Love Honda ! This is my second time purchasing , and honestly cannot be disappointed! Hazen , and…read moreOZ did an amazing job, got me in a 2027! Explained all add on and were patient enough to show me cars , and let me test drive various vehicles. Definitely would recommend, I know everyone's experience is different but I will say mine was 10/10!! Thank you Honda !

PLEASE DO NOT BUY A CAR FROM THIS COMPANY THEY JUST CARE ABOUT MAKING SELLS AT THE EXPENSE OF GOOD…read moreBUSINESS AND CUSTOMER SERVICE!! I bought a 2015 Mazda cx-5 from these guys on August 15th and I paid for my registration. Texas Transportation Code § 501.0234, a motor vehicle dealer must apply for the title and registration on behalf of the buyer within 30 calendar days of the date of sale. Today is October 5, 2026--the dealer is currently over 20 days past the legal state statutory deadline. Because the dealer failed to file the Form 130-U with the Harris County Tax Assessor-Collector, my temporary metal ePLATE authorization window has lapsed, leaving me stranded with a legally unregistered vehicle on public roads. I called their title clerk I'm pretty sure her name was Peggy and she specifically told me that when they sold me the car, they did not have the physical title yet which I'm pretty sure is also illegal to sell a person a car without actually having the title in their possession. I went up there on Saturday October 3rd and asked to speak to the manager and the front desk is an older Caucasian lady specially told me that the manager "would not know anything about titles or vehicle registrations" which is complete BS. How would a dealership manager not knowing anything about the business he managers. Also the person that sold me the car Ramy, demonstrates scumbag behavior by also lying to protect his position because I texted his phone about this issue maybe a day or two earlier than this and I have to emphasize the fact that I DID NOT LET THIS GUY KNOW I WAS COMING IN PERSON AT ALL! But conveniently when I come up there and I'm disputing with the desk clerk, he says he talked to someone and says that it would take 10 more days for me to receive it in the mail. So you just talked to someone magically in five minutes? -Furthermore, the lady proceeds to lie again to me saying my license is a permanent license plate and it's not a temporary one even though it definitely is temporary. I explained to them that I tried to put this license plate on EZ tag and ez tag would not allow it because there's unpaid tolls associated with the license plate number. This further proves my assumption that this is a temporary license and someone had been driving it around and not paying the tolls. (Which of course they denied). The lady then proceeds to tell me that she "makes sure the license plates are all authenticated herself" and that in 10 days I will "probably" receive my registration in the mail. I swear to god I am not making this up. They basically sold me the car to move inventory fast and said it takes 6-8 weeks to give them time to cover themselves and now because the title is taking longer than expected they're trying to scramble and lie to my face. The car itself has not given me any issues but I for sure will not be buying anything from this company again and I will scream from the mountain tops to ensure these guys don't screw anybody else over.

I did not buy my Kia here but I had two recalls to get taken care of…read more I came to Archer Kia and it was so lovely. I made an appointment online and arrived about 15 minutes before my slot. Every single guy I talked to during this time was an absolute gem! Let me know how long it'd be, made sure I was set up to work out of an office, gave me the WiFi, communicated what they did and signed off on it. When I actually got back into my car (in the estimated time frame) the floors were vacuumed and I did notice they left a report of a general inspection~ of my car to make sure it was healthy otherwise I don't love dealing with cars but the guys in the service department here made me feel at peace with everything, i loved the open communication and really the little details made it worth it.

I am extremely disappointed with the level of customer service I have received from this…read moredealership, particularly from the Finance Department. I have made multiple phone calls and left several messages over the course of a week, and I have received absolutely ZERO response. My calls are not answered, and my messages are not returned. The reason I have been trying to reach them is because I experienced a road-hazard issue. Fortunately, I purchased the Tire & Wheel Protection through the dealership or at least I thought that would be fortunate. Unfortunately, having the protection does very little good when you cannot get anyone to provide assistance with actually using it. After finally receiving a phone number from the GM, I contacted the protection company only to be told that they could not locate a policy for me, despite the fact that I was provided an actual contract showing that I purchased the coverage. Since then, I have continued calling and leaving messages with the Finance Department simply trying to get the correct information so I can file my claim. Again, ZERO response. I eventually emailed the GM as well and received no response there either. I understand dealerships are busy, and I consider myself a very patient person. However, after a full week of being ignored, I have given up trying to get assistance. This experience has made me seriously question purchasing additional car from this dealership. I believe these products can have value, but that value means very little when the dealership that sold them to you is unwilling to help when you actually need to use them. I am genuinely disappointed because customer service shouldn't end once the vehicle and additional products have been sold. My wife and I are currently in the process of purchasing another Kia, and unfortunately, because of this experience, we will now be looking at another Kia dealership for her vehicle.

