How DHL even stays in business in the US is beyond my comprehension. It might be thriving in Europe, but customer service in the US is terrible! I expressed shipped the order online and because the merchant decided this was the best merchant to do that job...I was unfortunately left to go on a wild goose chase. Apparently, the carrier won't leave the item at your doorsteps, even if you live in a safe, gated neighborhood and have never had an issue with stolen packages. You have to be there IN PERSON to sign it. Oh, and not to mention...they won't give you a specified time. Instead, they give you a range of like 8 AM to 5 PM. So, you're telling me I have to take a day off of work to retrieve my package? So, a simple solution to that would be to change it to my work address, right? For other carriers, I have been able to change the address to my work one. But, oh, no...not with DHL. Once you've specified the address, it's apparently written in stones, and that's the only address they'll deliver to and will only give you the package once you're there IN PERSON. Wait, what?! I know, I was just as mind-blown when I called customer service. Here's the best part...customer service is only opened till 3 PM! So, you can't even call them after work because, you know....they just assume that everyone is just lounging around all day without a day job to care for at all. Oh, and don't even bother trying to pick it up from the location, but that's a no-go for them also. WORST. EXPERIENCE. EVER! My 'expressed' packaged ended up arriving THREE WEEKS later. So...what was the point of paying the extra delivery cost?! You tell me...seems like DHL will only make you a completely frustrated, stress ball! ): read more

Never use this company, they're complete garbage. They 'tried' to deliver my package twice yet I was home both times and no one ever came to the door. They lack any semblance of customer service and refuse to assist or make up for their errors in any way. read more

I had a couple of packages shipped from London. They arrived in three days. I picked them up here on Earhart Road. It took about 15 minutes. The counterperson was very nice. My packages required signatures, so after noticing all the unfavorable reviews about deliveries requiring signatures, I went online and changed the delivery location, which was easy. read more

I had the same experience as GM! I too live in Alameda and had the most difficult time receiving my package. After tracking the package, I was convinced that DHL was not even attempting to deliver the package. After numerous calls to the DHL facility, with no luck in getting a live person, I called the company that shipped my merchandise (AT&T) and they were able to connect me with Lisa at DHL who told me that someone would contact me in 2 hours to let me know when my package would be available for pickup at the Oakland facility. Well...a day later, still no call and no package. I called AT&T again and they connected me again with DHL who apologized for the inconvenience and notified me that DHL was discontinuing their US ground deliveries and that the Oakland facility is the first to close. Well...I was finally able to pick up my package yesterday and all I have to say is I HATE DHL and although I am saddened for those who are losing their jobs...I AM SO GLAD THEY ARE CLOSING!!!!!! read more

DHL = Dumb, Horrible, Liars! (if I could give no stars, I would) The "service" this company provides is so bad it's laughable. My first experience with DHL was in October '07 when I purchased a new DELL computer. From the DHL website, I could tell the computer arrived in their Oakland warehouse in just three days. However, it sat there for over a week. DHL customer service flat-out lied and told me they had attempted delivery but no one was here (I was home, waiting for DHL); then they said they couldn't find the address - it's not difficult, and aren't you a DELIVERY company? Shouldn't finding addresses be your business? Finally, I received my package after spending an entire morning calling both DHL and DELL every hour until it arrived. Unfortunately, in December, an order we placed through eToys was also shipped by DHL. Same story. Website showed item is at Oakland Warehouse on Dec. 14. On December 21, still no package. DHL lies and said they attempted delivery, but no one was here. They promised to deliver ASAP. We ask for an approximate delivery time and they say they can't give one, but will leave package if no one is here. Wait? In your last sentence, you said you COULDN'T leave a package if no one was here .... Wait! it gets better ... December 22. Still no package. DHL person says they won't be delivering today. "But yesterday, you promised" we said. Person says (I'm not joking). It was marked for Special Delivery yesterday, but not today, so we won't be delivering today. AAAAAAAAAAARRRRRRRRRGGGGGHHHHHH. So we get directions and pick up the *&@# package at the Oakland Airport ourselves, only to find the package beat up and the toy broken. Another call to eToys ... they send a replacement with expedited shipping. Website shows it arrived in DHL's warehouse on Dec. 26. It's now January 3 .... still no package. I think the only way to make a difference is to complain to the retailers that are using DHL - refuse to order from DELL or eToys or any other merchant if DHL is your only shipping choice, and make sure they know why! read more

