Do not trust this company. We are long-term, loyal contract customers with a service contract who pay a monthly fee for routine maintenance throughout the year, with the expectation that they would prioritize us in an emergency. Instead, DeWolfe Plumbing completely exploited our trust, price-gouged us, and has spent weeks dodging our calls.
Our furnace suddenly failed on a day temperatures climbed into the 90s. When we called, we were told that the earliest they could come was in 2 days when we had our originally scheduled maintain visit and they would change the service call to a problem resolving call and will reschedule the service for a later date. A technician named Brendan arrived. He spent almost his entire time on the phone with his superior. On that supervisor's advice, Brendan claimed a part (fan motor) had failed and that replacing it would cost roughly $2,000.
Because we trusted this company as regular clients, we took them at their word. Before leaving to pick up the piece, Brendan asked me to sign an authorization for $2,300. I explicitly asked him to share the official parts receipt and detail breakdown with me. He agreed without objection. Relying on his word and the company's integrity, I signed.
The moment the part was installed, the transparency vanished. Brendan refused to provide the receipt on-site, claiming it would be emailed to the email on file. Hours later, we received nothing but a flat invoice for $2,300 labeled "parts and service" with zero breakdown.
We took matters into our own hands. We contacted the local suppliers and consulted independent HVAC and plumbing professionals. To our absolute horror, we discovered the part costs a mere fraction of what DeWolfe charged us. The markup wasn't just standard profit--it was an egregious, predatory overcharge. It became immediately clear why they refused to show us the actual store receipt.
When we attempted to resolve this:
* Victoria in the office was incredibly rude, dismissively stating that they "had a signature" and basically telling us we were out of luck.
* Devon, the Service Manager did not help resolve the above. The details of the part sent to us are unverifiable from a local supply shop from which they buy the part.
A signature obtained under false pretenses and broken promises of financial transparency is not a blank check to rob loyal clients (this is exactly how we have felt)
WARNING TO ALL CONSUMERS: Do not let DeWolfe Plumbing into your home. They are deceptive, and pocketing thousands via outright price gouging.
Be advised that due to your absolute refusal to provide an itemized receipt, the true manufacturer part number for our records, or a call back from management, we are actively filing formal complaints and seeking investigation from the following regulatory authorities:
1. The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR)
2. The Massachusetts Board of State Examiners of Plumbers and Gas Fitters (under the Division of Occupational Licensure)
3. The Office of the Massachusetts Attorney General (Consumer Advocacy & Response Division)
We will also be submitting our full documentation, call logs, and the supplier's true part pricing to the Better Business Bureau (BBB). read more
