They have charged my credit card and sent an email stating everything is ready to ship , and they…read morewould send me a tracking number as it was shipped . That was a week ago and I'm feeling nervous . There is a time constriction to this , as these were lures I was going to take with me for my 2 month stay in Mexico . I think that this may be a disorganized business if not fake .

One star is too high for this place. Customer service/shipping is the worst. Ordered line on…read more9/21/23. As of 9/26, order status shows no change. I called and explained I was disappointed that nothing had been done to ship and asked that he please do what he could to make sure the fishing line was shipped because I needed it for a fishing tournament on or before 10/3. I was told it was no problem, that it should be delivered by then. As of 9/29, the order status remained the same; nothing since 9/21. I called again and was told I would get a call back. Instead it was an email updating the shipping process. A shipping label was printed! Today, 10/2, is still says shipping label printed but no received by USPS yet. I called again. I should also point out that the first person I spoke with said I had to cancel my order by email to the company. I don't see an email address for them.

I live by the Dick's in Gambrills, but will gladly come to Annapolis to avoid that location and…read moreit's staff. The staff at Annapolis does a great job of taking care of customers. We've made a quite a few big purchases here, and had a few issues from Gambrills corrected here. I don't know what I would do if this location wasn't here.

Customer service excellent but prices are absurd. Hubby wanted a golf trainer putter and it was…read more$125 I went on Amazon and got a Calloway the exact same style for $39. The one at Dicks was a generic brand. Crazy

I had this place saved in my Yelp list of places to visit and now I'm annoyed w myself for not…read morevisiting sooner. This is a combination Patagonia outlet and regular shop that also holds sample sales and local events like lectures and yoga classes. There is metered street parking available right by the entrance or you can try to find free street parking a block over and walk. This is apparently the largest Patagonia store on the East Coast and they even have their own Baltimore patch! They have sales on top of their outlet prices as well but just keep an eye on what they serial is actually on sale such as fleeces instead of the entire store being on additional sale. I came by for a yoga class on a Sunday morning (bring your own mat!). This was hosted by Andrea and attendance was about 15 people and was a very pleasant peaceful start to the morning! I wish I had known about the community yoga before as I would have been coming for ages.

Super friendly and good selection. Random sale items mixed with current season. Definitely worth a…read morevisit if in area.

This is a great store for all your boating or outdoor needs! I needed life jackets and whistles for…read moresailing camp, the band that holds your sunglasses, sunglasses and teak oil for a table. They had it all! And they weren't bothered by my 4-year-old hanging out in his Amazon box.

Waited patiently for 30 min trying to get assistance. Asked need help and associate in fishing…read moredecided to help someone else. Previously he saw me and ignored me knowing I was waiting then helped another customer that just walked in. Very bad experience and maybe because I wasn't a local. If my kids didn't need some supplies I would have left. Sucks. Oh well.

Upon entering you're greeted…read more The store is fully stocked, very clean & highly organized. They have sanitizer available. Ventilation is very good. The employees are Very friendly, Highly professional & Social. Pricing is usually the same among all 5.11 locations. So can't comment on pricing really. Always looking for deals though. The general crowd is Mainly Police, Fire & Military customers. There's regular customers shopping as well. The noise level was normal for a retail store. Quiet & Relaxed. Mainly adults shopping. No kids really. Very highly disciplined crowd which is a MAJOR PLUS. This location also has easily accessible free parking available too which is a plus. The only downfall with this location is there's no longer a clearance section available for discounted items. Some of the best deals were sometimes in the clearance section. Overall A++++ WILL ALWAYS SWEAR BY 5.11

They have a lot of things you'd be looking for as far as tactical and survival products, pretty…read morepricey which would be the only "downside" to me. The store is very large and is enforcing social distancing and providing hand sanitizer. The customer service was great and the employee was very informative.

I want to take a moment to recognize John for his outstanding customer service today. John went the…read moreextra mile by sharpening my favorite Benchmade pocket knife and removed some rust from the blade. I also purchased a Benchmade 940 Osborne for my wife's birthday and received 15% off, which is cheaper than Amazon and many other retailers. Over the years, I've bought several Benchmade knives from this store, and I also want to give a shoutout to Eric--he's fantastic as well. Really friendly staff they have here. I truly appreciate this store and make it a point to support small businesses whenever I can. They really excel in customer service and genuinely care for their customers. In a time when such attentiveness is hard to find, it's a breath of fresh air to shop at small stores that prioritize their clientele.

This outdoors store is jam packed with pretty much anything and everything you'd need! Very busy…read moreinside and had a community feel. The staff are super helpful and you will not be standing around waiting to ask for a different shoe size. Dogs are welcome and they have a resident retriever named Lacey. Highly recommend stopping here if you're in need of anything outdoors/hiking/camping/sports.

