When we moved back to the DFW over 10 years ago we visited this store. It's a nice place in a…read moreslightly run down area. It's not in the main shopping areas so it's a bit out of the way, but they carry specialty items and name brands that the sporting goods stores don't carry. However, I wouldn't necessarily classify it as sporting goods, they don't sale the same stuff you get at Academy to Dick's Sports, they sale outdoor mountainy type of items... climbing, hiking, kayaking, bouldering, trail walking, camping ... that type of stuff, both materials and the clothes. It is really nice inside. It doesn't look anything inside like the older exterior shows. The staff and I believe the owner are super nice. I came in today because they carry Kuhl brand clothing, I was surprised that they had more styles then REI did, and they had longer lengths. Walked out with some, very happy.

This place is amazing. Got a new pair of trail runners and the service was over the top. They have…read morean outstanding selection of shoes including both shoe brands and shoes styles that the major chains don't carry. Plus they 3D scan your feet to ensure you get a shoe with the proper fit. If you're looking for quality and service I definitely recommend this shop. It's a bit out of the way but worth it.

Great bunch of guys and SUPER knowledgeable. If you really want to get into the nitty gritty of…read morecalibers and suppressors and crazy discussions then these guys have tons of info and love to chat and treat you like a long time friend. They aren't as cheap as online retailers of course but will never try to sell you outside your budget or skill level. I buy from them because if I'm in need of a good rifle for a specific purpose I know I'll be leaving with exactly that or with the knowledge of what I need to find if I don't decide to buy. If your in the area give them a try

I contacted this company because they were referred to me by the company that made grips for a gun…read moreI own. This companies price was cheaper than the manufacturers price and they had the items in stock or so they said. I ordered the parts online last night and called them this morning as I had gotten an email from them saying most all the parts are back ordered. When I called them the guy who I spoke with seemed to be bothered by my call. When I explained to him my frustration he didn't seem to care. He said "we didn't charge your card until this morning" Which was a lie as they charged my card twice today. Once for the price with all the parts and once for the price with the parts they actually had tying up my funds for days now. When he said that they didn't charge the card last night I called my bank. They assured me that they did and that if I canceled the order it would take 7-10 days to get my money back instead of 2 or so to get my credit back. To top this all off I got an email saying that I MUST sign for this item or pick it up at the UPS location 36 miles from my house. For what? Twenty dollars in parts. This is nuts. I called UPS and asked if they could change the signature required part and they said no due to the fact that the shipper AKA SWFA has "EXTREME" restrictions according to the UPS rep set up on their account. When I called they were closed. Who closes at 5pm on a Tuesday. I am extremely disappointed with this company and would never refer them. They have extremely poor communication, offered no credit for my troubles and I am now spending $30 in express shipping for product that I am only getting 25% of. So disappointed.

On 2/7/2026 , I visited the store to exchange a sweater. Upon entering, I handed the item to the…read moreemployee at the entrance, Avery, who stated he would place it on the counter until I was ready. When I arrived at the customer service register, I was told by the cashier, Max (identified as a Customer Service Manager), to wait to the side. I waited approximately 20 minutes while other customers were assisted ahead of me. When Max finally assisted me, he claimed the sweater on the counter was not mine. Another manager, Aaron, was called over, and both managers insisted that I had not brought an item into the store. This accusation made me feel as though I was being suspected of theft. Avery repeatedly confirmed to both managers that the sweater was the item I brought in, yet they continued to deny this. After approximately 45 minutes to one hour, the managers stated they needed to review security footage to verify that I brought an item into the store. I asked whether this was standard return procedure and was told it was not. During this time, I observed that other customers, who were white, were treated promptly and without similar scrutiny. This led me to believe I was being treated differently based on my appearance and ethnicity. After roughly one and a half hours, the managers returned but continued to behave in an unprofessional manner. During the interaction, Aaron stated, "I'm not going to admit I'm racist," which further escalated the situation and reinforced my concern that I was being discriminated against. Nearly two hours after my arrival, another employee, Leslie, handled my transaction respectfully and efficiently and resolved the issue without further incident. Additional concerns include: I was threatened with removal from the store for recording and taking pictures, and the managers were unwilling to provide their names. Earlier, Max refused to sell me Pokémon card packs kept behind the counter, claiming they were "not in the system." However, when Leslie scanned the same items, they rang up successfully and were sold to me, raising concerns that merchandise was being improperly withheld. As I was leaving, another customer intentionally struck me with a shopping cart, which added to an already hostile environment. I would like to formally commend Leslie and Avery for their professionalism and respectful behavior, as they were the only employees who treated me fairly throughout this experience. Based on this incident and information shared by family members, this location appears to have an ongoing issue with discriminatory treatment toward Hispanic customers. I believe it is unacceptable for managers to treat paying customers in this manner, to accuse them without cause, or to subject them to unequal treatment. All this while 10yr old son was watching. He then asked "why are they treating you this way". It's sad my son had to witness this type of discrimination.

