From the time we dropped our vehicle off until we picked it up our advisor Evita Pierce was on…read morepoint. We received timely updates and was informed throughout the entire process. Getting car work done can be confused, and frustrated, so my sister Tammy and I are so grateful for her helping us and being as attentive as she was.

I strongly advise DO NOT go to any Gillian dealer store. Based on my personal experience, I found…read morethem to be dishonest and misleading. I learned this lesson the hard way -- it ultimately cost me my car and over $30,000 down the drain. This was not a small mistake or misunderstanding. I trusted them and paid the price for it. I'm sharing this so others don't go through the same financial loss and stress. Please do your research and think carefully before doing business with them.

I had two recalls and a problem with the charge door. They fixed it as soon as the parts came in…read moreand it was an easy drop off and pick up. Good job Edwin and team!

So this is for the sales side of this dealership…read more We stopped in because we found a used vehicle online that we wanted to see. I guess shame on us for not calling ahead of time to see if it was still available, even though I found it only hours earlier. The location is sketchy AF. There was a salesman out front smoking when we arrived... which gave us the "ick." The vibe here made us uneasy. We inquired about the vehicle we found online and he said he thinks it was already sold but he checked with his manager. We were told the vehicle sold DAYS ago and he was unsure why it was still listed online. He then proceeded to get us to buy a NEW vehicle instead, to which we repeatedly said we only buy USED. It was like he didn't want to listen to what the customers wanted. All in all, we ended up buying a vehicle at another dealership but it was the same vehicle we came here to see.... Sooooo, 99.9% sure even with the sketchy-vibe here, they would have made a sale. I'd say maybe next time but I 100% don't think we'll be back.

Ultimate Motorsports is a hidden gem! Awesome cars and prices! Found the new love of my life here-…read moreJCW MINI Cooper. Absolute blast to drive and cheaper than a Honda Civic. Straightforward sale with no games or stupid add-ons.

BUYER BEWARE! They…read morebribe you to take down bad reviews (I was offered $1,500 but then would have to sign a legal document not sharing my bad experience anywhere.) The short version: They sold me a vehicle with thousands of dollars in existing issues. The long version: I live in Austin, so I had Anthony do a FaceTime tour of a Tesla Model X with me. He reiterated again and again how clean the vehicle was. Zooming in on a tiny little paint chip here or there, but everything else was "great." I bought the vehicle and had it shipped to Austin. First time driving it, I knew there were issues. 1. The A/C didn't work at all (huuuuge problem in a hot state like Texas.) 2. The vehicle, after driving for a bit, would go into "creep mode" where it wouldn't accelerate and said it needed to be taken in for service. 3. The passenger's rear side of the vehicle was covered in hail damage. It's cosmetic, but wasn't disclosed and majorly affects the re-sale value of the car. I contacted Anthony right away (literally day 1) to let him know about these 3 issues. No response. Gave it some time, pinged him again. No response. Weeks go by, and it's not until I left a 1-star review that all of a sudden they reached out and wanted to help...but only if I would take down the review. So I took it down because if they wanted to make it right, then I'm good with that. By this point, my vehicle was at the Tesla service center. When the bill came back for $2,500, they only offered to cover $1,500 because the vehicle "didn't have any issues" when it was with them Now my vehicle is in the shop for a second time because there was still the acceleration issue, so it's actually $3,700 total to get these issues fixed (not counting the body damage.) Very, very disappointing car buying experience and a super painful lesson that these guys either don't test the vehicles they get in...or they do and they lie about the condition they are in. Either way, buyer beware.

Saul, Kathie, and Machelle were so professional, kind, and went above and beyond to make sure I…read moredrove away with the Jeep I wanted. 1,000 thank yous aren't ever going to be enough !!!

This is for the service department for Group 1 (rebranded Sterling McCall) Toyota. Took about 4…read morehours from checking in to the appointment time to getting the vehicle back for an oil change and multi point inspection. It took so long that I opted for them not to even work on the other items recommended to be worked on. They took forever and this was probably a near world record for lack of urgency.