6.20.25 I dropped in…read moreas I was looking for a light backpack and comfortable sandals for an upcoming trip to Japan. I have a bad back and get back pains when I walk or stand for too long. The backpacks that I looked at were a bit larger and heavier than what I am looking for. I perused several sandals and the first pair of Teva sandals I saw were ginormous. The sandals look like they were swallowing my feet. The sandals at this retailer are likely meant more for practicality and comfort rather than their style. I found a second pair of Teva sandals that weren't as wide and fit my feet better. They are not the cutest, but they felt comfortable when I tried them on. The staff are amazing. I was greeted by three employees. The first one greeted me when I entered the store. The second one asked if I needed anything when I passed by him while I was shopping. The last one Krissy asked if I needed help when I was looking at the sandals. Krissy informed me about their lifetime membership which cost $30 and their current $30 new member bonus card which you get with a $50 purchase. The bonus card expires September 12 and can be used towards any purchase. A few benefits of being a member include: -10% back on full-price merchandise -occasional 20% coupon -Lightly worn items can be returned within a year -free shipping with no minimum purchase -Shop and trade gently used gear and apparel

REIis fantastic. The selection is excellent-I always find what I am looking for. This visit I…read morepurchased a Jacket. I felt the price was fair. I'm definitely happy with my purchased.

Great help great prices employees go to great lengths to ensure you get what u came for and more I…read moreasked over 100 questions and they were answered with no hesitation can't leave the house without that cool aid

Nice nice nice store!!!! Like Foreal!!! They have everything here! Like everything for fishing! We…read morecame here at 4:50am and they were open. We came in here for blood worms and chicken liver and night crawlers. But blood worms are the best if your going fishing on a charter boat or pier in the Chesapeake. The cost for blood worms today (6/20) was $13 and chicken livers were like $3 and night crawlers are $5. And you can get bags of ice for $2.89-$5/6 depending on the size bag you need. The people up front were soooo helpful and advised us to get blood worms early because they are known for selling out quick!!! Honestly if you are on a boat for 4/5 hours you only need like 2 bags of blood worms and then you can get chicken livers. They also selll alcoholic beverages but they said not till 6:00pm. Just a heads up. The pricing for fancy artificial baits are a little pricey but everything else is pretty reasonable. Definitely a go to spot if you like to fish!!!

This is mostly intended for my Virginia friends but when a business excels in so many ways, it…read moredeserves to be noted. Robynn and i have deleberately avoided participating in any black friday shopping for all the reasons we're all so familiar with. But my wife has recently become a "backpacker" and I wanted to get her fitted for a legitimate backpack so we made an exception to our black friday rule and went to the only place I would go to locally backpacking and other outdoor gear, River Rock Outfitter Even though the shop was filled with customers, Keith and April, the owners, immediately greeted us. When April finished with her customer she began the process for fitting my with a backpack. This process which included measuring her torso, what type of backpacking it was for day hikes or multiple day/night trips, types of weather, trying on multiple packs (with weigjts in the pack) took approximately 40 minutes, maybe more, but it was such a pleasant experience, it only seemed like minutes. My wife and April found the perfect pack but since it was not in the color my wife wanted, April placed in on order. We'll return in a day or two, try it on again and walk out with an early Christmas present for my wife we will now be able to share and enjoy many more years of backpacking together with a comfortable backpack. If you want professional backpacking and other outdoor expertise and a wide selection of high quality gear from a polite, courteous, friendly local business, go to River Rock Outfitters; you will not be disappointed.

This is a small outfitter, with a decent selection of gear, but an abundance of willingness to help…read moreyou find what you need. Prices are on par with what you can find elsewhere, though they have a nice and rotating consignment area consisting of used gear of varying prices. They can also order gear if a specific size, color, or model is desired.

I am rating the return process of The Walking Company, not this particular store. I have returned…read moreshoes 3 times over a year and each time I have to call to actually get my refund. They always have an excuse and it takes weeks. Just a heads up in case you need to return something.

if I could give zero stars I would worst customer service ever. I ordered an expensive pair of…read moreshoes that they claimed helped metatarsal pain. I wore them once they were incredibly uncomfortable and didn't help the metatarsal pain at all. I returned the. only to be told since I wore them they could not take them back. how do you know they hurt without trying them? are they that broke they can't stand behind promises? so they say we can send them back but at your cost. unreal so then they send them after over a month to the wrong address now I'm out over a hundred dollars and have no shoes. they are unresponsive and their customer service is inept. beware you can't wear the product unless you commit to keeping uncomfortable crappy shoes. I am going to the better business bureau next and have contested the charge through my credit card. Buyer beware!!