Great service and environment. Everyone was very nice and super helpful giving us suggestions on…read moreplaces to check out. Sarah helped us check out our vehicle. She gave great recommendations for food! Very helpful thank you Sarah! Great customer service, professional and quick service.

Hands down the WORST Enterprise I've ever been to !! I've lived down the street from this…read moreEnterprise for a few years now and every time I've been here it's always a bad experience!! They greet you with a smile upon walk in but don't let that fool you, they do not care about customers here. They are dishonest and unprofessional, this is not how a great company like Enterprise should be represented. I have been a frequent renter from Enterprise, renting cars for almost half the whole year over the last couple years. I typically avoid ever going to this location and much rather prefer the McDowell location as I am always dealing with either rude employees, additional rental charges or charges for pre-existing damages !! It started last year with the first GM (Brock), he was an absolute pylon and should have never been entrusted with such a position. I had a car through insurance and he decided to call me at 7pm to tell me I needed to make a payment or return the vehicle that instant, I told him the vehicle had been extended but it was too late to call the adjuster and I would call the next day. He spoke very aggressive and rude, it was very intimidating. Sure enough the next day my insurance (tatefarm) extended the rental. More recently I returned a vehicle that had pre-existing undercarriage damage, that I had already initially indicated. Although, when I returned the vehicle (Madison) decided to open a claim against me for damages to the undercarriage. The car had no visible damage but a small crack on the bottom of the bumper that was already there!! That small crack has somehow become a $3200 repair on a Toyota Corolla, what a joke!! Funny thing is my insurance deductible is only $100 but I refuse to let them get a penny because I am not the one who damage the car!! It's been a nightmare trying to reach out to anyone regarding this matter within enterprise. The new GM (Bennet) was surprisingly actually nice when I addressed this issue in person but he did absolutely nothing for me and actually lied to me instead. Enterprise has lose my business over this because they didn't have the professionalism to deal with me correctly. No callbacks, no emails backs, no explanations, only a $3200 bill!! They can pursue me all they want but they won't get a penny from me, matter fact I'll pursue them in court & I will make every complaint possible to ensure this doesn't keep happening to my neighbors!!

I'm new to the AZ area, and when it was time to find a place to handle my first maintenance in a…read morenew town, I found myself at Marshall's Service Center and hoping that little maintenance light wasn't going to end up costing an arm and a leg. I was NOT disappointed. The service at Marshall's was top notch from start to finish, with an exceptionally friendly staff. I could tell when I dropped the car off that they were busy, so I expected it to be a long day - but it wasn't at all. They had the car ready to go within a few hours, and with a few suggestions for some potential upcoming work, but without any of the haggling or bloated pricing. I've already suggested Marshall's to a few people I've met that are in the same position. Good stuff.

I have been going to Marshall's for over 20 years. They have worked on 5 of the cars that I have…read moreowned. I recently had to go in due to an emissions check engine error for a smoke test to confirm location of the error. Professional and transparent in the handling of the issue. Called to advise me of the error and cost of overall repairs. I first started going to them in my 30's when I lived down the street from them. I was referred to them by two older women in my complex. Cautious as most women are of mechanics I researched them and recall finding reviews by women online regarding their fair and honest treatment of women. Now that the business was taken over by Marshall's partner Pat. I can confirm that the business still runs with the same mindset as when Marshall's owned it. I live in Phoenix little of a drive but will be taking my current car to Marshall's for some upcoming maintenance. Fluffy Grandma Recommends

Excellent customer service at this PHX Alamo airport location. The Manager Ryan was outstanding! We…read morehad an issue with a tire and he took care of it right away. We had to call Alamo Roadside Service and they were excellent. Responsive and great with follow up. Also, Mike at the counter and Lataya at the return area were fantastic too. Alamo is superior to any other car rental company!

Even though it told me I could skip the counter when I arrived. I was informed that because my…read morereservation was made less than 24 hours ago as in about 12 hours ago. That I could not skip the counter. Won't even allow me to use the only working kiosk (others broken) Ridiculous Stick w Avis or others

Had a great experience renting here! The couple that runs it just took it over and were really…read moregreat! Customer service was fantastic and extending my rental was seamless. When we were running late getting back, they graciously stayed open later than their hours stated to help us out. Would rent from them again!

