I had a faucet that was really not doing its job any longer. I thought this would be more complex than it turned out to be. Angel fixed my problem quickly, and with less effort than I thought possible! He did a great job of outlining my other options. I will definitely call him for future work! read more

Only call this company if you don't care about overpriced work and want to deal with an arrogant owner, Andrew. I did not appreciate him bad mouthing my prior plumbing company and then stating that they guarantee their work unlike another big company, just unprofessional to trash talk a competitor. While I did agree to have the work done at their increased pricing it was only because the company I used previously could not come out for a few days and my sewer line was backed up. What I could not believe is they wanted to charge me $10,000 - $12,000 to dig a 6 foot area in my grass to repair damaged piping, it took a lot for me not to laugh at that dollar amount. Needless to say we definitely did not want them to do any additional work and they didn't even finish the original job we paid for. I will say Austin and Jesus were very hard workers and pleasant to deal with but would not recommend this company. read more

I have a business that was in desperate need of plumbing services. Phil was timely, thorough and reasonably priced. He is on our list going forward as our "go to" plumber. read more

We noticed a leak coming from our water heater on Friday. Dependable Rooter had an appointment for 8am on Saturday. We were contacted about 30min before the start of the appointment to confirm they were on their way. Andrew and Zack arrived promptly and started assessing the issue. They tried a repair, informed us they would try to RMA the water heater as it was a defect in the unit. A few hours later we were again notified they were on their way back to our house. They got the new water installed fairly quickly. There are no leaks and the water heater is working as expected. Andrew made sure to point out where the old unit was leaking so we can watch if the new unit has an issue. They also adjusted the position of the expansion tank. Great service! Andrew and Zack were very professional and got the work done quickly. They also made sure the work area was neat after the job was completed. read more

I've lived in this house for 38 years and have finally found my forever plumber! The first impression set the stage for excellence when I was texted with a photo of the plumber. He came at the appointed time and put on his shoe covers before entering the house, never seeing my sign to remove his shoes at the front door. Wow! He gave me 2 options and the owner dropped by to give us the cost of the second more expensive option. We were never pressured to select the more extensive/expensive option. We were surprised that they could get started immediately and they did EVERYTHING (plumbing, drywall replacement, texturing, painting and clean-up). The owner stayed in touch by texting me to make sure all was well. Yes, he cares about his customers. read more

These guys are the best. Our Automotive Repair shop needed some repairs and a new toilet, I called around 8am and they were able to come out same day and do everything we needed. Not only are they fast and do great work but the have the customer service I have been looking for. Adam, Taylor and Patrick were so friendly and professional. They definitely go above and beyond read more

Once upon a time, there was a leakage in our main water pipe. Sebastian was the hero to save the day for our little household. In all honesty, he told us what was the deal and really wanted what was best for us. In the end, we got our leakage fixed with someone else but this experience was one for the books. (And who can miss that "salmon" color van that they have ;-)) read more

I called this morning through a sign language interpreter relay service for the Deaf as that's how I communicate on the phone. I picked this company based on the rating services for our plumbing issues. They hung up on me. I may not be able to hear on the phone but I'm able to speak verbally in person. They lost a business opportunity to come out and do plumbing work for me. read more

Sean did a great job with our sink. He replaced a broken garbage disposal unit and an old faucet. His work appears to be excellent. It's great to get new stuff, and it's great to have someone you trust doing the work. read more

Gouging doesn't even begin to describe my experience with these plumbers. Yes they came out quickly, but when the problem was determined what was needed, I asked how long it would take, and the plumber said about 15 minutes, and then proceeding to give me a quote for $615. Now, I don't know if it was because I am a woman, or because I was in Los Gatos or both, but the last I checked, plumbers don't make $1800. an hour. They thought I was desperate because it was a rental property, and saw an opportunity to take advantage. Then they charged me a service call fee of $90-something to give the quote.....What a waste of time and I was so furious they tried to gouge me thinking at a vulnerable time. Business must be good if they think they can get away with that. They were referred by another plumber who didn't have time that day, so maybe they were both getting paid. The part that needed replacing ended up being $7.30 (yes, that is $7 dollars, and it took the other plumber only 10 minutes to change out, and I paid just the normal service call fee of $75.00. Maybe all of the other reviewers have endless amounts of money, and don't know they are being gouged...but it was so obvious that they priced the job to the address and me being a woman instead of to the time and effort the job took. read more