The Worst Shipping Company Ever And They Don't Care! You can call until you are blue in the face and not one person will tell you the same thing. They just make up one story after another about where your shipment is! They could manage to get it from a tiny island off the coast of Scotland to SF in two days but then can't manage to deliver it for another 4. And then the 800 number tells you they have no contact with the distribution center! read more

I had been waiting for a package since January 9th. I contacted the company who shipped the package and they emailed me saying it was delivered. First of all, was not able to track correctly because the company sent the wrong number for tracking. In their response, they provided the correct number and sure enough, DHL indicated I had indeed received the package on January 22nd, at 12:09pm. The big problem with that, outside of never receiving the package, I was home. Now, I work on my computer on the dining room table, which faces my front door. I also have a clear glass panel on my door, so I can see anyone approaching. Now my package was supposedly delivered via USPS, but alas it was not. I would if I could like others, give them negative stars. read more

I've honestly never had a good experience with DHL. When they deliver things on time people will talk about it like it's impressive you just avoided death after being shot in a vital organ. Yeah it's that impressive. DHL's biggest problem is the disconnect. Their tracking system seems to lag hours behind the actual real-world activity, and customer service seems to be using the same system. You'll be lucky if you can track down someone who can tell you what's really happening to it. Worse yet, of all the delivery companies they really don't seem to try when it comes to ringing a doorbell or using a callbox. You'll take the day off work just to get a package, and don't be surprised if you never hear a peep from them, despite seeing an attempted delivery notice later on. Maybe one of the most aggravating bits of DHL is that you can't give them a phone number to call because it's not DHL company policy to give their delivery people mobile phones. This means if they're somehow miffed by your call box or door bell, you're totally SOL unless you're standing out on the street, ready to flag them down...which I've heard doesn't work very well. read more

If there was a way to give a minus star I would. Absolute worst courier service. I was expecting a package, which said it was delivered on Dec. 6, 2018. I received no delivery intimation at all. I checked all around my house to find no package. I made several attempts to call DHL and Each time was placed on hold for a minimum of 2 hours. On Dec. 10, 2018 I got a call telling me the driver left the package behind a security gate. I checked with my neighbors as well, and there was no DHL package behind any of our security doors. If the driver had in fact left the package behind a security gate, there is no way that it could have been lost since the gate was locked. Getting in touch with DHL has been a nightmare. Finally today (1 week after DHL noted that it had delivered the package) I receive a call from DHL saying they seemed to have misplaced the package and that the shipper should file a claim requesting reimbursement. This is the worst shipping and courier service ever, and should shut down. Please do not use their service if you can avoid doing so. read more

Very unprofessional, the driver does not even leave a tag behind. DHL gave some excuse like our drivers are very busy and they don't have time to deliver the notice or that the notice may have blown off the door. I was there the whole time and never saw the truck arrive. This package was late and was smashed up a bit. I will not use DHL, the post office is much better and that is saying a lot. read more

This store is closed due to COVID, but if you check the DHL website there is no mention. I asked some staff through an open garage door and they recommended I either go to a UPS (LOL) store 20 min away or their other store in Fremont(!). read more

The area that you go to pick up packages is very clean, the staff is very helpful and professional. I had a frustrating thing happen with my package because I was being impatient and kept on changing my delivery options online. The lady who helped me yesterday was very professional and I felt like she went above and beyond to help me find my package. She took a while looking for my package in the warehouse and when she came back out she told me that she looked everywhere for it, and even texted the employee who was on the route where I had my package dropped off. Her thoroughness and awesome customer service made a frustrating experience so much easier. I was able to get my package in good time and everything worked out. read more

Most terrible carrier service ever! This goes hand in hand with amazon uk which I've tried to get answers from them regarding my package and if they're using DHL to get my package here in the US. The estimated delivery date was for the 20th and guess what?! it's the 24th of christmas! I've been pretty much waiting for the last 4 days on this package and have received on notification from them nor from amazon because of the stinking "weather conditions." I ordered this package way the the beginning of the month and even my neighbors, moms, and brother's packages have gotten here from japan, china, and the philippines. What the heck is going on. If the reason is because DHL has is and just is lolligagging some delivery person is definitely going to get an ear full. Sorry DHL...if I could have prevented my order to be carried by you I completely would have. Btw, your customer service sucks too! Thanks Merry effing christmas jerks! read more

Customer service especially Jimmy! He can definitely answer all your questions and willing to help you with everything.

