This place is the worst. We purchased a bike for my son here and a few months later the derailer…read morebroke. We live right around the corner so we took it here, but they said they weren't taking any bikes because their tech was out for an extended time. We'd check back every now and then but got the same answer, so we packed it up for the winter and just a few weeks ago I had my son and daughter bring it back. The staff, instead of just taking the bike back (which is still under warranty) chose to make a big fuss and turn us away for not having a repair #, but also stating that the bike couldn't have been damaged the way my son had stated. We call asurion and get a repair number, and then resubmit the bike. They never called us, or have me paperwork, so 2 weeks later when I pop in the guy says they can't repair the bike. At the time I thought nothing of it, and was prepared to take it to Annapolis, which is out of the way, but it was the only option. However when we came back to pick it up, I read the sign that said clear as day "if we can't repair the bike we will replace it" and we questioned the staff member about it. Scott, who we initially talked to when my kids brought the bike in, and the same day when I brought it back stated that he was the tech that was out when we initially were attempting to get it fixed. He is solely focused on the fact that the bike couldn't have broken the way my son stated, and was personally refusing to fix the bike, even though we already got the go ahead from the warranty people. Scott, is telling us that him and another manager CJ, have deemed what happened to the bike to be neglect, and have decided that they won't help us any further. They just let the bike sit in the rafter for 2 weeks, and never contacted asurion to submit any update on the bike. We argued for about 30 minutes, but got nowhere. They tried twisting our words, and down right lying about what had taken place in our prior dealing with them, and now Scott all of a sudden says he wasn't even the bike tech, but he's the person most hell bent on not honoring our warranty. Which the store doesn't even have to pay to fix, because it's under warranty. The neglect that they speak of is that they don't believe how my son claimed it broke, but let's be for real he's 15 and could possibly be withholding some details, but regardless the bike is under warranty and we didn't even need to offer an explanation. They fully refuse to help us, and we take the bike outside and call the warranty company in the parking lot. The lady from Asurion is shocked, and saying she's never heard of such a thing happening. She stated that they have already given us repair number, and given an okay for the bike to be fixed. She stated that the matter in which the bike was broken had nothing to do with anything, and that the tech just needed to assess the bike and then send them a report. We went back into the store with the lady from Asurion on the phone, and let Scott talk to her. Then after being told they didn't have a tech that could fix the bike (even though initially Scott stated he was the tech that was out the summer before) and after they said they wouldn't fix the bike, they now had a tech named Andy that would be in on Tuesday to take a look at it, and contact Asurion. However Scott, was like parts take a long time, and made it seem as if they were salty and would just stall everything to spite us, and we just really wanted to have the issue resolved. So we took the bike to Annapolis, and they didn't even care how the bike was broken, they just said we'll fix it. It could be about 2 weeks for the part and another week for the repair. Scott and CJ were rude and unprofessional. They fought us every step of the way, and even made up their own rules to impede us, when they couldn't justify anything with an actual policy. The guy from Annapolis said that they see broken derailers all of the time, and they even have a name for it, that's kind like an inside joke with the people in their department. Scott and CJ acted as if there has never ever been a broken derailer from the GT brand ever in life, and were insulted at the idea of it. Like these guys were fully invested in fighting us tooth and nail instead of giving us the service they we deserved. They went above and beyond to their duty to see that we would not have our bike serviced at their store (which is where we purchased the bike) and I can only assume that this strategy has worked for them in the past, because of how adamant and aggressive they were with my family and myself. In the end Scott had to eat humble pie as the lady from Asurion told him that they couldn't do what they were doing. They had made such a big deal about us getting the repair #, and then when we did they didn't even touch our bike.

Walked in and asked for help, was helped right away and made my stop super fast!! Wide selections…read moreof whatever you may be looking for!

