We recently had our roof replaced by Dependable Roofing, and I cannot say enough good things about our experience. From my very first phone call through the final walkthrough, their customer service was absolutely outstanding. Every interaction--whether with the office staff or the field team--was professional, courteous, and genuinely helpful. They took the time to explain each step of the process clearly, which gave us so much confidence moving forward. The onsite crew was incredibly skilled and efficient, and what impressed me most was how clean and organized they kept the worksite throughout the entire project. It's rare to see that level of care and attention to detail. It's clear that this company takes pride in their work and values their customers. I would highly recommend Dependable Roofing to anyone looking for quality workmanship and a stress-free experience. Thank you again for such an amazing job! read more

Absolutely flawless execution from beginning to end. The crew arrived promptly at 8 AM each day. They followed a very defined process and moved right through the entire project. I was most impressed by the attention to detail. As an example, at the conclusion of each workday, they thoroughly cleaned the job site which included walking the entire perimeter of my home with a large magnet to pick up any stray nails Very few contractors have blown me away with how the execute. Dependable Roofing is the exception. Great job, Dependable! read more

These guys are great. I had a concern about my roof several years later; they happily sent out a foreman to answer my questions. No questions, no drama. read more

Dependable Roofing replaced our roof. The communication was excellent, the pricing was competitive, and they left the job site clean every day. They also took care of repairs to dry rot. I highly recommend them for any of your roofing needs. read more

This place needs more guys in the back willing to do the work. You basically have to go to the back and grab all your own tile while everyone's watching with no help. I had to grab 150 s tiles and walking with them stacks at a time thought a maze and on top of it the floors are cover in a milion big awkward broken tiles places everywhere. The other 120 I had to grab on my own was a little easier walk. read more

I'm not satisfied with the company's lack of follow up, as there are still unresolved issues. There is road damage that has not been addressed, and the roof drain pipe is also blocked. I was told it needs to be cleaned before it can be put back in place, but so far no one has explained how or when this will be done. read more

I've had some difficulty getting an update on the status of a pending job. I was told a crew would be coming to complete the necessary installation before moving forward with the next step of the project, but so far I haven't received any confirmation or seen any progress. I would appreciate better organization and clearer timelines, as it would help make the overall process smoother. read more

I had a five-star experience with my entire-roof replacement done by Dependable Roofing. Communication was clear and fast, the pricing was competitive, and the finishing touches were high quality. The whole project felt smooth and professional from start to finish. read more

Dependable Roofing is indeed dependable. They fixed our leaking roof and did some general maintenance recently, and the leak fix was thoroughly tested last night and this morning as a very heavy rainstorm pounded the roof for quite a while, and all was well--not a drop of water in the house. Plus, we didn't have to wait too long to get onto their schedule, and everyone we dealt with throughout the project was extremely pleasant. I definitely recommend Dependable Roofing. read more

We called DR out to power wash moss off of our roof and clean the gutters - they went over and above and did a fantastic job. Not only did they power wash all the moss, but they replaced cracked roof tiles and repaired a bent downspout without an extra charge. The roof looks wonderful - they washed windows and the sides of the house that got dirty, cleaned up everything. The crew was very pleasant and thoughtful. No question - I would call them again and highly recommend them! read more

Wow , Never experience terrible customer service at any yard until Thursday working with the office staff ( receptionist , Sandra , Lucy). Gave the worst CUSTOMER SERVICE ever, when simply wanting some information and directions. I also called a total of 9 times wanted to get answers And no one pick up and it was around 4pm when they close at 5 . Then finally answer and said they will send over the call to Jose Rod and he was going to call me after his meeting . AND HE NEVER CALLED ME . Or the awful useless ladies ^ didn't pass down the message To the boss Jose Rod. Shouldn't be working this job or any type of customer service if you can't and don't know how to communicate or get you self together from having a bad day . STAY YOUR BUTT at home. not only that that they started questioning me on why do I want to speak with the manager, that the manager wouldn't care about the situation and some other bullshit ! Which I don't agree, I believe as a boss , he should take action and control his employees! PLEASE SAVE YOUR TIME AND ENERGY WITH WORKING WITH THIS COMPANY ! read more

Called DR because they did the roof for the previous owner. Needed the skylights assessed going into the rainy season. On time and very thorough for the evaluation. Received a very reasonable proposal. Easy to schedule. Worker showed up on time, extremely courteous. Over the course of the work I observed him taking care and time while having great pride in his work. It was a pleasure to watch! At the end of the day I am highly satisfied with the work and the price. I encourage you to contact them for your roofing project. read more

