Recently visited the Clinton location for the first time and received the best service and care…read morefrom each and every staff member I came across. From the front desk staff to the doctor in the back, all were compassionate, knowledgeable, and kind. I'm dealing with my first serious health scare. I felt anxious when I first arrived, but I left feeling better because the staff were able to answer all my questions and concerns throughout my appointment. I didn't have to wait 5-7 business days for results! It was a seamless process, and if I ever need imaging services again, I wouldn't hesitate to take the drive to Clinton.

I was secheduled for an important ultrasound & My appointment was canceled 9 minutes after my…read morescheduled appointment time, even though I spoke to them beforehand and let them know I and was on my way, and they said it was ok. Instead of saying something right then in there, they waited until I got there to tell me the appointment had been canceled because the doctor "got off at 4:30." If the provider isn't available after 4:30, why are appointments being scheduled that late in the first place? Not to mention, the last time I was there I waited well over 10 minutes (but I guess it ok for the doctors) This time, I left work early, spent an hour sitting in traffic, and got absolutely no apology or acknowledgment that my time had been wasted by the rude individuals at the front desk. Very disappointing annoying lack of customer service and a complete lack of consideration for patients. 1 star. Do not recommend.

I have been coming to this location for a number of years for multiple services. The staff is…read morealways friendly and the space welcoming and they take good care of their clients. I have always had great experiences with the technicians and front office staff for my mammograms. The only reason I didn't give it 5 stars is that sometimes finding availability in their schedule can be an issue. Sometimes, I have had to schedule weeks out and their office hours are not conducive for folks who work 9-5. However, if you have flexibility during the weekdays I highly recommend them!

This is not my favorite facility, but if I need imaging done right away, Tower is almost always…read moreaccommodating. I have had significant issues with charges being more than quoted over the phone, incomplete communication about authorization, deductibles, and other things. However, generally speaking, they have gotten the job done. I don't like that parking needs validation and they only validate up to 1.5 hours - and some mammograms take longer with ultrasound and additional imaging. They also can be a bit short over the phone, and fail to provide context that other radiology facilities might be more inclined to include. However, I do appreciate that this location has a broad range of services available and is prompt with answering calls and attempting to answer questions. Never my first choice as there are some amazing radiologist in the area, but a lot of them have inconvenient appointment times and can take months to schedule. I wouldn't suggest parking on the street, as the police ticket cars immediately when the meter expires. The parking garage is also an issue when going for a first mammogram as they tend to take longer. For subsequent visits, they are good about getting patients out very quickly while still doing what needs to be done. Though, you may feel rushed, I do like it better this way than worrying about having to pay for going over time in the parking garage. One thing I don't like about them is that they had been charging $20 for a CD to bring back to your provider. The other radiologists that I've been to have never charged me for a CD, so I was very disappointed as my provider was shocked that the CD costs exta and she prefers the CDs to go over the findings with patients in an extended consultation with lots of visuals - she apparently needs to CD to do this effectively, so I was not able to receive the same level of detail about my treatment plan that I previously received, due to having my imaging done at Tower Radiology. I hope that they reconsider this charge. Anyway, I think it is better to know what to expect going into it. I added an extra star for convenience.

Excellent primary care experience. The office is clean and well-maintained, the staff are friendly…read moreand attentive, and the provider is knowledgeable and professional.

My grandson went there before. They were extremely professionally and very nice. They explained…read moreeverything in detail. I really liked my experience with this office.

Excellent treatment given during recent visit. Clean facility, no long wait, highly recommendread more

I've had the most positive and pleasant visits to this Urgent Care location. The staff is so nice…read moreand the nurse practitioner I've seen, was such a sweet and lovely person. She really took her time to explain things to me and gave additional information that should help me. She eased my fears. Her bedside manner was phenomenal! I initially came in right before a major holiday in a panic. Since it was fairly new and not a lot of people knew about it, I was able to walk-in and be seen within minutes. I've suggested it to a few family members and they had the same positive experiences. It's a great addition to the area and if I ever require fast and efficient medical services, I will forever stop here first.

I walked in with my grand baby 15 minutes before closing to 3 African American young ladies. 1…read morereceptionist and 2 nurse practitioners. no attitudes due to us coming last minute, just quick stellar service. They saw my baby immediately, asked their questions, triaged the issue, gave her medicine right away and sent a prescription for us to pick up the next morning. just an unbelievably pleasant experience. I will always go there moving forward for urgent non emergency matters because there is a difference. my best wishes to that practice and it's staff.

