I use desert alarm at my first location and when I expanded to my second location I knew I had to…read moretry out a new company. The amount of problems I've experienced with desert alarm is absolutely horrendous. I hope if anyone reading this review is currently on the fence they will see this and this will be there confirmation. The customer service here is night and day vs desert alarm. George is the real deal. I would say he learned all the great qualities of his father and left all the poor qualities at desert alarm. Thank you so much for taking such great care of my business. It's only amount of time expert alarm surpasses al

I would absolutely recommend Expert Alarm. I had ADT alarm service at both of our homes where ADT…read moreinstalled a Google doorbell. If I had a problem with my alarm. I was on hold for hours plus being transferred from one department to another. If there was a problem with the doorbell, they transferred me to Google and I was on hold for another hour. If my cameras are not working with Expert Alarm, I text George even on a Sunday and he responds with a text within 15 minutes. He's just amazing! Plus the cost is half the ADT so the value is incredible. The service is fantastic and the quality is impressive. They notify me every time somebody comes in the door through a text. Nightly there's a cat that comes into my yard eand there's a photo of him sent to my email. Plus they send me emails and a text every time the gardener is in the yard. I cannot recommend them enough. I'm so impressed with the quality and their service. It's amazing especially after years with ADT. I wasted so much time on hold plus when their own equipment wasn't working they charged me over $100 to come out and fix their own equipment.

"This security company offers top-quality cameras and a reliable alarm system that gives complete…read morepeace of mind. Professional, trustworthy, and always dependable." Amer is the best.

Amer has been amazing as a "go-to" security expert. I use him for our business locations and home…read morefor almost a decade. Have had others but no one compares to his responsiveness, professionalism, expertise, and pricing. I am grateful to have been referred to him and I happily pass on a very strong recommendation to use Eagle Eye LG! Thanks Amer!

Raul made a service call to my home, he called in advance, understood the issues quickly, and made…read morea successful update to my system I was very happy

This is my follow up to Desert Alarm dropping the ball with us. Desert Alarm had one of there…read moreplumbers call us to fix our Moen water valve shut off device. Jose wasn't licensed, bonded or insured. He was an illegal Mexican that didn't even have a checking account. He wanted us to Zelle him half deposit to buy the materials. Only catch was we had to wire the money to his sisters account. All this raised a RED FLAG with us especially when he wanted $750 to take care of the problem. We ended up calling a licensed plumber that only charged us $500 and was able to take care of the problem on the spot and only took him 20 minutes. What kind of shady company is Desert Alarm??!! Using unlicensed people is not cool at all! We have everything in writing and voice mail from Jose We are regretting ever calling Desert Alarm!!!!!!!!!!!

My wife and I recently purchased a home in a new development in Palm Desert. Smart Tech is the…read morecontracted company for pre-wiring security systems, Wi-Fi upgrades, and home audio/video systems. Once we closed and moved in we were contacted by Smart Tech's service tech JP. JP came to our house for the "white glove" move-in service, which consisted of explaining all of the options that Smart Tech offers to the homeowners in this community, and to our surprise, a free Ring front gate camera and keyless entry system from the garage into the house. JP was so professional, courteous and knowledgeable that we decided to go with Smart Tech to install/mount all of our TV's, install a web mesh system, and install all of our audio/video systems. This was a pretty big project that included mounting 6 TV's, 3 web mesh locations throughout the house and 2 Dolby surround systems, as well as a audio sound system on the back patio. JP and Steve, also from Smart Tech, took care of this entire project in one day. Their work was impeccable! TV's were mounted perfectly and they left the work areas spotless. Both JP and Steve were professional, courteous, very friendly and super helpful explaining all of the info involved with all of the installation. I read most of the reviews here on Smart Tech prior to hiring them and noticed that most of the reviews were for security systems. I really felt it was important to add this review because they did such an exceptional job on our audio/video systems. I would recommend Smart Tech to anyone looking for this type of project. Great company, with great employees! JP and Steve, thanks again, you guys are awesome!

Smart Tech is my "go to" business for security- they have set up my home over the years in three…read moredifferent houses and most recently my business too. What is so impressive is how up to date they are with the latest easiest systems to use. When I need assistance, Ron or JP always patiently show up and help me with any technical difficulties or learning curves I might be having . I can't say enough about Smart Tech.

I've known about First Call Security and Sound for nearly a decade and have known Pete for over 20…read moreyears. He has always been prompt, reliable, and consistently offers high‑quality products at fair and honest prices. We recently received service that truly stood out--Jay Jay, the technician, was extremely knowledgeable and helpful throughout the process. As part of a country club and HOA management team, we rely on First Call for our camera and security systems. Their continued excellence keeps us coming back, and we look forward to maintaining this relationship for many years to come.

