Where do I begin...the service, the experience or the product? All 5 Star. When you visit, ask for Jennifer. She's not only a certified gemologist, she's a great person. Before I met her I had bought a far below average engagement ring in the Bahamas and felt like it wasn't right. It was too good of a "deal". I came to Diamonds Direct and asked her about the ring and she immediately asked how long ago I bought it and if I still had time try to return it. She was VERY helpful in the process and got me out of an awful situation, I was able to return the ring. I wasn't quite ready to purchase a new ring after that so lost touch for a couple months. When I was ready I got back in touch with Jennifer and a couple other diamond dealers...I wanted to make sure I felt I was getting the right deal. She totally understood, never pressured me just to go with her and while shopping the price and quality I realized that she AND Diamonds Direct are the REAL DEAL!! Great people, great no pressure sales process and amazing value, I'm so happy I met Jennifer and was able to buy my fiancé a diamond she will adore forever. read more

Y'all.... I called Kevin Ferrin freaking out a couple days ago because I noticed a diamond had fallen out of my ring I had gotten for Christmas!! He said to come see him at Diamonds Direct and he would get it fixed! He sure did! It was fixed today!! No charge. He said Diamonds Direct guarantees their jewelry for life! Amazing customer service and company!! Seriously recommend them for any jewelry needs!!! read more

Diamonds Direct - Jewelry Near Me - Austin, Texas

We were working with a very helpful salesperson named Allison over the weekend. There was a particular ring we had transferred over to compare to another men's band. She told us that it would arrive on Wednesday but did not tell us we had to wait for a phone call. We were eager to put in an order. So we arrived at the store on Wednesday morning at 10:30AM. We were greeted by a lady who seemed less than enthusiastic we were here before there was a phone call made. She seemed annoyed to have to look up our account. She was able to find the ring in their safe. She seemed confused when we asked her if we can see the ring side by side with the other one we were considering. She passed us onto another gentleman who seemed even less eager to help us. He showed us the two other bands we were considering but kept putting them away before we had fully looked at them. We asked several times to have him bring them back out for comparison. He said nothing to us other than the customary "hi" and "this one here?" I get the feeling the salespeople work on commission and do not help each other out to work as a team. I have no other explanation for why we were so obviously rebuffed. I want to buy this men's band but I genuinely feel like I should spend my money elsewhere. read more

Pretty sure I was so caught up in the process that I forgot to check in! D: My girlfriend and I were at the Domain anyways and thought we'd go look at rings for funsies... "funsies" Anyways, after initially being extremely intimidated by the brilliance of the diamonds and the lighting that most definitely made the gems sparkle more, we were greeted by Susanne. She was brilliant in helping us window-shop and browse around the store, knowing that we were really just looking. She helped my girlfriend find her size (helpful for me someday) and even helped us look at diamonds. Her knowledge of shapes of stones, settings, and quality of diamonds really showed. As I started asking questions because I didn't know better, she comforted me by letting me know she had a process she was working through to help Meagan find out what she likes. *PHEW!* I let the master go to work. After 45 minutes of browsing, we THINK we know what Meagan likes. Susanne was super helpful, extremely courteous, and very comforting. She made an initially uncomfortable experience so relaxing and enjoyable. I might be back here... some day. read more