replacing the cartridge for the bathtub was asked for $800 more!!!. The part is only around $17~30 in HD and will take less than $30 mins to do it. How can I use this company in the future? The good thing is that they arrived on time and they didn't charge me when I pointed it out the repair labor is too high and don't want them to fix my faucet. why not to do it with $200 charge and be as the honest handyman? You gonna lose so many credits for the work in the future. read more

Sean at dependable rooter and plumbing was friendly, efficient and explained the problem while showing me.

Fast response through yelp, their technician Javier came on time. He is very thoughtful and professional. He fixed the clogged bathtub drain and cleaned everything. The price is reasonable. Highly recommended. read more

I would definitely recommend Dependable Rooter and Plumbing to my family and friends. They got my job scheduled within 24 hours and were professional and friendly over the phone. The two technicians they sent to my house, Sean and Anthony, were on-time, professional, friendly and clean. They did a thorough inspection and found that no repair was actually needed. I felt that they were very honest and informative. I will be calling Dependable for any future plumbing needs. read more

I was put in touch with Dependable Rooter from The Home Advisor website. They were the first plumber to reach out to me and I think we were lucky. Sean was the plumber sent out. He was knowledgeable, friendly and explained things as he went along. Sean had to stay late to finish up the job. Thank you Sean! read more

I have a hair salon in Saratoga and I start having problem with one of my sinks on weekend which was Saturday shortly after my small problem become a very big problem I couldn't use the sink and I needed someone ,happen to call this place They sent someone on Sunday and he was actually not only on time but even afew minutes earlier waiting for me .I was so excited to see him ,shortly after we find out about the whole thing he started the work he did a great job I am recommending them to everyone they had everything in their truck which was amazing for me anything that we need it was awesome because the other plumber that I called before , they had to stop the work and go get the stuff from Orchard supply but these guys had everything in the truck right there I am really happy with them and I recommend them to everyone specially on the weekend when everyone not answering your phone and you need some one. thank u again.also this is the type of sink that they worked on not to many people know how to work wit these kind I got this picture from the web I hope it will helpful for some one like me that is looking for a plumber for certain kinds of sink. read more

Dependable Rooter and Plumbing - Plumbing Near Me - Rocklin, California

A fantastic experience from start to finish. Their customer service is impeccable - friendly and efficient folks in the office (Natalie was great!) who text you a photo of the technician who will be doing your service, and when you can expect them. Our technician (Taylor) was prompt, friendly, professional, and explained our options thoroughly and did the work quickly and well. We really liked the easy to understand pricing structure as well. Highly recommended. read more

I live out of town so I spoke to Phil on the phone. He was very professional and carefully explained to me my options and what had to be done. They installed new pipes from the meter to the house in a timely manner and even went to two distributors to match and replace some decorative rock. They were pleasant and easy to work with. I highly recommend them. read more

Called regarding a clogged sink and they were able to give me a same day appointment. Ariana and and Chuck arrived between the time frame that was given to me. Problem was identified and both worked efficiently to get it resolved. Very happy with the job they did but even better was the great attitude they had.They both gave recommendations to prevent future plumbing issues. read more

I had a backed up sewer caused by roots with no property line clean out a few days before Christmas. Dependable came out right away I hired them to fix the problem and install a property line clean out. They were on time very professional. They located the line (in the dive way) dug it up and cleared the line and installed the clean out. And reinstalled new concrete. The process was very smooth we were all thankful to get the sewer back to working just before Christmas! Thank you Andrew & Dependable Plumbing Company! read more