I have never written a review before but, my experience today was so bewildering and unprofessional…read morethat I feel compelled to let people know. I have shopped at this store before for mouth guards and shin guards and it's always been a fine experience. Today I brought my daughter to buy her first field hockey stick. A young man approached us and it was clear from the get go that he didn't have any real knowledge of field hockey. He kind of stared at the wall of sticks for awhile as said "I think it needs to reach her hip". Then he handed her a stick that was 32" (clearly too small) and said "it should be alright". Sensing that we were "not in good hands" I said, "would it be better if we came back when someone is here who knows field hockey?" He responded "Oh, Erin knows field hockey, she's in the back." I felt relief because my logical assumption was that this knowledgeable person would now come out and help us purchase a Field Hockey stick. Instead, the boy came out again mumbling "she said the sizes are marked on the back of the stick" and handed my daughter a 36.5" stick and said it Iooked fine. At this point I was getting irritated. Ten minutes of my life have just been wasted staring at a huge wall of field hockey sticks that I know range in price and size and the person who knows Field Hockey can't be bothered to come out and help us?? We were the only people in the store! So, at this point I said "Look I'm a little confused. No offense, but you clearly don't seem to know about Field Hockey. Why is the person in back not coming out to help us? I'm kind of irritated. All I want to do is buy my 10 year old daughter a stick. I think we're going to leave". Now this experience would have been chalked up as bewildering if I had just walked out the door. End of story. But, as I was walking out the door, the woman in back emerged! She strode up to me saying "I don't appreciate how you just spoke to him." What??!!! I truly thought she was coming to apologize to me for ignoring us as customers. I've just wasted 15 minutes of my life (with 3 kids in tow) with a teenager who clearly has NO idea how to help me. She then tells me he's new. Well, if he's new to the job, why on earth didn't she come out and show him how to sell a field hockey stick???! Train him! When I protested that I didn't think I was being rude but, didn't understand why she didn't come out to help me- she replied "well, you don't need to buy your stick in this store". Am I crazy? This is a business, right? I truly felt like I had entered an alternate universe. I was the customer. I was ready to purchase something. Shouldn't the knowledgeable salesperson come out and do her job? And then I get told off for mildly expressing my dissatisfaction with the service I received.. This is truly a shame because this is a local business which I would love to support but, now I'll never go back. If this woman is the owner of the store- good luck! But, if she isn't- I truly hope the owner realizes she is an awful manager.

Randomly picked this spot out of convenience in between errands in Annapolis and it worked out…read morereally well. Got my feet and stride assessed, got shoe recommendations according to my requests, and all without being pushed into anything. Ty was very professional and even offered some training advice, which have found some running store employees to be really stingy with if you aren't paying for coaching. Prices competitive with the actual shoe brand's website and even Amazon.

A True Annapolis Gem -- Exceptional Service for Athletes & Active Adults…read more I'm new to Annapolis, and discovering local gems like this means so much to me. Marty, the owner of Fleet Fleet Annapolis, offered one of the best customer service experiences I've had anywhere. Her shop was full, yet she treated me like I was the most important client, taking the time to understand how I move and what my body truly needs. I observed her other staff being attentive to other customers as well. As a former marathon runner and as The Mind-Body Connector™, I support athletes and aging athletes in improving movement, alignment, and overall wellness. Marty's expertise in gait, body mechanics, and injury prevention genuinely impressed me. Her knowledge beautifully complements the mind-body and movement work I offer my clients. If you're in the Annapolis area and want personalized care, expertly curated shoes, and a community-focused owner, go see Marty. She's a true asset to Annapolis, and I'm grateful to have found her shop so early in my journey here. -- Linda Hobbs, LCSW-C, E-RYT The Mind-Body Connector™ Mind-body awareness * Movement * Wellness Contact: 410-710-0355 www.lindahobbslcsw.com

for Saturdays to visit and shop here. I always find good deals and quality finds. The staff…read moremembers are pleasant and helpful, too.

