DO NOT USE DHL!!! They are 0/3 for us and a complete rip-off each time! But they do business in Europe so we gave them one last chance. Boy were we wrong!!! This last time we sent a piece of paper in a small envelope. They put it in a big packing envelope and charged $158.63!!! I couldn't believe it. But we need it ASAP and didn't have time to find another shipper. For the $158.63, the promised the envelope would be delivered Friday. We could live with Friday so we held our noses and went ahead. Friday came and went with no delivery, even though the package was at the local DHL. After the envelope finally arrived Monday afternoon I called DHL. They claim to have a guarantee. The woman I spoke to, Mary, was no help whatsoever. I finally gave up and asked for a supervisor. She told me that one would call me in 90 minutes or less. I set the stopwatch on my phone and went about the rest of my day. That was at 5:30pm. Four and one half hours later I stopped the timer and went to bed. When I called today I was told that the supervisor called me twice and left a voicemail once. I immediately picked up my phone and looked. No calls. No voicemail. I again asked for a supervisor call back. This time the guy called. He told me he was the one who called yesterday. I told him all evidence to the contrary. He then informed me that there was no guarantee on the delivery, despite what we were told. He further said that a guarantee option wasn't even available to deliver to my city. To sum up, my experience with DHL goes like this: - Their prices are ridiculous - They routinely lie - They don't deliver when they're supposed to - They don't call you back when they're supposed to - You have no recourse So, to reiterate my initial comment, DO NOT USE DHL!!! I know I won't! read more

This was the only DHL service point I could find open around here on Saturday at 3 PM. I went despite having read the bad reviews. A very friendly gentleman helped me, and everything was quick and hassle-free read more

DHL - DHL service point - Couriers & Delivery Services Near Me - Plantation, Florida

I ordered a product from Indonesia, they shipped it via DHL. I was invoiced a duty by DHL, which I paid. The package was never delivered. When I telephoned DHL their automated system told me the package was delivered and I signed for it. This is a lie. The DHL automated system would not transfer me to a human. DHL stinks as a delivery service. I will never use DHL to ship anything. I will never order a product where DHL is the delivery service. if I could give them negative stars I would. No service No quality No value read more

Great Services, great pricing and MOST important of all, GOOD PEOPLE that gives and car about the clients! Thank you very much for all those employees that I haved met before and helped me with my shipping read more

Not to be confused with DSL which is Barbie and I. Nice delivery service (that's what she said) which is a little better in a lot of ways than some of the more popular delivery services such as UPS, or Yourdad. They have bright yellow trucks which I love, and on the couple of occasions when we've had things shipped or delivered with them, they have been nothing but exemplary. read more

DHL - Doctors Hump Lawyers - Couriers & Delivery Services Near Me - Plantation, Florida

After over a week of delays I stopped at the Plantation Service Center and Pierre Palenzuela quickly escalated the issue and within 2 hours our package cleared customs and we received confirmation of delivery for tomorrow. Very professional and effective!!! read more

Respectful and courteous matters in operating a business. My concerns are always heard, and the goal is to always ensure that I am a customer and am aware of the policies in place tonaboid worst case scenario. Not to mention I have used this location multiple times and would rate everything involved from point of arrival to package in receipt of the receiver 9.7 out of 10. Greta great experience from the staff and the company too. But this location rocks and they don't waste time either sweet and swift!! read more

DHL has to be the most disorganized company in the world! I shipped 5 packages from my home in the USA to my home in Medellin Colombia. 4 of the 5 packages have been delivered. The 5th package had import fees due and was selected for physical inspection. I paid the import fees on 14 September. The package cleared inspection on 14 September. The status changed to "On hold awaiting for payment of shipment related fees" on 19 September. I contacted the Colombia office and sent them the payment and sent them the payment confirmation that DHL sent when I paid the fees using the link that they sent me via email on 14 September. Colombia Customer Service sent me a document indicating a zero balance due and instructed me to forward that to another email address within DHL. I did that 28 hours ago. The status still shows "Shipment on Hold". I tried to contact Colombian Customer Service, but the number only gives me a busy signal. I email Colombian Customer service, no response, I emailed the other address where I sent the official Resolution form. No response. I wrote in WhatsApp and the response was to call Colombian Customer Service. This company's systems do not communicate with each other. The office technology does not work and the customer service is non-existent. I just want the package that I shipped since I have documented proof that the fees have been paid. read more

