Went in the store and was immediately greeted and asked how they could help.. no high pressure…read moresales.. not know it all employees.. knew what I wanted, they re gripped the irons I purchased quickly. The sales associate helped me find additional rebates and deals for my $1000 purchase. Great experience!

I have been taking golf lessons from the pro there. His name is Blake Garmin. I am 74 years old,…read moreBlake is not only a good player but he is a Great Teacher of the game and a Great person. I used to play golf a lot but I went around 15 years without playing. Last year I got back in the game and struggled. I decided to take some lessons before I went out this year. I had been taking lessons from Blake for about 6 weeks, once a week. He is very knowledgeable, has great patience and very good explaining so I understood it. First time out this year I shot 41 for 9 holes. I had not shot that good for 40 years. I HIGHLY recommend this man if you need lessons, a tuneup, or anything you need. IT does not matter what age you are,just starting or been playing for years. THIS GUY REALLY KNOWS HIS STUFF. you want be disappointed! He is worth every penny you pay.

Friendly service I used to order from the catalog but since I found out that there's a store I can…read morego to and choose from the great selection of coats and not have to wait for the delivery I am so happy! I also bought a sweater that is my go to for this time of year and I was happy with the price considering the high quality and it doesn't have to be dry cleaned so that's more money that I'm saving. I am 74 years old and have been a customer for many years and I promise when I tell you that I am still wearing things that I bought in the 1980's because LL Bean sells quality stuff

Horrible experience! Unacceptable service. We visited this store in Cincinnati for a Birthday gift…read morea day before Thanksgiving. The cashier has not taken off the EAS security tag off our purchase, and it buzzed at the exit. Another store associate dashed after us (we are both seniors), she stopped us in the bitter cold wind and started digging in our paper bag. Then, she turned her back to us and ran somewhere back into the store without talking to us. We were overwhelmed and had to follow her running and maneuvering between the store racks and shelves. While the manager was removing the security tag off our purchase, she said, "Good job" to this store associate. And merely dropped sorry to us. Is that what they consider a "good job" at LLBean's these days? Horrible, awful experience. No manners whatsoever. These rude people have ruined our day, our Birthday spirit, and our holiday. Terrible service and terrible training behind it, if any at all. NEVER EVER will we be visiting there again! Do better with your customer services, Cincinnati, OH LLBean at 5901 E Galbraith Rd, Ste 110, Cincinnati, OH 45236.

I ordered a gift card as a Christmas gift. The online process was easy. The gift card was…read moresupposed to be here on December 23. I didn't get the card until December 27, that left me without a gift for my nephew!

I needed a good pair of footwear for a family trip to Ireland. Racheal ( who is AMAZING ) spent a…read moresignificant amount of time with me trying on several brands and checking the fit until she found me the PERFECT boot. During a week of A LOT of walking in the " Emerald Isle", feet were dry and comfortable! It is service like this that has made our family regular customers at this store!

Very helpful sales people from the front door and throughout the store . Products were reasonably…read morepriced . Great deals . Great service.

