This is one broke bus line. The 5:15 981 from the Pentagon never showed up today, and the 5:40 was…read moreten minutes late. No explanation, no apology. New management required.

I would recommend anyone traveling from DC to Horner road to slug, carpool, hell drive yourself…read morerather than rely on Omniride (specifically 971) The few occasions I've had to ride the 971 bus home, the bus was late. Not just a few minutes, 30 minutes to an hour. (I've taken this bus 11 times) This trip used to cost $5. For $11 I expect an air conditioned bus to arrive on time with plenty of seating. So many passengers are left in DC with no ride home in the heat, and sometimes in the pouring rain because Omniride cannot get it together. Every time I took 971 home, there was standing room only after the third stop. This route (971) needs another bus. There are too many people taking this route for the limited buses currently offered. Do better or charge less.

They went above and beyond in every way! Also, our bus driver was a total sweetheart. Definitely…read morerecommend them.

Great service, communication was spot on had no issues booking bus arrived on time was clean and…read moredriver was professional.

Great lot just park here before 10pm. They sometimes even have meetups and play cricket here.read more

Had my catalytic converter stolen twice now in a six month period after commuting out of the lot…read morefor 2 years with no issues. The police had a mobile camera on the lot for a few days but moved it recently and I rarely see a patrol driving through, so I'm looking for other options

AVOID THIS BUS COMPANY AT ALL COSTS!!!!!!…read more The incompetence of this company's management, staff, and drivers on the day of my daughter's wedding caused us angst, anger, and exasperation, not to mention we lost an hour of the wedding reception on that evening this past September. My daughter contracted with United Bus to have three coach buses transport 56 people each from a hotel in Alexandria, Virginia, to a wedding venue in the Mount Vernon area about 20 miles away, then back again after the reception at 11 p.m. on September 14, 2019. Allowing for a 20- to 25-minute drive, we figured the passengers would board between 4 and 4:15 p.m. and arrive at the venue no later than 4:50 p.m. The ceremony was scheduled to start at 5 p.m. So at 4 p.m. on Sept. 14 at the Hilton Old Town Alexandria, how many United Bus Charter buses showed up? One. When did Bus No. 2 show up? At 5:20 p.m. When did the third bus show up for the 4 p.m. pickup? Never. A comedy of errors and incompetence left nearly 100 guests waiting in the hotel lobby, so our wedding planner and her assistant quickly set up an Uber code tied to my account to start ferrying guests to the venue as they waited for the second and third buses to arrive at the hotel. Some guests used the code, others just paid themselves, and by the time Bus No. 2 arrived - 80 minutes late! - only seven guests and the wedding planner assistant were left. This 55-person bus departed with eight passengers at around 5:30 p.m. and arrived at 5:55, so the ceremony didn't begin until 6 - one full hour late. This hour delay caused the reception - scheduled to begin at 7 p.m. - to start at 8, meaning we lost an hour of the reception, a full 60 minutes of fun and laughter and dancing, because the venue could not extend beyond 11 p.m. because of noise ordinances and worker considerations. THERE'S MORE: After the reception, there was another bus issue. The third bus finally had arrived, so three buses were lined up in the parking lot, packed with our guests and ready to take them to a bar in Old Town Alexandria for an after-party. One bus departed on time, a little after 11 p.m., while the other two buses idled and prepared to leave. But one of the buses, driven by the same woman who was 80 minutes late for the afternoon pickup, took the wrong exit lane and could not navigate a left-hand turn out of the parking lot - in fact, she hit a fence with the bus, causing damage to the fence and the bus. Then, to add insult to injury, this incompetent driver was unable to back up the bus correctly and maneuver it to a point where she could make a right-hand turn to loop around and take the correct lane out. Her bus blocked the third bus from departing, so 100-plus guests were left stranded on these buses FOR 45 MINUTES! Finally, the driver of the other bus had to get out of his vehicle, take the wheel of her bus, and back up her vehicle so that his bus could get through and her bus could make a right turn, loop around the parking lot, and take the correct lane to finally get out of the lot. Yes, this company's bus driver was unable to maneuver her vehicle in reverse. Beginning on Monday, Sept. 16, we began emailing and calling the bus company to get information on how this situation unfolded and to request a full refund. These efforts were met with more unbelievable incompetence from the company's staff. First, we were told the company's owner was out of the country, unreachable, and would be back "next week," meaning the week of Sept. 23. We eventually found out that he was indeed reachable and had access to the internet, yet he was unable to send us even one email from his account? To say something like, "I understand your frustration and will deal with this when I return from abroad on so-and-so date." In the meantime, the wedding venue sent an email to the United Bus representative who had facilitated the contract, and her response was laughable and almost unintelligible. This response led the wedding venue to ban the bus company from its site, saying, "It sounds to me as if your company owes this family some compensation for the situation they had to endure regarding the timing and professionalism of your drivers. With regard to our venue, we will not be allowing United Bus back at our property as a vendor, and will be informing our clients of this." We continued to call and email the company and were met with more incompetence and delay tactics. "Next week" become the following week before finally the owner picked up his phone. After some back-and-forth, the owner said that he "wasn't proud" of his company's performance that day but would not be giving us a full refund as we requested. In the end, the United Bus owner offered less than a one-third refund, and after consulting with a lawyer, we decided to accept the offer rather than deal with this incompetent company any further. All in all, I would STRONGLY suggest not using United Bus Charter for any reason.