DHL - Couriers & Delivery Services Near Me - Plantation, Florida

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Paid $150 for small package and they promised to deliver my package to the destination in a couple days! My family were waiting for 3 months, because at the point of departure (DHL) employees didn't write a full description of goods ( Customs declaration), indicating only some of the items and said that it's not a problem, while I asked for it! When the package arrived to Turkey , Turkish Customs requested DHL to provide them a complete list of what is in the package! I got noticed about it just next 4 days! When package arrived to the country of destination, DHL employees said to my family, we can give your package if you pay extra $100 for our service!!!! At this point I didn't understand situation - I paid $150 at the point of departure and nobody let us know that we need to pay extra $100 at the destination! Usually I use USPS and pay for small packages under $100, of course I wait more than 3 days (DHL)- approximately 1 months (USPS), but I never paid extra at the destination! Total: $250 for small package and 3 months waiting!!! This is the real time when you can expect you package! :) :( DHL Maximum promises, minimum guaranty for $$$ that your package arrive to the destination on time :( read more

I would like to warn anyone using DHL service, the carrier can check a box on the waybill that states YOU HAVE ELECTRONICALLY SIGNED for a package. This can occur even if you have not seen the carrier. In Nov. I received an email the package I was waiting for had been delivered. I went to the door nothing was there, I call the carrier to have the truck circle back and pick up the package, as it was not delivered to my door. Carrier refused said I would have to wait and call on Friday. from then until now, I have not been able to receive a copy of the electronic signature as POD.. US Bank is supporting DHL provided POD with the check box and a picture of the package. I asked for 1 simple item for the bank to get something with my signature. What they sent me as proof was the same thing I sent them in my request. The agent making the decision sounded like a kid, who responded we are not signature experts. NO one was asking for an expert just a signature.. DHL also sent a GPS proving he was in this area, the GPS shows he was not on the correct street or close about 2 blocks over. My issue I am forced to pay 400+ for something I did not receive, since when is the POD not required to show proof. Not just the carrier or someone checking a box no telling when that happened. Needless to say changing banks, have been a customer for 25+years over 69. I have been left speechless by this situation. The seller should have required more proof from DHL Integrity, honesty. Do not use !!! *************************************** Legal definition of POD Proof of delivery means a copy of a signature, or other evidence from the recipient in confirmation of receipt, obtained on delivery of a postal packet; Proof of delivery (POD) is a method to establish the fact that a recipient received contents sent by a sender. ... In the United States, DHL, UPS and FedEx as well as the US postal service (USPS) provide proof of delivery. was going to attach a copy but it has been removed ? https://www.dhl.com/en/express/tracking.html?AWB=7347104240&brand=DHL read more

DHL - the second picture, with the box checked is what they consider POD. Carrier checked that - Couriers & Delivery Services Near Me - Plantation, Florida

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So I figured out what is going on with DHL, if you ship international with them, God Help you if you do, you're in for a big surprise. DHL is running a mafia scheme of huge magnitude to shake down the recipients of your packages with lies of ridiculous import taxes and duty, which is lining their own pockets. https://ca.topclassactions.com/lawsuit-settlements/fees/966625-dhl-courier-company-overcharges-false-processing-fees-class-action-lawsuit/ https://www.cbc.ca/news/business/dhl-class-action-hidden-fees-1.5987195 What is described in this Class Action Lawsuit is exactly what happened to me. As of July 07, 2021, DHL is Accused Of Secretly Adding Package Delivery Fee DHL has been accused of secretly tacking on an extra $17 to the charges billed to Garden State recipients and falsely claiming the entire amount represents import duties, according to a proposed class action the courier has pulled into federal court. "Courier company DHL disguises processing fees as import taxes, overcharging customers in an "unlawful scheme," a new class-action lawsuit alleges. A nationwide class action filed in B.C. Supreme Court last week by lead Plaintiff Gayle Vallance alleges that DHL has been making "false, misleading and deceptive" claims about fees and profiting off its misrepresentations, reports CBC. Vallance said that she paid DHL $98 to ship two books on fabric weaving from the United Kingdom, and when they arrived in Canada she was told she had to pay $33.16 in "duties and taxes" before they were delivered. However, after numerous inquiries to the company, Vallance, a retired school teacher, found that $17 went to DHL as a processing fee. The class action claims that DHL misrepresents its own processing fees as government import and tax fees by sending email to customers with the subject line "IMPORT DUTY/TAX PAYMENT," that advise customers to pay the so-called tax or risk losing their parcel, reports CBC." I sent a package overseas, and DHL refused to deliver the package until the recipient "paid" them these ridiculous fees they claim are custom and duty fees they claim the government demands which do not exist, they are just lining their own pockets. This explains why I cannot reach a manager, this explains why no manager will call back. This explains why when I told them that I previously sent the exact same items through USPS International Priority Mail, there was no custom or duty fee's, so how come when I send it through DHL, all of a sudden all these unverifiable custom and duty fee's pop-up? The fees they are demanding are 77% of the package's value. I've had DHL representatives hang up the phone when I bring this up, no manager will call me back, there is no way of reaching anyone unless you do a trace, and when you do a trace they will just send you a generic response with their "findings". For international shipments use UPS or USPS Priority Mail, avoid DHL like the plague. File a complaint of fraud with the "Federal Trade Commission Report Fraud". https://reportfraud.ftc.gov/#/ Don't forget to check this website: http://dhl-sucks.net/ read more