I'm very disappointed in the experience I had at PM Pediatrics Urgent Care in District Heights…read moretonight. At about 9:26 p.m., I called to ask if my child could be seen if we arrived within the next 15 minutes. The person I spoke to said yes, so we left right away. At 9:32 p.m., while we were already on the way, I received a call from PM Pediatrics asking how far away I was because the front desk receptionist said she was no longer taking any more patients. I told them I was five minutes away, and the person on the phone said that was fine. When we arrived at 9:37 p.m., the front desk receptionist refused to check us in, saying that no one had spoken to her when I called and that they were "at capacity." She told me there were three or four patients already in the back and that the X-ray room was in use, so she wasn't checking in any more patients. I'm not sure how they could've been at capacity when they have more than three or four treatment rooms. She also said that by the time my son was seen, it would be 10:00. I asked multiple times to speak with a manager or a doctor, and she repeatedly refused--saying, "I'm here." Eventually, she told me I could wait for the doctor to come out, but that the doctor was currently with other patients. I then asked for the doctor's name, and she refused to tell me--multiple times--saying, "I'm not going to tell you her name because I'm busy." I pointed out that she clearly knew the doctor's name and it wasn't like she needed to look it up and that instead of her going back and forth with me, she could've just told me the doctor's name. She then went to the security guard and told the security guard she wasn't going to go back and forth with me (go figure). I then asked the security guard if she could tell me the doctor's name, and she told me that the doctor would tell me her name when she came to talk to me. While waiting, I also mentioned that we had new insurance and asked if I could give her our updated insurance information. She told me, "one second," and then got up and walked to the back. She came out and got on the phone, ignoring me completely, and never offered to take the new information, even when I asked again if she wanted to process it while we waited for the doctor to come out. I'll admit I was frustrated, but I was not being belligerent. I was simply trying to understand why we couldn't be seen when I had confirmed over the phone that my child would be. The receptionist wasn't outright nasty, but she definitely had an attitude and handled the situation very poorly. After waiting another 10 minutes, I decided to leave. The security guard suggested I try the Greenbelt location, but I told her I would return the next morning instead. As I was leaving, the receptionist called out, "You don't have to return." I explained to the security guard that I had been told over the phone to bring my son there and that he would be seen, but apparently the receptionist "rules the roost" at that location and decides when they stop seeing patients. I've never had any issues at this PM Pediatrics until tonight, but this experience was extremely disappointing. It's unacceptable that a front desk receptionist can override what was confirmed by staff on the phone and refuse care to a child without clear communication, professionalism, or compassion. I truly hope management reviews this incident and addresses how end-of-day patient intake decisions are handled. Parents should be able to trust that when they're told their child can be seen, that promise will be honored.

First time here. Clean and professional lobby. This building has many other offices which are all…read moredisplayed on the lighted sign in the hallway. I'm here for a second ultrasound but I see a lot of breast health signs for mammograms which is a nice reminder for women.

Dr Hanna- The BEST hands down! He was excellent so friendly, talk me through every step, made me…read morefeel comfortable, and made me smile after being terrified. Aurora- She was so sweet, went through step by step no surprises. Made me feel comfortable. Made sure my biopsy was cleaned and bandage me up well. Nah- Made me feel comfortable, friendly & made it known that they would take good care of me and they did. She was so sweet. She kept me calm while Dr Hanna was working. Kudus best team ever!

Great experience, kind staff (Heavyset one was a bit snappy, it's always one in the bunch), overall…read moreI was very pleased with the service. The location is rundown looking with nicks in the wall, missing paint, dirty baseboards, old dressing room curtains though.

Great experience, all things considered (nobody actually enjoys getting an endoscopy). The staff…read morewere all top-notch, professional and friendly. My doctor (Dr. Rajah Din) especially had excellent bedside manner; exceptionally compassionate and informative. My only problem was the billing. I got a bill from loddy doddy and everybody. Anthesis, facility, Dr. Din ( his office continues to harrass me about $13...Of which I have paid more than once. In fact the Endoscopy Center owes me a large refund. They muscled me out of over $1,300 the day of my procedure. What was I gona do...already cleaned out and ready to go. My insurance paid again. ....now it has been weeks and still no refund.....just someone will be in touch with you soon.