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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.3
    (152 reviews)

    My parents have been Diamond customers with Xfinity for 44 years. After my father's passing, we…read morewanted to set up a new account for my mother to help her save money. The cost of their original plan kept going up, so it was time to make changes. We went to the 1902 Southgate Rd. store in Colorado, and the guy screwed up our account and cut one of our landlines. I called customer service, and they helped us as best they could until we could get to another Xfinity store to resolve the problem. Bryan Lidecker, the Sales Rep. at the 5020 N. Nevada store, set up a new account and plan for my mother, saving her money. He was friendly, knowledgeable, patient, and did everything he could to make sure we were satisfied. After the disaster we went through with the previous store and the technician that came out to our house, I'm really grateful that Bryan was able to resolve our issue.

    Walked into the store behind a woman she began to get helped. The store attendant looked at me,…read morelooked down at his iPad and ignored me. Some ladies walk in behind me he jumps to help them. I ask the store attendant excuse me how come they were helped before me. He tells me they were already checked in. That's not the issue so much as I was not greeted an eyelash bat give us a moment or anything. If they were already checked in why did he have to follow up with them without first greeting a new guest walking into the store. It felt very colorist and lack of customer service. Leaves a bad taste in my mouth when it comes to xfinity

    Ting Internet

    Ting Internet

    2.3
    (39 reviews)

    So for the last couple weeks now I've been testing my newly installed Ting Internet. All I can…read moresay is wow. Great work. From the first email about my install as a pre-order customer I've had the same person call me on the phone and email me. They were honest and accurate up front, through install, and on follow up to make sure things went great. Jose A. has been my POC for everything Ting to date. On my outdoor install they did a great job taking care of my lawn and even sticking around with me to test my irrigation to make sure nothing was damaged. On the inside install Leroy did an great job and was super professional. The supervisor even stopped by just to make sure things were going the way they should. I felt as if I actually mattered and wasn't a number like i'd be with comcast or century link. My speeds are just a 1GB up and Down all the time and I've not had a single glitch yet. This is how ISP's should operate. Super Happy.

    I have had nothing but issues with Ting for over six months. I will have about a week and a half to…read moretwo weeks where my internet is fine. Then on a random day I'll have a lag spike and it will start showing I'm in Ghana. I live in frickin Colorado. I have to call and wait 45 minutes to an hour for someone if they answer at all. They then have to completely reset everything IP wise. I have to sit on hold with them for at least 30 minutes. This is getting ridiculous. (NO I DO NOT HAVE A VPN!)

    Xfinity By Comcast

    Xfinity By Comcast

    2.3
    (44 reviews)

    We have been customers with Xfinity / Comcast for 2 years, mainly because there were limited…read moreoptions available in our area and we liked the idea of combining our mobile and internet services for convenience. Unfortunately, what we hoped would make life easier has turned into an ongoing nightmare. We specifically chose the highest and fastest internet package available because I work remotely from home full-time for a law firm, and we also have multiple gamers in the house with anywhere from 10-15 devices connected regularly. Despite paying for premium service, our internet has been terrible. Using more than one device at a time slows everything down. I've experienced lag during Zoom meetings with my manager while working, and my husband and son are constantly being kicked out of games because of connection issues. At times, the speed honestly feels like 1984 dial-up internet. Over the last several months, they have sent out 3 technicians trying to fix the issue. They swapped and "upgraded" the modem, and even dug up and replaced the lines from our house to the box on our fence, yet the problems still continue. What made things even worse was one of the technician visits. The technician knew we had a dog but negligently left our gate unlocked after accessing the yard. Our AKC registered champion English Bulldog got out and was attacked by a German Shepherd. Both dogs were injured and required emergency weekend vet visits. Since the attack, my bulldog has not been the same and clearly seems traumatized by the experience. The supervising technician said the employee underneath him was new and an independent contractor, but locking a gate behind you is common sense, especially when you know there is a dog in the home. That could have just as easily been a child getting out. To their credit, they did personally come apologize, but that does not undo the trauma caused to our dog. Most recently, we relocated and transferred our services. Somehow they completely messed up our account and split it into two separate accounts. I spent an hour and a half on the phone with customer service just trying to get them merged back together. During that process, they also downgraded me from Platinum member status to Gold status for no reason whatsoever. Because of that downgrade, I lost my Peacock subscription that was included with Platinum membership benefits. They submitted a "ticket" to supposedly fix it, but after everything else we've dealt with, I have very little confidence it will actually be corrected. After years of issues, it honestly feels like we've been punished for staying loyal customers. Now that we live in an area with more provider options, we will absolutely be switching both our internet and mobile services elsewhere. Between the poor internet quality, constant unresolved issues, account problems, and the negligence involving our dog, this has been one of the most frustrating customer experiences I have ever dealt with.

    Absolutely horrifying experience! I walk up my first time in this and start getting help from a…read moreyoung man who was very very helpful. He sarcastically told the employee in a mocking tone "isn't it time for your diabetes snack, which type do you have today?" Then he told me that he doesn't help people with Captain Crunch whistle necklaces because they hack phones they buy and get free service. I told him I have autism and it's a symbol of autism awareness. Then he said I must not be autistic if I can talk. WTF? Then he contacted the police to have me trespassed so I left willingly. I was contacted later on my phone (somehow) by what I believe to be just them calling me from a blocked number. The voice sounded familiar. He impersonated the cop saying not to come back and Vandalize the store, because I had on a Vandals shirt, a rock band.

    DGS - televisionserviceproviders - Updated August 2026

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