BUYER BEWARE - ROOF DAMAGE - PLEASE READ ENTIRE REVIEW!!!!!
I bought this house 1 year ago. I walked the roof to just make sure the tiles were good and had no leaks during my first winter.
I had my house painted and went on the roof to inspect their work around the chimney. I noticed the tiles looked moved around and a chip in one tile near my chimney. Which is why I had called CalPro for an inspection. Luis was kind of enough to slide one of my spare tiles to replace that chipped tile.
When Luis came to inspect, he indicated that my roof was in good shape and no cracks. He had suggested that I have areas under tile cleaned up as well as my gutters. I signed the contract, and the worker came. I assumed he did his job.
The next day, I had work done on my exterior decorative trim above my kitchen. I went up to review his work and I noticed that one tile had split.
I had texted Luis to see if I could get it repaired and I was going to pay because I didn't know who broke it. After finding that, I had decided to walk the roof just to make sure because it wasn't feeling right. It was a bit higher than where my guy was working. I discovered that my roof was worse off than before they came. I had several cracked tiles and he half a**ed cleaned the gutter near the Redwood (leaving needles in each end of that gutter).
I checked every gutter and there was debris left and looked untouched. I contacted Luis to express my concerns. I had sent him a few pictures. He kept insisting that he had pictures and that his worker did the job and how wonderful they were for painting my stacks (without permission). I had not asked for anything to be painted and had they not done that he wouldn't have stomped all over my roof breaking tiles in various locations.
I had my own pictures to show the new cracks and debris in the gutters. He literally told me that cracks happen when you have foot traffic. WTF! If you break it, tell me and fix it. I had plenty spare tiles. I was shocked to have Luis act as if this was normal, that it's okay to have roofers break tile and not tell you on top of not repairing.
After many texts (by then I am pissed), Luis agreed to swing by and take a look, which is what I wanted all along. I had stopped payment and informed the office that I would cut another check after the job was done. He calls me later the very same day, tells me he isn't coming and proceeded to say... "Ma'am, I think you are trying to get out of paying your bill" to which I came unglued. He kept repeating "Ma'am think you are trying to get out of paying your bill! He could have simply returned to inspect as he had promised instead of basically calling me a thief. If a customer is not willing to pay and is complaining, he better damn well check before slamming me with false accusations. Honestly, think he was projecting.
They sent me pictures the work actually performed. I remained pissed about the cracked tiles and dirty gutters. I then realized that they had sent me pictures of the chimney area taken during the estimate as if was to prove the work had been completed (which was NOT).
The picture was of the estimate and NOT of the completed work (because that area had not been touched). I had sent many emails and several pictures and it was not until I pointed out the misleading photo that I finally was heard. They should have realized what pictures were taken by Luis in the estimate and what pictures were the completed work sent by the worker. I had pictures of what I was wearing on the day of the estimate and the clothes I was wearing when the worker came, via my security cameras.
Well, they send another guy to come out to finish the job and repair my tiles, I EVEN paid him an additional 50 dollars to fix the one tile that I couldn't tell who broke it. He used about 4 or 5 of my own tiles. Of course, I go up there to inspect the roof, and find one known chip remained AND I find another broken tile that appeared to be the worst one! l will attach that picture of that and not of the previously damaged tiles that had been repaired was near the unnecessary painted stack near a different solar panel at the far end of the house. I am NOT going on my roof and cracking my own tiles so that I can complain.
Guess what, I paid my bill and went on the roof and slid in a new tile myself.
Perhaps, because I am an older single woman, I will assume the work was done. Then acting as if I don't know what I am talking about when I complain. I am130 pounds and know better than to stomp around breaking my own roof tiles. I ALWAS CHECK on work I paid for. I will attach pictures of the so-called cleaned gutters and the one cracked tile I found after the second guy finished. I just can't believe this experience. It was awful and although, they may do good work for some (probably men). They even scratch 3 month old paint job.
Are they leaving my roof open to leak in order to get a big job in winter? read more