This is not my favorite facility, but if I need imaging done right away, Tower is almost always accommodating. I have had significant issues with charges being more than quoted over the phone, incomplete communication about authorization, deductibles, and other things. However, generally speaking, they have gotten the job done. I don't like that parking needs validation and they only validate up to 1.5 hours - and some mammograms take longer with ultrasound and additional imaging. They also can be a bit short over the phone, and fail to provide context that other radiology facilities might be more inclined to include. However, I do appreciate that this location has a broad range of services available and is prompt with answering calls and attempting to answer questions. Never my first choice as there are some amazing radiologist in the area, but a lot of them have inconvenient appointment times and can take months to schedule. I wouldn't suggest parking on the street, as the police ticket cars immediately when the meter expires. The parking garage is also an issue when going for a first mammogram as they tend to take longer. For subsequent visits, they are good about getting patients out very quickly while still doing what needs to be done. Though, you may feel rushed, I do like it better this way than worrying about having to pay for going over time in the parking garage. One thing I don't like about them is that they had been charging $20 for a CD to bring back to your provider. The other radiologists that I've been to have never charged me for a CD, so I was very disappointed as my provider was shocked that the CD costs exta and she prefers the CDs to go over the findings with patients in an extended consultation with lots of visuals - she apparently needs to CD to do this effectively, so I was not able to receive the same level of detail about my treatment plan that I previously received, due to having my imaging done at Tower Radiology. I hope that they reconsider this charge. Anyway, I think it is better to know what to expect going into it. I added an extra star for convenience. read more

I have been coming to this location for a number of years for multiple services. The staff is always friendly and the space welcoming and they take good care of their clients. I have always had great experiences with the technicians and front office staff for my mammograms. The only reason I didn't give it 5 stars is that sometimes finding availability in their schedule can be an issue. Sometimes, I have had to schedule weeks out and their office hours are not conducive for folks who work 9-5. However, if you have flexibility during the weekdays I highly recommend them! read more

Wouldn't recommend this place to my worst enemy. 0 stars. Full stop. Everyone here is very nice but 110% incompetent. My original MRI appointment was supposed to be 4/22. They called my office # on file AFTER business hours on 4/21 to let me know they had to cancel due to "technical difficulties". I had taken the day off for the appointment (because no more telework). They didn't call my cell phone the day of the appointment until I was pulling in to the garage. Rescheduled for 5/16. Confirmed that they would send "everything" to my surgeons office. Didn't think I had to specify "MRI images." To them, "everything" meant radiology report. I did not receive the report until 5/27. *Here's where my surgeon's office probably dropped the ball too, but damn between two sets of professionals who do this for a living, I'm at a loss: they did not contact TR to request images until 5/22. It is now 6/9 and my surgeon's office has still not received the CD w the images. As you can probably guess, my outcome is not great. I have now had to reschedule my follow up w the surgeon THREE times. It seems the only way that I can get my results from this sh*thole facility is to sit in rush hour DMV traffic for 2 hrs (because, you know, I have a job) and hand pickup. read more

Top rate, high quality facility serviced by kind hearted and compassionate staff. They really got my results back expeditiously.

They do not return your calls. I called daily for a week. I gave them all of my insurance information and the woman at the front desk raised her voice at me and gave me a bunch of excuses as to why they haven't returned my call after two weeks of waiting. The woman at the front desk said they'd have an answer by EOD. I didn't appreciate being yelled at and then, being abruptly hung up on. This behavior is unprofessional and cold. When I asked a simple question about the intake process, one woman passed the phone to her colleague without warning. The first exchange was professional. It was the second front desk rep was the one who dropped the ball and blamed me for their inability to follow through with their word. read more

Needing a CT scan recently I found myself here. It was convenient to do so since the office I needed this for was just upstairs. I came to set up my appointment and it was kind of easy. I filled out a form, gave them my information and insurance and just needed to wait for them to call. When they called, they were really easy to deal with. They set up my appointment with my schedule in mind. Only downside here, is that you can only do CT scans on certain days. When I showed up for my appointment, I had minimum wait. I was taken back and honestly it took me longer to walk here than the whole test did. The tech that did my scan was polite and funny. She talked me through this whole ordeal and I was ready to head back out to deal with my day. Probably one of my easiest appointments I have ever been to. read more

I needed to have a radiological exam and chose this convenient location accessible by bus. The technician, Stephanie, was excellent. She walked me through what to expect and spoke to me professionally and kindly. I HIGHLY recommend her to anyone needing similar services. The service of the front desk staff while also professional was somewhat inconsistent. The woman I spoke with on the phone was knowledgeable and helpful but another at the front desk seemed a bit confused as though it were her first day on the job. read more