This is one of the worst companies i've ever dealt with, I paid Pack and Ship Express in El Paso to ship a package Via DHL over 120 days ago now... as i'm writing this review the package still remains undelivered and DHL dont even bother to respond. DHL's support people will lie to you. DHL does all it can to shield it self from helping the people it takes money from for shipping. So I had to file a small claims lawsuit in Texas against DHL for failing to deliver after paying $520.36 for world wide express shipping. read more

DHL - Email form customs proving to me DHL lied and its DHL fault my package still remains undelivered. - Couriers & Delivery Services Near Me - Plantation, Florida

DHL lost my package again. The 3rd time since June,2020 The customer service absolutely sucks. They are never responsible for anything and just keep parroting useless lines. All 3 lost packages they claim delivered never arrived here. I have video footages to prove no one from DHL ever came to deliver the packages. I had to file stolen goods to recoup the fund for all 3 cases. DHL sucks and sucks and sucks some more. read more

I had a package that was tracked and said it was delivered and signed for by me. It was not delivered and I never signed for it. When I asked for a copy of my signature they were not willing or able to provide it. The item cost several hundred dollars and required a signature. All I get is they are investigating. Just transferring me around. Driver is a liar and I am out $500 and my daughters Xmas present. Sad way to run a business. Driver should be terminated. read more

I had 2 orders today and I called this morning and I talk to customer about them dropping my package at my front door I told them to drop my package there with out no Signature and they did not follow directions I do a lot of with dhl but I am upset about this the driver didn't leave my stuff I will not be shipping my stuff with you guys anymore this is happening to much and they didnt want to fix my situation so I will else where read more

Absolutely horrendous. Managed to botch a pickup, provide the wrong booking number, and when we called, they were clueless and "apologized." We were stuck using them because the return shipper insisted, but never, ever again. What an awful company, with awful people. FedEx is undoubtedly the way to go. read more

DHL is a portal to Hades, a place where parcels, common sense and delivery service dies. I ordered merchandise from Europe, waived the mandatory signature requirement on the parcel and was told it would arrive Oct 15th. It didn't. It got stuck 45 minutes away and they want me to pick it up! I never agreed to that, the vendor never arranged for that...DHL did this all on their own. I'm not making a 90 minute round trip drive just because DHL can't manage to put the box on a truck. Oh...one of their customer service people promised delivery to me by Oct 20thand I even received an Updated Delivery email confirmation from them. Did it arrive? Oh no. It remains untouched in Santa Ana, CA and today I was told THEY COULD NOT DELIVER IT, I MUST PICK IT UP.Well guess what? I'm not doing that, I already paid for delivery. I'm filing a chargeback request for the merch, getting my money back and giving up on the order...I have more important things to do than appease a delivery courier that cannot deliver! Common sense is not common enough and DHL has apparently set the customer care bar so low you need a shovel to see it. Truly pathetic, they store freight rather than deliver it. read more