Ordered a Suppressor*******(That was complete with factory thread adapter in a sealed product that…read morevoids the warranty if removed according to the manufacturer)***** and did all of my paperwork etc last Saturday. I got my approval a few days later, so I stopped into the shop to pick it up on 9-11 at 4pm. Waited until 430pm until I was actually helped. Salesman I believe his name is Scott helped me. He took my ID and proceeded to get my item. He returns with my item that was in a ripped-up box sleeve that wasn't like that prior to doing my paperwork. We start the transfer paperwork and open the box. ************Someone did the switcharoo on my FFL item that was registered to me per the ATF. This suppressor had a different serial number and was in my box that had the correct serial number. Salesman proceeds to go look for the item and thought it was in the other box which it was not. Thirty minutes pass and we locate my Suppressor which was in the display case. Upon handing me my item I noticed it was missing something(Thread adapter). I inform the sales guy and we compare the one that wasn't mine to mine. It was factory condition and had the factory adapter. The salesman mentioned that in the past two employees got fired for giving two different customers wrong FFL items. Salesman goes and shows is manager while I am waiting, I hear a metal clang in the back room. Then a few minutes later the manager at the gun counter I think his name is Rick(tall young guy, with long hair) comes out holding the one that wasn't mine and mine. He claimed that they were the exact same and mine was as it was from the factory. I disagreed and had him pull a fresh one from the case (Factory condition with factory thread adapter in it). I told him that's how mine was supposed to be and it wasn't. After some arguing he said that he would include a free adapter with it. *******(Someone in your gun department without my knowledge disassembled my paid for product which is a breach of contract)****** I was reluctant to take the offer and the sales manager pressured me into it saying it was already assigned to me and I had to take it. I told him we could just cancel it and he could refund my money. The salesman mentioned that in the past two employees got fired for giving two different customers wrong FFL items. He assured me that the item was not missing anything, so I took it home. I return the next morning with my item because I was unsure that if it was compromised or not and wanted to just return it. I read on the manufacturer's website that if any suppressor has any alterations, they will not warranty it. An aftermarket thread adapter inside a sealed suppressor that the manufacturer says per the manual owner is not to remove any part of the product for any type of cleaning. I arrived at 9am and asked for the manager, which did not disclose his name, and he came out heated as at first. I explained the whole situation to him, and he proceeds to try to tell me that it is factory and that they are all like that. He pulls three out of the case and shows me.(They are all three missing the thread adapters. These employees are illegally modifying suppressors and selling them to people by removing the thread adapter) I had him pull one from the bottom shelf and guess what it had the factory thread adapter which mine was missing. I told him that I do not feel comfortable even attempting to shoot a gun with my product because it could cause bodily harm if it is missing anything else. We had a heated argument, and he acted like I didn't know anything about suppressors. He pulls a completely different suppressor out and tells me mine and that one is different. I know that because his is a different caliber and model than mine. We argue again, because I told him I want my money back or would even accept store credit. He said no because I took the item last night which was like 15 hours prior under the assumption I had to per the previous management. We argue some more and he retrieves my item and paperwork from the back where he took them to. I show him the owner's manual stating the warranty will be voided per and modifying of the product. He disagreed and said it wasn't for my suppressor, so I scrolled up and showed him my model. He pushes my stuff to me and aggressively says "You have to take it up with corporate". I apologized to him for the issue and expressed my concerns. Told him I know it's not his fault but someone there did something to my product.

Wonderful help. They were so kind a d available in cheviot very knolegeable great selection of ammoread more

i Didn't know what to expect when I walked in the door, but the staff was so friendly! I had some…read moreold jewelry that I was going to thr away, but decided to stop by and check it out! I was shocked at the amount of money they gave me for the stuff I was going to throw away! It paid for most of my vacation coming up! I laughed all the way home!!! And Trigger (the dog) was so sweet!!! He made my day!!! Keep up the great work guys!!! I'll be back soon!

Really hood service! I'll be back!…read more Very knowledgeable and friendly! Great selections

First let me say that staff allowed me to bring my German Shepherd in (she is well behaved and…read moretravels with me everywhere). Wren helped me with my selection of two adult and one kid jersey. Told her I was from Virginia and she explained how I could return/exchange them if they didn't fit. Jerseys were at the price point I expected so value was good. Overall good experience and if they don't have Cincinnati sports items you are looking for not sure you will find it anyplace else. Mike B

I was looking for Cincinnati Cyclones shirts. Ashley helped me today and I appreciate her…read moreassistance! She went the extra mile to see if a smaller size was available. She was friendly and helpful! Thank you Ashley!

I love Rslly House - Kenwood! The reps are happy to greet you, service is great but the real deal…read moreis the selection (our local teams are represented well), available sizing, reasonable prices & all the accessories! I enjoy shopping there! Karen D. . . (Love for all my teams)

Shoddy quality, even more shoddy customer service I…read morepurchased this romper 5/17, still have the receipt. Wore it once, (so obviously I took the tag off) and while wearing it the strap broke and is no longer wearable. Now I spent $40 for this. And you all advertise "affordable" clothing. However $40 for 1 piece of clothing is not cheap. Went in to return, exchange something so I can be able to actually get my money worth and was told by the girl there that because the tag was off she couldn't do a refund. Now I understand you have policies, but if I cannot wear the clothing more than once than that sounds like a defect on your part and not mine. I did love your alls clothes and would have loved to shop there again. I don't care to spend the money when it's worth it but this feels like false advertisement and theft when I can't even wear this again. Tried to email the email for the store "Fayette@roseandremington.com" that's literally on the website and it comes back as email does not exist. ALL of the emails on their website, social media all come back as do not exist.

One of my favorite places to shop. Love their selection and how helpful they always are!read more