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Glen Burnie, MD

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Casual Gear

3.0 (2 reviews)

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Behind the Back

Behind the Back

1.0(1 review)
5.6 mi
•$$

I have never written a review before but, my experience today was so bewildering and unprofessional…read morethat I feel compelled to let people know. I have shopped at this store before for mouth guards and shin guards and it's always been a fine experience. Today I brought my daughter to buy her first field hockey stick. A young man approached us and it was clear from the get go that he didn't have any real knowledge of field hockey. He kind of stared at the wall of sticks for awhile as said "I think it needs to reach her hip". Then he handed her a stick that was 32" (clearly too small) and said "it should be alright". Sensing that we were "not in good hands" I said, "would it be better if we came back when someone is here who knows field hockey?" He responded "Oh, Erin knows field hockey, she's in the back." I felt relief because my logical assumption was that this knowledgeable person would now come out and help us purchase a Field Hockey stick. Instead, the boy came out again mumbling "she said the sizes are marked on the back of the stick" and handed my daughter a 36.5" stick and said it Iooked fine. At this point I was getting irritated. Ten minutes of my life have just been wasted staring at a huge wall of field hockey sticks that I know range in price and size and the person who knows Field Hockey can't be bothered to come out and help us?? We were the only people in the store! So, at this point I said "Look I'm a little confused. No offense, but you clearly don't seem to know about Field Hockey. Why is the person in back not coming out to help us? I'm kind of irritated. All I want to do is buy my 10 year old daughter a stick. I think we're going to leave". Now this experience would have been chalked up as bewildering if I had just walked out the door. End of story. But, as I was walking out the door, the woman in back emerged! She strode up to me saying "I don't appreciate how you just spoke to him." What??!!! I truly thought she was coming to apologize to me for ignoring us as customers. I've just wasted 15 minutes of my life (with 3 kids in tow) with a teenager who clearly has NO idea how to help me. She then tells me he's new. Well, if he's new to the job, why on earth didn't she come out and show him how to sell a field hockey stick???! Train him! When I protested that I didn't think I was being rude but, didn't understand why she didn't come out to help me- she replied "well, you don't need to buy your stick in this store". Am I crazy? This is a business, right? I truly felt like I had entered an alternate universe. I was the customer. I was ready to purchase something. Shouldn't the knowledgeable salesperson come out and do her job? And then I get told off for mildly expressing my dissatisfaction with the service I received.. This is truly a shame because this is a local business which I would love to support but, now I'll never go back. If this woman is the owner of the store- good luck! But, if she isn't- I truly hope the owner realizes she is an awful manager.

Nike Factory Store - Hanover

Nike Factory Store - Hanover

3.1(33 reviews)
6.5 mi
•$$

Not bad at all. I came here on Black Friday....pretty much asking to be a glutton for punishment…read more lol. As you can probably guess, it was a madhouse and very crowded! But, surprisingly the store was fully stocked, well organized and full of great stuff. I bought two pair of shoes, a couple of running shorts, gym gear and a hat for less than $120 bucks! Talk about a deal...Anyone who knows about a Nike store, you can pay that price for just one pair of shoes or hoodie alone!! LOL! The floor plan is open which is great for accommodating large crowds, and this place tends to get crowded for sure but, what I've noticed is that the lines at check out move fast and they tend to have a good rotation of inventory. There were a couple of items on the floor where I needed a different size and one of the staff members were able to check their stock and pull the size I needed from the inventory room. I really appreciated that as to he could've been lazy, and not even bother to put forth the effort, giving that the store was so crowded. In all, easy to shop because of the set up and attentive staff. Also, great prices and return policy. The store is large, clean with lots of rotating stock and items for a factory outlet store. Will definitely come back. * YELP ELITE TIP: Get the Nike app and sign-up/become a Nike Insider Member for 15% percent off your first purchase, monthly exclusive deals, sale offers and a 20% off special discount for your Birthday! Can't beat that. And, the best part of it all....is it's $FREE.99! :)

I used to really enjoy this store but it seems, at least as of March 2025, they have eliminated…read moretheir plus size offerings. Nike isn't known to be the most size inclusive but there were at least a few racks dedicated to sizes 1x - 3x. On my most recent visit, even XLs were few and far between. Yikesssssss.

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Nike Factory Store - Hanover
Nike Factory Store - Hanover
Nike Factory Store - Hanover

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Casual Gear - sportswear - Updated November 2026

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