Dependable Roofing deserves 5-Stars and more! I highly recommend them. They recently completed a 25-year renewal of my entire 6,000+ sq. ft. roof with exceptional detail, thoroughness, patience, and diligence. I couldn't be happier. I plan to use them for preventative leak maintenance every 10 years. read more

I had a roof inspection scheduled. It was confirmed the day before. I explained I wanted the use of a drone to avoid cracking tiles. I was told it was no problem. I called the day after the inspection to ask when I can receive the report. Turns out they didn't do the job!!! No one let me know that they could not proceed because I asked them to not walk on the Spanish tiles and they were to use a drone. The receptionist said that they tried calling me and left multiple voicemails, which is a flat out lie. I received two missed phone calls after confirming the numbers that she stated but NO voicemails - not even one, let alone multiple as she said. I do not appreciate being lied to! Turns out the inspector didn't have a drone. Why am I finding out the day AFTER I thought the inspection took place that they couldn't use a drone? RIDICULOUS and TERRIBLE customer service! I've been in the home building and real estate business for over 20 years. As I experience great customer service and satisfaction- I keep these trades in my referral base. I will NOT recommend this company based on the inconsiderate experience and disrespectful exchange. read more

Part of my gutter detached from my roof, and nobody was willing to fix it except Dependable Roofing. They came back out to see if I was satisfied with the additional reenforces they did, and I was. I would highly recommend this company. read more

I'm a general contractor in Berkeley. Called them to estimate 320 ft.² of flat roof with no penetrations. They wanted over $12,000. No tear off. my team was going to prep the roof so all they had to do was install torch down flat roof. This is one of four estimates, and they were fully three times the amount of any other licensed roofer. they also quoted me $2000 to caulk around three upper roof penetrations. I'm not sure why they wanted to gouge me, it's a nice neighborhood and I showed up in a nice car, but I would certainly not recommend a company that makes an effort to gouge or rip off people. They later wrote me a note back and said they were unwilling to do any better on the price. they kinda suck. Not particularly honest . read more

It's a great relief to me that I can now rely on Jose and his crew when I've got roof issues, because I've had some really lousy experiences with other roofers in the past. The folks at Dependable have treated me with respect and courtesy. I had them patch several leaks and replace a skylight - I don't go on the roof myself very much, but from the inside, everything looks good! Recommended! read more

My old roof called it quits during the 2023 monsoons. Called Dependable Roofing. So easy to deal with. Got a bid done quickly. At a time when other roofers were gouging, I got a very reasonable estimate from Dependable. The crew showed up on time every day. They were very friendly and efficient. They cleaned up all the roofing debris at the end of every day. Without being asked, they put plywood on my driveway pavers so their truck tires didn't mark up the driveway. After completing the job, they even went all over my yard with a metal detector. No roofing nails in my yard! I couldn't have asked for more. Great job! read more

Excellent service, friendly staff and they replaced the roof in Brentwood in 4 days as planned without any issues with a reasonable price. Always reaching by phone and email as needed. Excellent office staff that help with numerous quotes and answer our many questions and concerns. Highly recommended vendor for roofing needs. read more

We just had our roof, gutters and downspouts replaced by Dependable Roofing. We received estimates from 4 companies and decided to go with Dependable based on price, responsiveness and flexibility (willing to install the roof, and then come back for the gutter and downspout installation after the house was painted). Everyone we interacted with from the office staff, to the estimator, to the foreman and his crew were professional and a pleasure to work with. The job was completed on time and they did everything they said they would do, including leaving the job site clean and tidy. Replacing a roof, gutters and downspouts is a big expense, so we really appreciated their willingness to provide is with multiple samples of the shingle and gutter/downspout colors so we could be sure we liked what we selected. We are thrilled with how our project turned out and highly recommend Dependable Roofing! read more

We called them last year to come to check our roof to see if anything needs fix, and they said will email us the report but nothing received so far. I thought it was because of there were nothing need to be fixed so they didn't email us. Then we called again this year, they came and checked the roof, they promised will email us the quote, and 2 weeks gone still hear nothing from them, called and asked and they said they don't have the report yet, and double confirmed the email is correct in their system. Would not recommend. read more