Not really digging this place. The employees aren't very helpful, the prices are on the high end…read more Checkout is a total joke, the checkout lines and slow process are the main reason I won't be returning.

Don't bother shopping here. They take too long to ship. I feel scammed and had to call 6 times over…read moretwo weeks to receive my items.

The workers at Champs today were not interested in Customer Service. The employee's were horsing…read morearound throwing hangers , laughing and not at all interested in helping the customer. Workers need to go back to training and at this time this store needs a manager on site to keep order. Todays experience was more like entering a daycare and not a retail store. Sad, but true

First of all, I had never heard of them until I received a knife (1776 design) as a gift to me…read morefrom my manager (also an awesome guy). Anyway, not only are the knives an incredible working knife and great quality in workmanship and craftsmanship. The quality of steel used and the amazing patriotic designs you can choose from, along with the blade style you want. As if that wasn't enough for a 5 star review, then the customer service just puts them way over the top. Shawn and Wes are great guys. Shawn was extremely patient and helpful, making sure I got exactly what I wanted (Back The Blue, for my wife's son). And Wes answering my emails very promptly and with answers to my questions. I'm already looking at other designs that I want to purchase in the near future. I cannot thank these guys enough, and I'm sure the entire staff are just as great.

From the owner: "Templar Knife is a Texas family owned and operated business. We are committed to offering quality…read moreautomatic knives that best serve our customers. We bring our individual skills to the table creating a well-run machine. Customer service and satisfaction is top on our list. We appreciate and value our customers."

I have used Ogletree Ordnance for many years and they are the best. I have never had a problem with…read morethem and will continue to use them. They are quick and easy to talk with offering a lot of knowledge and outstanding customer service.

So professional and so knowledgeable. I felt great about our exchange and even though I didn't…read morepurchase this time there is no doubt that I will be working with them for any and all of my future purchases. Customer service has been superior in answering my questions quickly and with courtesy and professionalism. Would recommend.

This Academy has great customer service! My Mom and I went…read moreto buy my Dad a grill for Christmas and Ricardo was very helpful and nice He deserves a raise!

Terrible service. They spend the entire time on their phones,with a very poor attitude, especially…read morethe girl named Mayra! acting as if they have no desire to serve or assist customers. They show zero interest in what you ask and pay attention only to their phones.

This place is like no other outdoor store you have ever been to, unless you have been to another…read moreBass Pro Shops store. It is truly amazing. There are waterfalls and streams outside the store and inside the store. You can buy almost anything for the outdoors here. They have an amazing selection of everything they carry whether it be boats, sunglasses, fishing gear, hunting gear, boating supplies, hiking gear, dog supplies, you name it! They have a huge sale going on right now that takes another 50% off everything they already hade marked down. There were hiking booklets that started at almost $200.00 that were on sale for $35.00. I don't even need or want another pair of hiking boots, but at that price, guess what? I came home with another pair of hiking boots! Lol!! My dogs got some new chew toys out of the deal too. They had those at great prices, not even on sale! The service was good too. They had knowledgeable people helping out in the various departments throughout the store. Great experience, but I need to come back when I can spend more time!

Love this place. Prices tend to be better than the competition, and they have a great selection…read more The staff are very knowledgeable.

Last minute stop for bait. Luckily found this place open near Benbrook Lake/Mustang Park via Google…read moreReviews. Exceptional service and large variety of bait including night crawlers and different size minnows. Definitely making this our one stop shop for all our fishing trips in the area. Thank you Bubba for all the great tips and info! Big thank you to the young man for his excellent customer service

5 stars. Awesome bait shop. Everyone is friendly and helpful. Been here a couple times. Literally…read morehad no idea it existed for the longest time. Great Variety of live baits, fishing equipment etc!