Update:
First, I…read morenever blamed him for my dry grass. I told him that we had dry patches and asked him to inspect the irrigation system to determine whether there was a coverage issue. There is a significant difference between asking an irrigation professional to diagnose a problem and accusing him of causing it.
Second, bringing up the distance between Morgan Hill and Livermore is irrelevant. His response makes it sound as though traveling to my property was somehow a favor to me. He chose to accept the job. I did not force him to take the work or make the drive. In fact, he had previously performed approximately $2,000 worth of work at this exact same property, so he was fully aware of the location when he accepted this job. Unfortunately, his work this time has caused me more trouble and expense, not less.
He acknowledges that he decided my existing micro-sprinklers were unnecessary so he cut them on his own will. I did not authorize him to cut and remove numerous components of my irrigation system. Whether he believed they were old, defective, or unnecessary is beside the point. That should have been discussed with me before anything was removed. I am the homeowner and should have been given the choice regarding what was removed from my property. I am still completely baffled that a professional would cut and remove parts of a customer's existing irrigation system without first obtaining permission.
His communication afterward has been equally disappointing- just as you can clearly see from his response. I contacted him directly about these concerns before posting my review. My message showed as read immediately, and I have a screenshot documenting it. He did not respond until after I posted my review. He had also previously told me in person that business was very slow, yet after the review was posted, his explanation for not responding was that he was extremely busy with a large project. I am still a paying customer. What makes my job any less especially when you say your business is very slow right now. Did he forget I have cameras all over my house?
Given his response, his unwillingness to acknowledge my actual concern, and the way he has handled a legitimate customer complaint, I no longer feel comfortable allowing him to return to work on my irrigation system. I originally requested a refund of the $185 I paid but he's clearly not worth it. I have contacted another company to fix all the work he has done incorrectly.
My experience with him has been that he is pleasant and accommodating when securing the work and payment, but when I subsequently raised concerns about that work, communication became extremely difficult and defensive. Based on my experience, I found his customer service, communication, and handling of this situation highly unprofessional and rude.
Original Post:
I've had two experiences with the owner, and unfortunately I would not recommend his services.
The first time, I felt I was overcharged for the work performed. However, he assured me that if I had any issues afterward, I could contact him and he would come back and take care of them. Based on that assurance, I gave him another chance.
When I actually needed an issue addressed, his attitude completely changed. Instead of standing behind what he had previously told me, he was dismissive and unwilling to help without charging me again.
The second time, I paid for five sprinklers to be repaired and for maintenance of the rest of the system. He said he would thoroughly clean them because water builds up and they don't spray as they should after a while. I was there while the work was being done. The five sprinklers essentially had their top heads changed, and I did NOT see the maintenance performed that I was charged for. When I went over all the heads, I can see he didn't address them and told me to rotate them.
The worst part, he cut several sprinkler lines around my trees without asking me first. He told me it sprays better like that. I was in total shock that someone thinks they can cut off sprinklers without discussing first. He put a pile of them on the side and showed me all the cut lines.
After his work, one sprinkler is now shooting water extremely high, and the pressure in my system seems to be off after adjustments were made at the main control.
I contacted him explaining these issues. He read my message and did not respond. He is a dishonest person and will overcharge giving you a random number without structured pricing.
Beyond the workmanship and pricing, his attitude when there is a problem is extremely disappointing. It's easy to say you'll stand behind your work when collecting payment, but my experience was very different when I actually asked him to address a problem.
After paying him twice, dealing with unresolved issues, and receiving this type of customer service, I will not use him again and would not recommend him to any homeowner or business.
