Lukas did an amazing job, wasn't pushy and helped us find the perfect mattress without any fuss. We were in and out in an hour and felt like we go everything we wanted read more

Theron was so helpful! I went in to see if they had a plastic mattress cover needed to put in storage. Theron was not only helpful with getting me one which they have for free but also with some questions regarding mattresses for side sleepers. He was never pushy and was thorough in answering my questions. read more

had a problem with a mattress.. Talked to Branden... handled problem, great service, great communications (no stress, no conflict) and great value when you have a problem and it is fixed.. way to go read more

John was very helpful and polite. Lead us to the right mattress without a sales pitch. Great price and in stock so we could take today. Didn't have headboard brackets in stock so offered to ship for free within a few days. Buying for a student. read more

We recently purchased our queen mattress with bed frame and two pillows from Denver Mattress. I can't remember the name of the guy who helped us, but he's from Cheyenne, WY- he was informative, friendly, to the point, and not pushy- all qualities I value when purchasing a mattress or similar item. We were able to get the student discount, which helped bring the price down. The best part was that the mattress was available asap and we were able to carry it out of the store same day. If you're new in town or looking for a mattress, I recommend Denver Mattress. I can't compare it to other places in town because we were happy enough with our experience that we didn't need to shop elsewhere. We had already done price comparisons and we felt that we got a fair price. read more

I'm not sure there could be a better example of customer service. I dropped in one morning to do a mattress comparison on behalf of my niece, who lives in Maryland and is determined to have a mattress from Denver Mattress after sleeping on the one I have in the guest room. Carlos encouraged me to take my time laying on each of the 3 mattresses being considered, answered questions and was patient and friendly. I left and after talking to my niece I went back to the store to do a second "test" and to add one more mattress to the equation. Again, Carlos was patient in explaining the differences, answering my question of what a "convoluted" foam was, explained how the process would work if my niece wanted to order from this store. Carlos is very knowledgeable, personable and willing to go the extra mile to make sure the customer would be happy. I asked what would happen if the hybrid version was shipped from Colorado and then my niece didn't like it, since the nearest store for her is a 12 hour round trip drive. He promised to find out for me by calling that store. The next day my niece had decided to buy the mattress so back I went to nail down the details. Carlos could not have made this any easier. The order was quickly completed and my niece and I both were very satisfied customers. read more

I would check this place out if you are looking for a new mattress. We searched a few places and found a $3,000 mattress for $540! Rick was a great help, he assisted above and beyond and I couldn't believe how easy it was (I was dreading the whole process) Worth the stop read more

Very helpful staff (I was helped by Dana) that ushered us around the store to help us find the perfect size and style of mattress. I didn't feel rushed to pick a mattress and all of my questions were answered clearly. read more

I have used Denver Mattress for over 15 years. I got a new mattress 18 months ago only because I wanted a king bed. I purchased the firmest Doctors Choice they make. Surprisingly, unlike my last two Denver Mattresses, the bed got soggy and, upon inspection, had deep divots where the two people slept. I called, sent photos of the issue, and was so lucky to work with Sonya who made the entire process efficient and easy, instead of a struggle. They swapped out my old for a new (two kind & pleasant young men who even removed their shoes & were careful in my home) and, hopefully, this mattress will be true to form with the ones of the past. Many thanks to the DM Boulder team for excellent customer service! read more

If I could give ZERO stars for the experience my wife and I had with this store and manager I would! We purchased a mattress set for daughter who is going to CU and spent over $1000. We were assured that it would be delivered 2 days later on Saturday morning. On Friday, I received a phone call to expect delivery immediately, even though I had made it very clear to the store that my daughter could not move into her apartment until Saturday am. They were very unapologetic but said it would be delivered on Saturday before noon, only after I reminded them that is what was originally promised. On Saturday, we had not heard from them by 11:30 so I called and was told that their dispatch would not have the truck out until 2:00 p.m. ONCE AGAIN, I explained we needed it early because my wife and I were leaving on a flight back home later in the afternoon. They told me they would request an early delivery and call me by 2:00. At 2:20,still hadn't heard from them so called again. They reported that the dispatch still had not scheduled the truck for delivery and had no control over dispatch and told me they did not care about my schedule. Once again I was told I would be called by 3:30 with an update. At 4:00, I called again. This time was told the mattress may be delivered between 6-8 pm or possible the next day. When I told them this was not acceptable or even possible, as no one would be at the apartment, they suggested I cancel my order. That is exactly what I did... and the manager DID NOT care or apologize. In fact, he said he was going to deduct the cost of the "mattress protector" spray (supposedly worth $10 ) from my refund. SERIOUSLY! My time on the phone was worth much more. By the way, we went 5 minutes down the road to Mattress Firm where the most professional service-oriented sales people helped us and delivered a better mattress for less money within 40 minutes. Bottom line: Do not believe a word this place tells you and do not expect your delivery experience to be a pleasant one once you give them your money. I think the manager did not believe I would go through with the cancellation so he treated me badly. The lesson here: there are many mattress stores in Boulder and they SHOULD treat their customers right if they want to stay in business. read more

I really liked Dan. A nice guy that didn't rush me in to anything. I tried some of the other mattress stores in town... But they weren't so great. read more

