I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

We recently bought a new Caldera spa from this company and had a fantastic experience throughout…read morethe entire process. The showroom may not be the newest or flashiest, but that ended up being a benefit -- they have a wide variety of models available to see in person and can source nearly any option you might want. What impressed us most was the level of knowledge and attention we received. Jim and his team clearly understand these products extremely well and focused on helping us choose the best spa for our family instead of simply pushing a sale. Their pricing was very reasonable, but the biggest value came from the service and support they provide. Before delivery, Jim personally visited our home twice to review the setup area and ensure everything was prepared properly. He was also involved during delivery and installation, and everything went according to plan. They spent time walking us through the spa features and explaining maintenance as well, which was especially useful since owning a hot tub involves more upkeep than I had remembered. Our spa was only recently installed, so I can't comment on long-term service yet, but based on everything we've experienced so far, I'm confident they'll continue taking great care of their customers. I'm really glad we chose not to take the Costco route (and that's coming from someone who shops there often). Buying a spa turned out to be a more involved decision than I initially expected, and having experienced professionals helping along the way made the process much easier.

On Sunday, I decided to open up our hot tub's pump cover to see if I could find out why it all of a…read moresudden began losing water (about half an inch a day)! Definitely not evaporation. And sure enough, I found two places with a leak in this decade old tub. I contacted New Products, where we originally purchased the tub, and got a phone call early this morning from the owner, Jim. Turns out the service guy, James, was going to be in our area today. James came by a couple of hours later, confirmed the leak, had the replacement parts in his van, and fixed it! He also gave me an updated lesson on how often I should be changing the water, the filter, adding chemicals, checking the pH, etc. Not only was the repair price very reasonable, but I feel like I just got a degree in hot tub school, and promise to do better keeping to the maintenance schedule going forward. It's great to be able to go back to the store a decade later and find they still offer wonderful service!

Great staff, like the products, good location, good hours. All good…read more Great staff, like the products, good location, good hours. All good

I received a $61.04 gift certificate and tried to order on line with no results. Called Leslie Pool…read moreand was informed that they could not accept it on line and was instructed to call a store. I called a store and could not use it over the phone and was informed that I had to come into the store to use it. Well, the nearest store to me is 1 hour or longer to get there. This is the worst customer service that I have ever received. I have ordered pool supplies from Leslie's in the past but will never order from them again. Rita K.

We use Herb's Pool for all pool related work from weekly maintenance to pool cover replacements,…read morerepairs and renovations. Their workmanship and professionalism are exceptional. The quality is outstanding. And the pricing is competitive.

Had my pool and spa replumbed and refinished. It looks and works great. I now have the carefree…read morepool I once had. Everybody loves it. There was a simple problem that was existing before the work began. I had other pool companies try to solve this problem, with no success. After the work was completed, the problem was still there in the area that Herbs' had not touched. within minutes Brian the tech solved the problem and showed me how to keep it running. I have to admit I felt dumb for not having thought of it myself, but the other companies didn't find it either. I couldn't be happier. I still have landscaping and other work to do, but the pool is done! So much better than what it was.

Quoted excessive hourly rate for minimal work! Unfortunately without discussion, sent Garcia photos…read moreof minimal debris in pool, yet quoted a ridiculous rate. Wished him well

Mario is great. Very efficient, flexible. Friendly . Glad I got connected with him through a friend.read more

Don and his helpers installed our new Raypak gas heater last year and this week came out when our…read morepump needed replacing. They were so helpful and expedited the completion of the job so we didn't have to be without our hot tub that we rely on for our arthritic bodies. His pricing is really good compared to other Marin County spa companies that rake you over the coals just because of where we live. Use them. They are great. Jeff S

I've bought two used spas from Donn and I cannot praise him more first one was bought six years…read moreago and was fantastic and lasted five years without any issues these I fixed myself. We recently bought another that had an issue that turned out to be underground power source causing mysterious shortin but Don nevertheless replaced four power packs and heaters to fix the situation without any bother and in short or. Whether it's new or used, I would highly recommend going to Soa Mania as you will receive fantastic service and if there's a problem they don't leave you hanging. , five stars plus

