I have used this company to repair water damage in my home caused by my air conditioner leaking…read more They were professional always on time and the quality of their work was outstanding . They made sure I was happy with everything and worked seamlessly with my insurance company.

I have used this company for two of my home projects, one kitchen remodel and the other water…read moredamage restoration. Very professional and their skill set is second to none in my opinion. I will definitely call on James and Josh for any future remodel/restoration projects we have as well as refer them to family and friends.

Service Master of Chico Ca went above and beyond when the neglectful neighbors tree crushed my…read morehouse they were all helpful and nice Five Stars Thank you everyone

Doug, Sia, and Bre are living angels. They treated me with kindness, made me feel comfortable,…read moreworked through my anxieties and made the entire process positive. No matter what I thought I was expecting they exceeded it a thousand fold. The entire team got down to business and efficiently helped me change my life with something as 'simple' as helping me clean (it was not simple though they made it look easy). This will be a company I will always recommend and speak nothing but praises of. They not only get the job done but do it with a grace that makes you know calling them was the right decision. Shout-out to David as well, for his compassion, grace and kindness while helping me coordinate everything. Every individual I connected with exemplified high-quality work ethic and true compassion for others. If I ever need the services they offer they will be the only ones I call.

We first started our journey with this company after the Camp Fire. After they lost our contract…read morebecause of turn over, they finally began working with our insurance company. They repeatedly had communication issues with us and the insurance company and TWO YEARS LATER had only installed a temp pole, dug a hole trying to find our well, and rebuilt a water tank and pressure tank with a USED booster pump. They charged our insurance 2,145.00 for that used pump (it was OUR OLD PUMP they NEVER replaced it) and told us that the reason why the pvc pipe kept breaking was because of PG&E power fluctuations. We had to pay out of pocket for another company to come fix their error after multiple problems with it. They tried to charge us for repairing this problem and even threatened to put a lien on our property for not paying them to repair their error. FINALLY, we parted ways with a threat to the CSLB in 2020 and found a new contractor, just in time for the Covid material cost increases. We should have filed our complaint with the CSLB and taken them to court. I suggest you have your contract looked at by a contract attorney if you decide to go with this company. You may have to hire a secretary to deal with them and try to get them to respond to you because it was a nearly full-time job for me. We have tried to make the owner/manager aware of the issues we experienced but we don't know if he doesn't care of if the local office is preventing our concerns from reaching him. We have all communications and documents regarding this issue. If you want to know more, reach out to me directly.

I had a small water leak from all the rain we had this winter and needed to remove some drywall…read morethat got wet. The team at Cronic helped get everything in order quickly and was very helpful through the process. Matt did the repair work over a few days and had my bathroom looking better than ever. I recommend checking them out.

We had water damage to our home from backed up water lines. Shortly after contacting my insurance…read morecompany, (they suggested using CRBR) we had a team of workers at our home to begin the mitigation process. They were there until after midnight, cleaning up the water, removing flooring and carpet, and damaged drywall. We are now in the middle of the re-build process, and so far have been impressed with every CRBR employee who has been in our home. Everyone of them has been professional, courteous and kind. This is not an easy process, but it could have been much worse. We give our whole-hearted recommendation to this company!

From the owner: CRBR is a full-service company specializing in carpet, rug upholstery, and tile cleaning as well as…read moreWind, Water, Mold, Fire & Smoke Damage restoration and re-construction. Serving Butte County for over 50 years, Cleanrite-Buildrite has worked hard to build its reputation as the local source for fire and water restoration and carpet cleaning services. When a disaster hits - whether it's a natural disaster, fire, or even a dishwasher overflow - if you want a company you can count on to get the job done right, CRBR is the company for you. Cleanrite-Buildrite' s main priority is to help keep you calm during the storm and with our 24/7 emergency services we are available for immediate response. Cleanrite-Buildrite works with your insurance company and you so the process flows easily and efficiently. Through our professional expertise and communication, you can sit back, try to relax and let us restore your home and your peace of mind.

And there it is! People.. he just showed his cards. This was ALWAYS about a court ordered monthly…read morepayment. They provided no service to us. We fixed their mistake AND the leak ourselves. They scammed us. If you have any questions about them and their professionalism and whether you should choose them or not, just read the reply from their management. Not "we are so sorry that you've had a bad experience"! How can we make this right. They are awful. DO NOT USE THEM or this will be you. If you or anyone you know has also been scammed by them, please reply with a comment. I'll reach out and get your info. I'm looking into this company further.

