Grateful for Enterprise. I had rented a car while on a work trip from PHX. It was HOT (122°…read moreaccording to the car). I was alerted by the car when I turned it on that there was a flat when I was at the hotel. I called my company's travel agent because I didn't know what to do and had declined the insurance and roadside assistance. The travel agency said to call enterprise so I did. They were so kind and arranged for AAA (which I personally don't have) to come change the tire. The driver and enterprise kept checking in to ensure I was okay. When they arrived they discovered it was just a donut in the trunk but inflated it and put it on the car. I was told not to go over 50 mph. Well that's hard when you have to take the freeway anywhere. So I called enterprise and they immediately reserved me a car 3 miles away and I took backroads to get there. They didn't have any cars available when I arrived. But a lady dropped her car off, the agent working immediately checked it in, cleaned it, and gave it to me. I was able to safely continue my trip in my new car. Great customer service and no extra fees!

Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

Been renting from this location for several years now. Andy, the manager, is ALWAYS friendly and…read morehelpful. Location is really convenient - located in the Doubletree PV Resort.

They handle Avis and Budget cars here. We brought in a car that was improperly inspected before…read morebeing checked out to a customer. The dude boasted that they rented thousands of cars yesterday. Ummm good for you? I rented one and it sucked big time.

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.

​ Absolute Lifesaver! Skip the Competitors, Go Straight to Alamo!…read more​After an absolute nightmare experience across the counter at Budget Rent a Car--who shockingly overbooked and expected us to stand in a two-hour line--we canceled on the spot and turned to Alamo. It was the best decision we could have made. ​I literally booked a reservation with Alamo on my phone five minutes before walking up to their desk at Phoenix Sky Harbor. Not only did they seamlessly honor the ultra-last-minute booking, but the agent, Ahmed and his manager (didn't get his name),, went completely above and beyond. Recognizing our tight schedule and frustration with the previous company, Ahmed took incredible care of us and gave us a fantastic vehicle to get us on the road immediately. ​Ahmed's outstanding hospitality and quick thinking turned a stressful travel day completely around. The efficiency, cleanliness, and elite customer service at this location are second to none. I will never, ever rent from another company again. Alamo has earned a customer for life! ​Pros: Lightning-fast service, incredible staff (ask for Ahmed!), and total reliability.

Jevan at ALAMO PHX AIRPORT went above and beyond with assisting us with our car. It was like the…read moreGoldilocks and the 3 bears. The first car was to small The next car was not enough So Jevan found us a perfect fit! At the perfect price!

Had a great experience renting here! The couple that runs it just took it over and were really…read moregreat! Customer service was fantastic and extending my rental was seamless. When we were running late getting back, they graciously stayed open later than their hours stated to help us out. Would rent from them again!

We had the absolute worst experience at this Avis location with Freddy…read more I booked and prepaid a reservation for a rental pickup at 11:45 AM on Sunday (they close at noon.) The week prior to pickup we were at the Scottsdale Resort for a business conference. On Sunday morning (9:30 AM) we called this Avis location to see if it was possible to pick up earlier but there was no answer. We left the conference and ubered over but were told our reservation was at 11:45 and we needed to return, so we went back to the conference and at 10:39 AM I got a call that the car was ready for pickup. At this point, we were back at the resort and in session so we figured we'd return at 11:45 as per the original plan. We arrived at 11:50 AM and Freddy handled our reservation. The reservation was under my name so I asked if we could add my husband as the driver- Freddy said it would be $13 a day to add. I questioned it because I remembered reading something that said spouses didn't count, but I wasn't sure and asked if we could change my husband to the main driver since I was not planning on driving. That was a no. Freddy now said if we're married, no charge. He then asked for the credit card used to prepay the reservation and I took out my husband's business card which was the card used to prepay along with both our drivers licenses. Freddy said the CC on the system was different and rattled off some random numbers. We advised it must be a mistake, we have no card with those numbers. He says "I can't rent you the car unless you provide me with this CC." He shows us in the computer and I realize the number he's giving us is the last four of an authorization code NOT our CC. I look for my original confirmation online and show him PROOF that the CC is my husbands business card as originally shown. At this point, he mentions we can't use that card because it's under his name and the card has to match the reservation name which is mine. At this point, it's frustrating. Not only is he not trying to work with us, it's obvious he's pushing us out because it's past twelve. We express frustration and he mentions these are the rules and if you don't like them there's nothing he can do because it's not his fault. He declines us service and says he's calling the police because he feels we're being aggressive. There was a customer in there who chuckled because Freddy very calmly went from Level 1 to Level I'm calling the police and declining service which made zero sense. We needed Freddy to give us a solution not give us excuses on AVIS rules. I immediately get on the phone with AVIS and rebook my own reservation under my husband with his business card with zero help from Freddy, and the police arrives. Clearly it was a ridiculous call and they knew it. We had a witness to vouch no one was being aggressive and we have video recordings to prove it. Police apologized and said he would try to come up with a compromise for us, and they did. At the end of the day, Freddy...who was rushing to leave by noon, incompetently giving us wrong information whether it be adding a driver for extra money, wrong CC numbers, declining service and doing NOTHING to help out the customer ended up leaving closer to 1 PM over the course of his own actions. He called his manager, police communicated with him and the end result was rent us the car and help us out. Our cards all match, our licenses match, there is NO issue. We got the car, but not without some undue aggravation and lots of stories to share about where NOT to go to rent a car in Scottsdale!

