My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

I enjoyed a terrific rental experience with Sintia at this Enterprise location this last week. I…read moreneeded a local rental office for some personal business and this location is very close to where I'm staying in Paradise Valley/Scottsdale. Sintia was a well-oiled, one-woman show last Thursday morning a few minutes before 8am. She was pleasant to every customer and was efficient and worked with urgency without seeming rushed. She went over the details of my rental and did a nice walk around of the vehicle before sending me on my way. When I returned the vehicle yesterday, I had to drop the key with a quick explanation of my hurry to leave and she understood and acknowledged my return. She sent a nice text this morning to let me know everything was complete and my deposit was being refunded. Sintia is a class-act! Thank you!

I had a very disappointing experience with this rental location…read more Upon picking up the vehicle and leaving the lot, I immediately noticed a red warning light indicating that the car had no oil. I contacted the location right away to ask for assistance, and was told they do not provide vehicle exchanges or support once you've left. I wasn't asking for a different car unnecessarily--the one I was given was clearly not properly maintained and unsafe to drive. I returned that vehicle and was issued a second one. According to the paperwork, the gas tank was listed as full--but it was not. A few days into the rental, I also discovered there was no windshield washer fluid in the vehicle, which I had to purchase myself. After having the car for four weeks, I returned it to the same location with a full tank of gas. I also clearly explained that the tank was not full when I originally received the vehicle. I was shocked to later receive an email stating that I had been charged a fuel recharge fee. I noticed this error immediately and attempted to contact the location directly, but was unable to get a response. When I escalated the issue to corporate, they said they were "willing" to make an adjustment. However, this is not a matter of adjustment--it is an incorrect charge. I even provided a gas receipt timestamped just 7 minutes before returning the vehicle. Despite everything that occurred--the unsafe initial vehicle, the incorrect fuel level, and the lack of basic maintenance--I was only offered a minimal adjustment that barely covered the washer fluid I had to purchase and the missing fuel from pickup. I have never had a negative rental experience before, particularly with Enterprise Rent-A-Car, and regret not choosing them this time. I selected this Budget Car Rental location purely for convenience, but it was clearly a mistake. I would strongly recommend avoiding this location and carefully reviewing your receipt for any discrepancies. If you want, I can make a shorter version for a Google review or a more aggressive/firm complaint version too.

This five star review is for Sherry (I think that's how you spell her name//sorry in advance if I'm…read morewrong) for her extraordinary service on Monday, May 24, 2021 at the Shea Blvd location! Enterprise messed up my reservation and I had to walk across the street to Budget/Avis and luckily found a car available for a one way trip within minutes. BUT, it turns out Expedia was wrong (again) and there were no one way cars available. Not only did Sherry go out of her way to find me a car for my trip, but she was also able to score me a better rate and explained to me a way to reduce my cost once I arrived at my destination for the remainder of my stay. I really appreciate how detailed she was and how much effort she put in to SAVING my trip. If it was not for her I do not think I could have gone to my vacation. Thank you so much! ** UPDATE, the next day I came across issues with the location in San Diego due to a miscommunication between both offices. I called in and Sherry was out that day but Mike her colleague was able to sort out the issue for me right away. Really appreciate your assistance

This location has the absolute best customer service! I have used this location multiple times in…read morethe last year. In fact, this location is out of my way and not close to my destination, but it is worth the extra drive. I have used other locations in the past and believe me, there is a difference!

If you call Enterprise and book with them and get a confirmation you have a car reserved for you,…read moreit might just be a lie. 8 minutes before showing up there and in our uber ride there they phoned to let me know they actually don't have any cars available and won't for several days. I'll give them an extra star for bothering to call me but lord almighty it is just astonishing that "reservation confirmed" means nothing at all.

I wish there was a zero star option. Pushy salesman…read more Upselling insurance. Rude manipulative. Caught him in a couple lies. He actually said "if you cancel, Budget will keep all of your money" Telling me there would be no chance of a refund on a two week rental if I canceled it. Called budget and they canceled the reservation and did a refund. The guy was more worried about me falling for his upselling bullshit than he was about having a customer. I'll never use them again.