We had the absolute worst experience at this Avis location with Freddy…read more I booked and prepaid a reservation for a rental pickup at 11:45 AM on Sunday (they close at noon.) The week prior to pickup we were at the Scottsdale Resort for a business conference. On Sunday morning (9:30 AM) we called this Avis location to see if it was possible to pick up earlier but there was no answer. We left the conference and ubered over but were told our reservation was at 11:45 and we needed to return, so we went back to the conference and at 10:39 AM I got a call that the car was ready for pickup. At this point, we were back at the resort and in session so we figured we'd return at 11:45 as per the original plan. We arrived at 11:50 AM and Freddy handled our reservation. The reservation was under my name so I asked if we could add my husband as the driver- Freddy said it would be $13 a day to add. I questioned it because I remembered reading something that said spouses didn't count, but I wasn't sure and asked if we could change my husband to the main driver since I was not planning on driving. That was a no. Freddy now said if we're married, no charge. He then asked for the credit card used to prepay the reservation and I took out my husband's business card which was the card used to prepay along with both our drivers licenses. Freddy said the CC on the system was different and rattled off some random numbers. We advised it must be a mistake, we have no card with those numbers. He says "I can't rent you the car unless you provide me with this CC." He shows us in the computer and I realize the number he's giving us is the last four of an authorization code NOT our CC. I look for my original confirmation online and show him PROOF that the CC is my husbands business card as originally shown. At this point, he mentions we can't use that card because it's under his name and the card has to match the reservation name which is mine. At this point, it's frustrating. Not only is he not trying to work with us, it's obvious he's pushing us out because it's past twelve. We express frustration and he mentions these are the rules and if you don't like them there's nothing he can do because it's not his fault. He declines us service and says he's calling the police because he feels we're being aggressive. There was a customer in there who chuckled because Freddy very calmly went from Level 1 to Level I'm calling the police and declining service which made zero sense. We needed Freddy to give us a solution not give us excuses on AVIS rules. I immediately get on the phone with AVIS and rebook my own reservation under my husband with his business card with zero help from Freddy, and the police arrives. Clearly it was a ridiculous call and they knew it. We had a witness to vouch no one was being aggressive and we have video recordings to prove it. Police apologized and said he would try to come up with a compromise for us, and they did. At the end of the day, Freddy...who was rushing to leave by noon, incompetently giving us wrong information whether it be adding a driver for extra money, wrong CC numbers, declining service and doing NOTHING to help out the customer ended up leaving closer to 1 PM over the course of his own actions. He called his manager, police communicated with him and the end result was rent us the car and help us out. Our cards all match, our licenses match, there is NO issue. We got the car, but not without some undue aggravation and lots of stories to share about where NOT to go to rent a car in Scottsdale!

Absolutely the Best Customer Service! I've used this location multiple times in the past year. I've…read morebeen able to observe first hand (while waiting for cars) how the branch manager Thomas Olson and his team operate. They are very efficient and pleasant under any circumstances. I would highly recommend giving them a try for any of your rental needs.

Had a great experience renting a car here for our vacation. We were picked up at our hotel by…read morecustomer service and brought to the office to rent our car. The process was seamless and the customer service staff was friendly and informative. They thoroughly explained all our car's features and it was a very nice riding car for the week. The last day we checked the car in and got a ride back to our hotel. I would definitely rent a car again from this location

Couldn't have asked for a better, more pleasant, experience. Very customer focused. I would rent…read morefrom this Hertz location without hesitation.

The reviews had me quite worried, especially being under 25yrs old, but it was easy, quick, and…read moreeveryone was very friendly. Would recommend

John and his team were so helpful! We had to get a car last minute due to an unfortunate situation…read morewith another rental place and they were very accommodating and got us a rental car within an hour of booking! I've always gone with enterprise before and they never fail to make me feel taken care of. Highly recommend this place over any other!

My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

Atem was very friendly and helpful. He offered me the two cars that he currently had in stock…read more When I dropped the car off, Atem was very quick to help me and get me on my way. I will be back

Had a great experience at the N Greenway \Hayden Loop location. Rented a car for our vacation…read more Staff was friendly and informative. The shuttle service to/from our hotel was very helpful. The vehicle we rented was extremely clean and ran very well. I highly recommend

2 Stars - Beware of bait and switch. I reserved a compact car months in advance. When I arrived to…read morepick it up, I was told that the airport had "taken a bunch of our cars" and the only car left for me was a Kia Rio. If you search Kia Rio and Dollar, it shows up as an economy car. I asked if the price would be discounted since this is lower class car and I was told no. I was given the explanation that since Hertz bought Dollar, the car classes are merging. I was offered the option to go to PHO airport to get a compact car there, but it was 20+ mins out of the way and much more expensive because of all the airport fees. I was also told that the cars weren't much bigger as well (e.g. it would be a nissan versa). The staff was friendly, but the fact that the airport location takes all their cars is a real hinderance. I asked to speak to a manager and was told there are no managers on staff at this location and that the airport managers are very difficult to get on the phone. I ended up paying an upgrade fee to get a Chevy Malibu because the Rio simply wouldn't work and I couldn't afford to waste time going to the airport only to get a car of similar size. The Malibu itself was fine. There was only about a 1/8 of a tank of gas in it when I went to leave and they told me I could just bring it back on empty. I got the impression that the staff deal with this situation often and they have no control over which cars are taken by the airport. Update 5/5/15 - A Dollar customer service rep contacted me about my review. She was very apologetic about my experiences and thanked me for alerting them of the issue. She credited me the upgrade fees I paid for the Malibu. For this, I'm changing them from 2 to 3 stars. While my situation getting the car was pretty bad, they score points for caring about their end customer's experience.

Could not have asked for more. Friendly staff, quick pickup, clean car. Overall, a great…read moreexperience.

I had a superior experience dealing with Marcos & Joshua.I would deal with them again in a…read moreheartbeat.

The lady working at the desk couldn't be ruder if she tried. I rented my car at 145pm on a Friday…read more She told me to bring it back at the same time on Saturday. I show up on Saturday and they are closed. No where on the front of the building does it say there is a drop box for the keys. I call the 800 number on the door and the girl tells me not to worry about it and I won't be charged because it was their mistake. She could have told me there was a drop box at the back. So I get to the office before 8am on Monday and the lady again soo rude. I tell her I tried to drop the car off and she states there is a drop box in the back. How am I supposed to have any idea there is a drop box? I'm not circling the strip mall looking for something I don't know exists. So now I'm told I owe the extra which I never agreed to and I tried to drop the car off at my scheduled time. Would never rent a car from here ever again and the front desk lady should find a job where she doesn't work with people because she was nasty.