They cannot provide information on the delivery time window until after 5PM on the day before delivery is scheduled. This makes it difficult to plan when to be home for delivery. Other furniture and appliance stores can provide this information at least a couple of days in advance. No reason these guys should not be able to do the same. read more

We are very happy with our mattress and with our experience buying from Denver Mattress in Boulder. The sale associate we worked with, Josh, was extremely helpful, knowledgeable and was not at all pushy or trying to up-sell us. No stress shopping. Prices were comparable or better than we saw at other stores for similar products. FYI - Delivery to communities outside of Boulder can be infrequent, we had to wait three weeks for our mattress so plan ahead if you live in Ned. We bought in August so new students moving to town likely had some impact on delivery timeframe. We were not in a rush and were more concerned with getting the right bed so this schedule was not an issue for us. Mission accomplished. If you're looking for a new mattress, definitely check out Denver Mattress. read more

Service provided was both courteous and efficient; list of mattress and box spring or Foundation offerings was more than sufficient, and in fact was excellent. Staff was willing to work with me and meet me more than halfway regarding ordering and delivery options. When the first foundation did not work well for me they allowed an exchange including delivery at no charge. I would highly recommend this place to purchase mattress and the box spring is there a comprehensive range has something to suit everyone. read more

Just moved here to Boulder and was in need of a mattress. I stopped by Denver Mattress and asked what they had available. The sales person was present and informative, helping me find the right mattress and even a pillow that would help support my neck properly. Come pick up time two days later, he carried the mattress out himself, loaded it in the truck and tied it down. Super impressed, I'd recommend this spot to anyone looking to get a new mattress. read more

Never met someone who was so informed and professional. I had more fun and learned more here than most tourist a attractions . Awesome products local made at great prices. Shop here have no regrets read more

I bought a mattress years ago here at the Boulder location. With it I got the greatest pillow ever. The mattress is still as comfortable as ever. I went to get more pillows and they still carried them ! The service here is outstanding and the quality and longevity of the products is great. Price is right. You must shop here! Easy. Affordable. Satisfying. Local. read more

As a college student I was looking for an affordable mattress and my expectations were met at Denver Mattress. It was the first place I went to look and after shopping around at all the local mattress stores and even department stores I went back to buy the first one I layed on. They had a student discount, knowledgeable salesman (who wasn't pushy) and great overall service. The only downside was the delivery fee, everywhere else had free delivery. read more

I happened to pop in to Denver Mattress five minutes before closing one night and the guy there, Manager Josh Bunting, very kindly, patiently, and unhurriedly allowed me to try out many beds and he knowledgeably answered all of my questions. I found a mattress set that I thought was perfect for me, but since it is such a big decision and it was getting pretty late, I said that I wanted to see what other choices might be out there and I wanted to read reviews online. Josh indicated that he would honor the sale for a few more days if I needed the time to research and make a decision. I felt absolutely no pressure at all. After visiting the competition and researching mattresses online, I returned to this store where Josh was happy to honor the sale. The mattress set arrived as scheduled in pristine condition and was set up perfectly, however when I realized that the mattress protector and pillows were not delivered, I called the store and spoke with Josh who reminded me that I was supposed to have picked them up. However, he offered to drop them off at my house on his way home that afternoon. I really appreciate the exceptional customer service and the easy-going, no pressure approach from Josh! I'd recommend Josh and his store to anyone in search of a mattress! read more

Although they may have a good product (we have previously bought a mattress and box spring from them), their service is really poor! We were in town visiting our son and decided that the mattress and box spring in the guest bedroom needed replacing. We went to Denver Mattress in Boulder and found a good option. The problems came when we asked for same day delivery. The best the salesman could offer was to strap the mattress and box spring to the roof of our car! That would have left us with the hassle of getting it in the house and up the stairs as well as left us with the old box spring and mattress to dispose of. Since that was a poor option, we then asked for a morning delivery the next day. Again, we got a "no can do" from the salesman. It seems that the customer is not allowed to specify a morning or afternoon delivery. Because they were not willing to work with us, they lost the sale (which didn't seem to bother the salesman) and we went to a nearby competitor who not only delivered the mattress the day we bought it but also did it for FREE! Now THAT is Service!!!! read more

The manager, Josh Bunting, has superb knowledge of Tempurpedic adjustable beds, and he probably applies this to the other beds and mattresses sold. He helped me out in what I can only describe as true kindness and understanding on his part. I would recommend this particular store for your bedding needs, and if Josh is your salesperson, you are indeed fortunate. You can tell he loves his job and will go to great lengths to help you out. I'm in my 70's and frankly this kind of service is rare these days. Josh showed himself to be a person of impeccable integrity and willing to help out. This kind of individual deserves accolades of the highest kind. Denver Mattress is certainly fortunate to have him as a manager because he exemplifies superb trust and quality in customer service. I would send anyone there knowing how important it is be have him working in our Boulder community. So honored to have a chance to tell readers about this unexpected gem who went over and beyond my expectations in helping me solve a problem from elsewhere. This is the place to go to buy your mattresses and beds. Your faith in customer service will be restored. read more