Haven't seen a big company worst than DHL. Not only does it fail to deliver most of the time with all sort of excuses, when I schedule a pickup, it delivers, and when I schedule a delivery, it is ready to be pickup. read more

They lie cheat and steal!!!! Don't use Them bad service and thief drivers. They told me a package was put in my backyard! Why? When I have a porch. Liars!!!!! Hate them and because the GPS shows the driver was on my street they feel that it's okay. Where is my package? Don't do business with DHL read more

NEVER NEVER NEVER (as my 3.5 year old would put it) will I EVER use this company. They are the biggest incompetents I have ever experienced. I am still in shock. Here is my story: I was expecting important documents to be delivered to me via Dhl Overnight by 10:30 Monday morning. I waited all day and no one arrived. At around 6pm, I check online again (as I had been doing all day) and it says: 4:57 delivery attempted, recipient not present. I check my front door - no evidence that they had been to my door at all. No note, no tag, nothing. Instantly I get on the phone with customer service and when I ask where my "Overnight by 10:30am" package was, the lady on the phone said, "Oh yes, we are cutting back on domestic delivery." Ummm WHAT??? Just craziness. She then says that she will make sure the local delivery "understands that this is an urgent matter" and gets my package to me immediately. Gosh, I guess shipping Overnight by 10:30 does not send a clear enough message. Sigh. Anyway, so this morning (Tuesday) at 8:30am, I get a call from the Oakland DHL branch. They said I could go pick up the documents and they are being held. I asked if they could deliver them today (it is pouring rain here and rush-hour) and the employee said the "driver was very busy and her truck was full and she may or may NOT get to it today." Needless to say, I went to get my package. I ask you this, how *HOW* is this company still in business?? read more

Horrible communication. Called for help 3 different times and drove for 30 minutes to pick up a package that wasn't at the location they sent me to. Every time I called the representative told me something different. Now I'm stuck here waiting ANOTHER day to see if I will MAYBE get my package. read more

My courier 8279382543 got lost and nobody knows where it went. The customer service puts me on hold for hours

One of the handful of places to screw us over during our move from LA to Berkeley. We ordered a comcast router for service we would internet working once we got into the new pad. We missed the driver by a few hours and called to have them hold the package. Of course they said no problem. Then we called on Thursday to let them know we would be there to get package on Saturday am. The nice lady said she would hold it. So when we got there Saturday AM, you can imagine the "shock" to learn the same lady we talked to hold the package, mind you she said it's not a problem, told us someone shipped it back to the sender. But she was "very sorry." So now we have to get the thing shipped back to us from whatever DHL spot it is. Then once we get it, it's covered in stickers that say "Hold". Like 3 of them all over the box. read more

I've now had two packages mis-delivered by DHL over the past 13 months. One is lost forever--I have no clue where they delivered it, and they didn't care enough to keep good track. I just discovered today that they did it again, this time with something far more expensive and in an area where it's much more likely to be stolen. I left them detailed instructions about where to leave the package. They ignored them. Now they're gonna drag their feet and claim to attempt a retrieval, but they don't care. Everyone in this organization is incompetent and they don't care about your stuff. This company is a sham. read more

I can't STAND them. UGH. They're open for what, 8 minutes a day for pickup? I have NEVER had a good experience with DHL. They have left notices on my door, without ever trying to call to see if I was home. I've got caller id, it shows when someone tries to call from downstairs. [Casa de Rhubarb is a fortress of solitude, and we GOTTA have security] read more

I wish I could make it zero stars. Way too long a story about how they messed up Every. Single. Aspect of a shipment to India. It was never delivered. 8 months later they contact us that it's been received in the US, but acting like it's a new shipment, threatening to return it to the shipper if we don't send foreign manufacturer information, etc. like it's a new import to the US. THEY are the shipper so I don't know who they are threatening to send it back to, but they are the absolute worst and I will never use them again. Ever. I hope I can save someone else the nightmare of using their services. $1600 spent on this shipping charge all for nothing. And we might not ever get the items back either, another close to $1K lost. read more