A client of mine switched from Fed Ex to DHL service to save money. Ugh. And the old saying goes: you get what you pay for. DHL consistently loses packages, delivers them several days late... and for some reason my city of over a half-million people is considered too small, too rural for 10:30 AM deliveries. So deliveries to my address-- already at least a day late-- always arrive right as I'm about to quit work for the day. Their web site gets a big fat "F" as far as usability is concerned. Shipping a package online is a confusing process. Drop menus are non-specific, and selectable options aren't altogether obvious. Fed Ex's web site can tell me WHEN my package will arrive. DHL... not so much. For example: if you're sending a package on Friday and you want it there on Saturday DO NOT select "Tomorrow". That would be Monday. Go to the bottom of the drop menu and select "Saturday Delivery". And then wait until three screens later for it to tell you that Saturday Delivery is not possible. Bash head into keyboard and start the process over again. (It's all for nothing really anyway. Your package will arrive on neither Saturday or Monday. Think Wednesday.) I hope that my client gets wise to the fact that they may be saving a couple bucks, but productivity is now WAY down and deadlines are being missed. You really can't do much worse than DHL. read more

I wish I could give no stars to DHL-- they royally pissed me off last Friday. i'll try to keep it brief- My mom's computer died so I ordered her a new one from Dell. Of course I had it shipped to my mom's house. They attempted to deliver it on Friday and no one was home. They left one of those "sorry we missed you" stickers saying it was the FINAL delivery attempt. Mind you, it was the ONLY delivery attempt. So, my mom called DHL and they told her to just go pick it up at their warehouse that they'd be open until 8pm. So Friday after work, I skip happy hour and go pick up my mom and we head out to the DHL warehouse by the airport. My mom was watching my niece and nephew so we had a 2 and 4 year old along for the ride. After waiting in line for nearly 40 minutes (my niece and nephew thought it would be hilarious to make fart noises), I proceed to give the lady the attempted delivery notice and my ID. She says that my ID needs to match the shipping address. Since i don't live with my mom anymore, my ID obviously doesn't match the address. But my mom was there, so I have her show them her ID with the address where the package was supposed to go to. They wouldn't accept it. Come on, when they get to your house, they don't ask for ID before handing the person at the door the package. She says that Dell needs to submit a form and that it would take 48 hours for them to do it. So I get on the phone with Dell and they tell me they could send the form over immediately but DHL wouldn't process it for 48 hours. This was the most ridiculous thing I have ever seen. So much time spent, gas, the irritation of not being able to take the computer home. To add insult to injury- while I was there, another woman who had gone to pick up her computer learned that they had already delivered it. Her address was SW something and they had delivered it to NW something.. I had one bad experience with them previously but this one definitely took the cake. Because of the long Labor Day weekend, my mom had to wait till Tuesday and stay home all day from work because they couldn't tell her when they would deliver the package. DHL - YOU SUCK! read more

Lackluster service. In a time of using covid as an excuse for bad service they excel in having a lousy web site and opaque process. Also they plague you with useless, confusing and overly technical texts. Avoid. read more

I can't believe I'm the first person to write a review for DHL. I just got a package delivered today in Lake Forest, CA, and although the shipment was alright (although the box was pretty badly damaged-- I've heard they have a reputation for that), I was excited to receive my package. When I heard the delivery truck come, I went to the door to pick it up, but I typically like to wait until the drivers leave, because I think it's awkward to pick up the package when they're still there. Anyways, I waited and waited, and the guy didn't leave. I looked outside and he had actually grabbed my hose and started rinsing off his truck. I ran outside to ask him what he was doing, and he explained to me that since he had just delivered a package, he thought he could clean the dirt off his truck too. Well, I paid shipping for my package but I'm not going to pay to be a truck fleet wash service as well so I asked him to put down my hose and leave. Grabbed his truck number and called corporate. They said they'd let his supervisor know, but who knows if it will trickle down. I would definitely never ship with DHL again knowingly. Even this time, I had bought something online, so it wasn't my choice. This kind of behavior on the behalf of their drivers is exactly why DHL will never compete with FedEx or even UPS. ...It was kinda funny though. read more