Last year we had a water pipe burst under our home which caused some damage to our subfloor. We…read morecontacted our insurance company, and they had a mitigating company come to dry our home out and investigate the scope of damage. That company did such a great job in all aspects that my wife and I wanted to stick with them for the rest of the work. Our insurance agent really pushed for CRBR, vouched for their work, and so, we agreed to go with these guys. Today, we're looking at a nightmare of a situation and regret that decision deeply. 1) We had LVP installed in our home and it is failing at random throughout the home in all trafficked areas due to not prepping the subfloor and using the wrong materials (corrugated cardboard) when they attempted to level the subfloor in various areas, rather than what the job would standard would call for, a self leveling medium. 2) CRBR failed to seal up the moisture barrier under our home after explaining to them on multiple occasions (once with the branch manager present) that my agent was willing to approve more if they had missed the full scope of damage in the first estimate. Unfortunately, the Project manager became argumentative, dismissive, and unwilling to resubmit anything new to my insurance agent who remains open and willing to approve such. 3) We have now have had 3 local licensed flooring contractors independently come to look at the scope of failure we're looking at here. The solid consensus is that we're looking at the floor failing at varying random levels throughout the home because CRBR did not prep the subfloor at all & used improper medium to level it in (at least what we saw in the kitchen- corrugated cardboard scraps from LVP boxes). CRBR has had 3 attempts at fixing these issues before the job is anywhere near complete and each time they did not fix the issues but only made them worse; or in the best case, did not address the problems altogether. Luckily, my wife and I were present daily to catch a glimpse of the subpar and neglective practices CRBR put to use...If not, we would likely be thinking our home was the problem instead. So, all considered, I would not recommend this company to anyone, especially if you do not have an independent inspector to hold them to industry standards / oversee the work. 90% of this work will need to be redone. It is obvious we are looking at numerous breaches of contract pertaining to the use of "proper material" and "good workmanship." At this point, it would be in their interest to start offering a full reimbursement and bow out like they were never here. See videos for the flooring quality they have had 3 failed attempts at fixing. https://youtube.com/shorts/WheRyY97jjU https://youtube.com/shorts/NkusBr8rW1s Attached pictures are examples of missing insulation and sliced moisture barrier...this failure to address was only discovered in attempted repair #2 to LVP where they lifted up a piece of subfloor in the kitchen only to expose that corrugated cardboard was being used to level the subfloor and that they never sealed the underbelly moisture barrier. That work should have been done nearly 2 months ago and has been paid for.

I had a water leak in my kitchen that I didn't notice right away, which led to mold growing on our…read morekitchen walls and cabinets. I called Kyle and he came out, identified the issue - dried out our house and fully removed the mold. It even inspired us to repaint. He was on top of it, making sure we were taken care of and his team was great to work with throughout the process.

Small kitchen and dining area (approx. 207 sq.ft. all together) remodel = 6 month, 8 day…read more In May I had water damage in my kitchen. NorCAL's owner, Owner F recommended that I replace the entire houses flooring. I said no and am happy I did. Dealing with owner M and owner F was frustrating which is strange because they had great reviews. Turns out those reviews are from the previous owner. That should not be allowed. I felt as if I had to manage my own project. Anytime I would ask about when something would get started or completed, I was met with "its day by day, I can't tell you any of that, this is just how it goes". Or I would get no text back at all. Their communication and planning are weak. First I signed the contract and fully designed everything myself. I sent item numbers and where to get the products. I only asked if we were on budget. Everything was torn out by a different company in June. NorCal did not start the rebuild for a long time. The house just sat there. I moved out mid May. NorCal's Owner M said that it would be done October 3. In the beginning of NorCal starting, there were 11 no show days where I was told workers would be coming. I felt like the project was going nowhere and when I asked what was going on I received excuses. They had literally missed more work days than they had come to. To make things worse, I noticed a rodent issue due to the demo it allowed critters in (this was not their fault) I paid a good amount of money to seal up my house and make sure the mouse situation was resolved. I also asked owner F to make sure that while they worked, that no one gave rodents the opportunity to get back in. Due to mismeasurement Owner F told me that we would have to replace and downsize my door that goes from my kitchen to my garage and that I would need to pay out of pocket, not my insurance. This was not part of the plan. After some research I realized that making the door 2 inches smaller would have been in violation of CA code. A NorCal employee came to do the door and left the job with the door completely off the hinges. I went to my home to find this and I had to use trash bags and duct tape to seal it off myself. After the no shows, poor communication, mismeasurement, adding the door, very little work getting done after 4 months and leaving the door open, I wanted out of my contract. I made my first complaint to Owner F . He told me it is their legal right to "show up once every 90 days" to avoid contract abandonment. I felt as if I was being held hostage. Watch out for the contract with no start or end date. It ONLY protects them. NOT YOU. Lesson learned, but also unprofessional of him. This kind of behavior doesn't inspire trust. Owner F seems to have a way of speaking to people as if he is in a place of power and he REALLY enjoys it. If you have a complaint, too bad....and let me tell you what part of the contract says we have you by the balls...... is the overall vibe. Work started, then came to a standstill: Owner M explicitly told me that no work could go further until the countertops were in and another company was in charge of that, so we were waiting on them. Shortly after, I started getting emails from Lowes about paying the remaining amount for the countertops. I called the company that was to cut and install. Turns out the countertops were not paid for and materials were never even sent from Lowes to the folks who cut and install them as Owner M stated. The countertop company said that all of her emails and calls to NorCal went unanswered. Owner M said that Lowes told him that they would send the materials and get them installed, then he would pay after. The countertop company told me that Lowes would never do that. I had been asking for a door knob for weeks to go out and do laundry. I was met with no response. Every time they did something, it was half way done, then it just sat unfinished for days. This set back the completion date for my home getting done and was totally avoidable. My Significant other finally decided that he needed to get involved after hearing a very rude conversation on speaker with Owner F and knowing that owner M was giving me the run around with the countertops and door knob. He went to their shop and had a chat with owner M. Owner F was not there. My S.O. said it was all excuses and getting ridiculous, if they couldn't do the job then they should have let me find someone else who could. After he left their shop, I received a text from owner F stating that if my S.O. ever comes to their shop or speaks to any of their employees, he will get a restraining order. This was the last straw for me. Owner F 's response was an overreaction intended to intimidate us rather than take any responsibility for their poor service and lack of communication. There were more issues but I think you get the point. Construction is stressful no matter what but this was so much worse than I had imagined. Be sure to look at your contract.

