UPDATED REVIEW: I'm…read moreupdating my review because the owners of EZ Bed Bug has taken great measures to provide superb customer service after my initial review. They called and discussed my concerns and did everything in their powers to make it right. They even refunded my payment because of what happened. Their efforts certainly made me feel better as a customer and I can tell they were deeply apologetic and really do care about their customer's happiness. Now, this is what great customer service is all about! _______________________________________________________________________________ I was looking for a rodent control company and somehow EZ Bed Bug popped up. I only chose them because they were able to send someone immediately (same day). I had rats this year coming to my back patio and I couldn't get rid of them myself so I decided to call professional help. I caught a live one on a physical trap that got caught in a drain hole. Don, from EZ Bed Bug, said no problem, he'll be able to come and dispose the live rat plus treat the areas with bait station and prevent further rats. He sent an employee that was unprofessional from the start. He didn't have work attire, brought bait stations without poison and no equipment. I was hesitant to continue with them but knew I had to get rid of the live rat. So he continued and asked me for my own household equipment (broom, metal tongs and forks) to kill the rat because he had NO equipment with him. After about an hour, the rat was killed but he had to cut my electrical wire. Needless to say, I was very traumatized and upset about all this! I called Don right after the service and told him how upset I was. The only reason I paid them is because the poor employee was sweating kiling the rat. I told Don that his company was very unprofessional because 1) he didn't tell his employee that he was going to deal with a live rat 2) employee had no work attire and NO equipment with him and 3) had no rat poison to set in bait stations. Don said he would make it up and send someone the next day to fill the stations with poison which he did. But the subsequent follow ups for the next month were never completed. I called Don again for the other followups and he never picked up my phone or fulfilled the services. Do NOT use them - they are not professional!

The owner reached out to me to make things right. Even though it was quite some time later (couple…read moreof months) it was a good effort. He refunded some of my money and sent the guys over to my house again. They tried the heat treatment, but still weren't able to get the temperature high enough, although they did treat the room with pesticide which seemed to have done a good job. I did find some bugs still alive days after they left, but the owner assured me that the treatment will keep working even after several days. I was also told that a new heat machine was bought and that if I have any further issues, that I can call and they will return.

The owner came once the call was put in to rid of a mouse in the house. Eck came by with his son…read moreto check the entrances from outside and inside. He tells you what is going to happen and why. They got me covered for the season and havent seen the critter since. Thank you ARAP!

Very nice guys. I'm having a dust mite problem and they keep coming back, but these guys keep…read morespraying for them and are so kind about it. AND Patient,

Our technician was absolutely professional and such a pleasure to work with. Darien showed up,…read morespent plenty of time surveying the property carefully and entering the unit with the pest problem. He offered lots of tips about hardening the property in addition to the treatment he provided the same day. Clear communication, easy to schedule, reasonable pricing, and professional service. Highly, highly recommend this company! It's notably a big contrast to the larger companies in town who seem to all want to sign you up for some subscription that you don't need and send out a salesperson instead of someone to fix the problem. Can't say enough positive things about this small business.

We have ants and silverfish problem in our house…read more Emil did a great job with the customer service, very helpful, responsive, and gives a pretty good rundown what would be expected. The price is pretty reasonable, especially for 2 pests, and not overcharged as other companies. It comes with 2 visits, 2 weeks apart from the first. However, the on site experience was not as great as mentioned. Technician came, went to spraying right away, and it felt like he was in a rush. Did not really check what might be the cause of the infestation (would not be an easy thing to investigate, but we did not really see the effort to find the cause). We see a great reduced number of ants, but still see a few lingering around, not as concerned number as before, but we feeling better about the ants. Also, 2 weeks after the second treatment we keep seeing silverfish back even after the treatment and trap was applied (they mentioned the number might increase the following week/10 days after treatment due to them trying to leave the premises, or longer since the treatment is pet/child safe product and it might take a bit to work). After the 2 visits, extra visit/treatment will cost extra, even with some pests coming back. - Giving a 5 stars still since they gave me a full refund due to my dissatisfaction with the service on site. Treatment did not do as well to the my pests situation, but great customer priority, owning up to their words, and honesty overall.

Intact Pest Management is a highly-rated, professional, and knowledgeable company that provides…read morehigh-quality pest control services. Based on customer reviews, they are a good choice for a variety of pest problems, including their specialty in bedbug treatments. I recommend definitely Intact Pest Management for a successful bedbug treatment. They told me that I wouldn't have to throw away my furniture, and after the treatments, the bedbugs were gone. This directly supports the claim of their specialization in bedbug treatments. Alex was amazing. Very Professional and Knowledge. That price was more than reasonable. And came with a 30 day warranty that I didn't have to use.

Outstanding service quality. We've paid a ridiculous amount of money to Rose Pest Control for over…read morea year to exterminate German roaches. Intact did the job in 1 visit! They are prompt, respectful and honest. We HIGHLY recommend them.

Just a great family-owned business that still values great customer service. I'm a renter, and Anti…read morePest Chicagoland was contracted for my building through my landlord, but I was still blown away by how kind and helpful Sergio and his team were. I needed help changing a burned-out lightbulb on the side of my building's exterior, and they were kind enough to help out, no questions asked, while making friendly conversation. I would have no hesitation calling them myself if I ever needed their services again.

Sergio did an amazing job cleaning and removing a pigeon nest from my balcony. He was prompt in…read moreresponding, reliable, and did a great job. I highly recommend.

Had a mouse in the house and PROMAX did a tremendous job…read more Came across the critter on a Saturday morning. The owner operator came right away, examined the property and laid traps. His exam was extensive and he gave reassuring advice on what to expect. The mouse was trapped the next morning (Sunday) and he came back to collect the animal and re-examine the house. He laid additional traps in high risk areas and promised to come back to reassess the situation. I only wish that all service providers in the city could be as warm profession and helpful.

Everything...was told to have the service done in the early morning or evening. Showed up late…read moremorning. This service request started on a Tuesday, was quoted on a Friday through text. Needed email for the quote, but didn't send one. Omitted to check second location. Then said that they can't do the job. Wasted an entire week with tenants not being able to use their balcony's.

I was really happy with Eco Pest Solutions! Eric was quick to respond and assess a bee issue in my…read morehome promptly. He identified the source and took care of it within a few hours. He was very easy to work with and professional. Price was fair as well. I would definitely use this business again in the future!

I called to set up an appt to have a yellow jacket nest taken care of. The phone message instructed…read moreme to leave a message due to long wait times, and I would be called back. I never received a call. A few days later I scheduled an appointment online and received an email confirmation. No one ever showed up on the day of the appointment. I called again, got a machine, and left a message asking for a call back, and once again never got a call. Needless to say, would not recommend.

Have used Crow Pest Control for a few years now. They're always really easy to work with and arrive…read moreon time or ahead of schedule. They've been easily able to separate my unit services versus the HOA building services, making payments a breeze. Definitely recommend reaching out if you're having any issues with pests.

It's a tough battle with rodents in Chicago. I've used Crow for a few years. They are always…read moreresponsive. They are good dealing with tenants and not being alarmists.