Moved here a year ago, came in road weary, sore back, no moving truck, no bed. Shawn was awesome,…read moresaved me all the normal pitch nonsense and streamlined my choices based on my sleep needs. Ended up with the. best. bed. It was delivered the same day and I was sleeping like a baby that night! Returned today to buy an economical guest room bed in a hurry. Shawn again with the same great service, kept my budget in mind, and fast delivery option. Helpful, easy and a really good bed! Highly recommend!

Stopped in to get a mattress and Karima was incredible. Very knowledgeable and friendly. She helped…read moreme get the perfect mattress and made the experience fun and exciting. 10/10 would recommend Karima

Went in looking for a mattress and left with a deeper understanding of the mattress. The mattress…read moreDaniel Segarra sold us was not only perfect for our needs, but he took the time to inform me of thing. My fiancée just wanted a bed and didn't care too much about how things work and why they work, she just wanted a comfortable bed. I, on the other hand wanted to know what I was buying and somehow Daniel was able to keep us both happy. Details for me and comfy factor for her. Daniel made us feel important and cared more about what we wanted and didn't seem to push a specific make on us. Extremely patient and seemed to know a lot. Daniel also had excellent communication and he's definitely the only one I'd deal with from now on. I recommend asking for Daniel if you're at this store.

Came in yesterday looking for a king mattress and boxspring. Cliff was great. Friendly, worked…read morequickly, and he was knowledgeable. He pointed me to a clearance mattress that was exactly what I was looking for. The prices can't be beat. Only downfall is they don't have warranties like some other mattress stores offer. Delivery was included in our purchase and I can't wait to get our new bed!

I feel like this is a mattress ponzi scheme. I bought a mattress that comes with a free base. I pay…read moreto have it set up and my old mattress removed. They delivered the free base, but never delivered the mattress. Now they say I can't cancel the mattress they still haven't delivered because I needed to cancel my order within a half an hour of submission. How would I know I would never get the item I paid for a half an hour prior? Additionally, they won't refund me my money and are charging me for the free base that came with the mattress that I never received. So they have my money. I have a "free" thing I don't want or need that I now have to pay for and they get to sell the mattress I just paid for to probably 100 customers to run the same scam.

I have only good things to say about Mattress Firm Brookfield Plaza. I only wanted a pillow and was…read moretreated with kindness and respect while the sales rep. went around the store collecting different pillows to try out in-store. We left with a pillow that was only $25, since it was a floor model. We will be back when we want to replace mattresses or buy other items, like pillows. Our pillow buying was way better than trying to figure it out at a big box store where there are no sales people or certainly no knowledgeable sales people at all. We will return.

Friendly, knowledgeable staff with a great sense of humor. It was a fun experience working with…read morethem, and I will definitely be back when I replace my mattress. Highly recommend.

Christi helped me 2 weeks ago. I went with my wife to go look for a twin bed with a bed frame…read more She was very knowledgeable, didn't try to sell us things that were out of our price range, and weren't in there that long. She made things easy for us. We appreciated her help and will come back to that specific location. Thanks Christi!

This review is about the play area only…read more I'd heard that Living Spaces had a fabulous play area so I took my 3 year old over to check it out. Because I'd also heard that they get quite busy and that there can be a long wait to play, so we went over at 10 am (when they open) on a Tuesday. It paid off as we were the only ones there for about 10 minutes. So, the play area is pretty great- my son played independently for about an hour. Things to know: You have to fill out a waiver for each kid each time before they can play. Online forms are coming at some point. Word on the street is that weekends are so busy and crazy that they should be avoided. Parents are required to stay in the play area with kids 3 and under but are required to leave kids 4 and over with the attendants. They have an interesting looking cafe right outside the play area but it wasn't open while we were there.

DON'T BUY FROM HERE. I recently had surgery and needed a recliner that had separate controls for…read morehead and legs. I contacted their online sales agents not once but twice to confirm that the chair I was about to order did in fact have that capability. I took a screen shot of the second one as proof, because it wasn't clear they were actually checking the product while I was chatting with them. Sure enough, the recliner gets here, and doesn't have the very capabilities they said it had. I contacted customer service and they said that I would have to pay the restocking fee (plus the pick up fee) even though I have PROOF that their sales people flat out lied to me. Total SCAM and heartless.