DO NOT USE DHL! Worst courier company to date. I called the customer service line yesterday to see where my package was and they informed me that on Monday's if the delivery man can't deliver all of his packages, he will not take them back to the office and try again another day. WTF!!!!! So I have to suffer because you have an employee shortage?!?!? Will NEVER use DHL again! read more

The worst Delivery service i have ever used, ever. I paid for their most expensive delivery package with the quickest delivery time only for my package to be bounced around by 2 - 3 different post offices leaving and arriving at the same places for about a week (Delivery was advertised as 1 - 3 Business days) It's so delayed it would have been faster to use a horse and buggy at this point. Not only is the delivery service itself abysmal but the customer service is god awful as well. I called about this on a Friday morning only to be told that i would be contacted by a specialist very soon that day and he 100% would call me then. Needless to say they did not contact me on Friday.. Then i called back about this on Monday morning only to be told again that i would be contacted by a specialist by 3:30 pm only half hour before they close here. Like what a joke, i doubt i'll ever hear from them and my package will just show up next year randomly. Never use this Delivery service if you have a choice, you will regret it.. read more

good except sup should stop taking photos employes - he can take photo the site not persons - this should be stop immedietly - sul mohamed kim all nice - stay posetive- respect emplotes. read more

WORST organization! Here is the mail I sent to their CEO and some customer service director - mike.parra_USCEO@dhl.com rod.card_CSDirector@dhl.com "Here is the complaint I filed with Better Business Bureau. "DHL made their first attempt to deliver a package on Dec 9th. The package was shipped to me from Chennai, India. Tracking/Waybill # for that package is: 6385620872. I noticed the door tag when come back from out of country trip and filed a request for re-delivery of the package ASAP using DHL's web site. They have a feature where you can request for this type of request. As per my request the package was supposed to be delivered on the Dec 18th and it was never delivered. I called DHL on Fri about this and they promised to deliver it on Mon. It did not happen. When I called on Mon to find out they said it will be delivered on Tue and that did not happen either." Here is the search on google for your companies reviews (VERY BAD) - https://www.google.com/search?q=dhl-usa+reviews&oq=dhl-usa+reviews&aqs=chrome..69i57j0l2.4047j0j4&sourceid=chrome&es_sm=0&ie=UTF-8 You are running a company that has one of the worst customer service ratings. Frankly, you should be ashamed of it. Please deliver my package. They missed it today also. Thanks!" read more

worst shipping company out there. can not deliver on time. no reasons for not delivering. sorry traffic is all i get. when is there not traffic. read more

This is a true horror story of the Bay Area. First, they say the come to deliver packages but I caught them lying and they never showed up. I needed a medical needs pair of shoes and stayed home on a Friday and they never showed up. But I did get a robo call saying they could not get in. Bullshit! I wanted to pick it up Friday afternoon or Saturday and was told they can't do it. It has been an extremely stressful situation dealing with one incompetent clod after another;one customer service rep who was never trained; one alleged supervisor who had no clue how to fix the problem! Just an assortment of incompetent and worthless people! Here's hoping FEDEX or someone else buys them, fires everyone and starts over as this could be their only chance to actually make a difference instead of just making money and existing. Horiible company and even more horrible people I encountered. read more

I wish that the Oakland UPS and FedEx hubs would take lessons from DHL on customer service.

Contrary to most reviewers here, I had a great experience with DHL international shipping. I had a very fragile package packed and shipped from Paris, France, and the shipper I dealt with opted for DHL as their carrier. Standard shipping, no special measures. Apparently, my package transited to the UK first, then off to California, in 5 days. I never expected it so fast, actually. Before it even landed at the US customs, I received an automated call from DHL giving me the tracking number and linking me to their web site where I was able to follow blow by blow the departure from London, then L.A then Oakland. (I immediately signed online for the option to get email updates from DHL directly. It worked great.) I actually called their 800 number twice to verify the address of their depot in Oakland, and to tell DHL to not deliver it to my address: I would pick up my package myself -because I am never home. The 2 times, I got very helpful and patient people on the phone. As soon as the DHL site informed me my package had arrived, I drove to their depot (near the Oakland airport ), where a lone DHL employee there was on the ball right away, and nicely helped me carry the box to my car's trunk. The package was in perfect condition. A great experience! True: you never get to call the Oakland depot directly -you always deal with a DHL general call center- but they all gave me the info I needed, and I got perfect service all around. read more

