I've been a customer at diamond tool for more than 15 years, last week I rented a breaker for my skid steer. As soon as it was attached and engaged hydraulic fluid was pouring out. Where the coupling attached to the hose part of a broken o-ring was sticking out. I called diamond and the best they could do was give me a new o-ring. Leave site, go to my shop for wrenches, return to site, remove broken o-ring, go to diamond, return to site and fix the breaker. The non original o-ring dripped slightly and I returned the breaker the next morning. The rental manager Matt, didn't apologize and said if they sent someone to the site for repair I would be charged?? I told him action rental never charges for a repair and Perhaps I should go there in the future. The drama queen said "I won't be threatened ". I will cancel my account. At least apologize for the inconvenience, loss of time and a gallon of hydraulic fluid. A long term customer expects far better service. Tried to call Kevin the manage. too busy and voicemail full. Over the years I have spent thousands, renting breakers, core drills, jumping jack tampers, trailer compresso, rock hound, etc. As well as purchasing Bosch, Milwaukee and other tools, masonry bits, diamond wheels and tons of safety gear. There accounting of how much business I've given them is on par with customer service. Renter beware, unlike other tool rental companies these people expect you to pay for repair needed that has nothing to do with your use. I put up with the lethargic counter service for years but the arrogance and disrespect is Unacceptable. read more