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Avis Budget Group

2.0 (4 reviews)
Open • 8:00 am - 4:00 pm

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4 days ago

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2 years ago

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1 year ago

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1 year ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.5(49 reviews)
3.7 mi

My girlfriend booked a car through this location. It was supposed to be picked up at 7:30 a.m. At…read more7:30 that morning she got a call saying that they didn't have any cars and would call her when one arrived. After 3 hours we decided to go to the location to see if she could get her reservation. The man working at the location was visibly annoyed and frustrated with dealing with any customers. When we got our chance to speak with him he prefaced the conversation by stating that they prefer customers to not be present in the waiting area while they are working on fulfilling rental requests because they don't like dealing with customers facial expressions and scoffs when their expectations aren't met. We canceled the reservation and went with a company who doesn't treat you as an inconvenience.

I enjoyed a terrific rental experience with Sintia at this Enterprise location this last week. I…read moreneeded a local rental office for some personal business and this location is very close to where I'm staying in Paradise Valley/Scottsdale. Sintia was a well-oiled, one-woman show last Thursday morning a few minutes before 8am. She was pleasant to every customer and was efficient and worked with urgency without seeming rushed. She went over the details of my rental and did a nice walk around of the vehicle before sending me on my way. When I returned the vehicle yesterday, I had to drop the key with a quick explanation of my hurry to leave and she understood and acknowledged my return. She sent a nice text this morning to let me know everything was complete and my deposit was being refunded. Sintia is a class-act! Thank you!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Budget Car Rental

Budget Car Rental

2.0(9 reviews)
3.8 mi

I had a very disappointing experience with this rental location…read more Upon picking up the vehicle and leaving the lot, I immediately noticed a red warning light indicating that the car had no oil. I contacted the location right away to ask for assistance, and was told they do not provide vehicle exchanges or support once you've left. I wasn't asking for a different car unnecessarily--the one I was given was clearly not properly maintained and unsafe to drive. I returned that vehicle and was issued a second one. According to the paperwork, the gas tank was listed as full--but it was not. A few days into the rental, I also discovered there was no windshield washer fluid in the vehicle, which I had to purchase myself. After having the car for four weeks, I returned it to the same location with a full tank of gas. I also clearly explained that the tank was not full when I originally received the vehicle. I was shocked to later receive an email stating that I had been charged a fuel recharge fee. I noticed this error immediately and attempted to contact the location directly, but was unable to get a response. When I escalated the issue to corporate, they said they were "willing" to make an adjustment. However, this is not a matter of adjustment--it is an incorrect charge. I even provided a gas receipt timestamped just 7 minutes before returning the vehicle. Despite everything that occurred--the unsafe initial vehicle, the incorrect fuel level, and the lack of basic maintenance--I was only offered a minimal adjustment that barely covered the washer fluid I had to purchase and the missing fuel from pickup. I have never had a negative rental experience before, particularly with Enterprise Rent-A-Car, and regret not choosing them this time. I selected this Budget Car Rental location purely for convenience, but it was clearly a mistake. I would strongly recommend avoiding this location and carefully reviewing your receipt for any discrepancies. If you want, I can make a shorter version for a Google review or a more aggressive/firm complaint version too.

This five star review is for Sherry (I think that's how you spell her name//sorry in advance if I'm…read morewrong) for her extraordinary service on Monday, May 24, 2021 at the Shea Blvd location! Enterprise messed up my reservation and I had to walk across the street to Budget/Avis and luckily found a car available for a one way trip within minutes. BUT, it turns out Expedia was wrong (again) and there were no one way cars available. Not only did Sherry go out of her way to find me a car for my trip, but she was also able to score me a better rate and explained to me a way to reduce my cost once I arrived at my destination for the remainder of my stay. I really appreciate how detailed she was and how much effort she put in to SAVING my trip. If it was not for her I do not think I could have gone to my vacation. Thank you so much! ** UPDATE, the next day I came across issues with the location in San Diego due to a miscommunication between both offices. I called in and Sherry was out that day but Mike her colleague was able to sort out the issue for me right away. Really appreciate your assistance

Budget - Hours for budget/avis in fry's

Budget

2.0(5 reviews)
3.1 mi

I wish there was a zero star option. Pushy salesman…read more Upselling insurance. Rude manipulative. Caught him in a couple lies. He actually said "if you cancel, Budget will keep all of your money" Telling me there would be no chance of a refund on a two week rental if I canceled it. Called budget and they canceled the reservation and did a refund. The guy was more worried about me falling for his upselling bullshit than he was about having a customer. I'll never use them again.

Posting for my mother who doesn't have a Yelp account…read more.. I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV. I was told they had no other cars and I could possibly wait for another car to be returned...unfortunately I did not get the man's name..he was an older guy with black hair. My nephew went to ask if another auto was available at another location and he was rudely told I'm speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn't know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn't have been nicer. We were treated courteously and were on our way within 20 minutes. When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves. This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.3(154 reviews)
5.2 mi

Grateful for Enterprise. I had rented a car while on a work trip from PHX. It was HOT (122°…read moreaccording to the car). I was alerted by the car when I turned it on that there was a flat when I was at the hotel. I called my company's travel agent because I didn't know what to do and had declined the insurance and roadside assistance. The travel agency said to call enterprise so I did. They were so kind and arranged for AAA (which I personally don't have) to come change the tire. The driver and enterprise kept checking in to ensure I was okay. When they arrived they discovered it was just a donut in the trunk but inflated it and put it on the car. I was told not to go over 50 mph. Well that's hard when you have to take the freeway anywhere. So I called enterprise and they immediately reserved me a car 3 miles away and I took backroads to get there. They didn't have any cars available when I arrived. But a lady dropped her car off, the agent working immediately checked it in, cleaned it, and gave it to me. I was able to safely continue my trip in my new car. Great customer service and no extra fees!

Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Avis Budget Group - carrental - Updated May 2026

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