Great venue, zombie staff, hardly any food.
We arrived at 3pm, in the market for coffee and a few nibbles - a late, light lunch, really. We'd heard a lot about Loose Caboose, and were keen to experience the place.
The entrance to Loose Caboose is interesting. A giant robot mural gives way to a passage featuring still and carbonated water self-dispensed over a butler's sink.
We walked on past the kitchen into an inviting dining area warmed by a natural fireplace. Lovely. We sat at a comfortably large table and admired the conversion of the old Bowden railway station into a hip eatery.
At this point, things began to unravel.
Unfortunately, eating was barely on the non-existent menu. The kitchen was closed - signage at the door clearly states that it closes at 2.30pm, but still, we expected more edibles to be available with our coffee than a small selection of little cheesecakes and a jar of biscuits, neither of them priced. There are no menu cards on the tables.
The two young ladies behind the counter responded to my order without enthusiasm, or any expression really.
'Is this all there is to eat?' I asked, indicating the cheesecakes.
'Yeah,' was the succinct response.
I ordered a cappuccino and a cheesecake, and a pot of tea for my partner, who didn't feel up to cheesecake.
A couple following us repeated our performance, also settling not very happily for a cheesecake.
At least the coffee was excellent, the tea well up to scratch and the cheesecake was dense and sweet, although it didn't appear to be fresh.
We finished our coffee and tea and sat for ten minutes, metres from the staff who continued to busy themselves behind their counter.
Eventually, I asked for another coffee, which was served again without comment by the staff member who took away my empty cup and plate, but left me to wipe away the cheesecake crumbs from the table. No further service was forthcoming.
At the cash register, the staff member simply said, '$17.'
I paid and we left. No receipt was given.
It seems to me that if a cafe is to remain open for an hour and a half after its kitchen closes, there should be more on offer than coffee, tea and half a dozen cheesecakes. An 'afternoon menu' describing a few choices of beverages would have been welcome, not to mention a bit more in the way of patisserie.
So full marks for a great venue, but for us that effort was overshadowed by the minimal service and lack of food choices.
The prices seemed reasonable, whichever way the $17 was divided between the three beverages and the cheesecake.
The point is that had there been more on offer, we would happily have spent more.
If the place reverts to skeleton service and food choices after the kitchen closes, why bother to open at all? Send the staff home and save the wages, and the Caboose's reputation.
Quick update 1/8/14: I tried to book by phone for brunch for 8 for Sunday (all big spenders, excluding myself!). I was brusquely told 'We don't do bookings, goodbye.' Well. Thank you. I just wanted to be sure they had space in a few hours so as not to inconvenience anyone.
We ended up at another eatery at Grange which was happy to take our booking. We had a ball and spent a lot of money there, which Loose Caboose could have had by being just a tiny bit customer-focused.
Eventually, poor customer relations will come back to bite them.
Update 10/12/14
We're going to give the Caboose another go, this time during kitchen hours and with an interstate journalist. It will be interesting to see how she rates it...
Wow. Just had lunch at Loose Caboose (during kitchen hours) and what a difference. The staff couldn't have been more attentive nor the food better. read more