Absolutely the Best Customer Service! I've used this location multiple times in the past year. I've…read morebeen able to observe first hand (while waiting for cars) how the branch manager Thomas Olson and his team operate. They are very efficient and pleasant under any circumstances. I would highly recommend giving them a try for any of your rental needs.

Renting a car isn't always the most pleasant of experiences. Because there's a lot that's unknown…read moreuntil you get there. I've rented quite a few cars over the years from pretty much all of the car rental agencies. On a recent road trip to L.A., I reserved a car at this Enterprise location for the first time. The reason? So I wouldn't put a lot of miles on my car. I'm the type who's looking to rent the cheapest car available unless there's a small difference in price for an upgrade. Which means I often make reservations through third parties like Hotwire. Which I did on this occasion. Since I'm not reserving a particular car, sometimes I've been given unfortunate vehicles (like the Kia Soul) and sometimes I've been given nice ones. When I saw that this Enterprise location is a special one, in the sense that they have an exotic car collection, I was hopeful that I would receive something better than a hamster car. Luckily, I did. I received a nice hybrid Toyota Camry. Throughout the duration of my trip, I didn't run into any issues. It was comfortable and had good gas mileage. Pretty much everything you hope for in a rental. The pick up and return processes were smooth. My only real complains is that my rental only had a little over half a gas tank upon pickup. I always appreciate it when my rental has a full tank so I can hit the road and not have to stop for gas anytime soon. Plus, when you pick up a car with a full tank, it's easy to return it with a full tank. It's not as easy to pick up a car with a half tank and return it with a half tank as this is a lot harder to sort out. Which means the agency usually gets some free gas out of you. Outside of this one hiccup, I loved my experience and will rent from here again. Especially because the location isn't far from my place.

Hertz Rent-A-Car is a classic auto rental car industry. I definitely prefer their services over…read moresome of the other competitors that are offered at the Phoenix sky Harbor Airport. I have noticed a lot of low ratings on yelp and Google primarily based off of the speediness, customer service. And also the quality that customers are receiving. Well, I am leaving a five star review based off of my two years of history renting from this location. Matt at the front is an amazing person. Not only does he take the time to make sure his cancer completely taken care of, he fix his issues that other people wouldn't even care about. This says, he is very thorough and efficient. He deserves five stars, and a raise for his performance. Matt remembered me From the several times I had rented from his location. He told me, hey sir it's been a while. Where have you been out. There was a point in time where I was consistently renting from this person Scottsdale. However, it has been a while, and Matt took quick attention to that. It was this detailed oriented personality combined with his very friendly demeanor, and made me Very happy with this company especially with Matt himself. He's an awesome guy. Again, I'll repeat this. Please give them a raise. I have seen this man deal with so many things busy here. It is a little bit of a smaller lot in the location can get a big pack busy. Has he told me today, January 13 2023, they had over 40 reservations today alone Pro tip: book ahead, using the app, sometimes find great rates, also please call Lynn if you have any changes or modifications to the reservation. I did witness a gentleman who came at 3 PM, when his reservation was at 10 AM. Matt was still able to help them out, but they do reservations on a first come first to show up policy.

Worst Hertz location I've ever experienced…read more The manager, Chris, was extremely unprofessional and rude. When I arrived, he was eating McDonald's at the front counter in front of customers. I had a reservation booked, and when my debit card didn't process, he loudly announced that my card was declining in front of everyone. That was embarrassing and completely unnecessary. When I used a different card, he stopped helping another customer just to yell across the store, "Make sure her name matches the card she's using!" Then when I didn't pass the soft credit check, he announced that loudly as well -- again in front of everyone. He wasn't even the employee assisting me but went out of his way to publicly comment on my situation. Financial matters should be handled privately and respectfully. I felt humiliated and treated terribly. Avoid this location if you value professionalism and basic customer service.

John and his team were so helpful! We had to get a car last minute due to an unfortunate situation…read morewith another rental place and they were very accommodating and got us a rental car within an hour of booking! I've always gone with enterprise before and they never fail to make me feel taken care of. Highly recommend this place over any other!

My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

Great experience at this Enterprise location. Drew and his crew took great care of me! I look…read moreforward to my next rental. Thank you!

This was one of the best experiences renting a car. They were so helpful and had a great selection…read moreto choose from

Could not have asked for more. Friendly staff, quick pickup, clean car. Overall, a great…read moreexperience.

Second time in a month using Dollar at the airport. Same experience both times. Easy, quick, no…read morehard sell... everything was as it should be. The only issue the 2nd time, was the car had been washed and left to air dry so there were hard water stains on the windows which made it a bit hard to see, but just wiped them down at a nearby gas station. Will definitely use Dollar again when I am back in Pheonix.