Previous review was immediately after the service. The general manager reached out for our…read morefeedback and along with the service manager they decided to credit our service back due to some of the work not being communicated properly. I appreciate the service manager for calling us back and offering the refund based on this confusion and our relationship over the last 15 years. I look forward to us working together again in the future.

I bought a vehicle from Ames Ford Lincoln and worked with Kavon. He was amazing. The car was clean…read morevery nice and got a great deal. The management staff was also amazing. Got to meet a couple of guys in service and they treated me really well. I enjoyed how they made me feel like family. I would highly recommend them. They're good at what they do, they are fast at any question you may ask they respond in a timely matter.

Drove to wilson to get an appraisel on my current vehicle, so I could do a trade in on a new…read moreChrysler Sienna (which has not been built). Got the numbers on a Saturday. plan was for me Monday to get In touch and get a pre-approval from my bank before going forward (which there was no problem with). Before I could even call and notify them, I was contacted by the sales lady telling me that they had sold the van (which I was told that they would keep on hold for me until I called at a certain time). The sales lady goes to tell me she would keep looking for me and I could get another vehicle that. I didn't ask for or was Interested In. she continued to try and push me to something that I was not interested in and that she would keep looking.

called about recalls on truck. it went to text. no response…read more set up warranty work online. later I called about a tonneau cover install, they again asked to text. asked my question about tonneau. no response two hours later, texted are you there, going to answer my question they called me 30 minutes later. asked the recalls and tonneau cover install, was told they do not do it on weekends. when I arrived, the service mgr said the recall would take an extra 20 minutes, ok I said then walked to parts and asked if a tonneau cover could be installed, was told yes. I said maybe next time. on Sunday I sent an internal complain, no response sent another complaint on Tuesday. as of today I have not heard from Wilson Toyota was considering a Land Cruiser or Sienna for my wife. am thinking not now.

I saw the vehicle I purchased online, but did not call for over a week to see if they still had it…read more To my surprise their website was up to date and the vehicle was still for sale. Since I live in Des Moines I ended up going to see the 06 Durango on a Friday afternoon/evening. I didn't think I would be driving home in my new to me Durango since it was after 4pm and they close at 6! Wayde the salesman was helpful and considerate, while being discreet and honest. In the end I drove home well after 6pm in my new vehicle. I got an excellent price, great financing and a vehicle that I am extremely happy with!

I brought my 2022 Honda Odyssey on June 22 to Honda of Ames for regular maintenance. When I…read morearrived, I met with a Service Advisor and clearly requested an oil change and Service A137, which includes: A: Oil change 1: Tire rotation 3: Transmission fluid replacement 7: Brake fluid replacement Later that day, at approximately 3:25 p.m., I received a text message indicating that additional services were recommended following inspection. When I opened the link, it unexpectedly showed: "All services declined (1 of 1 services declined)." Assuming this could be clarified in person, I went back to the service center. Upon arrival, I was informed that my vehicle was still being serviced and that I needed to wait 10-15 minutes. After about 10 minutes, the Service Advisor presented me with a bill totaling $760.64. Knowing that the transmission service alone costs over $500, I paid the bill at the time without much thinking as I needed to pick up my kids. However, after reviewing the invoice carefully at home, I identified several concerning issues: 1. Unauthorized Add-On Services The invoice includes three additional services that I did not request and that are not part of Service A137: Premium engine oil condition ($50) Engine crankcase cleaning service ($50) Ethanol fuel system corrosion prevention kit ($75) 2. Incomplete Requested Services I do not see evidence that the following requested services were performed: Tire rotation (Code 1) Brake fluid replacement (Code 7) 3. Lack of Authorization Most importantly, I was never given the opportunity to approve or decline the additional recommended services. By the time I received the text message, it appears that decisions had already been made and services had already been initiated without my consent. I am very concerned about how these additional services were authorized and why the requested services were not fully completed. I contacted them on the same day and followed up again the next day. I was transferred to the service manager's voicemail and left a message. [Update] The service manager called me the next day and offered to do the tire rotation and brake fluid replacement free of charge.

Gannon White is a great salesman, along with the rest of the staff at George White. I've been…read morepurchasing cars from them for over 30 years & they've always been great! Keep up the awesomeness!!

The hours of operation are different then they have posted on the website l. I went there on a…read moreWednesday to get an oil change after I talked to the operator on the phone to schedule an oil change she told me that they don't schedule oil change. So when I get there at 5:00pm the service was closed and I went into to sales part and a couple of staffers told me that the service closed at 5 I even showed them the hour they have posted on their website. They just said that the hours is wrong and walked away

This was, without exaggeration, one of the worst car-buying experiences I've ever had…read more We purchased a vehicle for our teenage daughter and specifically discussed the radio system -- Bluetooth, satellite, CD player, navigation -- all of it. At no point did anyone disclose that the speakers do not work at all. Not "a little static." Not "needs adjusting." Completely nonfunctional. The screen lights up, the navigation powers on -- but there is zero sound. We didn't discover this during the test drive because we were listening to the engine and how the vehicle handled. That omission feels intentional. After discovering the issue, I called the dealership every single day for four days straight. Each time I was told someone would call me back. No one did. Not once. Being ignored after you've signed paperwork tells you exactly what kind of customer service this place actually provides. To make matters worse, while trying to figure out what kind of people we had just trusted, I opened Facebook and saw our salesperson's face listed on the Polk County Jail inmate page. That was truly the icing on the cake. After already feeling misled, that discovery did nothing to restore confidence. I feel scammed. I feel dismissed. And I feel like transparency completely disappeared the moment the sale was complete. If you value honesty, disclosure, and follow-through -- I would strongly encourage you to look elsewhere

trying to resolve a problem with used car purchased from Lithia. seeking inspection report from…read morewhen they took on trade or purchased. Sales (Troy) and service (Brian) have been very good.

I bought a 1996 Toyota Camry from these guys last March. After asking what it would need, and…read moreassuming it had been at least looked over, I was told new tires. WIthin 2,000 miles, I had put $1,700 into it. The kicker was that, in cleaning out the car (whcih they didn't even bother to do, either) I found a hand-written note that said "car dies when warm" followed by several question marks. The computer in it was shot- that's why it would die when warm. Never, ever buy so much as a can of soda here.

From the owner: Amescars.com provide car Sales in the Ames,IA arearead more

The most expensive tire patch I've ever had. For some reason I was ignored at the front desk when I…read moredropped off my girlfriends tire to be patched. When I was noticed, Jeff seemed short with me, which I found kind of odd. My girlfriend came in today to pick up the tire, and she thought he was rude to her as well. I am very disappointed that she felt that way leaving the shop, and I will certainly steer others to a more friendly spot in Ames :).

I've been taking my car to these guys for close to 20 years - and I'm one of those women who really…read moredon't know much about cars and used to worry about being "taken in" about my car's needs. I'll tell you that the guys at En-tire Car are incredibly honest, professional, knowledgeable. They've always worked well with me about getting my car in as needed, they are fair about the bill; trustworthy and competent in the work they have done on my car. I would recommend them to anyone in looking for a car place you can trust.