Getting married is one of the biggest decisions you make in your lifetime but the decision to get married seem easy compared to the decision-making process involved in purchasing a wedding ring. At 43, I just had my first experience with this process. Admittedly, my budget is more flexible than it was in my 20s and 30s but, I hate wasting money and I want the best quality for whatever price I have pay. So, I looked everywhere for the ring I just purchased. I looked online, in all of the sites recommended by Forbes and other magazines. I even traveled to New York and Los Angeles, and to their respective diamond districts to look for the best diamond at the best price. I made my vacations diamond hunting adventures. In the end, I found that I could not beat the variety of choices, the service, or the price at Diamonds Direct. More importantly I found that I could not beat the long-term guarantee they offered, which gave me peace of mind. Some observations from my experience... Some men who are shopping for a wedding ring want a man to commiserate with. It's a grueling process, and can be an unnerving one. It's good to have a sympathetic ear. Others, like me, will find a woman's opinion extraordinarily valuable, especially if you are unfamiliar with the latest styles in jewelry. A woman's opinion is also valuable in selecting diamonds because of the inherent trade-offs that must be made between quality, cut, clarity, color, and price. I relied on Misty, an attentive but not smothering salesperson who offered constructive and valuable guidance as we selected diamonds, chose a setting, had custom work done, and financed the entire thing. Misty had an excellent sense of style and helped me understand a woman's mentality when selecting jewelry. She was my right hand through the entire process as we perfected the final engagement ring. At the end, when we came back to the store together, my fiancée gave Misty a huge hug and thanked her for making the ring so perfect. Today, my fiancée has a beautiful, unique ring. I have the great feeling that comes with getting a fabulous deal on a quality product, knowing that I did not overpay. And, I also rest easier knowing that I have a guarantee that I can always exchange the ring if she changes her mind on it, or me. Diamonds Direct and Misty made me very happy and beat the competition on selection and price consistently. And, their hot chocolate/coffee machine made me (and my kids) very happy too! Lastly (I feel I must respond to some of the negative reviews), I am fairly successful but I tend to wear shorts, sandals, and a t-shirt as much as possible. Candidly, I do not look like the kind of person who buys the kind of ring I just did. When I walked into Diamonds Direct I never had a problem getting help or service. Misty jumped to help me and (even though it took days) she was committed to helping me find what I wanted. While, I am not suggesting that others' reviews aren't accurate, I would suggest that if you aren't getting attention - ask for help. Perhaps the sales staff isn't ignoring you, it may be that they are letting you absorb the incredible selection without being hounded. I will be a Diamonds Direct shopper for a long time. read more

The only reason Im not giving 5 stars is because Austin is a LOCAL city and this isnt really a LOCAL business. That being said- I had a great experience. Richard is a super stylish, fun guy, and he helped me find what I WANTED, not what a salesman might want me to buy. I have a beautiful Verragio engagement ring. The center stone was chosen with love and the entire thing is gorgeous. That being said- I didnt want the matching band. It was too big and it competed. Richard agreed and helped me find something I WOULD like. A much less expensive, but in my opinion more beautiful, tiny little infinity band. Its petite and delicate and almost hides under my ring. It represents the intimicy of marriage and the ability to be small and vulnerable. Ok thats kind od hippie I know, ubt the point is I LOVE my future wedding band and Im so happy Richard helped me find it! I probably cut his earnings to 25% but he never batted a lash and I SO appreciate him being there for me, and not himself. read more

While on vacation in Austin we stopped by diamonds direct to have a look at new setting for my engagement ring. We were so lucky to have Allison Parks assist us. She was friendly and knowledgeable and helped me pick out the perfect setting. She arranged for packaging to be sent to my home so I could send my original ring back to have the diamond removed and used in the new setting that I had chosen . The whole process was so easy. I received my new ring and it's absolutely breathtaking. When my husband was looking for a diamond pendant for me there was only one place to go, Alison helped him pick that out too. Thank you Alison read more

From the moment you walk in you know this place just *shines brilliantly*! My boyfriend and I went in late on a weekday afternoon to begin to look at settings for a birthday gift. Low and behold- there were just cases and cases full of rings to choose from!! I had an idea of what I liked (I'm kind of a traditionalist with a little *flair*) but felt utterly clueless until our wonderful showroom manager Richard came along. Viola! With his patience, expertise and knowledge he helped us narrow some choices down from 100's to a few contenders to look at more closely. Never once did me or my boyfriend feel pressured to make a quick decision or go for the "most expensive" or "trendiest" setting. Richard takes the time to actually listen to your likes and dislikes and give helpful tips and pointers! I ended up with an exquisite ring made all that more special with the patience, guidance and knowledge of Richard! read more

I love this place. My husband and I are always treated with respect every time we go in here. They're never pushy with sales either. They have an amazing selection of jewelry (basically, they have a little somethin' for everyone). If you're in the market for an engagement/wedding ring, (or some sparkly's of some sort) I definitely recommend checking this place out! read more