I was put in the position unexpectedly to replace my car. I had driven Toyotas for 20 years and…read morewas prepared to replace my car with another Toyota. After visiting Toyota dealerships and being unimpressed by the SUVs and disappointed in the customer service, I decided to look elsewhere. I was contacted by Chris at Greenway Mazda after requesting a true car quote. I told Chris my situation and that I really didn't know what I was looking for other than a new SUV. We made an appointment for later that evening and he promised me he would be thorough and provide me everything I needed to make a decision. Chris kept his word. When I visited, he greeted me with a smile and immediately took me to a CX-70 and I fell in love. He went over features and we took a test drive. Chris was very friendly and personable. Throughout the interaction, he was patient while I had questions and called my mom for her opinion. I did not make a car deal on the first day, but Chris worked TIRESLY the following day to work with the managers to fit my budget and we were able to close the deal. Juan, the finance manager was also very nice and patient. Chris checked on me the following week and genuinely seemed happy for me. The car itself is amazing and really stands out. I'm happy I was able to branch out of my comfort zone and work with Chris and Greenway Mazda.

WORST DEALERSHIP EVER…read more Even compared to buy-here-pay-here dealerships, the level of respect, communication, and basic customer service IS significantly worse. If you are a lazy sales reject, definitely recommend applying here. This is a great work environment for fostering bad sales skills.

Katherine at Southwest Infiniti made purchasing my vehicle as easy as can be. Great customer…read moreservice. I would recommend this place to anyone in the future who are in search for a vehicle...ask for Katherine. Best car dealership I have ever been to! -Tony Vespi

Service was fine. Came here to look for a new vehicle and someone did approach after looking for…read moreawhile and then wasn't too pushy so that was nice. Even though the salesman was new he seemed nice.

Vinh is the best sale person at Sterling Mccall Acura. He is so nice and knowledgeable about the…read morecar. You can definitely tell that he wants to make the customer satisfaction with their purchase because it is a big spending. He will be honest with you about the price, and try to work on your best interest while balancing the dealer price. Therefore, he is a person with high integrity. I strongly recommend him P/s : If you have to use the internet sales before coming to the store, I also recommend Linda for internet sales person. She will go beyond your expectation before, and even after making purchase. Therefore, you cannot go wrong with her! Great dealership with honest sales people!

Serious Concerns with Billing Practices & Unprofessional Conduct…read more My experience with Sterling McCall Acura's service department raises serious concerns regarding both customer treatment and potential insurance billing practices. This specifically involves service advisor Antonio Mora and service manager Don Morrell. I brought my 2024 Acura MDX in due to a significant water intrusion issue that had already resulted in visible mold forming under the carpet. This is not a cosmetic issue -- it is a health and safety concern. From the beginning, the level of professionalism was unacceptable. Antonio Mora was consistently rude, dismissive, and uncooperative, to the point that even my State Farm insurance adjuster documented his behavior as rude in their official report. Now to the most concerning issue -- inconsistent and questionable pricing: Initial estimate (customer pay): * Water leak repair (including labor): $975.17 * Replace all wet/mold-damaged carpet: $2,353.05 * Replace missing rear carpet: $593.70 * Total: $3,921.92 After filing a claim with State Farm, the scope of work was reduced, yet the pricing structure changed in a way that raises serious red flags. Insurance-approved estimate: * $3,510 to repair the leak and clean the carpet * NO carpet replacement included Despite a reduction in scope, I was told that labor hours had significantly increased (for example, allegedly 10 hours just to remove the headliner) -- even though the original quote to repair the leak including labor was only $975.17. This creates a clear and troubling discrepancy: * Less work being performed * Significantly higher labor allocation * A similar total payout from insurance This raises the question of whether labor hours and repair costs were intentionally adjusted once insurance became involved in order to maximize reimbursement. Meanwhile, I am left with a vehicle that still contains mold-affected carpet, meaning the underlying issue impacting my health and vehicle condition has not been properly resolved. To be clear: * The dealership has received thousands of dollars * The repair was downgraded from replacement to "cleaning" * I am left with unresolved damage and potential health risks This is not acceptable, and it warrants further scrutiny. Due to these inconsistencies, I am exploring escalation options, including: * Filing a formal complaint with Acura Corporate * Submitting documentation to the Texas Department of Motor Vehicles (TxDMV) * Reporting the matter to the Texas Attorney General Consumer Protection Division * Requesting a full audit of the claim and repair billing through State Farm I strongly advise others to proceed with caution when dealing with this service department. Transparency, consistency, and professionalism were completely lacking in this experience.