I was expecting an International Envelope for three weeks, they asked for prepayment of shipping charges, then they asked for a security charge of $356. Now the envelope is in New York and they want another $350. security charge. They agreed to wait for payment until Oct. 26 the They gave the sender until the 26th of Oct. to be paid I paid on the Oct. 24. I was supposed to have it today. Well they added more charges and refuse to deliver it until they are paid $350. because they had to hold it for a week. What kind of shipping company is this? They are not reputable, they are thieves! I am going to repot them to the ICC, FTC, FBI, Dept. of Homeland Security and Interpol (The International Police) This envelope is extremely important, if I do not receive it tomorrow Oct. 26 they will have ruined my life, my reputation and the commitments that I have made. I am 74 years old and disabled. I do not drive. This has been going on for 6 weeks and I told the sender to use Fed X or UPS and they said it wasn't available where they are. read more

DHL sucks. On July 9th, our first time using DHL, we requested an urgent package pick up for overnight to NYC. The driver brought in the form, we filled it out, handed it back to him and off went the package. A few days later we recieved a call from the Magazine saying the products did not arrive. We called and they could not find the package. The tracking number had not been registered. Then several days later I recieved a call from Ohio saying they had found the pacakge but the label had fallen off. I provided additonal info and they said they would overnight it to the magazine for the photo shoot. Now 10 days later the package still has not arrived. They are the worst.......incompetent....uncaring organization. They suck..... read more

Horrible runaround. I had a delivery that DHL told me would be here Nov 27. On Nov 27, at 2pm, I got a text saying it is coming today. At 8:49pm, I got an email saying that at my request (I made no such request) the package will be delivered monday Nov 30. At 2:17 on Nov 30, the status was changed to 'shipment on hold'. I called. The customer rep told me that I hadn't filled out the signature form until the 27. I have an email confirming I did it on the 24th. He also said that even though it is on hold, it will be delivered today, Nov 30. I told him I wanted to talk to a supervisor. One called me back in about an hour. She said that he was wrong, it will not be here until Dec 1. I told her that he told me 1 hour ago that it was coming today. No answer. I will never use this company again. Do it at your own risk. read more

This has been a customer service nightmare. My package was delivered to the wrong address and I have been on the phone with DHL customer service since 8am, it is now 4:15pm. I had to personally hunt down the delivery location and phone number only to find out that the driver did not remember where he dropped off the package, but he knew the address was incorrect. What company allows this level of incompetence out of a international brand? This package is supposed to be on a plane with me within 24 hours and the negligence is at an all time high. Where is the sense of urgency after a major mistake? There's also no empathy whatsoever from customer service. I have NEVER experienced such terrible behavior from a delivery company. I will be contacting corporate. This is beyond unacceptable. This is a HORRIBLE company with terrible work ethic and practices. I will also be notifying the brand I purchased my items from to no longer do business with this carrier. AMAZON, UPS AND FEDEX WOULD NEVER TREAT THEIR CUSTOMER'S WITH SUCH CARELESSNESS. read more

Is DHL the worst possible choice for delivery? Yes. I'd give zero stars if it was an option. Package was supposed to be here Thursday. Said expected delivery Thursday all day until midnight when it changed to say expected delivery by end of day Friday. Then on Friday it said "on hold" all day, but expected delivery by end of day? DHL doesn't deliver on the weekends, so had to wait until Monday. Monday at 730 AM changed to "with courier" and expected delivery on Monday. It's past 8pm and I'm wondering when it will be here. I just googled and they stop delivering at 6pm?! Still says with courier and expected delivery today lol. DHL is THE WORST. Where is my package? It took less time to get here from the UK than it does to get from the local facility to my house! read more

dhl is the worsttttttttttttttttttttttt pls do not do bussiness with this company. my package was supposed to be in miami 10/06/2022 ive been calling like crazy and everytime i heard different things the wait is crazy never ever again dhl where is my package i paid almost 170 dollars for this really i want my money back read more

HORRIBLE!!!!!!!! I ordered a package back in early August and they gave me a tracking number. It got sent to a DHL holding center or whatever in NC and HAS NOT MOVED IN 17 DAYS. When contacted and asked why they are holding my order hostage, I keep being told "Please be patient, everything is taking more time because of covid"... wtf... stop using covid as your piss poor excuse. This company SUCKS and I hope they go under soon. read more