Diamonds Direct - My ring! - Jewelry Near Me - Austin, Texas

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This one star review is not a review of their jewelry, but of the quality of customer service I received today when visiting Diamonds Direct in the Domain. I asked an attendant to perform a gold Karat verification test. For those who don't know what that is, it is a basic test performed right on the counter in front of you to verify that the jewelry is in fact the karat that it is stamped with. At ANY jewelry store or repair shop this test costs roughly $10 and is readily available. In my case, I asked them to perform the test on my 10K gold necklace. The attendant rudely stated that they couldn't test it because "they don't sell jewelry of such low karat". He said they only sell 14K and greater, therefore only have the tests for 14K and greater. It was the tone and body language of the attendant that I am commenting on: he may well have said "take your garbage jewelry out of here", when a polite "I'm sorry we can't help you with this, we simply don't carry the test for 10K gold here" would have sufficed. My experience today makes me feel as though their "we're not like other jewelry stores" commercials are quite bogus. They advertise that they are a friendly neighborhood jewelry store with the customer's happiness being their number one priority and that was simply not true today. read more

People are friendly and have free drinks. I like their apple cider. Their diamond price is not as low as they advertised. Some diamonds we saw are more expensive than other stores. read more

My now fiancée and I went ring shopping here before we were engaged. I ended up finding a great deal on a simple solitaire ring with a beautiful diamond elsewhere, but we went back to Diamonds Direct because the sales person, Misty, had done a wonderful job asking questions to understand my fiancee's taste and found a setting she just couldn't get out of her head. The price was great too, though they have a lot of upscale choices as well. I should also mention it's a great atmosphere with a neat coffee maker and ring pops(hah!). Bottled water was appreciated as well. They put our diamond in the new setting, and it looked amazing. Would definitely recommend to a friend. My only complaints would be that parking can get full and that they aren't a lot of locations. read more

We found this excellent place to buy our first diamond that too on our first anniversary. Special thanks to Kevin Ferrin who helped us to enlighten our knowledge about diamonds and helped us through all the buying process very efficiently. We are very much great full for his assistance. read more

Diamonds Direct - Thanks Kevin, you made our day. - Jewelry Near Me - Austin, Texas

My fiancé and I have come to Diamonds Direct time and time again; we have never felt rushed or pressured, and everyone at DD really goes out of their way to be helpful and listen to your needs. Kevin is our go-to guy, he is absolutely amazing and still has a smile on his face working with us even though we're in the store way too often. Kevin has helped us with everything from engagement rings to wedding bands to birthday gifts, you name it. You won't find anyone better! read more

Allison has been great to work with! We have been there now five times in the last two years I'm embarrassed to say and each time she is patient with us. Their upgrade program is amazing and really can change out your ring at any time. What other place allows you to do that! We will be back again! Thank you Allison! I'm still in love with my diamond! read more

By far the best Jewelery place I have dealt with! My wife and I needed a repair on her ring and needed our rings resurfaced to bring the shine back. The staff was so nice and always made sure I was ok or thirsty! I would recommend diamonds direct to everyone! read more

I bought my fiance's engagement ring and our wedding bands at diamonds direct. The service was great and the price I paid for the size and quality was a great deal. I also happened to be there in April when they had a bunch of vendors there to promote their brands. They have a great selection and we were able to find a wedding band that matched the engagement ring and a band to my liking. read more

Went in to Diamonds Direct looking for a wedding band for my fiance. I had been here before to buy an engagement ring and had an amazing experience with Allison. I stopped by not realizing how busy she would be this time around (a lot of people request her because she's awesome). A man named Lou offered to help us and I was not disappointed. He spent a very lengthy amount of time helping us find just the right wedding band. He was so helpful and genuinely wanted to help us find something we were happy with. I ended up also finding my wedding band with his help. Thank you so much Lou and Allison for helping us find the perfect matches. read more

Scott Irish is THE BEST! My husband and I went shopping for wedding bands and we had a blast!! We were initially intimidated by the big store, but Scott put us at ease. With a big smile and humor, Scott immediately made us feel welcome. I remember looking around at other customers and they looked a little jealous cause we were with the fun sales rep! Scott was honest and direct when answering our questions. We never felt pressured and he was SO attentive. And patient. Really patient. I think my husband tried on the same ring multiple times and Scott let my husband be. This was huge!! We felt like we were buying at the right store. We had such a positive experience we want to go back! Look at earrings and the like. When you go, be sure to ask for Scott! read more

We worked with Suzanne who I highly recommend. She was polite, not pushy, and seemed genuinely interested in finding us the perfect ring. She educated us on the differences in diamond grades to make sure we didn't buy more than we needed. If I buy more diamonds I will go back to Suzanne at Diamonds Direct. read more

