I purchased a sweatshirt via eBay with these guys recently. Thru no fault of theirs, there was a problem (some light marks on the sleeve that didn't look like they'd wash out) with the item once received (ordered Friday from CA, received from MD on Monday! Super fast shipping!) I contacted the store and was given options as to how I wanted to handle it (partial credit or exchange). Seeing as it was meant for a Christmas present for my son, I chose to have it exchanged. They contacted the manufacturer (Majestic) and came back with a better credit okay'd by Majestic that I couldn't pass up - had the credit in my PayPal account the very next day. These guys were fantastic to deal with and kept in constant communication - never waited more than an hour after any question I asked. I will check these guys out on eBay first whenever I have any sports type merchandise to buy! read more