last few days, to fill one order. Their misinformation put me on a wild goose chase. Their people are friendly but horribly untrained. Probably won't come back for any more nonsense. Arguing with them right now over a freaking receipt. I want a receipt; they say they don't provide these for online purchases. Great, but I didn't purchase anything online. read more

HORRIBLE Manager Ralph is disrespectful, rude, incompetent, ZERO CUSTOMER SKILLS, and should be fired! I also think he is incredibly stupid. I had the most racist, rude, and disrespectful treatment from him when making a return WITH a recepit. Ordered a hat and sent a filthy, used, covered in mud/sweat stains hat by mail. Was told to return it local store. Had a receipt and the jerk refused to refund me immediately. Had to contact Corporate and his manager about horrible service! read more

Sporting goods. Sure. Football season and you have 3 cleats that is all. Your employees are striking and your largest selection is yoga clothing. Guess your CEO is too busy engaging in politics and not about the consumer or the sporting programs in schools around you. read more

I gotta say, I have been shopping at Dicks Sporting Goods store since they have opened in Puyallup . They have a great selection of golf apparel and equipment. However in the many times I have needed help, KC in the golf section has been ACES! I would recommend to anyone that is looking for a new set of clubs or advice on golf equipment to look up KC. He completely fitted me for my clubs and actually talked me through what type of clubs I should be hitting for my handicap. I originally went in to buy the new Taylormade Rocketballz irons and I left with the Taylormade TP CB Irons, RocketBallz Driver, Rocketballz 3-W, & Taylormade ATV Wedge. The time that KC took to help me was hands down the best customer service I have every had, this is why I am writing my first review on KC's behalf. Thanks for your help man I really appreciate it. I will be looking you up for my future golf needs. You're the best! Ryan G. read more

literally left 10 minutes ago, only purchased one thing and came on here to say McKenzie has the worst customer service, was rude, unwelcoming, and had a horrible attitude. google reviews were probably off for this location because of employees like her, she's a literal joke of a worker. read more

Very poor customer service. Numerous associates were more concerned with gossiping than helping us (the customer). We knew what we wanted to purchase. We went right to the department. We waited 15 minutes and flagged down several associates. 25 minutes later, we finally were able to walk out after mass confusion and incompetence. read more