SCAM - PRICE GOUGING - UNNEEDED SERVICE ADDED A client of mine who has me handle their cleaning of their gutters amongst other things at their property needed an estimate for roof repair. They called up dependable to get a quote, worker arrived (4 hours late) and did the estimate and told my client it would be in their email momentarily (didn't receive it until the next day.) On that estimate was a nearly $1,100 charge for gutter / downspout cleaning & gutter sealing. The odd thing about that charge being added onto the estimate is that I myself cleaned my clients gutters as well as sealed up cracks no less than 2 months ago. There are minimal trees near my clients house and even less directly above or around gutters. I know for a fact there is not $1,100 worth of dirty or cracked gutters on their roof which leads me and my client to believe dependable roofing will gladly tack on an extra $1,100 because they think you won't get on a ladder and see the state of your gutters / roof yourself. Considering my client is an older single lady, I find this business practice to be despicable. Always get several estimates! read more

I had been putting off replacing my roof for a few years but finally decided it had to be done. A friend referred me to Dependable Roofing who said they'd done a great job on their roof so I called and set up a meeting/estimate. I was very impressed with Jose; very patient and discussed the process thoroughly and answered all my questions. They sent me over an estimate with everything detailed and explained. Based off other estimates they were very comparable to the other two estimates and what made my decision easy was the list of references in my community(50 plus) as well as my friend's endorsement. Everything that was communicated up front was done and more! We had some dry rot, some additional attic fans, some painting and rodent issues - and everything was fixed and no additional charge. My neighbor, a contractor, was so impressed with craftsmanship and details with flashing and application of the roofing material, he will be hiring them next year to do his roof. And a huge shut out to Gabriel and his team! Gabriel was the supervisor and discussed everything step by step. I got up on the roof a few times to see the process and understand all the details. The roof took 7 days which was shocking because my neighbors house took 3 weeks. They cleaned up everyday and you wouldn't have known a roof was being installed. I couldn't be happier with the outcome. If you need a roof there's only one company I'd call. Thanks so much Dependable Roofing!! 50 year warranty too! read more

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I don't normally write reviews, unless the company is either terrible, or super great, and this company rises into the latter category. If I could give this company ( Dependable Roofing ) in Oakley, California, a 20 Star rating I would. Their salesman was the third roofing representative, ( Manuel ) of three different companies to visit, and estimate the repairs we needed to our home. Manuel asked if I would allow him access to the roof surface. I was initially only concerned with a few fascia boards framing the front areas, and I said absolutely. This professional was the only one of the three companies to do this. Manuel brought an iPad with him, and proceeded to take pictures of all the repair areas, then when he returned from our roof, showed me all of these areas, and explained to me what he was photographing, and why the repairs were needed. The office lady, Sandra, kept in contact from beginning to end, informing us of everything from the scheduling to costs, and acting as a liaison for the few questions I had about the estimate / contract. The repair staff showed up on time, and went right to work. Their work ethic could have not been better, as they all were very professional in the removal of cement roofing tiles, rotten fascia boards, roofing felt, rotten under lament plywood, and vent flashing. The replacement of all of these damaged areas went just as smoothly. Every question, or request was handled immediately, with a smile, and without resistance. The roofing felt was wrapped over the top edges, but still under the outer edges of the fascia board tiles of the newly replaced, and twice painted fascia boards. In areas where the fascia boards are exposed, the areas were topped with sheet metal to prevent any re occurrence of wet rot, and painted to match. All vent flashing was replaced with new, sealed, and twice painted. The wood around our chimney top was all removed, replaced, and painted twice as all of the wood areas were treated. During the repairs, a representative who i believe was Jose Rodriguez stopped by to inspect their work, and ask me if everything was going OK ? I was so pleased with what I had witnessed, going up on the roof myself several times during the work just to see what and how the roof was originally made of, what and how it was being repaired that " I could not be happier ". We have existing Roof solar for our pool, and electricity. Since these items can be difficult, and expensive to repair, or replace we are a little concerned when a contractor is on our roof. I can post here without reservation that Dependable Roofing did not only a professional, and timely repair, they did so skirting around these obstructions with ease. The price for all of the needed work was a bit more than I had previously expected, but the quality, and amount of repairs we received for the price paid was a real bargain, and Dependable Roofing, gave me some leeway in how, and when I could pay. We can't be happier with this company, and feel it's only right to tell others that might be thinking of having some work done on their home, that Dependable Roofing in Oakley, California live up to their name with pride in professionalism, and workmanship. Sincerely John Nelson Brentwood, CA. read more