Exceptional service. Even when they are busy, which is a lot, I find that the customer service you…read moreget here is great. I felt that I was a valued customer all three times I went here in the last month (while shopping for new sneakers). My kid and I got sneakers and we were both tended to in a nice manner. I never felt pressured to buy either. There is a machine that examines your feet and the employees come over with an ipad and show you all the results and make shoe recommendations based on your foot. Super neat. Both of the employees I dealt with were so sweet and kind and helpful. They knew the sneakers very well. I am super happy about my experience here!

Honestly customer service was just ok but they have everything ur dancer needs .... I was excited…read moreto be there but was received sub par honestly for my daughter's first time there..... they have lots of shoes and gear..... would like if the dance wear was separated differently by sets not sizes overall I'll return they have a rewards program and they're a one stop shop ..... we saved 10% for being affiliated with a partnering dance studio.

1. Take too long to ship 2. Charge you to return…read more3. Once returned make up a lie to refuse to refund. I have danced over 30 years and used other dance stores but I will NEVER use this store again to buy anything.

I've only bought Brasil Sul yoga clothes here. Styles are cute.. some may even say sexy (well, for…read moreyoga clothes). And have been happy with my purchases. What made me even happier was the service. They were out of stock of certain items that I wanted. Never in my wildest dreams would I have expected the manager to call me to apologize profusely and ask me what else they could do to accommodate my yoga clothes shopping addiction. Floored. Reasonably priced. Return policy for online purchases. And need I repeat, EXCELLENT customer service.

I was so happy with Jaamal & Jani at this location, they are so polite, I had an issue with an…read moreonline order and they more than exceeded my expectations while fixing the issue and doing so with a smile & a great attitude. More than happy with my experience and very happy with the staff today!

Shoe Shopping! My…read moreboyfriend and I came here to look for shoes. They had a very nice selection of colors and styles. Unfortunately we did not buy anything not because of the lack of quality or inventory, he didn't see anything he wanted. The inside was clean, the sales associate was friendly. As soon as you walk in the door they great you with a smile. I would come again, if I was buying shoes.

I frequent this Under Armour store often. It is in a very nice area of Westfield Mall near the…read moreCrate and Barrel and the Lord and Taylor. The staff is always very friendly and attentive, although when things get a bit busy, you may have to wait a few moments to get individual attention. It is sometimes difficult to determine who actually works there, since they wear Under Armour as their work attire - but then again - so do half of the Marylanders! I have asked the associates for items that I don't see on the floor and they are more than eager to go in the back to see what is left in stock. They are pleasant with their "no questions asked" return policy (I'm not sure if it's a policy, but they are cool with anything I need to return even if I lost the receipt). The store has much improved and brighter lighting inside now than it had a year ago. For that, I give the 5th star. I can finally see what I'm looking for. A few years ago, it was so dark and loud in there, I couldn't remain in the store for more than a few minutes without freaking out! Now it has the perfect lighting and the music is at a great volume. I had a very pleasant shopping experience even two days before Christmas!

Great store, very clean, nice and modern appearing, and super helpful staff…read more I did not find what I was looking for (polo shirts), at least not in quantity or my size, but they were really helpful about pointing me in the right direction and checking in with me. The staff member was really outgoing and friendly. Even though I left without getting anything, it was time well spent. I had my eye on some jackets too, and it was great to see and feel the merch for later online purchasing. (They are great about having my size online most of the time). I'd definitely return some day, whether buying a gift for myself or someone else.

Scott and his crew do a great job, with quick turn around and reasonable pricing, they have become…read moreour go to for all of our company uniform needs, Thank you to Scott and the crew !

Great Products, always on time and on budget! I have tried others and have always come back to…read moreSignature Teamwear.

This shop closed permanently after decades of service to the Community in early 2025 (maybe around…read moreFebruary) .

Great owners! Very knowledgeable and willing to share cool surfing stories. So sad they are…read moreclosing.