DHL lost my package and doesn't even have the decency to contact me to let me know that they in fact lost my package. When I called them, I only got an automated message, so when I opted to leave a call back number and message, they didn't call me back. When I tried to find an email address for them online, couldn't find one. Looks like dhl is in the habit of losing packages and they don't even care. Unfortunately, the company that I purchased the item from shipped it via DHL. But what really surprised me is when I called this company, they sent a replacement, and once again shipped it via dhl, eventhough they use another shipping company. I had to give dhl at least one star in order to be able to post this review, but in reality, they DON'T deserve ANY stars. read more

I will NEVER use DHL again. In the past, deliveries of vintage instruments from Germany took well over a month to come in. Pricing was good, and there generally is not a huge rush. This last time, two months into waiting (we were told the pandemic would increase lead times) the seller and I noticed through tracking that the packages had not moved since 4 days after being dropped off. Customer service representatives tell us what we can find out through online tracking. Customer support for further inquiry is perfectly horrible, with one having to resort to writing letters - yes, actual mailed letters, and awaiting snails' pace, vague responses. As the buyer, I have absolutely no recourse with them, so it's up to me to haunt the seller/shipper for any kind of update as to where on the planet my shipment might be. We have now been told that the two packages have been "lost". The seller (and friend of mine) explains that their responses seem to be created to just wash their hands of it, as though they really do not care to find the packages, as it's easier to issue a refund. If there was a ZERO STAR rating, DHL would get it, as this has been a complete failure to ship rare, vintage equipment that has been cherished for well over fifty years. read more

Dhl is straight garbage, when I place an order, first thing I tell them don't ship dhl

DHL was used to deliver an overseas package which stated "costume jewelry" on the label. Apparently that was a big, flashing sign for one of their workers to steal the package. And they had the audacity to sign my name to indicate that the package was "delivered". Since I live in an apartment building with security cameras and doormen who scan delivered packages (this package was never scanned), this is an obviously false narrative. I spoke with several of their customer representatives, and none were helpful. Only the last one I spoke with told me to contact the shipper, which by that time I had already done (and which was probably noted in my file). Moreover, they wrote in my file that they had left me voice mails to discuss the situation--which they had not. In fact at one point they had closed my file "because they couldn't get in contact with me." I'm assuming I'll get a refund from the shipper eventually. If not, I'll have to sue DHL and report them to the proper transportation regulators. read more

Riddled by Cancer (incredibly poor management) this Deutsche Post World Net (DPWN) step-child will never become profitable. Shame on DPWN for letting this happen to what could be the cornerstone to their flagship. DHL USA is the only branch of DHL that continues to lose $$$. Upper & lower management has driven the company into the ground, while allowing the operations side of the company to starve. Because DHL USA has become a "Cultural Trainwreck", eventually DPWN will have to outsource as many positions as possilbe to minimize financial loss on the corporate end of things.. Becuase the US Market is so heavily integrated into worldtrade, DPWN cannot abandon the company altogether. There comes a time when a company is so mismanaged, it begins to "cut muscle in favor of weight loss". This may be acceptable when it comes to a teenage prom queen, but when the worlds 7th largest company (DPWN) expects to compete with 2 giants in a global market (UPS/FEDEX), muscle is the last thing that should be cut. DHL recently announced that UPS will provide the "Uplift" for the DHL network. Not only wll this allow UPS a strategic advantage on potential sales leads, but it will help tensure that DHL remains the red-headed stepchild in the Logistics industry. DHL will literally be "at the ass end" of every UPS Flight that leaves the ground. Using UPS for "uplift" is not only a logistic nightmare waiting to happen, but it also solidifies the fact that the Monkeys in the Boardroom are poorly trained: "Short term loss is acceptable when moving towards long term gain, however, when short term gain (Job cuts, cooking the books...etc) continues to deliver long term loss, something is incredibly wrong with the management". Didn't DHL USA learn a lesson when they bought out Airborne Express (ABX)back in 1998??? The 2 opperation systems are still not fully integrated. With this track record, What makes DHL management think they can integrate any better into the UPS network? Didn't DHL just sink Millions upon Millions of Dollars building their N. American hub in Wilmington, Ohio? Now they want to opperate with someone else providing the airlift? Overall assessment: This cancer ridden company will continue to not only lose millions of $$$ in opperations costs, but they will never be able to compete in a competetive market. DPWN will have to sell off the Entire Global DHL Network simply because they cannot get the US in order. Look for FedEx to buy the company, but only for their assests. More planes = More Product. In the Logistics industry, moving product is everything :) read more