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Several years ago I had a leak in my garage roof and had called Dependable roofing. They did a great repair job at a reasonable price, so when I had some issues with my gutters leaking this past May I had called them again. They did a full inspection of the roof and informed me there was a number of broken tiles ( from when I had solar installed) and a number of roof tiles had slid out of place causing some of the issues I was seeing. They had taken some pictures of the roof issues to show the extent of the problems and it looked pretty bad, and I was surprised as my home is just 17 years old. The gutters were badly in need of a cleaning and all corners needed resealing as when the home was built the builder used the wrong sealant and it had all dried out. I had agree to all the repairs and to do some other maintenance they claimed was needed. Dependable came and took a few days to do the repairs. I could not observe what they were doing up on the rooftop, so I trusted that they did all that was in the contract, even thought I noticed that it did not appear the workers were resealing all the corners, and it appeared they replaced far fewer roof tiles than they had said were broken in the contract. I also noticed at the end then never ran water in my gutters to test their resealing and cleaning. But I trusted they did the work I paid for. So it didn't rain for the first time until October and when it did I notice several corners were dripping and leaking. It was a mild rain too. So I called Dependable back to tell them they had to come back and seal those corners they obviously missed. It took 4 calls before they finally agreed to send some one to fix it. When the workman came I pointed out the 4 leaking corners and asked if he can inspect all the others to make sure they were ok. He said no, I'm here to fix just where you saw leaks. I was a little shocked but decided just to let him fix where I saw the leaks, which he did and left. Fast forward to November 18th - when we had the first really hard rain. I heard loud splashing in my driveway and was horrified to see a literaly waterfal pouring from the end of the gutter above my garage door. Upon inspection I saw the gutter was totally filled and water was pouring out all over and the water was coming under my garage door into my garage. I suspected the gutter downspout was blocked - so with my neighbor's help, got up on a ladder in the pouring rain and reached into the gutter at the corner - and found the gutter was full of leaves the the downspout hole completely clogged. I reached in and just grabbed handfuls of leaves and flith out of the gutter, until the drain finally opened and the water went down with a loud WHOOSSSSHHHH. In the process I cut my hand up pretty badly. So, that's my story- I will never call Dependable again and you shouldn't either. I am now concerned that all the other work they claimed to do wasn't done, so am calling another roof repair company to inspect the roof. read more

Dependable Roofing - Another view - this was after Dependable did roof work and supposedly cleaned and resealed my gutters. - Roofing Near Me - Oakley, California

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Every interaction from the estimator to the roofing contractors to the invoicing process exceeded my expectations. I highly recommend Dependable Roofing. read more

José and project foreman Gabriel were simply outstanding at every step of the process for our danville California home. José was helpful and guided us to make sure that we did things like select the correct roof color, replace facia boards that had dry rot and the like that needed to be done and Gabriel was able to ensure the job was done beautifully and when questions came up he was more than very helpful to decide how best to proceed. At every step of the process Dependable Roof went above and beyond! It was great that they cleaned up after every day... They were here five days! This is the go to company for a new roof, gutter work, facia board replacement, roof ridge line venting and a positive can-do attitude... They want to make the customer happy! They succeeded! read more

One thing for sure, it is so hard to find a dependable,trustworthy, competent company and one that doesn't gouge you or add new things to make it worthwhile for the contractor to come out for the day. I have asked for a few estimates from a few roofers and they all vary in price and what they are going to do. All we want is the fascia replaced, but we get estimates that are padded with extras. This company was on the Yelp list for projects- you request a consultation and it contacts all the rest of the contractors as well. This was the main company that at least was reliable and showed up on time so that was good. Another guy stood me up twice and I never gave that one another chance. So for the fascia itself ( mind you only about 3-4 feet water damaged at the very end since my husband fell off the ladder and took down part of that gutter). Also we know the price of the fascia pressure treated woods ranged from 33-81.00. So the estimate was 790. for the fascia replacement. They added to replace the paper since they would have the tiles off that was 1690. For a 4 foot area. 390. For gutter cleaning ( which we do ourselves and really doesn't take long) then 690. To seal gutter spouts and clean up debris there. Then 1900. For reattaching, and debris cleanup from job, etc, etc. I didn't even notice the second page with the last estimates at first and thought it was bad! It doesn't look as bad when separated but when we added it up it was 5260.!!! YIKES!!! 400% more than other bids! I laughed and said I could replace my whole roof ( or maybe nowadays just a quarter or half of my roof!)! All that for one board/fascia trim on the side to be fixed! Now those other bids don't seem as bad lol! Sheesh! We have done roof repairs ourselves as well as hired a company- so the paper itself is solid. We went up with the estimator because in the past we had one guy from another company STOMP on our roof and broke tiles! So beware and use common sense in fixing things. I am sure they are probably good at what they do with their other reviews, if you are willing to pay that much. I want to pay the fair share of a good company, but I do not want to be ripped off. read more

