Grateful for Enterprise. I had rented a car while on a work trip from PHX. It was HOT (122°…read moreaccording to the car). I was alerted by the car when I turned it on that there was a flat when I was at the hotel. I called my company's travel agent because I didn't know what to do and had declined the insurance and roadside assistance. The travel agency said to call enterprise so I did. They were so kind and arranged for AAA (which I personally don't have) to come change the tire. The driver and enterprise kept checking in to ensure I was okay. When they arrived they discovered it was just a donut in the trunk but inflated it and put it on the car. I was told not to go over 50 mph. Well that's hard when you have to take the freeway anywhere. So I called enterprise and they immediately reserved me a car 3 miles away and I took backroads to get there. They didn't have any cars available when I arrived. But a lady dropped her car off, the agent working immediately checked it in, cleaned it, and gave it to me. I was able to safely continue my trip in my new car. Great customer service and no extra fees!

Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

They handle Avis and Budget cars here. We brought in a car that was improperly inspected before…read morebeing checked out to a customer. The dude boasted that they rented thousands of cars yesterday. Ummm good for you? I rented one and it sucked big time.

This location is poorly run. With a reservation, I had to wait 30 minutes to receive my vehicle…read more Car was old and in poor shape. Over 40000 miles which is ancient for a rental. Now I am fighting with Avis to remove the bogus $16 charge for fuel which they say will take 2 weeks to investigate! I actually was shorted fuel at pick up and gave them more fuel at drop off. Location at the Doubletree is a shit show and the guy running it is a moron.

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.

We rented a vehicle from Alamo at Phoenix airport and service was exceptional! A special thank you…read moreto Ethan and Chuck who assigned us our vehicle and Tony who worked the gate. Aaron at checkout was also a tremendous help! We will definitely rent for Alamo again!0

Don't know how many times I have used Alamo for rental car service and this time my experience with…read moreAlamo was still excellent as expected. [Price]: I booked an intermediate car (Toyota Corolla or similar) via Costco Travel and the initial quote was approximately $108 for a 9-hour rental. [Process]: Alamo offers an online check-in process. Once completed, I was able to go directly to the car pickup line at the rental car center and skip the self-service kiosks and counter. Alamo is located at the Rental Car Center and our party took the PHX Sky Train to get there. I showed the staff my reservation confirmation and was able to choose any available cars in a specific row. I ended up with a Chevy Malibu. Before driving out of the exit gate, travelers need to show their driver's license and the credit card used to book the car. The return process was very straightforward. I simply parked & a staff member scanned a code on the car - that was it. [Conclusion]: Another smooth experience with Alamo and I am sure I will be using them whenever I need to rent a car again.

Had a great experience renting here! The couple that runs it just took it over and were really…read moregreat! Customer service was fantastic and extending my rental was seamless. When we were running late getting back, they graciously stayed open later than their hours stated to help us out. Would rent from them again!

We had the absolute worst experience at this Avis location with Freddy…read more I booked and prepaid a reservation for a rental pickup at 11:45 AM on Sunday (they close at noon.) The week prior to pickup we were at the Scottsdale Resort for a business conference. On Sunday morning (9:30 AM) we called this Avis location to see if it was possible to pick up earlier but there was no answer. We left the conference and ubered over but were told our reservation was at 11:45 and we needed to return, so we went back to the conference and at 10:39 AM I got a call that the car was ready for pickup. At this point, we were back at the resort and in session so we figured we'd return at 11:45 as per the original plan. We arrived at 11:50 AM and Freddy handled our reservation. The reservation was under my name so I asked if we could add my husband as the driver- Freddy said it would be $13 a day to add. I questioned it because I remembered reading something that said spouses didn't count, but I wasn't sure and asked if we could change my husband to the main driver since I was not planning on driving. That was a no. Freddy now said if we're married, no charge. He then asked for the credit card used to prepay the reservation and I took out my husband's business card which was the card used to prepay along with both our drivers licenses. Freddy said the CC on the system was different and rattled off some random numbers. We advised it must be a mistake, we have no card with those numbers. He says "I can't rent you the car unless you provide me with this CC." He shows us in the computer and I realize the number he's giving us is the last four of an authorization code NOT our CC. I look for my original confirmation online and show him PROOF that the CC is my husbands business card as originally shown. At this point, he mentions we can't use that card because it's under his name and the card has to match the reservation name which is mine. At this point, it's frustrating. Not only is he not trying to work with us, it's obvious he's pushing us out because it's past twelve. We express frustration and he mentions these are the rules and if you don't like them there's nothing he can do because it's not his fault. He declines us service and says he's calling the police because he feels we're being aggressive. There was a customer in there who chuckled because Freddy very calmly went from Level 1 to Level I'm calling the police and declining service which made zero sense. We needed Freddy to give us a solution not give us excuses on AVIS rules. I immediately get on the phone with AVIS and rebook my own reservation under my husband with his business card with zero help from Freddy, and the police arrives. Clearly it was a ridiculous call and they knew it. We had a witness to vouch no one was being aggressive and we have video recordings to prove it. Police apologized and said he would try to come up with a compromise for us, and they did. At the end of the day, Freddy...who was rushing to leave by noon, incompetently giving us wrong information whether it be adding a driver for extra money, wrong CC numbers, declining service and doing NOTHING to help out the customer ended up leaving closer to 1 PM over the course of his own actions. He called his manager, police communicated with him and the end result was rent us the car and help us out. Our cards all match, our licenses match, there is NO issue. We got the car, but not without some undue aggravation and lots of stories to share about where NOT to go to rent a car in Scottsdale!

