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    Diaz Carpet Services

    5.0 (1 review)
    Closed • Closed

    Services - Diaz Carpet Services

    Carpet installation

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    3 years ago

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    Rovin's Hardwood Flooring - Get an Online Estimate Today! http://www.rovinsflooring.com/estimates.html

    Rovin's Hardwood Flooring

    (174 reviews)

    Irving Park

    I hired Rovin's Hardwood Flooring to redo the flooring in two of my rooms. There was some horrid…read moreancient carpet in there I wanted removed and replaced with vinyl flooring. The estimate was quick to schedule and the pricing was well within what to expect in this market. The work was done in a a single day and what a beautiful job! Happy with the new floors in my room. There was some small touches that needed to get done on a second day, but the overall work is great. Highly recommend for your next flooring job!

    Fair price for fair work. We had our red oak floors refinished due to water damage. Adrian from…read moreRovin's flooring came out right away to inspect the damage and provide a quote. We had received multiple quotes from other companies but we liked Adrian's professionalism the best. Rovin's workers showed up on time the day work was to begin; however, a job that was supposed to take 1.5 days to finish took 5 days due to human error, and trying to resolve the problem (drip from final application on floor where the worker set his roller to leave for the day and forgot to smooth it out on his way out the door). Total accident. It was one minor problem that turned into several after trying to rebuff and reapply the finish. I contacted Adrian when I noticed the drip and he sent his guy back that same day and the entire first floor hand to be rebuffed and another finish applied. With that said, this is a Swedish finish with horrible fumes so I'm sure it took it's toll on the worker. Unfortunately, the next day I noticed a very uneven application in several areas. I called Andrian again and he came to inspect the job the next day and said he's very busy but he would be back tomorrow to redo them himself. Anyway, Adrian came out to correct the problem which I appreciate but there are still some spots that I'm not completely satisfied with but I did not want him to do it again. I can hide those spots with rugs or furniture, and I want to get my house back in order. Overall, Adrian is professional and the floor looks way better than it did when they started. There was a language barrier with the workers so be mindful of this but Andrian is easy to reach if you have questions or need clarification. I wanted to give them 4+ stars so bad but couldn't justify it given the delays, uneven application in certain areas and no discount offered for the inconvenience. Would I hire Rovens again? Yes, probably, because he's professional and he tried to turn around the situation. Good customer service means a lot to us and I can tell Andrian wants to ensure his customers are satisfied. I added a photo of the drip that caused the rework if that hadn't happened I would have given them 5 stars because everywhere else was perfect. Unfortunately, the rework process turned one problem into several problems and additional delays in completing the work.

    Diaz Carpet Services - carpetinstallation - Updated September 2026

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