Clean, modern, good security, friendly and helpful staff, and half the price of what I was paying…read morein Portland. But don't tell them that! Happy to have found this place. I would add that they also have a wine storage section with controlled temperature. A real bonus!

From the owner: Kirkland Premier Storage of Vancouver, WA offers affordable self storage with premium amenities…read more Our 2309 E 5th St location has many convenient storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, Kirkland Premier Storage

Granted, I had a small moving task of two large items, but UHaul made it even easier with an app to…read morereserve the truck and equipment and to check in / out within the two hour window of using the van. Easy parking, well trained staff, lots of accessories to assist in a move, I have nothing but praise for this business. Moving even two big items can be a hassle, but this small move was pleasant. I'd return here for my next moving task.

Review for my sister who is not a Yelper:…read more If renting a Uhaul, don't rent from the one at Delta Park! I rented one two weeks ago. The tires low light was on and they tried getting 1/4 tank extra of gas. This morning I get there and they tell me that they don't have a truck available. I showed them my reservations. The guy tells me that it's not available because they can't find the key. After I was not very nice they found a key. The tank is on 1/8th if a tank and the check engine light is on. Went back in and waited for the guy to see what code came up. It said that the ignition can't be found. He said that it shouldn't leave me stranded.

The staff is great; JJ was a big help, reminding me of the move-in special, and saved me a few…read moredollars. Also, so sweet and kind every time I am in the office. Went in there the other day with a friend who had rented there for several years until recently moving. She remembered his name and spoke highly of her and her continued help on multiple issues.

Here's photos of the truth about Columbia crossings. They don't replace light bulbs and they don't…read morekeep the Marina safe from debris.

In November I called this place about storing my travel trailer (6' x 8'), I was told they had a…read moreindoor place for me; cool, so I paid $91 over the phone, and the next day I drove my trailer there. The unit they had assigned me had a walk-in, Not a drive in door, ergo there was no way I could get my trailer in the unit. Called them, explained they misunderstood what I needed, the unit would not work for me, they said my $91 would be returned in 7-10 business days. It is now January, I've been dealing with 3 different people, the first of whom I've spoken with 3 or 4 times, trying to get my money back, each time I'm told "We're sending a request for a return of your money, we'll call you back within an hour..." and then of course that doesn't happen. Today, a new person answered, and He want's to argue with me! I ask for the owner to speak with, "I'll send a request... yada yada yada". Nope, I'd like their number please. "We don't have a number for the owner." ?! How do you "contact" them then?! Sounds like all they have in the office is an email address (hard to tell, this person is not a native English speaker), in any case, I'm still getting a run around to get my original money back two months after they were unable to accommodate me and my trailer. I don't know who these other people have spoken to ("Mike"?), but My experience with these people has not been as fruitful or pleasant. Something is not right with this place, the other reviews were written in 2023, so maybe this place has sold to a new owner? Anyway, I would stay clear of this place, they're not honest, their customer service sucks hardcore.

Great family owned business. The owner is super nice to work with. The property is clean, video…read morecameras, & great prices for the Portland and Vancouver area. Renting storage here is easy access & nice people to work with. You should consider this your next place to store your valuables. Thanks for all you do !

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

I have had a 10x14 storage unit at this facility for just over a year and, in that time, my rental…read morefee has been increased by more than 150%. When we started, my "introductory rate" was $103 and the following month it was $183. 3 months later, it was increased to $246 and, at the beginning of this year it was increased again to $279. There is an ongoing promotion and special introductory rate combo where the same size unit is $51 for the first 2 months (the promotion states "Half Off 2 Months") and then $102 after that. Upon seeing this, I thought I might go into the facility to try to negotiate my rental and was met with absolutely no flexibility. I was told that the current promotion and subsequent rental fee was only a promotion and did not represent the complete cost of the unit. When I asked if there was anything they would be willing to do to work with me, they simply stated that rent increases are normal for everyone and they were unable to make any adjustments. So, I will be vacating my unit before the end of this month because of these unreasonable increases.

Excellent customer service. Very knowledgeable and accommodating. The facility is clean, secure and…read morevery well maintained. Robin is amazing!