Do not use this bus company!!!!…read more We were guests at a wedding and 2 of the buses did not show up to transport the guests with no calls/warning. The guests were stranded and had to take Uber's to the wedding which caused the wedding to be an hour late and the couple lost an hour of their reception. Then, after the wedding, the bus driver on our bus got stuck because she couldn't make a turn to get out of the venue. We were stuck on the bus for an hour while she tried to get out. People were throwing up on the bus because they were so carsick from the jerky driving going forward and backwards trying to get out. It was a nightmare situation and to make matters even worse , the owner gave the couple a (laughable) partial refund. Not only should they have given a full refund but an apology would have gone a long way too. I highly encourage you avoid their services and find a company that has better ethics and management. Also, Gregor L.'s review is someone at the bus company who is trying to balance out the negative reviews. The sketchiness of this company continues.

This company cancelled on us (a national non-profit organization) just two weeks before we had a…read morelarge group coming to DC. We had to scramble to get a backup because we did not have a physical picture of our credit card to share with them. This is very concerning and suspect. Who requires someone to send a physical picture of a credit card?!

Fantastic experience from start to finish. Hired them to drive my son and his girlfriend to prom…read more Eddie was very professional and understanding in arranging everything. The teens changed their minds several times and we went down from a limo for 10 to a town car for the couple only. Also had some changes to the schedule, which Eddie rolled with each time. He communicated everything in a very timely manner and the charges were very transparent. The driver was extremely professional and came early. The kids said Adeel was a great driver. I got a text at the end of the trip to say they'd been dropped off at their final destination safely. I really appreciated that. I can't think of any way this service could have been better. Highly recommend this service.

Took their buses (BestBus/DC Trails) twice for a roundtrip. Trip from DC to NYC was marred by bad…read moredriving. The driver was tailgating cars which resulted in frequent abrupt breaking. This sent people jerking forward and personal belongings flying. Trip from NYC to DC had better driving but no help retrieving luggage which used to be standard customer service. Had to crawl in the storage space under the bus to obtain my luggage. Also, there were no rest stops on either leg of the trip.

Was too far to walk or get a cab, so why not a tour to Mount Vernon…read more It was comfy ride. Dropped us off and picked us back up after a couple of hours to let us tour Mount Vernon. Our bus driver was quiet but informative, but most importantly I felt safe riding on the bus.

I recently booked with Culdesac Chauffeur and was so pleased with my experience…read more I had not seen my sister since pre-pandemic. Once everyone in my family was fully vaccinated, we began to plan the long awaited reunion. Since I wasn't entirely sure of her schedule, I wasn't able to book until the day before we needed the driver so I was very happy that Culdesac was able to accommodate. From my initial phone inquiry until our drop off, every interaction with the business was professional. During my first phone call, I was able to book a driver for 5 hours to take us to a winery in Virginia. The winery is located over an hour away, so it was nice to be able to relax and not worry about driving. Everything was pretty seamless. Our driver (Rachid) was so professional and even arrived a few minutes early. He was a safe driver, kind and accommodating despite the non-stop storytelling and giggling between me, my sister and a childhood friend throughout the entire ride. Their pricing was upfront and pretty in line with quotes that I received from other businesses as well (and pricing was pretty transparent which I appreciate!) Thank you Culdesac for helping us make a very special weekend, safe and stress free.

A group of us was visiting Washington, DC for a hockey road trip…read more Two months prior to my trip, I emailed Culdesac, along with 2 other competitors for a price quote. Culdesac not only contacted me the same day, but they were the only ones who provided me with any form of communication, and I've yet to hear back from the other 2 companies. That alone catapulted Culdesac to 5 star status in my book! I had 11 people in my group and was suggested a 14 passenger Mercedes Sprint Van, picking up from IAD to downtown Washington for $275, which included tax and gratuity. I believe I spoke to Sammy, who was very helpful and friendly. Fast forward to February... The day before our trip, Sammy called me to reconfirm, and sent me our driver's name and number. A hiccup happened to our trip, and I sent Derek a text to come to the airport earlier than we agreed upon. Culdesac called to verify we needed an earlier pickup, Derek kept me in the loop of his transit time, and he came to the spot we told him we were at. Super professional! We decided to use Culdesac to take us back to the airport. Again the day before, I got a call and email reconfirming my pickup at 1:30 pm. We were told that Derek was going to take us back, but unfortunately a hiccup occured where his appointment was going to run over, so Derek texted me that someone else will pick us up, and not to worry. A few minutes after the text, Culdesac called me to say Derek was being replaced by Sam, and they texted me his number. Sam arrived at 1:15 in a 20 passenger van, just as nice as the Mercedes Sprinter, and even newer! It was also handicapped accessible, which was a good thing to remember if someone was disabled. He was just as courteous and got us to the airport safely and quickly. I honestly believe this company deserves 5 stars. They were professional, easy to get a hold of via email and phone, and communicated with me from start to finish. They charged my card after the service was completed, and the tip and tax was included in the fee. I would gladly use them again if I am back in the DC area.

I will absolutely recommend this company for their transportation services. I needed a reliable…read morecompany to transport 20-28 ladies for my birthday winery tour and they delivered! I used their executive shuttle and it was top tier. Everyone was comfy and safe during the ride. The tech worked perfectly and I was able to play some good music for us during our trek across VA. Our driver, Gary, was phenomenal. 10/10 service!

Jazzie and Angel were responsive and easy to work with from the get go and our driver was…read moreexcellent. We had the sprinter limo van and it was a great fit for our group - clean and well appointed. We struggled a little with the A/V system but were able to get it working.