Incredible experience working with Scott. I never thought about everything that goes into finding the perfect diamond so I was completely lost when I began my search....until I walked into Diamonds Direct and was greeted by Scott. I immediately felt at ease and told him what I was looking for and he came out with varieties of diamonds as well as educated me about cuts, sizes, shapes, colors, etc... After my first visit, I felt like an expert and experienced zero pressure. It truly was them working for me and doing everything they could to make this an amazing experience. I proposed and have never seen her eyes light up the way the did as well as everyone we run into. If you are searching for a gift for that special someone I highly recommend asking for Scott. read more

What an amazing store we worked with Michael and couldn't have had a better experience. He helped us through every step of the process and was very patient with us and showed us all the diamonds that we wanted to see and making sure that we really felt comfortable with our final decision. He helped us make a custom ring and the answer was always yes not that we couldn't do that. I couldn't imagine buying a diamond from a different store or with a different person. I absolutely would go back! read more

My husband & I went to DD to pick out an engagement ring during their 20% off sale. We found a beautiful pear shaped diamond for an incredible price. My husband told me I should take a picture of it to send to my mom to show off. Thank God I did that! They apparently had to resize & remake(?) the ring because it needed to be sized down a lot. Well when I went to pick it up a few weeks later it looked COMPLETELY different! I'm not even exaggerating. The ring I initially purchased was a beautiful, typical shape pear diamond ring. What I got when I picked it up looked like a rounded diamond with a vague point at the top. I couldn't believe it! Like I said, luckily I took that photo so I was able to show them what I had actually purchased so they went ahead and remade the ring AGAIN. This was a year ago. Last night I went back to look at the photos since I considered writing a review to advise future customers to always take a photo of the jewelry they purchase here & I counted the diamonds on the halo of the original ring we purchased & there were fourteen. When I counted the diamonds on the halo of the ring I have been wearing for a year there are thirteen. THIRTEEN! They jipped me of one diamond on the halo! I'm not even going to tell my husband this bc he will blow a gasket, but I am floored at the unreliability of Diamonds Direct. If you end up still going after reading this review just please take a photo of the item for your sake! The first two photos were taken the day we went in & purchased the ring. The third photo is what they gave back to me after it was sized & "remade". The fourth photo is after I showed them the first two photos & demanded they remake it. BUT THERE'S ONE DIAMOND STILL MISSING! Insert all the colorful language you can think of. read more

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Love, love, love this place! From my very first interaction with Richard I felt like I could drop my guard about being "sold to" and really get into the whole experience of finding the exact right ring for my now fiancée! Richard made an otherwise challenging and anxiety-filled experience simple, personal, and enjoyable! I have to say additionally that I felt like I was given the time and consideration I expected to be reserved for a customer with a much higher budget. I genuinely feel like all the staff here enjoy what they do and enjoy helping you create a wonderful gift. Simply put, I WILL return for future needs and highly recommend working with Richard Posey! read more

We thoroughly enjoyed shopping there. Very good experience. I found the engagement ring designer I had been looking for in San Antonio, TX which nobody had. Their regular retail price was already lower than other stores I had called. I lucked out that weekend because they had a designer sale going on, which provided another 20% off. Needless to say the ring I purchased is a tension ring, which has to be custom fit. The lady who attended us took us into an office, provided us with wine and great service while we went through several loose diamonds until we selected the one we wanted, negotiated the price, (they have price matching) and closed the deal. They were cool enough to give me a tension ring "loaner" while we waited for the real thing to come in 2-3 weeks. So in a nutshell, good service, good prices and nice environment. And this is some advice for those that did not get the same experience, here or at other retailers...., If you walk into an establishment and feel you have not been treated promptly and nice.. LEAVE, don't stick around and be a martyr, it not worth your time.. I have no problem doing it. They loose, not you..., if you stay.., you loose not them... Food for thought.... read more

Just WOW! FOR all folks out there , especially men, who have little to no jewellery knowledge this dealer and its staff were a godsend. What a treasure... The space is secure and elegant. The selection was vast, and after going to all the major's and some other " prominent" local dealers it became immensely clear this was the place I would find her forever ring! They took the time to educate me, give me a 360 view of the pricing options, and even helped me coordinate a visit with my now fiancee so she could preview the ring without her knowing I had already been there. Talk about comprehensive service. I would recommend Diamonds Direct to ANYONE near or far for their diamond needs. Special thanks to Allison. She was just the best and because of her we will be back many times over! read more