Dependable roofing was fantastic to work with. Jose the owner was very punctual for our various appointments during the quoting progress. He provided several suggestions that made the project much better and solved a couple of problems to accomplish our desired outcome. His crew was timely, efficient, a clean Job site and detailed in all aspects of the construction - both the roofing as well as some carpentry work we needed done. Their onsite foreman Effron was great to work with and had a very high quality of work. We appreciated their flexibility around scheduling. Communication overall was excellent and we would highly recommend Dependable roofing. read more

Dependable Roofing - Project in process. - Roofing Near Me - Oakley, California

I would not recommend dependable roofing because when they came to my home to give me an estimate he said he was going to go on the roof and take pictures of what repairs I would need. When he came down he showed me some pictures and gave me an estimate that was very inflated and more materials that was necessary on there. I had somebody else fix my roof and they took pictures and when they showed them to me they were not the pictures that so-called dependable roofers showed me. Dependable roofers showed me pictures of some of the roof. I paid less than half of what I was quoted by dependable roofers. read more

Dependable roofing recently completed the removal of our old wood shake roof and it's replacement with new Certainteed shingles. We had three bids and while they were not the cheapest, they were the most responsive from estimate to construction start to completion. Gabriel and Jose, the project managers were available, informative and helpful. The crew took extra care to protect our paver driveway which we greatly appreciated. They cleaned up after each days work and when the job was done. We are very satisfied and would highly recommend Dependable Roofing. read more

We are extremely pleased with the repairs to our tile roof by Dependable Roofing. They were actually recommended by another roofer we had called for an estimate who said he wasn't doing repairs. Dependable had the lowest estimate and included more work than other estimates. They were on time everyday and very neat. They cleaned up each day before leaving. We will definitely use them again for other property. read more

Great company to deal with. They had to deal with my pain in the butt insurance company AHS, Sandra and associates had to jump through hoops to get the approval, but they were persistent. Got my job completed and repaired. Much appreciation to these guys, they will work hard for you. Thanks guys! read more

We needed a new roof. I called 3 different roofing companies. Dependable Roofing said it would take 1-3 days to get an estimate. I called the office 3 different times to get an ETA on my estimate. It's been almost 2 weeks. No estimate and never any call back. Dependable Roofing is Undependable. We went with a different contractor. read more

Lets talk about UNdependable. I called to get an inspection. They came out and had the wrong gate code. They sent me a text and I responded with the right code thinking that they went and did the inspection and report. I sent several messages asking for the report because I they guaranteed it by a certain date. They proceeded to tell me I'll talk to the inspector. I continued to call and was hung up on several times. Finally the lady that helped me at the begining answered and put me on hold to tell me the inspection was never done. The worst customer service ever. There is more but I can not ethically talk about that. read more

This roofing company is awesome! There name is right on "Dependable". Quality work at reasonable prices. I highly recommend them! Jose is the best! read more

José and Jorgé and all the guys from Dependable roofing were beyond incredible with our new roof. They had a difficult job removing two layers of roof (metal over wood shingles) and did a great job! They cleaned every day and took a magnet around the yard to get nails and debris removed so our dog wouldn't get hurt. Major attention to detail. They installed all the gutters and downspouts and painted them to match our house. The roof looks amazing and brought our 1970s house into the current decade! Highly recommend read more

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They did my roof in November 2019. I have been meaning to do a review but my memory is somewhat faded since this was a while ago. They came out end of September 2019 and gave a free estimate. We also had another guy (different business) come out the same week and quoted us $6,000 more than what Dependable Roofing quoted us. I had to get it completely replaced because when it rained, water was leaking inside of my house! They got it done maybe 2 days after they said they would. But it's ok because they had to replace some of the wood beams due to wood rot. So I wasn't really surprised. The crew was nice and professional. The office admin, Sandra, was as well. If anything came up she always called me and would email me as well. They asked for the payment once the entire job was complete. read more

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Great company to work with... Very professional and responsive and great value for your money... I highly recommend Dependable Roofing.

They came highly recommended, to do a concrete-tile roof replacement, including gutters, gutter guards, wood repair, Clear, reasonable bid, fair price. Started on time, worked through the hottest days of the summer. Finished on time, give or take a day. Job well done, good detail work. Very good (not perfect) cleanup; it was worth checking the driveway: 2 roofing nails for the whole job. Better in the pocket. Very nice, accommodating workers, a bit short on English, but OK. Excellent office support, too. A very good experience; I recommend them highly. read more