Horrible, horrible, horrible customer service. DHL is the worst delivery firm in the world and the Oakland operation is at the bottom of that barrel. Here's why. We tracked an international shipment and found that it arrived locally just fine. That's when the trouble started. The local delivery arm failed to show the day of the scheduled delivery. Not only that, but the driver filed a report saying he came to our home at 4PM but no one was home. This is factually false. My wife and I were sitting outside on the front porch at that time, no DHL driver was even on the street. Plus, he left no notice that he'd been, and just in case he showed while we were out, we had a signed note authorizing him to leave the package Next day, the dispatcher said she'd message him to make the delivery. We called again twice that day and were told he'd be there by 8PM. The appointed hour arrives and no DHL. Just couldn't be bothered to come by. These guys really suck at what they do. By contrast, UPS delivers to our home almost daily, and FedEx is here pretty frequently, too. No hassles of any kind ever. Again, DHL out of Oakland is a terrible outfit to be avoided at all costs. read more

Yet another shitty delivery from DHL. A colleague signed for the (heavy) packages and I immediately came over to ID them to figure out where they should go. The driver pulls out his hand truck and goes "They're signed for so I can just take off" and does. You can fuck off too while you're at it. Thanks for leaving a pile of boxes in the middle of my lobby :-/ read more

Another 1 star for DHL. Still batting 1.000. After calling the day before the scheduled delivery to confirm my new mattress was scheduled to arrive (so I could take the day off work), alas, it was delayed a day at the last minute. Thanks DHL! A-holes. read more

terrible, terrible, terrible!!! specifically changed my delivery date to my day off. dhl put a notice on my front door. however, i was home all day!!!! package was not brought to my door!!! my cameras outside show only notice was given at door!!! no package in hand of delivery driver. liar! liar! liar! again, dhl's tracking stated that they attempted another delivery the next business day. however, my cameras outside my house stated otherwise. liar! liar! liar! dhl made no attempt to deliver on another business day. this is a terrible, terrible, terrible company!!! this is a terrible, terrible, terrible company!!! buyer's beware!!! buyer's beware!!! buyer's beware!!! read more

I bought a computer from Dell which was supposed to be delivered on 10/21...it didn't get here until 10/25 after I called serveral times. I was told there was a staffing issue. If I hadn't called, I think my computer would still be sitting in the warehouse in Oakland. read more

DHL is the WORST courier service in the US, bar none. I wish I could leave zero stars. Totally incompetent business. The local phone number doesn't work, the 888 number for their national customer service was closed well before it was supposed to be and the driver wrote the waybill number incorrectly so there is no possible way to schedule my redelivery. read more

This company is the worst to deal with .be sure to never ship with them if you have other options . They will have you waiting all day for them to not even show up ( the driver said that I wasn't home and when I called because I was very disturbed by this they told me The driver ran out of time to deliver.) but lied about me not being home . So they scheduled for a redelivery for Monday and they never showed up again (I waited from 9am to 9pm ) and called twice and they kept assuring me that it would be delivered. So so so unprofessional!!!!! I am totally done dealing with this company NEVER NEVER AGAIN . read more

Worst courier, my shipment delivery was delayed for 2 days and because of u i just found out that i moved out to my apartment. Seriously, what the fuck. Im still living in the same apartment. read more

if yelp has an option of -ve 5 start DHL deserves that.. Most stupid courier company i have experienced. I was expecting a laptop shipment ( 3-5 business day dilivery). The tracking on their website says that the package reached Fremont on 2nd day.. but don't know why they did dilivery on 3rd. They Try delivery on 4th day and status gets updated on website that "Not able to deliver since no one at home" . This was not possible as i was home whole day and also i check that there was no door tag. Now i call up and ask them to rediliver. The jokers repeat the same story next day. I am suspecting these guys are trying to manipulate tracking data so that they don't have to return the shipping money due to false delayed shipment. Absolutely unreliable company..Please try to avoid if you can. Go with USPS .. its cheap and much more reliable.. read more