Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Excellent ! The tech, Juan, worked quickly and was very helpful in helping me to select the right…read moreproducts for my installation. Highly Recommended!

My parents have been Diamond customers with Xfinity for 44 years. After my father's passing, we…read morewanted to set up a new account for my mother to help her save money. The cost of their original plan kept going up, so it was time to make changes. We went to the 1902 Southgate Rd. store in Colorado, and the guy screwed up our account and cut one of our landlines. I called customer service, and they helped us as best they could until we could get to another Xfinity store to resolve the problem. Bryan Lidecker, the Sales Rep. at the 5020 N. Nevada store, set up a new account and plan for my mother, saving her money. He was friendly, knowledgeable, patient, and did everything he could to make sure we were satisfied. After the disaster we went through with the previous store and the technician that came out to our house, I'm really grateful that Bryan was able to resolve our issue.

Walked into the store behind a woman she began to get helped. The store attendant looked at me,…read morelooked down at his iPad and ignored me. Some ladies walk in behind me he jumps to help them. I ask the store attendant excuse me how come they were helped before me. He tells me they were already checked in. That's not the issue so much as I was not greeted an eyelash bat give us a moment or anything. If they were already checked in why did he have to follow up with them without first greeting a new guest walking into the store. It felt very colorist and lack of customer service. Leaves a bad taste in my mouth when it comes to xfinity

I mean it's Xfinity by Comcast so it's meh. I needed to go into the store to more easily speak to a…read morehuman being than the AI assistance that Xfinity is now going to - which is really limited and of no help for specific issues these days. I was encouraged to make an appointment by a friend and I was glad I did. Although the location was not super busy on a Sunday, there was a constant flow of people. The reservation process was easy to complete online. Once in store, I was helped within a couple of minutes. My original issue of adjusting things within my plan was easily done. I had a very hard time hearing the associate I was working with since all associates work from the same counter, so you are very close to other customers and their conversations with the small counter. Basically what I found is that associates in the store can help out with the bare minimum and going into the store is reserved mostly for returning equipment. While I was able to get a few adjustments to my plan as aforementioned, anything the associate could not do or didn't know how to do was pushed back onto me calling Xfinity customer service - which is anything but. The store itself has a nice display of their products and the store is well organized and clean. The company itself is what is frustrating.

We have been customers with Xfinity / Comcast for 2 years, mainly because there were limited…read moreoptions available in our area and we liked the idea of combining our mobile and internet services for convenience. Unfortunately, what we hoped would make life easier has turned into an ongoing nightmare. We specifically chose the highest and fastest internet package available because I work remotely from home full-time for a law firm, and we also have multiple gamers in the house with anywhere from 10-15 devices connected regularly. Despite paying for premium service, our internet has been terrible. Using more than one device at a time slows everything down. I've experienced lag during Zoom meetings with my manager while working, and my husband and son are constantly being kicked out of games because of connection issues. At times, the speed honestly feels like 1984 dial-up internet. Over the last several months, they have sent out 3 technicians trying to fix the issue. They swapped and "upgraded" the modem, and even dug up and replaced the lines from our house to the box on our fence, yet the problems still continue. What made things even worse was one of the technician visits. The technician knew we had a dog but negligently left our gate unlocked after accessing the yard. Our AKC registered champion English Bulldog got out and was attacked by a German Shepherd. Both dogs were injured and required emergency weekend vet visits. Since the attack, my bulldog has not been the same and clearly seems traumatized by the experience. The supervising technician said the employee underneath him was new and an independent contractor, but locking a gate behind you is common sense, especially when you know there is a dog in the home. That could have just as easily been a child getting out. To their credit, they did personally come apologize, but that does not undo the trauma caused to our dog. Most recently, we relocated and transferred our services. Somehow they completely messed up our account and split it into two separate accounts. I spent an hour and a half on the phone with customer service just trying to get them merged back together. During that process, they also downgraded me from Platinum member status to Gold status for no reason whatsoever. Because of that downgrade, I lost my Peacock subscription that was included with Platinum membership benefits. They submitted a "ticket" to supposedly fix it, but after everything else we've dealt with, I have very little confidence it will actually be corrected. After years of issues, it honestly feels like we've been punished for staying loyal customers. Now that we live in an area with more provider options, we will absolutely be switching both our internet and mobile services elsewhere. Between the poor internet quality, constant unresolved issues, account problems, and the negligence involving our dog, this has been one of the most frustrating customer experiences I have ever dealt with.

The sales associate was nice but not knowledgeable. The manager was very rude and unprofessional.read more

Hi, I walked into the store located on Garden Drive. No one was there to greet me as I walked in,…read morewhich is unusual because AT&T employees are very good about greeting their customers and making them feel welcomed. I stood in the store for roughly a minute when a tall, brunette woman appeared from the back area. She never smiled or offered a greeting, but only stared at me. I asked if she carried the iPad which was on display and her response was "no we don't have that." I then asked her about a few other products and again in response she said "no we don't have that either." She clearly did not want my business and I left the store immediately. Perhaps management should speak to her regarding her customer relation skills or lack thereof.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

Super helpful in connecting our home theater and whole house audio. Showed us how everything…read moreworked, was very patient and professional.

Please note: Devon continues to harass and threaten us so we called the police again to file a…read moreformal complaint against him to protect ourselves and our home. The case number is listed below in the county it was filed. Devon Perry is a young business owner that does not honor his promises. He did three projects in our house and never completed any of them, nor did he return a deposit of $750 for a project that could not be completed in our 20 year old house. He referred us to his friend Isaiah to complete this job who told us the equipment would not work and advised against it. Devon is now referring to him as someone I hired who could not do a good job and takes no responsibility for recommending equipment that failed. We worked diligently trying to get him to do the right thing and he ignored us, was rude and refused to return our money. My husband and I finally posted reviews of his theft and poor service. He responded saying I have mental and drug issues. Further, he threatened both of us...."I know where you live...karma is a bitch". We have reported him to the local police and are posting here in case he is foolish enough to bring harm to our house, Do not hire Devon unless you want to deal with a very disturbed young man who has no desire to treat his customers fairly and is merely in it for the money regardless of how he treats people.

The service I requested for my home was to install a 65 inch TV above my fireplace, which is a…read morecontemporary style fireplace, which was very challenging and took a lot of expertise and craftsmanship to build and put this TV up & build around and into the fireplace. These gentlemen did a wonderful & amazing job very professional, Hard working & creative at what they do and how they were able to customize and build into my fireplace, not only did they do an amazing job they are very professional, creative and tidy very clean & organized in getting this complicated job done! Coop the owner and Dave did a phenomenal job and I appreciate their hard work and dedication! I highly recommend their services!

I feel tremendously lucky to have found Coop and HTC. I received quotes from three other companies…read moreand his was so much better that I was honestly skeptical, but I am beyond happy that I went with HTC! They are perfectionists. I can't say enough good things about their quality of work, professionalism, responsiveness and ease to work with!

Inconsistent service...awesome or poor when I go. I have gone to upgrade phones, pay bills, ask…read moreabout features, get accessories, and activate new service. The level of service and the attention to detail varies from associate to associate. From being skipped over in line to not all the parts being in phones have frustrated me. On the other hand, I have experiences where the people there go above and beyond to debug my phone...and get it sent back to factory specifications after the phone stops working. My advice to anyone when you shop...see how attentive the associate is when they great you or not. If not...walk away and find another location.

Manager says she will be right with you and that your next and then disappears to the back and…read morenever comes out. Mind you the store is packed. What a poor manager who doesn't help her staff and appears to just sit in the back. So disappointing.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.