I had been looking at swim spas for about 6 months and finally decided on a hot tub. Close to same…read morepricing. Initially I spoke with Mike & then felt the most fit with Mercedes who I actually bought from. She is so personable and honest. I got a good feeling with her. She was an expert on her spa products. She made me feel comfortable with buying the product & being important (sole owner) With Covid turn around time was a few months out but Mercedes was on top with their inventory and found a GRANDEE model that was a good color fit for my house. Obviously special order with colors could be months out. I bought GRANDEE with all the bells and whistles BUT to be an very easy product t maintain. Delivery was good with exception that my person did not measure correctly and installers had to remove my side fence ($100 more) and paid on spot. MUST MUST ensure your entrance will work for spa & your concrete slab area is large enough to accommodate. This was my own mess BUT installers made it work out. I had 2 frantic calls to Mercedes who immediately was on call (now her work days) to answer my questions. This is how helpful she is!! The home setup once filled with water was pretty simple. Ensure you have the steps for the products to set your water balancing etc I am happy with this model. Definitely roomy. The jets are hard pressure when adjusted so I am happy, The seats are deep enough for adults. And of course the kids think it's a warm pool. I would recommend Mercedes to help anyone who is looking.

My husband and I went to purchase a hot tub here at The Hot Tub Store in Vacaville .Mercedes was…read moreamazing and so was her daughter they did a great job great. We ordered our hot tub and we were told that it would take a couple months to receive it. We get a phone call within three weeks stating we will receive our hot tub sooner than we thought we literally ordered our hot tub in mid April and received it first week of May super speedy delivery orientation class went great . Definitely something you want to receive when you're spending money on a spa that's pretty much is the same cost of a vehicle. Wonderful customer service I would definitely refer friends and family here to purchase their next hot tub. The delivery service team they go through in Santa Rosa came on time actually called me and asked if they would like for me to have them come a little earlier which is wonderful because I have a busy schedule at the hospital. His name was Julio who delivered my hot tub I believe it was Santanas spa delivery in Santa Rosa that delivered it and they had wonderful service very fast and efficient. They were able to make it through to my backyard. They had to take my gate off which I was very thankful for because I did not want to have to go rent a crane .

Best quality of life upgrade! We knew exactly what we wanted and couldn't find it anywhere but…read morehere. An intimate, round, fiberglass hot tub with a wood surround. Another store, very well rated in Marin tried to tell us how nobody wanted that. As if that's the point. Derek was super easy to work with - helped us get the electricity sorted, and Aaron was super super helpful helping us get all set up and answering any questions we had as we got used to the new hot tub. Every single night we're grateful. If you need a hot tub, this is where to come. We had the steps built separately.

We were at wit's end. Airbnb guests were arriving in two days and we started up new hot tub to get…read moreit up to temperature. But jets didn't come on and no hot water! We called Derek, who was about to get on a plane but took the call, and he gave us Nate's number to get immediate help. Nate worked with us remotely to assess the problem, then stayed after closing time so we could drive in, get parts, and get a tutorial about what to do. We drove back, still had problems, and he stayed on the phone again till further corrections were made. Success! Jets! Hot water! Happy Airbnb guests! It's one thing to buy a good machine, it's another to get the support you need when you need it. We couldn't recommend Nate and Derek more highly for their competence and kindnesses to us.

Marin pool and Gary's now part of MPS have been taking care of my pool in Sonoma for more than ten…read moreyears. Originally Gary serviced the pool then Charlie and now Brendan. All have been conscience and reliable

After stock many months of increased costs, I have canceled this service for my hot tub . They…read moreraised their monthly fee and started adding charges for chemicals so it worked out to about a 25% increase. Overcharged for a drain and clean as well. Seems like a "whatever the market will put up with in Marin" I did appreciate the weekly service guy (there were rough periods along the way) and Mike handled some repairs and did a great job.