Went here for a Saturday breakfast. Staff were initially friendly, I ordered a bagel with cream cheese, smoked salmon and capers, and asked if the price would go down if I didn't want the egg and avocado as well, they assured me it would. According to the prices of the sides when ordered separately this would take it down by $6. I asked for confirmation, and, again they agreed. I was really happy. When my meal arrived I was upset to realise that the cream cheese also had chives and onion mixed through. I am intolerant to onion, and usually always make this known, but as it was not specified in the menu, it escaped my mind, and I simply forgot to mention it. I took it up to explain, and the staff member was immediately rude towards me, saying I should have told them before I ordered, and that just because it doesn't say it in the menu doesn't mean it's not going to be in there. I tried to explain and apologise but he showed no commiseration, and cut me off. He took my plate away anyway, mumbling that he would see if they could fix it. I then had another member approach and say they could remake it with sour cream instead. I was quite embarrassed by this point, as I don't like sour cream. It is VERY different to the cream cheese that is a normal companion to smoked salmon. I apologised again and said if they cannot do it with the cream cheese I would like to change my order. The waiter half rolled his eyes, and walked off with no confirmation of my new order. I had to call him back to see if that was okay or not. He half turned toward me to confirm, but did not stop. After our food was brought, we were not approached for the rest of our stay, even though it is table service and we had been there for over an hour.
At the end after we had paid, I realised that I was charged much more than what I had eaten (the new order was $10). I asked about what I had been charged for, and the first waiter pushed his arm in front of the waitress serving us and pointed aggressively at a menu saying "it says you have to inform staff of any allergies, so we have charged you the price of the bagel". I was so embarrassed and shocked, that I walked out. I added the prices and they had charged me $14 for the bagel instead of the $12 agreed upon. After encouragement, I again went back in to ask, but was immediately turned away again when he refused to say more than the bagel was $14.
I am not the kind of person to make a fuss, or stamp my feet. I work in hospitality myself, and I understand that there are some difficult customers around, but I was not one of these. I am polite, shy, and very conscientious. I was made to feel humiliated and ostracized, for something that was really no one's fault. I have never had to face so much hostility in the service industry. I had hope to be able to bring more of my friends and family here, but I will never recommend this place to anyone. read more