Yay to Dependable Rooter for coming out within an hour of my call to repair a water pipe we punctured (and when I say 'we', I mean the husband). When you have a plumbing emergency, you really don't have the option of screening multiple plumbers. That's what Yelp is great for. David and Alonso showed up in uniform, put on their signature pink booties and assessed the damage. I thought it would be a difficult fix since the puncture occurred behind the drywall on the 2nd floor. Within about 30 mins he was able to cut a small section of the drywall, find the leak and a way to do the repair by cutting and replacing a 3 foot section of pipe visible from the 1st floor. He gave us an estimate based on a price sheet that they use. They do not have an hourly charge, but use flat rates based on services and materials. The only damage for us was to replace the small section of drywall that was removed. Most plumbers don't fix drywall. They were professional, NEAT and CLEAN, and personable. They explained the work to be done and answered all our questions. They are my new go to plumbers the next time "we" need a plumber. read more

I experienced a leak in my ceiling after a huge storm in December and Dependable Rooter and Plumbing was quick to respond. Their operation was top notch throughout from the intake process to their service technician's work. There were 2 teams working on my place - the plumbing team - Javier and Angel as well as the wall/ceiling patch team - Julio. The team diagnosed the problem, provided estimates and completed the work as expected! They rock! read more

Ariana helped us fix the clog toilet. She is very professional and reliable to investigate the locate the actual problem, while other 2 plumbers providers directly asked very expensive solutions. I would definitely recommend Ariana and this plumber provider. read more

Update: 5/9/2017 The head of their customer relations contacted me and stated their intent to "do right" by their customers and agreed to refund $137, bringing my cost down to $200. I appreciate their customer service and am updating the rating to 4 stars (from 1 star). Original review: DO NOT USE THEM- their charges are sky-high! The service was good, HOWEVER, they charged me $337 for snaking a kitchen drain on regular week-day! I went ahead since I would have to pay them a $59 service call fee and my drain had been clogged for two days. read more

Used them for a very tricky plumbing job and they did a great. I had a hard to identify leak inside the garage roof. They are not the cheapest, but they do a high quality job. read more

Dependable Rooter and Plumbing did a great job on my place. They replaced a faucet, broke concrete to replace a busted drain pipe, replaced a couple gas lines, and ran a new water line for the fridge ice maker. Alejandro, Andrew, Carlos, Javier, Jesus, Julio, and Taylor all pitched in for this multi-day job. They were all awesome. It was very pricey compared to other companies, but you definitely get what you pay for. read more

From the moment I called and scheduled an appointment with Mariah I knew I had made the right decision! She was kind and helpful. Steven Carmacle sealed the deal. The job was done timely and with care. He knew exactly what he was doing and was non intrusive. I would recommend this business to anyone. Thank you Steven and Mariah! read more

Great service, timely arrival, and a pink truck, what more could you ask for? Seriously though, I've used Dependable for both a garbage disposal and toilet install and both times they we're quick, professional, and I was aware of the pricing from the beginning. They even texted me the photo and bio of the plumber who would show up for safety purposes. I'll definitely use them again!! read more

Andrew Stambaugh is very dishonest. He came to my property, and quoted me $825 to clear a sewer line. I told him I don't need it water-jetted, just snaked. That dropped the price to around $390. I told him I should have a $50 new customer discount and he balked and said I should have told him before he showed me his "everyone gets the same price" sheet. I told him I did tell his office person. I then asked him about the groupon, which is how I found this crooked company. He became irate saying that his website says coupons cannot be combined. Or course, no such thing is said on his website at the time of this post. Realizing that I was not an idiot, and Andrew would not make $825, but closer to $300, he refused to do the work. He also told me at the end, he was audio taping me. Since he did it on private property, I called the Police. In the end, the Police person wasn't sure about the law (reasonable expectation of privacy, private property, outside) and let him go. He wasted hours and got nothing, but a bad review. If you use this scam outfit after reading this, you deserve to get taken advantage of. I own numerous properties in Menlo Park and have never been treated like this. I just called another plumber and voila, they want $308 to do the work. Update: Just found a place for $195. Done. read more

They were timely and professional. Did the work needed efficiently and didn't upset me. Ariana was pleasant and thorough.