Richard is da bomb He helped us navigate finding a ring I liked that was in our budget, which is a feat in itself. He is incredibly knowledgeable on the entire inventory, and he really listens to what you like and was very good at finding rings that were my style. All of the staff we encountered were awesome, but Richard, woooo! What a stand out guy! The best part is how welcoming and relaxed the atmosphere was. I'll be honest, I was nervous to go in because the store seemed pretty fancy schmancy and they have the biggest and best merchandise- but regardless of who you are and what you're looking for (and trust, they have it all) you'll be treated incredibly well. And for bonus points- Richard even remembered us from 3 years ago when we first went ring shopping! read more

Peaches assisted us and the experience was extremely pleasurable. She is very smart and kind. We found the prefect ring because of Peaches!

About two months ago I lost my diamond out of my wedding ring. I was really heartbroken. My husband of almost 25 years gave me the carte blanche to go looking for a new ring to celebrate our 25th anniversary. I went a couple of places but didn't have time or energy to do hard looking and didn't feel as if I had found the place where I wanted to pick out such a special remembrance! Well, the minute I walked into Diamonds Direct and met Marc Wijnen, I knew I had found the place I wanted to shop. Marc knows his diamonds, his stock and listened carefully as I explained what I thought I wanted in a new wedding ring. We looked at some of the cases and once he saw what attracted me, he went to work explaining the "diamond holder" ring versus the diamond quality and the 4 C's. He gave me many options and showed me how to cut cost and where to consider increasing cost. We spent about an hour together, and he never look rushed. Did I mention this was the day before Valentines Day and there were lots of customers? Marc was amazing and so helpful and knowledgeable and engaging. It is obvious that their staff is only of the highest quality at Diamonds Direct! And oh my, the selection of beautiful, beautiful things there! During our time together, we had time to visit about our lives and our families. What a total pleasure it was to do business with Marc and select a ring that I will be proud to wear forever! Now, to get my husband in there to meet Marc and to pick out a new wedding band. He lost his at year 2!!!! Thank you to Marc Wijnen for the wonderful experience and customer service. This was a huge purchase for me and it was perfect in every way. I am sorry that I missed him when I went to pick up my new ring today. I hope to shop with Marc again and wish him the best in his endeavors. Thank you Diamonds Direct for the expert care. I won't be going anyplace else. read more

From the moment we walked in, we were treated like royalty at Diamonds Direct by Richard Posey. We decided to get married after being together for 5 years in July and we were married in August. Timing was an issue and Richard assured us that everything would work out just fine. We have an infinity tattoo on our wrists (my left, his right) and we were looking for a ring that incorporated the infinity symbol. Richard got to work right away picking out all the rings that came to his mind that met this criteria. After deliberating for a couple of hours, we finally decided on the perfect setting. Richard didn't get frustrated with me being the typical girl going back and forth until I could finally make a decision. He was very patient and understanding. If you are looking for someone to listen to your wants/needs and not pressure you in any way, please go to Diamonds Direct in The Domain and ask for Richard Posey. You will be very happy that you did . read more

My husband and I just RETURNED to buy a new ring to celebrate our 30th anniversary and I can't say enough about the professionalism and attention to detail of Diamonds Direct at the Domain in Austin, Texas. When we did had a small problem with our ring, not only did they repair it with no questions asked, they even delivered it as a favor! Anat is an educated and competent manager while Kevin our direct salesperson, is super kind and responsive. And one added bonus: if you buy a 2nd time, you can exchange your 1st purchase for credit towards your new ring and receive a 10% profit if its been over a year. Few jewelry stores still offer this kind of customer service these days. Highly recommend!!!!!!!!!!! read more

UPDATE: It was a clerical error that did not have me in the system as having bought the ring from DD. They have since rectified. They handled the mistake well. - - - - - - - - - - - - - - - - - - - - - - - - I went in to resize an engagement ring I bought from here. A place in Dallas quoted me $200 for this which I thought was ridiculous. When I bought the ring, Diamonds Direct had said resizing is free. They even told me the Dallas place shouldn't charge me. However, when I went to pick it up - they charged me $745 for a ring I had already paid for. They didn't even resize it, just gave me a smaller ring. read more