"We are the international shipping specialists so you don't have to be. " That's what you purport in emails to be, but sadly you are anything but. 3 days waiting around for delivery that never came. Endless calls to inept and inefficient representatives who lie and provide mistruths. Supervisor who claims no one is above him and he is the final step with customer service. (The word service is a misnomer as it would imply actual service) too difficult for drivers to put in provided gate codes so actual delivery could take place even despite many calls to the call center. Get it together DHL all you do is delivery so you might want to try actually delivering. read more

If I could give a 0 star, I would. DHL "tried to deliver" my package today, but left a sticky note on the front door of my condo building instead. Apparently they didn't have an access code to get into the building - but there is a directory and call box at the front door! This is not a new invention; most condo buildings have call boxes. In addition, they had my telephone number as part of the delivery information! Now delivery will be in 3 days, which is way too late. Is this service? I don't think so. read more

My prescriptions through Express Scripts used DHL purely to save money. DHL was to deliver by 8/25/18. Today is 8/31 no delivery. DHL customer Service is useless and cannot tell why it took so long to send it to the Post Office or why they did not deliver as promised on 8/25. DHL and Express Scripts is hurting people who need prompt delivery of medications to save money. Neither cares about their customers. read more

1 star is WAY too generous for this piece of crap company. I have now taken TWO days off of work to be home so I could receive my package. The first time, I get a notification saying address was wrong. They won't attempt delivery until the following Monday. I didn't trust them so I drove an HOUR to go get it on Monday. What do you know, the address was listed perfectly on the package from the sender. What's the issue, DHL!? Second delivery was scheduled for today. I get a notification saying that recipient was not home. I've been home ALL DAY and there was no knock on my door. I called DHL minutes after the notification went out asking them to turn around and deliver since I've now taken two PTO days from work. I explain to them my situation which is that it's my wedding dress and I have an alteration appointment tomorrow (Saturday). My wedding is in two weeks and I found a tailor to do a rush job on my dress. DHL does not care and won't attempt delivery till Monday. Thank you very much, I will not have a dress that fits me for my wedding. UPS, FedEx, USPS all have NO problem delivering to me multiple times a month, none. They have proven again and again that they cannot perform their job of delivering and that they don't care at all for their customers (even in urgent situations). I couldn't even get on the phone with the manager. Thank you for ruining my day (again) and my wedding because your employees could not do their only task and then your management would not ask him to turn around when he was down the street.. Both experiences with your "company" has left me in tears and no packages. BRAVO!! read more

I can echo the sentiment expressed on this web page: DHL delivers damaged goods and with delay. Repeatedly. Worse, contrary to FedEx who stand up for their mistakes, DHL refuses to pay, even if the evidence is clear. read more

How is this company even still in business... sent something out for repair via USPS from the east coast to the west coast.. 2 days later it's there and delivered no problems at all! It gets fixed and sent back via... ugh dhl... 2 days later and it's in a warehouse in my state, ok fine... then it sat there while tracking said "Ready for Transport to USPS" for ***6*** days... it took these idiots 6 frigging days to figure out where a post office was to hand it over so someone with a clue could get my package delivered. Unreal, I'm not sure if it's incompetence or just plain laziness, either way they are a joke. DHL named this service "SM Parcels Expedited".. I literally could have walked to the other side of my state, grabbed my package, and walked it home TWICE in the time they spent trying to get it on a van and dropped off at a post office. Apparently no one at dhl ever bothered to look up the meaning of the word "expedited". read more

if i could give zero stars i so would!!! dhl first documented tracking info of having my package from the seller on 6/17/19 and transferring it to usps in my city where the package was supposed to be delivered. i filed a complaint/investigation with usps on 6/22/19. spoke with usps and dhl 6/23, 6/25, 6/27 and maybe more times than that! dhl maintains that usps had the package when in fact, usps never received the transfer until 6/27/19!!! so my package of $49.18 value and items that are temperature sensitive has been basically sitting in a dhl warehouse where to my knowledge is not temperature controlled...businesses and customers this is a warning not to do business with dhl!! they could've cared less where my package was. in my opinion, this warranted the formal complaint i opened with the better business bureau!! read more