Beautiful facility it's on the first floor of the new building. You're going to want to arrive early and park in Fleet garage. After your appointment they do validate parking. I got a 3-D Mammo. The equipment is new and labeled with all the certifications. The suite and room I was in, is clean and beautiful. Really they took their time to decorate for women in the mammo room. Be prepared for the 3d. They "set" you for the standard. Just hold your breath the entire time. After they "release" you from the standard setup, they rotate the machine to about 45 degrees and "set" you again. Not going to lie, the second "set" hurts more than the standard. Overall, great experience. read more

Tower Radiology - The new - Diagnostic Imaging Near Me - Oxon Hill, Maryland

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Tower Radiiology at the National Harbor location is a modern facility with excellent front end staff who are courteous and professional. I've hand dexa scan & Mammograms done here and all of my experiences were met by a great technical staff. Stephanie (Radiology Tech) was the very best at her job. She was thoughtful, professional and considerate to making the process as comfortable as possible for me. Most times you don't get the opportunity to talk with the Radiologist but this was not the case here. The Radiologist took the time to personally discuss my results with me. I was pleasantly surprised and overall very satisfied with the care and service I always receive here. I am a recurring customer and I highly recommend them. Best of the Best read more

I've been to Tower twice and my husband has also gone. Office is incredibly clean and people are friendly and professional. Parking is also great and convenient. I highly recommend. read more

Wonderful facility. The staff was incredibly professional and very nice. I highly recommend this group.

What a great experienced I just had. Brand new building, everything is clean, nice and new great ambiance. The staff were nice, and everyone was really great, I was admitted right at my appointment time, didn't wait. I'm glad we have this in National Harbor. read more

Very professional and courteous staff; was referred here by my ortho and it was a quick visit. They validate parking and are pretty easy to get to from the DMV. I would recommend Tower Radiology for anyone in need of these types of services. read more

The staff here is amazing. I was greeted with a pleasant smile. The radiologist was very professional and managed my expectations well. I recommend this practice whole heatedly! James Winston read more

People were nice enough but the bill was way too high. the office manager would not return my call.

I choose this location for my MRI since it's near to where I live. The office was very clean. Along with playing soothing music, the 2 front receptionists were very friendly & did all they could to calm my nerves, seeing as this was my first time ever having an MRI. I kept talking to them because I was nervous as hell about the procedure. Once I was called into the back, the radiologist took her time in explaining what was to be expected during the procedure, gave me music of my choice & a stress ball in case I freaked the hell out after being encased in that tube for over 20 minutes. If I have to have another MRI, I would gladly come to this office again! read more

Tower Radiology is amazing! Their customer service, knowledge and patience was outstanding. Thank you for making me feel at ease!

I had a great experience at Tower Radiology. The front desk staff, Joy and Morgan, was very friendly and helpful. The technician Jess was very friendly and checked on me during the MRI. She made sure I was comfortable. She asked me for my music preference during the MRI. The office is nice and they validate parking which was a plus. I would definitely refer to family and friends. read more

Beautiful Clean office. Much nicer than the other Radiology offices I have been to in this Area. Very serene setting.. The staff was great and I felt like they genuinely cared about me!! read more

I handed the front desk the doctors form for exactly what I needed - an ultrasound with doppler. I gave them my insurance card. After a while the front desk told me the total for my procedure would be $135. This barely beat the cost of 2 competitors so I agreed. I paid that day. After the procedure they charged me an additional $335 under my insurance. Then they tried to blame it on my insurance company, saying that they called in and the insurance company said I only had $135 left to meet my deductible. WRONG! I had over $4,000 left. My insurance company says that Tower Radiology was never told an amount like that. Towers billing department tried to say that the "doppler" part of the exam created an additional $275 and I told them that they priced the original order INCLUDING doppler. On top of all that, my doctor said the exam was inconclusive because the tech did not have a proper angle on the area being examined. read more

Wow, is all I can say for the fast, kind and caring service I received today at Tower Radiology-National Harbor. The office space at National Harbor is beautiful, sunny and extremely patient friendly. I discovered them through a search on my insurance carrier's directory. So glad I did. Saved me from the DC traffic hassle and a long waiting room wait. While I am hoping to not have to visit often, I'm glad to know that when I have to, you'll be there. Thank you to the team! read more

absolutely considerate, fantastic staff taking the time to help schedule during a very painful injury staff helped me to schedule asap mri considering the several dilemmas by initial orthopedist. thank you linda, robin, et al ! read more

Let me start off by saying it's a lovely places it is absolutely clean the staff is highly friendly and knowledgeable they make sure you understand everything and that you feel comfortable while there I can honestly say I never felt rushed or uncomfortable and I give big Thumbs up to the wait time your appointment time is your appointment time they move very fast I honestly felt like I was in and out but not in a rushed way where I felt dissatisfied I Love This Place Definitely would come back read more

Tower Radiology was an awesome experience. They fit me in for an MRI on the same day I cancelled my other, much more expensive MRI appointment at a hospital clinic. Everyone at this office was professional and friendly, especially Joy & Morgan at the front desk! Thanks to all of you! read more

I was seen today by the outstanding staff at Tower Radiology; was greeted by their warm & professional front desk staff; Jessica, my technician was just the best. She was very gentle during my pelvic scan, and had such a friendly & pleasant demeanor. I definitely will return to them & I recommend them highly! read more

Great radiology center got my CT scan done within 10 minutes and staff is extremely friendly and accommodating! Definitely coming back here.

