This place is the worst. We purchased a bike for my son here and a few months later the derailer…read morebroke. We live right around the corner so we took it here, but they said they weren't taking any bikes because their tech was out for an extended time. We'd check back every now and then but got the same answer, so we packed it up for the winter and just a few weeks ago I had my son and daughter bring it back. The staff, instead of just taking the bike back (which is still under warranty) chose to make a big fuss and turn us away for not having a repair #, but also stating that the bike couldn't have been damaged the way my son had stated. We call asurion and get a repair number, and then resubmit the bike. They never called us, or have me paperwork, so 2 weeks later when I pop in the guy says they can't repair the bike. At the time I thought nothing of it, and was prepared to take it to Annapolis, which is out of the way, but it was the only option. However when we came back to pick it up, I read the sign that said clear as day "if we can't repair the bike we will replace it" and we questioned the staff member about it. Scott, who we initially talked to when my kids brought the bike in, and the same day when I brought it back stated that he was the tech that was out when we initially were attempting to get it fixed. He is solely focused on the fact that the bike couldn't have broken the way my son stated, and was personally refusing to fix the bike, even though we already got the go ahead from the warranty people. Scott, is telling us that him and another manager CJ, have deemed what happened to the bike to be neglect, and have decided that they won't help us any further. They just let the bike sit in the rafter for 2 weeks, and never contacted asurion to submit any update on the bike. We argued for about 30 minutes, but got nowhere. They tried twisting our words, and down right lying about what had taken place in our prior dealing with them, and now Scott all of a sudden says he wasn't even the bike tech, but he's the person most hell bent on not honoring our warranty. Which the store doesn't even have to pay to fix, because it's under warranty. The neglect that they speak of is that they don't believe how my son claimed it broke, but let's be for real he's 15 and could possibly be withholding some details, but regardless the bike is under warranty and we didn't even need to offer an explanation. They fully refuse to help us, and we take the bike outside and call the warranty company in the parking lot. The lady from Asurion is shocked, and saying she's never heard of such a thing happening. She stated that they have already given us repair number, and given an okay for the bike to be fixed. She stated that the matter in which the bike was broken had nothing to do with anything, and that the tech just needed to assess the bike and then send them a report. We went back into the store with the lady from Asurion on the phone, and let Scott talk to her. Then after being told they didn't have a tech that could fix the bike (even though initially Scott stated he was the tech that was out the summer before) and after they said they wouldn't fix the bike, they now had a tech named Andy that would be in on Tuesday to take a look at it, and contact Asurion. However Scott, was like parts take a long time, and made it seem as if they were salty and would just stall everything to spite us, and we just really wanted to have the issue resolved. So we took the bike to Annapolis, and they didn't even care how the bike was broken, they just said we'll fix it. It could be about 2 weeks for the part and another week for the repair. Scott and CJ were rude and unprofessional. They fought us every step of the way, and even made up their own rules to impede us, when they couldn't justify anything with an actual policy. The guy from Annapolis said that they see broken derailers all of the time, and they even have a name for it, that's kind like an inside joke with the people in their department. Scott and CJ acted as if there has never ever been a broken derailer from the GT brand ever in life, and were insulted at the idea of it. Like these guys were fully invested in fighting us tooth and nail instead of giving us the service they we deserved. They went above and beyond to their duty to see that we would not have our bike serviced at their store (which is where we purchased the bike) and I can only assume that this strategy has worked for them in the past, because of how adamant and aggressive they were with my family and myself. In the end Scott had to eat humble pie as the lady from Asurion told him that they couldn't do what they were doing. They had made such a big deal about us getting the repair #, and then when we did they didn't even touch our bike.

Walked in and asked for help, was helped right away and made my stop super fast!! Wide selections…read moreof whatever you may be looking for!

I came in for a winter coat. They had the styles, color, and size I wanted. Best of all, I saved a…read moresignificant amount because of a super sale. The service was impeccable. The best I have had in a while. The salesperson lint rolled the coat because fur from the hood of other coats was all over it. He also checked the prices for me and informed me about the sales prices. He was very helpful in helping me decide which cost would suit my needs. He explained that all Northface coats and jackets had a lifetime warranty and even items that are Northface, but purchased from another store, could be brought into the store for a warranty claim. At checkout, he offered my 10% off for signing up for emails and the like. Based on the service, selection, quality, and value (especially when sales promotions are on), I am a loyal customer. On my 4th Northface coat and my son is in his 6th since he was a child (now in college) and all of them look and function as good as new. Five stars.

