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    Desire K&B Design

    2.8 (8 reviews)
    Closed 10:00 am - 5:00 pm

    Services - Desire K&B Design

    Countertop installation

    Desire K&B Design Photos

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    Huge gap on window sill
    M H.

    This is a NEGATIVE ONE Star rating. Do not use this company ever. I recommended this store to a close friend because my own prior experience with them was decent (still had some flaws), but it turned out to be a huge nightmare for my friend. I feel I'm personally liable for my recommendation. To prevent others from suffering the same, I feel I'm obligated to warn the general public about the poor customer service and workmanship this store provides. Their measurement/cut seems to be always off, at least based on the experience my friend and I had. This happened to our kitchen island countertop. When the store sent someone to do the measurement, the person pointed out that the wall that connects to one side of the kitchen island countertop is not perfectly straight, so he made some sort of model and assured us that the stone would be cut accordingly. However, when the piece arrived on the day of installation, the side that connects to a wall was not lining up straight to the wall. The installers (three different guys) said that it was either not measured accurately or not cut properly. It's not their problem, but they tried to resolve the issue by trimming the side right at our house and apply more silicon to make the gap less visible. This same issue was a lot worse for my friend who paid this store almost $10K on brand name silestone countertop and several window sills. The countertop was made one inch too long. Three window sills were made about one inch too short. Again, rather than taking these pieces back, the store offered $200 discount to my friend and had the installers resolve the issues on site. As shown in the pictures, the connecting line on the window sills are very visible. That is not an acceptable result by anyone's standard. However, the salesperson, Sharon, insisted that because my friend was already offered a very good pricing as well as the $200 discount, they should be happy enough and stop complaining. Her attitude and tone of voice were very negative and aggressive when my friend tried to discuss these issues with her. She also refused to let my friend speak to the store owner. She also said to my friend that "mistakes are unavoidable." I'm very surprised at the level of standard this store has for themselves. How can a so-called professional countertop store make one-inch gap on more than four pieces? Where is the quality control during the entire process? Additionally, these are not my friend's mistakes, so why should they suffer the consequence of looking at those ugly and yet expensive products for years to come? To be fair, their price on the American brand quarts countertop is relatively cheaper than the other Chinese stores we visited in Flushing. However, we've learned the hard lesson that you get what you paid for.

    Reflection of light near chipped area.

    Their prices are marked up a lot more than other competitors, probably due to their display room. Their installer is reckless and unprofessional. The installer did a sloppy job and ruined the surface of the counter. The counter also came chipped. I didn't notice until I paid in full. They couldnt fix it and only offered to give me back $200 on a $4000+ install. It was a good thing we bought Cambria product. We got them involved and they dealt with the store for us. The store stalled for a long time. It took them THREE months to replace the counter since the first install. From the first day of the incident til the end, not even one person apologized. Not their boss, the installer or the sales rep. Obviously I would not come back here or to their main store ever again.

    My finished kitchen. I am very happy with my new kitchen that I got from Desire K B Design

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    4 months ago

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    7 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    8 years ago

    not bad can do better they try to do what they promise but not to its fullest

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    Desire Kitchen and Bath

    Desire Kitchen and Bath

    (8 reviews)

    Downtown Flushing, Flushing

    if you like headaches and nightmares and cabinets not fitting right then use them . if you like…read morepeace of mind keep searching for a more reputable place . i ordered $9,000 worth of cabinests only to find out they bought the cheapest ones not the better ones like jay promised us. once they arrived the driver tried to leave them in the street not even our driveway ?????????? then when the contractor tried to install them he said wow they look cheap. and nothing fit upon calling jay he said dont worry . then he admitted the guy who claims to be a partner who came to measure , jay admitted he measured wrong !!!! he said dont worry . im still worrying never did anything to correct still waiting heading to court what a scam of a crew !!!!!!!!!!!!!!!!thank jay liar.

    Do not use them! Just keep searching for another cabinet store! I started off back in December…read morethinking wow, this place was great. Probably would have given 4 stars day 1. Today, 6 months later, I'll just say... I ordered cabinets in December and I still do not have a kitchen. 6 months wasted! Do not waste your time here! Asked for an update yesterday, still nothing. From changing cabinets and colors 3x because they didnt know what the company was making, them agreeing to one price to changing it when we went to put money down and sooooo much more!!! Screening calls and dont reply to texts until days later! Do not use!!! Walk away! Keep searching!!

    Desire K&B Design - countertopinstall - Updated May 2026

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