This is a very modern and clean place. Great and timely customer service and. from the moment you walk in you feel comfortable and welcomed. Staff are very personable. Equipment is top notch . read more

Had my first MRI at Tower Radiology and it was an extremely painless experience! Joy, Morgan, and Stephanie were so pleasant! Stephanie made sure to ask me what kind of music I liked to make the process go smooth, and she talked me through every step of the way. I'd definitely recommend this location to everyone I know! read more

Wonderful staff. No wait time. Super clean. And I got a $10 coupon to Panera for referral (I brought my son!). Wonderful staff. Be warned that gps isn't so good over there so listen to the receptionist. They carefully told me directions. Overall great experience. I wonder if they do bloodwork? read more

Pros: this place (National Harbor office) has friendly office staff and new equipment for 3D Mammograms. I went for a mammogram and the technologist was very friendly and the process was not too uncomfortable. The office is easy to find and it validates parking. My rating is a 4 rather than a 5 because there are some improvements that can be made in the callback process. First, I think a call would be the fastest way to let someone know that they need additional images. Mail takes a long time right now and by the time I got the letter, I couldn't get an appointment for another month. Additionally, Tower requires orders from a physician. The check the box form letter that the National Harbor office sends out for a mammogram callback contains only the fax number for the White Plains Office, not the National Harbor office. I gave my doctor the correct fax number for the Nat'l Harbor office, but the order didn't arrive, although I called Tower several times to check on it. At one point, I spoke to a woman at Tower who told me she would call my doctor and ask him to email it. But when I arrived for my appointment, I was asked for my order. The woman in the office (Joanie, I think) was friendly and called my doctor's office at that point. Apparently, my doctor had faxed it to the White Plains office -- which may have been because one of Tower's form letters only contains the White Plains fax number. I'm not sure where else it could have come from. This office should either update its form letter, or skip this whole fax thing altogether --- it's 2021! I also think the detailed report on the mammogram should go out to women as a matter of course. I had to request it and since the office won't email it, again I waited almost two weeks for it to arrive in the mail. read more

The staff were very friendly and professional. They helped get checked in right away and I was done within half hour. (I was a walk-in without an appointment.) Morgan was my technician. She was super nice and walked me through the process, including what to expect with my pcp later. The place is easy to get to - the parking is across the street in the Fleet garage. Don't forget to bring the parking ticket for 2 hr validation. read more

I had a great experience having my MRI done. Everyone was extremely nice and helpful. Recieved my appointment in 1 day. Convinant and profeshanal. read more

The staff is very professional and friendly. The worked with me to get my MRI pre-authorized with my insurance company. They called me to schedule an appointment and called the day before to remind me. This process was simple and easy. I highly recommend this facility! read more

I spent years going to the larger, corporate facilities for my annual mammogram and I felt like cattle, groped and moved along. Was recommended to Tower and the mammogram is now a nice self-care experience. Comfortable, professional, aware of anxiety surrounding the procedures. I have only seen women technicians. The mammogram is essential, and Tower supports women taking care of ourselves. read more

Tower Radiology in Oxon Hill gets 5 stars from me. From the friendly and professional scheduling staff to the x-ray technician, top notch service! You walk into a warm environment and are greeted by the front office staff. The service is quick and efficient and personal, not like some offices where you are given a clip board, asked to sit and fill it out and then ushered to the back to a cold waiting area. It was a drab day when I went in for x-rays and every staff member made the sun shine. And wait - there is a bonus. Parking is across the street and Tower Radiology validates your parking! What more can you want. read more

Tower Radiology is the best imaging center in the region. The front desk is warm & welcoming, the technicians are professional and the Dr.'s of Radiology are excellent & thorough with their interpretations & reading of the results. As a health care professional, they are the first place I recommend to my patients for Xray's, MRI's, CT's, Mammograms, & Ultrasounds. The imaging equipment is cutting edge & the highest quality. The facility is beautiful and easy to get to at National Harbor. I highly recommend getting your imaging done at Tower Radiology. read more

I'm from out of state. No problem getting a quick appointment. Wait time at the facility was minimal. Everyone there was courteous, helpful and made the visit go very smoothly. Service was top notch. No problems with insurance coverage. read more

Super easy to schedule and got in much quicker than other places. Loved that we could listen to music during the imaging. Seamless experience! read more

The staff was really professional. The office is nice and clean. I didn't have to wait to be seen. I will be returning for my mammogram. The location is convenient. read more

Excellent customer service. Fast and sufficient visit. Loved the soft jazz playing when you walk in the building.