Glenn Dental is located in a beautiful, uniquely mirrored building in Apple Valley (with another…read moreoffice in California City). The architecture is beautiful, and the parking lot is large and accommodating. The entrance is accessible with a wide ramp and no stairs for anyone using a cane or wheelchair.
Inside, the facility is pristine, almost looking like a high-end luxury spa instead of a dental office. The waiting area features a mixture of seating, including plush, cozy seating as well as unique clear chairs. The receptionist area is wide, and the staff is wonderful, consistently kind, and respectful. Even the bathrooms are unique with modern see-through sinks!
During my first visit in September 2025, I was given a tour explaining their equipment sterilization process, and I was shown the different procedure rooms. As someone who deeply values transparency and honesty, this immediately made me feel safe. The hygienist, Cara, was amazing. She was incredibly gentle with a wonderful bedside manner. Her gentleness was not only a compliment to her technique, but it was a sensory relief for me.
Over the next few months in late 2025, I returned several times for a crown, a filling, and a few quick, complimentary bite adjustments to resolve some misalignment headaches. The high standard of care was always consistent. I like to understand what's going on with my care, and I felt safe to ask questions about my treatment without ever being made to feel silly. However, my recent experience as a VA patient showed an issue in communication.
After receiving automated email reminders in early 2026 stating it was time to schedule my biannual cleaning, I reached out to Glenn Dental to initiate the request. Because the VA Community Care authorization process takes time, I expected a wait. What I didn't expect was the lack of communication during that wait. I called Glenn Dental twice over the course of two months, once on April 6 at 1:43 PM, and again on May 1 at 12:36 PM, and left two separate voicemails to check on the status of my cleaning. Unfortunately, neither of my calls were returned.
Ultimately, on June 8, 2026, I chose to stop by the office in person to follow up. Since I had previously contacted Community Care and brought my authorization number with me, I was able to successfully get scheduled. The front desk representative remained professional and apologized for the inconvenience. The explanation provided was that the VA Coordinator handles those specific callbacks. However, I thought a business phone belonged to the entire front office. When I left those messages, anyone could have returned my calls. Whether it was a system glitch, a tech outage, or messages simply getting overlooked during a hectic day, the ball was dropped.
I understand that third-party approvals take time and that the office has to wait on the VA. If someone had reached out with a quick, two-minute courtesy call just to say, "Hi Melissa, we received your messages and we're still waiting on the VA paperwork, but we haven't forgotten you," it would have felt like I was seen and not ignored or overlooked. I consider that an extension of my care and dental relationship.
I am grateful that Glenn Dental contracts with the VA to serve veterans like me, and I truly hope this communication breakdown was just an isolated blip. Because the clinical care and the staff have otherwise been top-tier, I still recommend this facility, I just hope to see their communication updates improve for patients in the future.