We are super grateful for Billson Construction Co. Inc in Chico for assisting us with rebuilding…read moreestimates as we explore our options with our Ever After Antiques and Vintage Chic building . It is so refreshing to find a company that is kind, caring, and honest in this crazy post-Camp Fire situation that we are doing our best to navigate. If you are looking to rebuild in Paradise, please give them a call.

From the owner: As one of the top California contracting firms, Billson Construction Corporation has been in…read morebusiness since 1979. We are contractors that focus in Chico and Sacramento Valley and the surrounding metro area. Our knowledgeable staff keeps current on the trends in design and the complex zoning regulations for commercial construction. We encourage all our clients to explore different options, such as contemporary space planning and remodeling green. (example; green office design and remodeling includes: energy efficient construction, sustainable construction materials and methods and healthy building materials, finishes and systems to promote indoor air quality and environmentally sensitive construction.) Please feel free to contact us with questions on your next commercial building remodel or design project.

This business is a complete disaster in my opinion…read more Sub-contractors were not paid; yelling and screaming at the job site they wanted to be paid. The owner is shady, promising one thing and not following through, ducking and dodging calls. Most unprofessional company I have ever seen. The employees don't know what's going on. They are young and have an unprofessional appearance.

Literally the worst experience that I have had while rebuilding my home. I contracted directly with…read moreAllure to redo my driveway. Part of that deal was to put in a drain that connects to existing down spouts coming off the house. I paid Allure 43 days ago as of this writing and was assured that the the job would be completed the following week. Day after day, week after week, and I just received excuses. The flurry of text messages coming from our contact(Allure) since being paid have been deceptive, and really just rude/combative. They have been paid and they don't want to finish the job. Customer service is an issue for this company. I have called their main number to try to talk to the owner, Jack, but the "mailbox is full" and was directed to hang up by the recording. Word to the wise: DO NOT PAY THEM IF THEY HAVE NOT FINISHED THE WORK.

Carl, Estimator, Project Manager came to my house this week to look at a water issue on my porch…read moreoverhang. While the issue, thankfully, was not as serious as I had thought and feared, Carl was thorough, thoughtful and respectful. Being an older single woman seems to present some people, especially "servicemen", with the opportunity to speak to me and treat me as if I am an idiot and assume they can take advantage. This was certainly not the case with Carl. He made helpful suggestions for how I could follow-up with a different type of service and left me with useful information. While my issue did not require the scope of work done by Chronic, I would definitely reach out to them in the future if I ever did need their services.

Homeowners, please be aware when considering this company. The subcontractors are now the owners,…read moreand based on my family's experience, the level of service has been extremely disappointing--especially in how elderly clients, particularly single seniors, are treated. My family member felt pressured into restoration work that was not what they originally wanted, which has now resulted in the matter being taken to small claims court. You may continue removing my posts, but I will continue sharing this experience to warn and protect other homeowners, especially vulnerable seniors, from going through the same situation.