Pete and his team are 100% dedicated to excellent value and customer service. Highly recommend!read more

Maximum Security continues to provide superior security services…read more Eduardo carried out our annual maintenance check today. Eduardo, personable and thoroughly professional, ran a comprehensive diagnostic test of every aspect of our security system. From door and window sensors, to the keypad and communications equipment, Eduardo attended to every aspect. Eduardo made timely suggestions regarding ways in which to maintain our equipment, recommended a schedule for individual battery replacements, and, at no time, attempted to sell upgrades or additional ancillary features. We certainly appreciate Maximum Security's staff, their willingness to assist homeowners, and clearly understand why neighbors value their service so highly. A special shout-out to Brenda in the office who is always cheerful, helpful, and skillful. Best regards, Andrew & Donna Gregg, Palm Springs.

I had this alarm company for five years, I was more than pleased, they apparently they sold to a…read morelarger company, I had to close my company, unaware we apparently owed one month upon closing, the lady at this new company was rude, threatening, aggressive, impatient and nasty in her attempts to collect $149, I paid the bill willingly, but if you are ever behind for a moment on your bill, buckle down she thinks she's a tough employee. I personally would find a much more customer friendly alarm company.

Carlos is knowledgable and professional. I received a quote quickly. He installed cameras according…read moreto my needs and took the time to position them in the right spot. I was grateful that he suggested solar which worked out better for me in the long run. He also took the time to set up my app which I appreciate. He walked me through the basics which helped me get acquainted with the system. I was equally impressed with his attention to detail. He made sure smudges were cleaned off the cameras after install. Carlos is pleasant, efficient and easy to work with. I would recommend Carlos. He will do his best for you at a reasonable price.

Tremendous service by Carlos. We have 3 rental properties and he installed Ring systems and…read moreaccommodated our request to come out on 2 separate days as we needed a quick tutorial and it was easier to do face to face in real time and get all of our questions answered at once. He was kind enough to dumb it down for us and send easily understood instructions that we could then easily communicate to our guests. A great experience, nothing but positive things to say.

This company repeatedly cold calls by knocking on my door ignoring my sign that states: "No…read moreSoliciting". If I wanted an alternative to ADT, I would initiate my own research and would not select them as I want a company that provides a customer centric adittude. I sent an email to reviews@vivant.com. hopefully they will stop this marketing tactic

I only gave them a one star because I did not have an option for anything lower. This company…read moreprovides the worst customer service and employee attitude that I have ever received. We were customers for thirteen years and there was no appreciation for our long term commitment to them. We cancelled our service because we sold our house and were moving and the difficulty of cancelling our service was amazing. Evidently the cancellation policy requires 30 days notice and they definitely hold you to that policy. The company representatives were hard to understand and they also had a hard time understanding what I was saying. I will never recommend Vivint to anyone I know who is looking for a security system nor will I consider signing up with them if I decide to hire a security company at my new home.

Initially, our Saturday installation got delayed due to logistics, but Rick texted in advance,…read morewhich was nice. Then, on the day of the installation, he and his partner discussed the plan of action, including my desired camera placements. In the end, they did an excellent job installing the cameras and running the cables. The price per cable run was reasonable and included the materials. After the installation, I was able to configure the new cameras via UniFi Protect with no problem. Definitely recommend them if you're looking for pros to install your security cameras (WiFi or PoE). Thanks again Rick and the team.

Got 5 CAT6a ethernet drops in a 2000 sq. ft house…read more Communication was great. Arrived on time. All the ethernet ports function perfectly. They made sure prior to leaving. Price was excellent. Thanks for tolerating the dogs!

I really didn't want to give them a poor rating, but I felt like they left me no choice…read more This review is based on their customer service. I needed someone to go out to a rental property to change a system battery. We no longer live in the desert and our tenant does not have a contract with any company for monitoring. I contacted Comtron to get a quote. I clearly explained the situation to the girl who answered the phone. She asked for the property address to look it up in their system. I told her we do not have service with them. She gave me the quote of $55 for the service call and $50 for the battery. I told her I would call her back after I spoke with my husband. I called back less than an hour later. The girl I spoke to (not the same as the first call) said she would set up a walk through to get a quote. Huh? I explained that I already got a quote and was just calling back to schedule the service. She said I was misquoted and they do not do service calls for non customers. I asked to speak with the manager....Jenny got on the phone, I explained the problem to her. She agreed that I was misquoted. She also stated she has a "couple of new girls in the office". She apologised for the mix up. When I told her I was going to give them a poor review she asked me not to and if I could get her the name of the system she would see what she could do. I phoned her back about 30 minutes later (just about 5:00pm). The girl who answered the phone just answered by saying "hello"...I asked if this was Comtron and she said it was. (odd!) When I asked for Jenny she said she had already left for the day. No problem. I left my contact information and explained that Jenny was expecting my call and ask that she call me when she got in the following day. That was two days ago. I just now received a call for Jenny. She didn't quite remember me and asked when I wanted them to come out to set up service. Nope. I reminded her of who I was and why I had called and left my information. Her response: "oh! you're THAT Lisa, I don't know why they put you on my calendar to call you". Really? I told her I had called her back just like she asked me to. I explained that when I hadn't heard back from her yesterday I just contacted a different company. She seemed very confused. My impression is they totally lack any sort of customer service and are completely disorganized. Good luck if you choose Comtron.

They installed our AV -Alarm system in our new house . Flawless install and service to match !read more