I've always had a positive experience with the doctors, nurses, and medical assistants, they're…read moreprofessional, caring, and attentive. However, the front desk staff could greatly improve their customer service. Kindness goes a long way, especially in a healthcare setting.

Best doctor ever. The nurse practitioner is also amazing. This is the place you want to take your…read morekids; they care about your child's health. I have been visiting her for more than 10 years, for my kids' health issues, and I can say that she is the best!! la mejor doctora, tambien las enfermera de practica es excellente, tengo mas de una decada visitandola para los problemas de salud de mis hijos y por eso me atrevo a recomendarla al 100%

Trivedi was my pediatrician for years and I never really liked him because he WOULDN'T listen to…read moreme. When I was 17 I was having excruciating gallbladder attacks (we didn't know that's what it was though) and he kept telling me I had acid reflux and gave me Nexium. I tried telling him the pain was unbearable and he just insisted I had acid reflux. After a quick trip to the ER and one ultrasound later - turns out I had gallstones. LISTEN TO YOUR PATIENTS! And I never liked his staff either! The lady at the front desk way always so rude and his nurses were so rude every single time I came in.

Dr Trivedi is great. We can always get a same day appointment if our child is sick. We've Ben able…read moreto reach him after hours in an emergency. He is always kind, patient and great with our children. He explains everything thoroughly to us and helps us understand what's wrong with our child.

I've been to Dr. Fan for many years and am so thankful for the care he has given to me. He's very…read moreknowledgeable, and very caring. DeeDee is back at the front desk and she's a doll. I've always been able to get in at a reasonable time frame, and he's prompt with keeping the schedule. They must book people reasonably though, because I've never felt rushed. He's straight-forward and realistic - not mincing words about the illness, but optimistic at the same time. I highly recommend him as a doctor.

I researched doctors in Dallas for the Rheumatology specialty and wanted to see Dr. Fan. Now (fall…read moreof 2016) his office is busy due to merging practice with another doctor, but the real problem is that you cannot get past the flustered lady who is in charge of making the appts, and if you get on her bad side that is the end of your chances. Office manager Cece talked down to me and did not treat me like a human being and I have never felt so degraded trying to get a doctor appointment. If you try to see this Doctor I hope you will have better luck. Their doctor should know how the front office is acting.

Dr. Katie Mastrogiovanni is the best doctor, ever! She came highly recommended from 2 different…read morefriends. Dr. Katie is very friendly and caring, but when anything is wrong, she takes it very seriously and does her best to figure out what is wrong and keeps working on it until you're all better. I've recently moved to California, but I even went home to see Dr Katie when it was time for my annual check-up.

Dr. Mastrogiovanni is a friend of my parents but she has also been my doctor for about 5 years. She…read moreis a very kind and genuine person. She always makes you feel extremely comfortable and well taken care of. Dr. Katie always does her job thoroughly and makes sure that if you have a problem or health situation, she takes care of it before you leave her office. Not only is she an amazing doctor but she has a great office staff that is always there to help and more than willing to sit on the phone with you to make sure all your questions, comments, needs, and requests get taken care of. I don't honestly think you could find a better person to take care of your health. She is a mom as well, so she understands the needs of small children and families. I highly recommend Dr. Katie to anyone looking for a family care doctor in the plano area!

Dr. Z is the best doctor. We have been going to him for over 10 years. He really cares about all…read morehis patients. Sometimes the wait to see him is a bit long but that is because he really listens to his patients and tries to help them feel better. His office staff use to not be the best but he has replaced them all and has redone his entire office. The new staff is great and very helpful too.

I was referred to Dr. Zegarelli by a friend who is a patient. It was fairly easy to get a new…read morepatient appointment without an extended wait. I really like Dr. Z but have had multiple problems with the clinic. At my first visit, he told me he wanted me to have an at home sleep study due to multiple medical conditions and symptoms pointing to sleep apnea. He said the nurse would arrange it and someone would call me to set it up. I had a follow up two months later during which I told him no one had called about the sleep study. He pulled out a big red pen and made the note in huge letters then circled it and used a sharpie to draw an arrow pointing to it. My next follow up was scheduled for 4 months with labs prior to check levels of newly prescribed medicines. I fasted and went in for the labs. There were no orders. I called and had to leave a msg for nurse who never called back. Multiple calls with no call back, talked to front desk who put me on hold while she took care of it. She gave me the name of the doctor referred for sleep study and said nurse was sending lab orders right then and would call me as soon as it went through. I've since fasted two more times only to get there and find no orders. The sleep study doctor turned out to not only be out of my insurance network, but is a pediatrician who would definitely not see a 52 year old patient. I've called for 3 straight hours only to keep getting the voicemail during regular office hours. I feel like the nursing staff is incompetent and that is not acceptable, no matter how good the doctor is. I need those labs NOW as they should have been done two months ago so I will be finding a new doctor with a better staff.

I visited Dr. Zeballos' office. My main goal was to get a pain patch to control my pain from a…read moreterrible accident. First they said if would take up to 72 hours for preauthorization. Then I called 4 days later to be told it was "in process". Getting frustrated as my pain was dramatically increasing, I decided to call BCBS and found out that Dr. Z's staff did not give BCBS what they had requested, but rather gave them partial information. Three weeks have gone by and I still don't have the patch!

I've known Dr Z for 9 yrs. He's night & day compared to other pain Drs. He treats me, not just my…read morecondition. He also communicates with my other physicians & truly has my best interest at heart. He makes sure I'm mediated enough to control the pain but not too much. Thanks to him, I'm able to be a mom, a wife & I have as normal of a life as possible. I'm eternally grateful. These days, there are alot of rules/laws regarding pain meds, so be patient. He's protecting you & himself.

Only reason I tolerate this Doctor office is because the precious receptionist and nurses. They are…read moreso heartwarming and nice. But other than that it's a waste of time. The total wait can add up to 3 hours long. The waiting room is beyond boring, it's like I'm waiting in line for death. I highly recommend a different office.

I was referred to Dr. Vine by my PCP. I'll start with making the appointment: it was very easy to…read morereach the office on the phone, the staff was courteous and helpful, I received the paperwork promptly via email, and they followed up with reminders and to let me know what my out if pocket would be. At my appointment, the staff were helpful and the nurse who checked my vitals was great and super friendly. Now to the best part, Dr. Vine was AWESOME!!! He walked in a greeted my husband and me and made some small talk about our last name. He had reviewed by 54 page file the night before and verified information with me. He was extremely thorough and actually explained things so I understood and didn't just throw out crazy medical terms that meant nothing to me. When asking me about symptoms, he even got specific which helped me see things differently because it as hard for me to see something as a symptom when I'm just used to it so to me it's normal.....yea, some things that I thought we're just normal really aren't. I have only POSITIVE things to say about Dr. Vine. I would recommend him to anyone who needs to see a rheumatologist. A++

Dr. Salamon cared for both our daughter and son. We now have grandchildren, and if we hadn't moved…read moreout of Texas, Dr. Salamon would certainly have been their pediatrician as well.

Absolutely the worst experience I've ever had with a doctor. Not only was he rude, didn't listen…read moreand inconsiderate, but his staff was just as horrible! He's old, slow and stuck in the past. Eva, which I'm sure is his wife, is a raging lunatic and has yelled at both my husband and me over the phone. We've also heard her yelling and tearing down her staff. Absolutely horrid people. Stay away from their office!