Worst service department! Very poor communication and lack…read moreof knowledge from the advisers and manager. Find any other GMC dealership to give your business to

Gosh, I hate giving bad reviews but I tell 'em like I experience 'em…read more So my husband bought a GMC truck but it didn't come with a key fob so we picked this GMC dealership to get it. First off, trying to call this place and talk to a human is nearly impossible. I called and was on hold so long, I hung up and called back... and sat on hold again. Same thing happened to my husband. When he eventually got ahold of someone, he ordered the part and was told it would be a day or two for it to come in and he scheduled the programming for the next week, just to be safe. Well, I volunteered to take the truck in for the service appointment. I got there a bit early, went to the parts department to get the key fob... only, for some reason, IT WAS NEVER SENT. At no point were we notified. They said they would try to find one locally so I didn't have to come back. Claimed it would be about a half hour. Now, we were told the programming was about an hour so i originally planned to be there for an hour... WHEN ALL WAS SAID AND DONE, I WAS THERE FOR SLIGHTLY OVER THREE HOURS. For my "trouble" I was told I would get 10% off the part but conveniently, their system was down and extra fees were tacked on and honestly, I paid more than we expected WITH the "discount". I still couldn't get the math to add up to what we paid no matter how many times I crunched the numbers. I felt like the guy lied right to my face. Oh, and no one seemed sorry that I was stuck there for 3 hours either. Like, if the part didn't come in, then call so we could reschedule the service appointment. Nope. Big waste of time. There are other GMC dealerships and God forbid we need something from a dealership, we'll try another one.

If you have bad credit and have some cash, this is your place. Like a car that cost 30k and you got…read more5k or 10k these people are gonna put you in that car. As long as you make those payments and dont care about insane interest, this is your place.

I would like to share my recent experience in hopes of promoting transparency and encouraging…read morestronger oversight within the dealership. While I'm ultimately satisfied with my vehicle and appreciative of the support I received from Mr. Abdul and Edward, my overall experience was unfortunately impacted by the conduct of one particular employee. ....Please steer clear of Mrs. Shawn!! She's a scammer, bully, liar and manipulator. She's very deceptive, rude, ghetto and unprofessional. She will finesse & falsify your paperwork and ask for a larger down payment $2000 or more to pocket the money under the table. She will write her friend's name down on your application as if they referred you to also pocket the $500 referral fee fraudulently. Additionally, I believe there may be a concerning connection between Mrs. Shawn, Mrs. Maria, and other individuals in the payments department, raising further questions about her being able to have them print checks on demand. When I brought these concerns to management, rather than being addressed calmly and professionally, Mrs. Shawn reacted with hostility--yelling, getting in my face, and behaving in a manner that I found loud, aggressive, and entirely inappropriate for a customer service setting. Several other staff members appeared visibly uncomfortable, which suggests that this may be a broader issue that warrants further attention. The staff here is literally terrified of this wicked individual. I showed proof, asked for the cameras to be pulled, and she still was still able to manipulate her way out. I respectfully recommend that senior management, particularly Mr. Abdul, review this matter closely. Ensuring integrity and accountability at all levels will help protect future customers from similar experiences and uphold the dealership's reputation. Despite these challenges, I sincerely appreciate Mr. Abdul for eventually taking the time to meet with me and help rectify part of the situation. After multiple visits over a two-week period, he refunded a portion of the funds she pocketed, which I greatly appreciate.

We have used jaguar southwest Houston for almost 2 decades. My wife has a range rover and I had a…read morelittle two door coupe and now have the big XJL. Coming in for oil changes and service is nice with a nice waiting room good coffee and snacks. Yes they're not the cheapest but they usually fix it right the first time and my oil change with expensive specialized synthetic was cheaper here than at independent shop & it's always nice to have a real Jaguar shop lock my car over when I bring it in for its annual oil change. *Really like our service advisor Kevin Sturgis-great guy!

Service Department and General Managers are crooked as #%$& they lie and try to force you to sign…read moredocuments and refuse to give you copies. The General Manager wont even call you back after a giant mess they made of my vehicle. Not to mention they rear eneded it with another customers vehicle right there in the drop off bay. Replacement was a faulty broken part and had cracks and they promised to make it right but have now been dodging calls and wont responde. I have photos, audio recordings and video to back all of this up. Texas is a one party recording state and a verbal binding contract state.