I tried to clean my clean bathroom sink drains myself but eventually I gave up and called Dependable Rooter and Plumbing. Ther plumber, Eddie, was supposed to come between 4-6 pm but the office called to let me know he had been caught up in traffic and would come around 6:30. I was very impressed with how the office kept me informed of the expected arrival time. Eddie came at 6:30 and was very professional. He completed the job efficiently and properly, and he even put tape on the edges of the pipes under the sink to prevent any leaks. I will definitely use them again. read more

Excellent service! We sprang a leak in our basement and they were able to give us fast, and courteous, same day service. Andrew gave us a no hassle price quote and so far the job appears to have been done correctly. We highly recommend and would be happy to use them again. read more

Dependable R & P fixed a leak an a water line for me. I am really happy with their work: they never promised anything they didn't deliver. Fixed the leak in two days for the exact amount we agreed in the beginning. Cleaned after themselves really well, up to covering the trench with the greenery that grew there before digging. Javier, Ariana, Jesus and Taylor started in the morning and worked practically non-stop until late afternoon. Pricey but very professional. Unfortunately there are very few contractors whose word one can rely upon. These guys are an exception and I'm very happy with their work. read more

Dependable Rooter & Plumbing were really great. Ariana and Xavier arrived very quickly and identified the problem right away (broken shower cartridge). They fixed it in no time. They are very professional both in their job and communication. They explained every detail in the pricing sheet and listened to everything I wanted to say. They were awesome and I am completely satisfied with the services and will call them again if I need to fix any plumbing issues. read more

We needed emergency main sewer drainpipe repair, and Andrew and his able crew at Dependable Rooter & Plumbing were quickly responsive and devoted 3 very full days determining the problem and then fixing it. The repairs ended up being a lot more extensive than originally thought, and a long piece of pipe with an aggressive tree root tightly wrapped around it was taken back to their shop as a trophy (it has been named Rootzilla). Over the 3 days, crew Taylor, William, Alyssa, Jesus and Julio were on time, friendly, neat and clean about their work, and were always open and available to answer ANY of our questions or concerns (and we had many). After all the work was very professionally completed, the inside of our home where the work had been conducted was cleaned and vacuumed, plus any outside areas where the equipment had been set up was picked up and swept. We always felt secure that Andrew and his crew were doing the very best job at each stage of the demolition and repair. We can easily recommend them for plumbing needs. You sure can't miss those pink trucks! read more

this yelp page is incorrect. they do not offer any type of virtual consultation. they charge $49.99 just to come out and give a price. they will not even give you the highest price. i've paid 3 companies this fee. they give me an astronomical price of $2300 which nobody can afford, then charge the $50 if you decide to get a quote for another company. that next company charges $50, gives another high price so it's impossible to just price shop. it's awful that companies are exploiting the pandemic and the economical impact that is preventing a disabled veteran such as myself from affording a simple hydro-jetting of my plumbing to clear the line. especially since the plumbing line is only clogged due to the emergency water main rupture on the adjoining road that shut down the water to everyone in our area. the company states that they do not manage their yelp page thus it's not their problem. read more