What an amazing experience. Bought a car literally in 45 minutes plus test drive. Love the no…read morepressure sales and quick turnaround on a great Lyriq. The price was extremely fair and just an overall great experience. Thanks Anthony @ Ultimate

CARFAX led me to this company where I purchased a 2021 Audi A8 with low mileage at a decent price…read more I live in Nebraska and delivery was an unpleasant experience with three canceled delivery dates. However, even worse was the fact that it arrived smelling of coolant. My mechanic discovered a leak that is now setting me over the $4,000 mark. Even more, he discovered parts under the hood unassembled and with bolts he could loosen with his hands as though someone started a service project and then just "gave up". Called Ultimate Sports and the salesman no longer works there. I was given a name to email and I have been "ghosted". I bought this car with trust and in good faith, but was denied. Where does the support lie as a consumer?

Doesn't do much good to arrive with an appointment…read more long wait getting checked in and longer wait for service. Appointment 0840 now 10:19 and car showing not inspected. Came in for Service after 1 year and 5336 miles on engine. Very nice upgraded Facility. Tho, Recliners needed to put up feet and take a nap while waiting. Coffee and water available Vending machines also but need to take out the fake foods and replace with Real Organic Foods and Beverages No loaner option, so have to wait for the Hours to pass, slowly. A taco bar would be nice to have and no doubt it would make money. Requested a detail after service. Told Car wash not working, not good like the ice cream machine at McD.

I brought my car in for a simple oil change and ended up spending about 4 1/2 hours at the…read moredealership. The most frustrating part wasn't even the wait, it was the complete lack of communication. I sat there for four hours without a single update and eventually had to go ask what was taking so long. The employee at the front told me it would be "10 more minutes." After waiting longer, I checked again and was told it would be out "in a few seconds." When I asked why it was taking so long, the response I got was essentially, "I don't know, man, there's a bunch of cars and a big line." There was no transparency, no explanation of where my vehicle was in the process, and no effort to keep me informed. Every time I asked for help, I was pointed toward another employee instead of getting a clear answer. The constant runaround made it feel like my vehicle had simply been pushed aside while I sat waiting. In the end, I paid $57 after a discount, and I was told the normal price would have been $79. Spending nearly five hours waiting for a basic oil change at that price is ridiculous. I'd rather take my vehicle to a local mechanic or a place like Take 5 and get the same service done in a fraction of the time. My entire day was wasted sitting in a waiting room. I won't be returning for future service.

Great team! Purchased a vehicle, smooth transaction and had my first service and it went great…read more Loaner offered even for an oil change!

Do NOT and I mean DO NOT purchase a vehicle from this establishment. I mean problem after problems…read more I purchased a truck from this place and it was no better than calling MATILDA daddy for a car. I went to get it fixed and they put the wrong part on my car made it even worst. They are liars cheaters and even worse people that don't handle business. If you want a road worthy car and reliable car look elsewhere!

Bennie Bynum is the man!…read more My car seized up and I thought I could get away with going to a third-party shop. Had a weird gut feeling, took it to South West Infiniti , and Bennie went to bat for me and made my repair happen. This genuinely is the best service rep/customer experience I have ever had in 10+ years. I highly recommend coming here & asking directly for The Man himself; Bennie Bynum.

Service was fine. Came here to look for a new vehicle and someone did approach after looking for…read moreawhile and then wasn't too pushy so that was nice. Even though the salesman was new he seemed nice.

After searching many Acura dealerships all over town, I found an Acura I wanted to test drive…read more It was a bit of a drive for us but had a gut feeling this would be the dealership to go to. On the southwest side it is close to the tollway. I had already been communicating via text with my salesman Dammy, and I was able to coordinate a test drive and the hours he worked. Drove up and the car was waiting for us. Took a look at vehicle thoroughly and decided it was not what I was looking for. However Dammy actually took the time to listen and searched his inventory for a newly listed model that was practically brand new. I test drove it and decided that I wanted the vehicle and immediately went inside around 6:30 pm to make a deal. They close at 8pm. Dammy did not waste any time making the deal work for us. Went to finance with Ryan and was out the door at 8:25 pm very happy! The guys here are very respectable and not pushy. I was especially happy with the service and clear communication throughout the entire process. We came back the next day to pick up my car and everything was ready including the new license plates which Dammy took the time to install himself. Overall a great place to buy!

Scheduled an oil change at 1:00 in order to get the 10% discount. I waited 40 minutes outside in…read morethe heat for a service tech to check me in. Eventually I was told that "everyone is at lunch". The service tech told me that my tires are wearing down & I should get my alignment fixed and that my brake fluid needs to be replaced. Eventually my car was ready for pick up, they parked it super far from the service dock and when I went to pay, the same service person said "everything looks good (including my tires / brake fluid ‍)". On top of all of that, I waited at the dealership and had to sit there with no AC and no refreshments.

Sterling McCall Buick GMC was great to work with!!! Big…read moreshout out to the sales consultant, Juan Rodriguez! I was on a search for a used Ford Bronco on Autotrader and that's how I came across Sterling McCall Buick GMC. I live in CA and I've never purchased a vehicle before from so far away from home. When I called up the dealership, Juan Rodriguez was the guy that took my call and was the one that made this entire unusual for me transaction very smooth. We had multiple back and forth communication over the phone or text, but Juan was always there to answer any of my questions, concerns. Vora did an excellent job with helping to get the financing for the vehicle. I would highly recommend this dealership!