We had a great experience finding and purchasing my engagement ring at Diamonds Direct from Richard Posey. He's very personable and very knowledgeable. Richard helped us find the perfect setting, diamond and band all within his budget. When we went back to get it sized, again, he was so nice, attentive, and easy to work with. We went back today to buy our wedding bands, and Richard helped us once again, spending almost an hour with us as we went back and forth between styles, designers, and finally pared our choices down to ones we loved. I would highly recommend you go see Richard at Diamonds Direct for any of your ring or jewelry needs. You'll be happy you did. read more

I came in to Diamonds Direct this evening to get my ring sized. Taylor took exceptional care of me and made sure my needs were met. She even got us drinks while we were waiting. I couldn't recommend her highly enough and I will always be confident in Diamonds Direct and will definitely be returning. read more

This has been my diamond store of choice for several years now. I no longer live in the state of Texas and they continue to be my diamond store. Richard has been taking care of me since I became a customer. He is always helpful and knows exactly what I need simply from a half brained idea I give him. This store is amazing and always takes care of me. He's even gotten my daughter her first diamonds when she was just 2 yrs old! I will forever be a Diamonds Direct customer no matter where I am in the world. If you looking for great diamonds definitely check them out. If you want one of a kind amazing personal service, ask for Richard. read more

This is a review from my fiancé... Imagine yourself in the prestigious yet scary world of engagement ring shopping. Now imagine that the kindest most enthusiastic man approaches you regardless of how you are dressed not what you look like. He makes you feel like you deserve to be there and multiplies the excitement regarding your pending engagement tenfold. Then he walks you through your desires, strangely without calling hardly any attention to cost or money, making you feel even more at ease. This is reality at Diamonds Direct Austin at The Domain, and that wonderful guide is Richard Posey. From the moment we stepped in he made us feel like royalty. Within minutes I knew what my fiancé-to-be wanted and I was never made to feel uncomfortable nor pressured. If you want to make a delightful time out of what is historically a difficult time for everyone except the uber wealthy, then go see Richard at Diamonds Direct and make your dreams come true! read more

How do you describe this place??? It is probably the BEST selection of diamond settings I have ever seen. Customer service is impeccable and many businesses would benefit from taking notice of the RIGHT WAY to deal with people walking through their doors wanting to spend money. Allison Parks was fantastic. She made us feel like ANY QUESTION we asked was a good one and was able to help us narrow down what were looking for without an interrogation or the usual pushy attitude of many places. THANK YOU ALLISON. WE WILL BE BACK! read more

This place is amazing. I went in to get an engagement ring for my girlfriend and had the best experience! Sarah was amazing and was able to narrow down what I was looking for and led me to the perfect ring within my budget. I have never written a Yelp review before but felt compelled to write this one. I cannot say enough good things about Sarah and the customer service they provide. She was even able to give me some recommendations on proposal spots around Austin. If you are looking for ANY piece of jewelry, this is the only place you need to go. I am now a customer for life and will never go anywhere else for jewelry! Thank you for everything! read more

Michael W was awesome! He helped my fiancé find my engagement ring last year and today he helped us find our wedding bands. He asked us what we were looking for and gave us some options to try on. Going into it I was worried we would have a pushy sales person, but he was more of a consultant for us. The selection was great and it's a great atmosphere. I would highly recommend Diamonds Direct and Michael to anyone! read more

I literally don't even have the words to explain how incredible the service is at the Austin location. Kevin and Kelly are extremely knowledgeable and truly are diamond experts. I think what I love most about this location (minus how genuinely fun and friendly these two are) is how they have never pushed a sale on me. They work with me to make everything exactly the way I want it and they go out of their way to find me the absolute best diamond at the best price. We purchased my engagement ring here, my wedding band, and a good charm necklace and I will definitely be back. Kevin even went out of his way to find a designer to make my wedding band after I found out the one I wanted was no longer being made. He completely understood my taste and found me an even better band! I can't give this store or these amazing people enough praise as they made my wedding ring a dream come true and I am beyond thankful for this. You guys are the best and I'm sending everyone I know here!! read more

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