I've hired Dependable Rooter for 2 jobs and I've been nothing but pleased with the quality of work and service I've gotten. They've exceeded all other contractors I've worked with in terms of professionalism and quality of work. The first job I hired them for was a broken drain pipe in my second floor bathroom that caused extensive water damage to my first floor kitchen. Their response rate was exceptional. As someone who was trying to juggle multiple contractors at the same time, having their quick response and on-time scheduling really made the situation more manageable. They are really knowledgeable and will explain to you in detail what they're doing so you know what you're paying for. For example, the previous contractors that worked on my house mis-installed my bathtub's p-trap - this explains why the whole thing looked like a pretzel to begin with. The end result was a much cleaner install and with much better materials. The second job was a complete overhaul of my plumbing system. Since I had the walls gutted from the first job, I took the opportunity to create new plumbing for a future bathroom addition which involved having to redo all the plumbing. I am definitely a person who notices details and I appreciated all the work they did from beginning to end, including the little things in between. The whole first floor was properly covered with the necessary materials to prevent floor damage and the furniture/appliances from getting dust on them. In the walls, metal plates were placed over the studs to prevent accidentally drilling into them if you need to install shelves, cabinets, etc. When redoing the laundry faucets and drain, they made both boxes level without me even having to make the request. When removing the drywall, they were sure to cut the drywall halfway over the studs so that the drywall contractor could have a good place to screw the new drywall in afterwards. Even was mistakes were made (and that's to be expected from any job), they were very transparent in calling them out and correcting them. After each day, the crew was always diligent in cleaning everything up and leaving the house in order. Dependable Rooter's craftsmanship is top notch. Their service comes with professionalism and a high respect for your time and money. I highly recommend them. read more

Very satisfied with Andrew and Dependable Plumbing. Got an appointment for my plugged sewer line almost immediately and showed up right on time. Andrew analyzed the problem and showed me a cost breakdown so I'd know what each part of the solution would cost. Kept me involved with each step of the fix, showing me a video of the root ball that was blocking my sewer line. Removed the root ball and corrected the blockage. Excellent work and fair prices. Will surely call them again for any future plumbing problems. read more

We are very happy with the work that Sebastian Wilson did for us today. He installed an insinkerator efficiently and in good time. He was very knowledgeable about plumbing and worked with us in choosing the right insinkerator. He was clean in his work (Appreciated that he wore shoe covers without being prompted to do so) and very pleasant to work with. We will have him back for more plumbing work shortly. He deserves a bonus and a good lunch!! read more

I'll stick to the basics. We had a sewer line clog. A gent from Dependable came out, went under the house to scope out our pipes. Said we have a 1-way clean out. True. He said code calls for 4 clean outs. I looked at the municipal code for our city - I do not see anything in the code that calls for multiple clean outs (our house is a standard sized rancher). He said given the length of our house, and the "complex layout of our cast iron pipes" (hmm....), he recommended putting two cleanouts in. How much? $2,400 for each clean out. We should also have them power wash off the gunk with a sewer jetter. Makes sense. How much? $600. So 1 cleanout + snake the clog + power wash = $3,000. Add in the 2nd recommended clean out = $5,400. Got it. He also said that given the age of our cast iron pipes (42 years), that we probably will need to replace them. He might be right about that. Ok....how much? $24,000. Ok. Got it. The first question he asked when he arrived is: "are you looking to stay in the house long term, or are you looking to sell?" While one could argue that this is a logical question, given the above context, that feels like a sales qualifying question to determine how big he can go in the sales pitch...in terms of 1) how many sewer line services he can sell, and 2) the price per service. I'm guessing the zip code may also play into the price quote. Decided to get a 2nd opinion/price from another 5-star company. They said: one clean out will do it. We don't need 2...much less 3 or 4. How much? Clean out install + snake clog + power jet walls = $1,500. So half the price from Dependable. I think this price is good, but not unusually so. I had talked to a 3rd reputable plumbing company in Mountain View who said putting a new clean out in ranges from $800 - $1,200, depending on how deep they have to dig. Our sewer pipes are not abnormally deep. The company we used had to move some sprinkler pipes, and they replaced a leaking valve with a new ball lever (yeah!), all within the $1,500. So my take is the price from Dependable was the aberration, as well as the push for us to put in multiple clean outs. As for comments like the complex layout of our pipes contributing to the need for additional clean outs, I'll leave that to the reader to decide. Re: the $24k quote to replace the sewer line, we have a quote from a reputable trenchless sewer company for much less than that (well below $20k). I'm giving a 2nd star because I think the gentleman technically knows his stuff. I appreciated that he went under the house to scope things out, and he took a camera to the lateral sewer line to understand the situation from home to the street. I just think their pricing is out of line, and some of their sales tactics are on the sketchy side. read more