Build a better car. Purchased 2023 Acadia. In less than 4 years replaced air conditioner,…read moretransmission, radio and thermostat housing. Thousands of dollars. Service is good but very little assistance from GMC customer service or dealership on costs.

I owned a classic luxury car, paid cash for it in PA and drove it to TX and registered it in TX…read more A commercial truck hit my car. Received an insurance check to repair it (my ins. deductable: $1,000) All my life i never used credit. My score was ZERO. Shabana Motors sold me a 15 year old car, (who's book value was $7K). Purchase value: $14K,(plus high interest) and well over 100,000 miles. but it had a 2 year warranty or 20 miles. my credit score jumped immediately to 630 after 4 payments. I felt lucky to get the car fixed for free a few times during the warranty period. and again within the ending period of the two-yr warranty, (yet my mileage was way past warranty.) YES, i felt damn lucky to have this car and service from a dealership, and very greatfull too. i had financial difficulties. Finance department worked with me. Very nice person. Very nice to me as well.I had a couple of repairs. took out personal, then later payday loans to fix the car. Then one day, (remember, ive only had the vehicle 2 years, and still owed 2 more years in payments) my engine just...messed up. im on foot. i lost both jobs i had immediately. i lost everything.i lost my apartment. staying with a friend. im a burden to my friend, but im trying to find work again. my car got volantarily repoed. losing my apartment will black me out for 7 years for apartments. losing my car will black me out for 7 years for purchases. i cannot find work with good pay without a car. Im ruined. and yet, im waiting to see if this dealership, not only puts my remaining balance into collections...but will the collection agency sue me. so if youre hear wondering if Shabanna Motors is a good company or not? I was glad to have a car. Id rather have a car and be employed and be a vital part of society. be grateful, people. i have nothing now.

Honestly, I would NOT recommend Shabana Motors based on my experience. I understand that I have a…read morecar payment and that I'm responsible for paying it. What I don't understand is how you expect someone to make their payment when you turn their vehicle off and prevent them from getting to work to earn the money to pay you. I was already struggling and trying to figure out how to get my payment together. Instead of showing any understanding or working with me, Shabana Motors turned my car off. Now I'm stuck without transportation and unable to get to work -- the very place I need to go to make the money to pay my car note. That makes absolutely NO sense. I'm not asking for my payment to be forgiven. I'm asking for a little understanding and reasonable communication when someone is clearly trying to get the money together. Turning off somebody's transportation when they depend on that vehicle to work only makes the situation worse. This experience has shown me that once they want their money, they don't seem to care what position they put their customer in. If you depend on your vehicle to get to work and take care of your family, think very carefully before financing with Shabana Motors. I regret doing business with them and would not recommend them to anyone based on how I have been treated.

We have used jaguar southwest Houston for almost 2 decades. My wife has a range rover and I had a…read morelittle two door coupe and now have the big XJL. Coming in for oil changes and service is nice with a nice waiting room good coffee and snacks. Yes they're not the cheapest but they usually fix it right the first time and my oil change with expensive specialized synthetic was cheaper here than at independent shop & it's always nice to have a real Jaguar shop lock my car over when I bring it in for its annual oil change. *Really like our service advisor Kevin Sturgis-great guy!

Disappointing Purchase Experience - Poor Inspection and Customer Service…read more I purchased a 2024 Mercedes-Benz GLS 450 from Land Rover Southwest Houston, and unfortunately, the experience has been extremely disappointing. During my test drive, I specifically pointed out an unusual noise coming from the rear suspension. The salesperson reassured me that it was nothing to worry about. Within days of purchasing the vehicle, I had to take it to a Mercedes-Benz dealership, where technicians diagnosed both rear shock absorbers as defective and replaced them under the manufacturer's warranty. I was without my vehicle for approximately a week immediately after purchasing it while these repairs were being completed. This was extremely inconvenient, especially considering I had just purchased the vehicle and expected it to be in proper working condition. What makes this even more frustrating is that I'm already experiencing additional issues that will require me to take the vehicle back to Mercedes-Benz for further inspection and potentially more repairs. This is not what anyone should expect immediately after purchasing a vehicle. While I appreciate Mercedes-Benz taking care of the initial repairs, my concern is that I raised the rear suspension issue BEFORE purchasing the vehicle, and it was dismissed. After requesting the dealership's pre-sale inspection records, I discovered that the vehicle's recorded mileage increased by only two miles during the service and reconditioning process, which included a used-vehicle inspection, multipoint inspection, and four-wheel alignment. Management subsequently stated that a 2-3-mile test drive was standard and that their inspection identified no suspension concerns. This leaves me questioning how two defective rear shocks went undetected, particularly when the noise was noticeable during my own test drive. Communication after the sale was also disappointing. I had difficulty getting timely responses and ultimately escalated my concerns to senior management and corporate guest relations. For a luxury vehicle purchase, I expected a much better inspection process, transparency, and customer service. My advice to prospective buyers: Have any used luxury vehicle independently inspected before purchasing, and do not rely solely on verbal reassurances from the salesperson. Unfortunately, based on my experience, I cannot recommend this dealership.