Posting for my mother who doesn't have a Yelp account…read more.. I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV. I was told they had no other cars and I could possibly wait for another car to be returned...unfortunately I did not get the man's name..he was an older guy with black hair. My nephew went to ask if another auto was available at another location and he was rudely told I'm speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn't know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn't have been nicer. We were treated courteously and were on our way within 20 minutes. When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves. This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.

They handle Avis and Budget cars here. We brought in a car that was improperly inspected before…read morebeing checked out to a customer. The dude boasted that they rented thousands of cars yesterday. Ummm good for you? I rented one and it sucked big time.

This location is poorly run. With a reservation, I had to wait 30 minutes to receive my vehicle…read more Car was old and in poor shape. Over 40000 miles which is ancient for a rental. Now I am fighting with Avis to remove the bogus $16 charge for fuel which they say will take 2 weeks to investigate! I actually was shorted fuel at pick up and gave them more fuel at drop off. Location at the Doubletree is a shit show and the guy running it is a moron.

The folks working at Sixt are nothing but helpful. Incredible customer service. I ordered a car…read morethat was too big for me to drive. They were very helpful in finding me the right size. Clean, nice new cars.

Beware of Damage Scam! Take PICS before and after!!! My fault for not taking pictures of before and…read moreafter - and trusting a rental car company (won't make mistake again). Upon return I was notified there were scratches on the driver door and passenger door - they were at the seam and there was no way I caused the damage. I did some research and learned that on February 26, 2025, the United States District Court for the Southern District of Florida preliminarily approved a settlement in the case Philippe Calderon, et al. v. Sixt Rent A Car, LLC, Case No. 0:19-cv-62408-AHS, for claims related to Sixt's billing and credit reporting practices. The lawsuit alleged that Sixt Rent A Car improperly charged customers vehicle damage related charges and, in some instances, reported those charges to credit agencies without sufficient investigation or notice, potentially harming consumers' credit profiles.

Grateful for Enterprise. I had rented a car while on a work trip from PHX. It was HOT (122°…read moreaccording to the car). I was alerted by the car when I turned it on that there was a flat when I was at the hotel. I called my company's travel agent because I didn't know what to do and had declined the insurance and roadside assistance. The travel agency said to call enterprise so I did. They were so kind and arranged for AAA (which I personally don't have) to come change the tire. The driver and enterprise kept checking in to ensure I was okay. When they arrived they discovered it was just a donut in the trunk but inflated it and put it on the car. I was told not to go over 50 mph. Well that's hard when you have to take the freeway anywhere. So I called enterprise and they immediately reserved me a car 3 miles away and I took backroads to get there. They didn't have any cars available when I arrived. But a lady dropped her car off, the agent working immediately checked it in, cleaned it, and gave it to me. I was able to safely continue my trip in my new car. Great customer service and no extra fees!

Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

They overcharged me on my rental upgrade from a car dealer rental and because there is zero way to…read moreget anyone on the phone I had to drive out there and was promised it would be taken care of - has it been taken care of NOOOOOOO! Hello please respond to my email J Deam manager associate. This is not cool!!

Yesterday I made a reservation for Hertz in Scottsdale on Priceline. I went in today to pick up my…read morecar for a weeks rental. I picked the lowest price on Hertz so it was the Managers choice. When I got there the Manager said all he had was an electric car but if I wanted to pay $19 more a day he could fix me up. He had plenty of other cars on the lot. I asked if the electric car was fully charged and he said he didn't have any idea. He couldn't have been any less heloful. Customer service was terrible. I said I wanted to cancel the rental. He told me I had to handle it through Priceline. Before leaving I called Priceline and explained the situation. They couldn't have been nicer.....there would be no charge. I drove up Scottsdale Rd and the people at Enterprise were so nice and helpful.

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.

Love this location! Zack was so helpful and front desk was very nice to me! Highly recommend…read morerenting from Avis, 8725 E Shae Blvd!

Horrible horrible service Rented car After waiting 30 minutes in line watching them screw up 2…read moreother reservations they did t have one for I would give a zero rating if I could