Clean, modern, good security, friendly and helpful staff, and half the price of what I was paying…read morein Portland. But don't tell them that! Happy to have found this place. I would add that they also have a wine storage section with controlled temperature. A real bonus!

From the owner: Kirkland Premier Storage of Vancouver, WA offers affordable self storage with premium amenities…read more Our 2309 E 5th St location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, Kirkland Premier Storage

I used their online system to rent a truck and it was seamless perfect easy fast. I couldn't…read morebelieve it. I would definitely rent from here again and I definitely will. The rates are incredible.

Customer service person is rude and lazy. I asked to have my Ubox taken down and after a big sigh,…read moreshe just said No. Didn't even try to see if it was possible, just No. I can see it in a super accessible spot, literally just needs to be moved directly where it's at down to the ground. I'm sure one of the three people back there smoking weed on the premises has plenty of time to move it.

Columbia Crossings does a great job managing the marina on Jantzen Bay…read more Several years ago they did a cleanup and improved the quality of the marina guests and facilities. Everything is well maintained and the office staff is very professional. Only downside is their rates are quite high compared to competitors, and being on Hayden Island can be tough traffic wise going north on i 5 in the afternoon.

The staff is great; JJ was a big help, reminding me of the move-in special, and saved me a few…read moredollars. Also, so sweet and kind every time I am in the office. Went in there the other day with a friend who had rented there for several years until recently moving. She remembered his name and spoke highly of her and her continued help on multiple issues.

Anderson storage was a lifesaver. Affordable rates and great service. I left my car in storage for…read moreclose to four months, and Richard was kind enough to jump my car when the battery wouldnt start. It's a small facility but Richard was great to work with. He made sure my car was safe and that I was good to go when I went to pick it up. For how affordable it was per month, I really wasnt expecting any frills or extra services. Richard went above and beyond.

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

Excellent customer service. Very knowledgeable and accommodating. The facility is clean, secure and…read morevery well maintained. Robin is amazing!

My storage unit was forcefully broken into and the interaction with management following the…read moreincident was not great. My wife and I moved our own stuff to a new storage unit and took inventory of everything missing. ExtraSpace took every measure to distance themselves from obligation and I never got more than a ‍. Never again, ExtraSpace. You don't care about me any more than I care about your SEC filings. ExtraSpace is a behemoth, publicly traded company that buys and sells commercial property. That is essentially where the money is for them it seems and they sincerely don't seem to put much thought or care into the guardianship of their customer's possessions. The 6191 ExtaSpace location just sold for a cool $22M, and they can't put the effort in to safeguarding storage units? I guess that's how you get rich and manage a company that trades at $115 a share.

Looking for a space where my brother and I could store some family possessions we've accumulated…read morebetween us through the years. We both live in Portland but were wanting to find someplace outside of the city where we could pay decent rates and still have peace of mind that things were safe. Found Shield Storage Vancouver through a little online search and reserved a 10x10 climate-controlled unit through their online reservation system a month ago. Move-in date was just yesterday, so not much time to review on, but so far, at least, we could not be happier. The units and property are clean and in what seems to be a relatively safe and quiet part of town. Tammy was friendly, professional, helpful and knew her stuff. She took the time to show us around to make sure the unit we were reserving would fit our needs, talked us through the details of the contract to make sure we understood what the agreement was, and was very competent and enjoyable to work with throughout the process. While I don't ever anticipate needing to go there early morning or late night, I appreciate that the access hours give us that option, and it's helpful to know that the office is open on Saturdays as well. 24 hours in, I have zero complaints. Optimistic that this will turn out to be a good solution to our storage needs. A couple of (very minor) things that I'd mention that came up prior to our move-in: Gmail flagged my confirmation email from Shield Storage as possible spam/junk (it wasn't), and the introductory email indicated someone would be calling me to introduce themselves prior to move-in day, which didn't happen. I only mention it for reference because some folks might like to have that call happen; I am not one of those people, and I most likely would've just let a call go to voice mail anyway :) Regardless, when we showed up on the move-in date, everything went super smoothly, so it was not a big deal...but just wanted to mention it. Many thanks to Tammy and the crew there, we appreciate all your help!

This storage facility is all about making the quick buck and disregarding everything else we have a…read morestorage unit with them life happening we were moving new jobs things got put off to the side went to go pay on our late storage which when he was late they told us that it's going to go up for auction or we can pay now almost $700 we're only 2 months behind that would be $280 plus a $50 in late fees so it goes from 3:30 to 689 that they want us to pay that's 100% markup I do believe it's illegal and it is not a safe and secure site

Everything great until our 5×15 unit went from 69.00 to 99.00. As I look at the cost to move into a…read moreunit today for the same size it is 21.00. We are all experiencing hard times right now.

Honestly the extra charges they are trying to force is not acceptable. I chose this place based on…read moreprice. Now they are saying everyone has to change their lock. But if you look at the contract it says nothing about that. And they will collect a fee for the lock. My brother and my parents have units and neither require insurance. This place does and they tried very hard to get me to sign up through them but it is cheaper online. Now I am out of the country and they are saying you have to have one type of lock. They also raised the price from 69 to 99 dollars after 8 months. If you accept that they are going to rip you off come here. Don't let the low fees trick you, they will just raise the price and then say they are sorry. It's a lie. 1 and a half years and they doubled the price. Just go somewhere else.

I've been at Iron Gate for almost a couple years now and there's never been a time I was unhappy…read more.. Jenny and Sarah, who I see most often, are always incredibly helpful and so sweet really there isn't an employee I've ever had less than wonderful interactions with. The location feels safe and secure as well as easy to access, which I greatly appreciate, and the price is really reasonable compared to other places I checked in with.. Thanks for being awesome y'all!

Constant price increases with no upgrade or reason for increase. Constant changing of staff, no…read moredirect contact of emergency situations are needed. People living in units. No bang for your buck here. Used to be amazing but they are changing going to bankrupt all their customers with price increases.