I was visiting my uncles apartment in Phoenix in January and saw some bedside lamps I really liked…read more I found out they were sold at AFW, so when I got back home to Oregon I decided to reach out to see if they would be willing to ship some of the lamps to me. My mom also wanted the lamps, so it took about three weeks from when I first emailed and when I received the lamps. (I was pleasantly surprised they would ship them to me without spending the 8,000.00 shipping minimum) They shipped them to two separate addresses and they did research on the cheapest way to ship them. I really apprecieatd that. Once they shipped it only took about 2 days to get to my mom and 4 days to get to me. I worked with Tena from the Thornton Colorado store.

Had a desk delivered and the technicians putting together did not put all the pieces on it. The…read moredesk wobbled. They hid the missing parts under my bed. The screws were stripped. I called American furniture and they sent a technician out a few days later to see if they can fix it. The technician was here for 20 minutes and made the call to get me a new desk delivered. He did not attempt to take the desk apart and put it together again. The company then sent me confirmation that they were exchanging the broken desk for a new one. A few days later the delivery people came back and at first tried to act like they were technicians inspecting. The desk to see if I actually needed a new one. I had to tell them the appointment was for an exchange pre my receipts. They brought the new desk up but instead tried to fix my old desk in a makeshift way and told me "there it works you don't need a new desk." Mind you, the missing parts are still not put on and the screws are still stripped. I asked the if they were refusing to deliver a new desk and they again stated "your desk works " and refused. And then walked out with the new desk and refused the delivery leaving me with a broken desk "that works" according to them. The makeshift fix they appplied isn't even correct. If I were to take this desk apart to move I would not be able to put it back together. Both of the delivery people (a white and black guy) were some of the most incompetent and rude criminals I've ever encountered in all my years of having definitive delivered. They both refused to give me their names. I had to call the store and actually ask if these guys worked for them and whether I should call the authorities or not. I still don't know. But they portrayed themselves as American furniture employees but who even knows. I will be seeking all available remedies if this does not get resolved. Hoping the company can fix this but regardless this is some of the worst customer service I have ever encountered. Who knows if these delivery folks were just rouge or if this is an overall company strategy to swindle documented returns and exchanges due to company error Be careful.

Nothing but good to say. Ed was great to work with and beat everyone's price. Personable and…read morehonest. Even the delivery guys were great. Thanks for the mattress.

Worst purchasing experience in my entire life! DO NOT BUY FROM HERE!!! 1- promised $300 off…read moreappliance with mattress purchase from sales rep, when arrived to pick up next day floor manager said sales rep made a mistake and refused give us the extra $100 off, okay fine. Then charges our credit card wrong by $4, okay fine, just keep it so we can be done. Brought the mattress home to have the WORST sleep ever! They gave us the WRONG mattress, not only that they said it was our fault for not double checking the name/number on the invoice. Since we signed for it they will not pick up or drop off the correct one! I checked price and the is said Sealy Hybrid, I wasn't aware I was expected to do their job for them and check all the sub-names/numbers! Seriously, be good at your job and make up by just delivering the right mattress! My husband just got in a car accident, hence the new mattress, and cannot bring it back and forth....AND IT'S YOUR FAULT! So in less you want to get the run around and have NO expectations in a sales rep or manager, I would avoid this place at all cost!

Arrived at 220 pm sign on door "Back in 5". Waited until 245. Still closed. So left. So much…read morefor a sleep number.

I've been a Sleep Number customer since 2013 and inherited a second bed from my mother, so I came…read moreto the store already knowing I wanted to upgrade my current mattress. I actually called ahead and spoke to Brandon and was really disappointed to learn that I wouldn't be able to get the adjustable base I wanted because I have a platform bed. We still went in to check out the options and I was SO impressed that after my phone call, Brandon had done some research and discovered we could get a base at mattress firm that would work with our current bed frame and the sleep number mattress I wanted. I mean, wow! When has a mattress salesperson ever referred you to a competitor? That really meant something to me and we were able to try out the options and decide on the exact mattress we wanted, then go down the road and get the base that would work when sleep number didn't sell it. Sleep number should strongly consider making a platform-friendly base (no legs) but until then, reward your honest employees who put customer satisfaction above making a larger sale.