This location has the absolute best customer service! I have used this location multiple times in…read morethe last year. In fact, this location is out of my way and not close to my destination, but it is worth the extra drive. I have used other locations in the past and believe me, there is a difference!

If you call Enterprise and book with them and get a confirmation you have a car reserved for you,…read moreit might just be a lie. 8 minutes before showing up there and in our uber ride there they phoned to let me know they actually don't have any cars available and won't for several days. I'll give them an extra star for bothering to call me but lord almighty it is just astonishing that "reservation confirmed" means nothing at all.

Worst Hertz location I've ever experienced…read more The manager, Chris, was extremely unprofessional and rude. When I arrived, he was eating McDonald's at the front counter in front of customers. I had a reservation booked, and when my debit card didn't process, he loudly announced that my card was declining in front of everyone. That was embarrassing and completely unnecessary. When I used a different card, he stopped helping another customer just to yell across the store, "Make sure her name matches the card she's using!" Then when I didn't pass the soft credit check, he announced that loudly as well -- again in front of everyone. He wasn't even the employee assisting me but went out of his way to publicly comment on my situation. Financial matters should be handled privately and respectfully. I felt humiliated and treated terribly. Avoid this location if you value professionalism and basic customer service.

Yesterday I booked a car online for $106 for a couple days. Show up today to pick it up and they…read morewanted a $500 deposit on a $106 rental??? that doesn't seem right at all? Before this they made my husband wait to "clean the car"... why make him wait to clean the car then come back with a ridiculous deposit? It was sketchy and not right. We didn't end up renting and ubered instead. I wouldn't try renting a car here again, enterprise would've been the better choice. Never had this problem with them.

My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

I enjoyed a terrific rental experience with Sintia at this Enterprise location this last week. I…read moreneeded a local rental office for some personal business and this location is very close to where I'm staying in Paradise Valley/Scottsdale. Sintia was a well-oiled, one-woman show last Thursday morning a few minutes before 8am. She was pleasant to every customer and was efficient and worked with urgency without seeming rushed. She went over the details of my rental and did a nice walk around of the vehicle before sending me on my way. When I returned the vehicle yesterday, I had to drop the key with a quick explanation of my hurry to leave and she understood and acknowledged my return. She sent a nice text this morning to let me know everything was complete and my deposit was being refunded. Sintia is a class-act! Thank you!

I recently had an accident and, through my Progressive insurance coverage, was sent to Enterprise…read moreon Hayden Road. Andrew assisted me when I picked up the rental car, and he was absolutely wonderful. I don't rent cars often, my husband used to handle that for us. (but since his passing, I've had to learn the process myself). Andrew was patient, kind, and walked me through every step. He set me up with a brand new 2025 model that was easy to operate and a pleasure to drive. After about 10 days, I returned the car and was pleasantly surprised to get Andrew again. He remembered me, greeted me warmly, and made the return just as easy as the pickup. It was truly a great experience, and I would highly recommend Enterprise and Andrew in particular, to anyone in need of a rental. Thank you, Kathy Donaldson

Ever get to a city and then realize that you need a car. That is exactly what happened to me on…read morethis trip. I got lucky that this location was a few mins away from where I was staying. I went online made a reservation and went to pick up my car the next morning. It was convenient that they opened early in the morning. When I got there there was only one other person in there renting a car but I was able to get service right away. The employees had fantastic attitudes, they were solution oriented, and they really focused on giving you great service. I was in and out of there in 10 mins to pick up the car. They even gave me an upgrade becuse the car that I had chosen online was not available. Then on the way to return the car, it was just as effortless. Right when I pulled up one of the employees came outside, asked me a few questions, checked the car, charged my car and I was done in less than 5 mins. It took me longer to wait for a uber to take me to the airport than it did to turn the car in. Great customer service, and it was quick and efficient.

Could not have asked for more. Friendly staff, quick pickup, clean car. Overall, a great…read moreexperience.

Second time in a month using Dollar at the airport. Same experience both times. Easy, quick, no…read morehard sell... everything was as it should be. The only issue the 2nd time, was the car had been washed and left to air dry so there were hard water stains on the windows which made it a bit hard to see, but just wiped them down at a nearby gas station. Will definitely use Dollar again when I am back in Pheonix.