Robin is the best!! so friendly, and helpful. Helped us with what we needed quickly while giving…read moreus wonderful conversation

My daughter and son-in-laws storage unit got things stolen out of it by an employee, it was going…read moreup for auction so they have to open it and take pictures, then they put their own lock on it. They didn't loose it because they paid up, but when they were here from out of town they noticed it had been rumaged through and things were missing! Then to find out a employee was fired for stealing! And was the one who took the picture and put the lock on it! Do not rent from this shady place!!!

I had 2 units here. My rent increased multiple times a year. My last visit just after 6:00 pm on a…read moreMonday resulted in a sketchy van quickly pulling up behind me and therefore not having to enter there passcode thru gate. I tried to make it so they could not pass to no avail. I called the office which closes at 6:00 and got VM that said if they did not deem call to be an emergency that I would incur 100.00 fee on my bill. I hung up. Why would they want to deter someone from reporting something so scary. As a female by myself I felt extremely unsafe. For the amount they charge they should have someone in-site as long as the gates passcodes work. Tried calling multiple times and got not answer. Terrifying when I needed to access my unit this night. Can't wait to get out of there!

Honestly the extra charges they are trying to force is not acceptable. I chose this place based on…read moreprice. Now they are saying everyone has to change their lock. But if you look at the contract it says nothing about that. And they will collect a fee for the lock. My brother and my parents have units and neither require insurance. This place does and they tried very hard to get me to sign up through them but it is cheaper online. Now I am out of the country and they are saying you have to have one type of lock. They also raised the price from 69 to 99 dollars after 8 months. If you accept that they are going to rip you off come here. Don't let the low fees trick you, they will just raise the price and then say they are sorry. It's a lie. 1 and a half years and they doubled the price. Just go somewhere else.

I'd like to start off by saying we've been customers here since 2008. I've only dealt with the…read moremanager Don and his wife and have ALWAYS been pleased with their customer service. They've always been nice, called me when my credit card expired and I didn't realize it, etc. So, before today I would have given them a 5/5. Now, as a fellow business owner, today proved that someone in management obviously lacks leadership and training skills. I noticed a late charge and that they didn't draw until the 11th when they always draw out of my bank account on the first of the month. My account had the funds in it and I use this account daily with no issues. I walked into the office today to be greeted by two younger females. I said I need to speak to them about a late fee that I was charged. She immediately seemed like she knew me and what I was talking about, and proceeded to say, "you're the person I just spoke to over the phone, right?" I said, "nope." But it sounds like someone else has this issue. I asked why I was charged a late fee. She said because your card didn't go through on Sept. 1. I told her that's impossible and I will speak to my bank about the issue because I've had other direct payments that went through on the Sept. 1. She said it doesn't matter because I signed a contract stating no matter the reason they charge a late fee. The problem with this; my bank says this problem is coming from Iron Gate's system, and that they see no draw coming from Iron Gate on the dates that this girl claimed that Iron Gate tried to draw. That's somewhat beside the point, it's the attitude and long line of excuses she gave me about this issue. Basically there was no customer service and that was apparent from the moment I walked in. Very disappointed, especially when I grabbed Don's (manager) business card and put it in my purse as she was going on about why they don't care what my bank says. I could care less about the $10, it's a matter of really poor customer service and a very poor reflection of the business. Remember, the person that you put in front of your business is the face of that business. Customer service is very important, and her attitude was inappropriate and a sorry "face" for Iron Gate. As a business owner I would be ashamed to have her representing my company, especially when she knew she was dealing with a loyal and longtime customer.

I've been at Iron Gate for almost a couple years now and there's never been a time I was unhappy…read more.. Jenny and Sarah, who I see most often, are always incredibly helpful and so sweet really there isn't an employee I've ever had less than wonderful interactions with. The location feels safe and secure as well as easy to access, which I greatly appreciate, and the price is really reasonable compared to other places I checked in with.. Thanks for being awesome y'all!

Constant price increases with no upgrade or reason for increase. Constant changing of staff, no…read moredirect contact of emergency situations are needed. People living in units. No bang for your buck here. Used to be amazing but they are changing going to bankrupt all their customers with price increases.