We recently purchased some large rolling luggage via The North face website. That was an experience…read morein and of itself which probably requires our review. It was kind of painful and took several days to finally get the purchase approved. In any event, the luggage was shipped in a timely fashion and arrived unscathed. Unfortunately, it wasn't exactly what we wanted and some of the features weren't visible via the website so we decided to return it. Since this would have been a fairly large shipment, we checked to see if we could return it to a North face store. The customer sales representative for North face said that we could return it to a North face store but not an outlet that just sells North face items. So, today we made the 2 and 1/2 hour round trip to Annapolis to return the luggage. After parking and schlepping the luggage about a quarter-mile through the mall we found the North face store. The customer service rep at the store then told us we couldn't return it to the store because of an online discount. That didn't make much logical sense since in effect we had paid less than the luggage was worth but we're only asking to be reimbursed for what we had paid. Fortunately, the more senior representative at the store told us that he would ship the luggage back to North face at no cost to us. We just wouldn't be reimbursed until the luggage was received at the warehouse. Not optimum, but certainly better than lugging the shipment back to our house and having to package it ourself. All in all the experience was somewhat frustrating And certainly a waste of a few hours of my life that I will never get back.

This is a great store for all your boating or outdoor needs! I needed life jackets and whistles for…read moresailing camp, the band that holds your sunglasses, sunglasses and teak oil for a table. They had it all! And they weren't bothered by my 4-year-old hanging out in his Amazon box.

Waited patiently for 30 min trying to get assistance. Asked need help and associate in fishing…read moredecided to help someone else. Previously he saw me and ignored me knowing I was waiting then helped another customer that just walked in. Very bad experience and maybe because I wasn't a local. If my kids didn't need some supplies I would have left. Sucks. Oh well.

They have charged my credit card and sent an email stating everything is ready to ship , and they…read morewould send me a tracking number as it was shipped . That was a week ago and I'm feeling nervous . There is a time constriction to this , as these were lures I was going to take with me for my 2 month stay in Mexico . I think that this may be a disorganized business if not fake .

One star is too high for this place. Customer service/shipping is the worst. Ordered line on…read more9/21/23. As of 9/26, order status shows no change. I called and explained I was disappointed that nothing had been done to ship and asked that he please do what he could to make sure the fishing line was shipped because I needed it for a fishing tournament on or before 10/3. I was told it was no problem, that it should be delivered by then. As of 9/29, the order status remained the same; nothing since 9/21. I called again and was told I would get a call back. Instead it was an email updating the shipping process. A shipping label was printed! Today, 10/2, is still says shipping label printed but no received by USPS yet. I called again. I should also point out that the first person I spoke with said I had to cancel my order by email to the company. I don't see an email address for them.

5 star boat kits with best quality marine grade materials, easy to follow instructions and…read morewonderful customer support enable home builders to build stunningly beautiful, well designed small boats.

What a great outfit! I am a small boats enthusiast, and I have a particular yen for wooden boats,…read morebecause I think they're classier than plastic. CLC is the nuts. I own one CLC17 kayak which I bought from a guy in Rhode Island. It's big and a little unwieldy, but light enough that I can get it up onto my Subaru alone. In the water, it does everything well except turn. I've taken it in Boston Harbor out past the light, and I've paddled it through 8" deep streams in late summer. It handles both well, and is really very fast. It's also enormous, and can hold lots of gear. The cockpit is roomy. As a wedding gift to my wife, I also built an Oxford Shell sculling single from a kit I bought from CLC. This was my first ever boatbuilding project, and close to my first woodworking experience at all. I was intimidated, but the kits make a ton of sense. All the wood is precut to the right shape, so you don't tend to screw up and waste expensive wood, but it still feels like you're the one who built the boat. If you read the directions carefully and take your time, just about anyone can do it. They're also very good with customer support, both business-wise and with boatbuilding advice. Now that it's done, the boat it absolutely beautiful, and it rows like a dream. The whole thing was accomplished for less than half what a new fiberglass shell would have cost, and for about 1/10th what a comparably beautiful wooden boat would have cost to buy. Can't say enough for these guys!

Chaperoned my Kids to the park as an incentive, nick was pretty cool handling the group. Although…read morethe weather was cloudy over cast and wet, the venue was worth the trip.

My son and I were visiting Baltimore and we came here for the day. We had a blast! Kai was great…read moreand super patient with us. I'd recommend it for any adventure seekers.

Awesome atmosphere, great vibe, very knowledgeable staff! Would highly recommend…read more Very much a positive shopping experience.

Great place best ski shop in the world very great people very wide selection and great vibesread more

Walked into Helly Hansen with no expectations and no idea what I needed for my hiking trip…read more Thankfully a worker named Cathy helped me through the whole process. She was very knowledgeable and made sure I had everything I needed for a rainy season in Canada. She even recommended a few hiking spots!! Would recommend anyone who shops there to ask for Cathy.

Sat sept 21,24 10:45 Am. would give negative stars if…read morepossible. service rep openly insulted customer with ageist micro aggression stating, " a LOT of old ladies pick the white jacket." The customers' face which previously was delighted by the white jacket (and how CUTE she looked in it,) simply crumbled. She and her entire family fled the store, losing a sale. My husband and I left without purchasing 2 pair of boots and a pair of pants on principle because we are "old" But guess what? Old People Can afford to ski and sail. So educate your sales people not to insult customers.