PLEASE follow your gut! There is a reason they do not have google reviews. I only saw FB reviews online which do not help as I am not on FB. I should have looked at these reviews first, but they're hard to find, I hate seeing the previous employee reviews.
I had my son who is newly 2 at this facility for 4 days before I took him out. I do not know what happened to my child, but it is VERY clear something was happening to him there. The teachers in their morning drop off have no empathy and seem annoyed with the kids. They take the children from you so you can leave and then you can just hear them screaming. They do not comfort them, in fact they just set them down and walk away.
On the 2nd day I had a teacher lie to me about water! His water was left in the morning room, which accidents happen. Instead of saying that the lady brought it back to us and said oh he forgot it in the morning room, but he drank water, I refilled his bottle this morning. I knew immediately that was a lie as the bottle was overfilled (ice melted) and it still had the white peach grape flavor I put in it. Why lie? Trust was broken there.
Next, I was told that magically by day 2 my son was using the potty and not having accidents. My son has accidents, this is a new place, additionally, he takes his pants off to go to the bathroom and that magically was not happening here. I would see in the app he had potty on the toilet. Yet then I was told he has an issue with the changing table. YES he hates that and I advised the lady he should not be put on it.
After day 3, I was told he again had no accidents, yet he had his jeans in a bag and new pants on and no explanation. He also had a bruise on his back and on his legs. He is 2 so who knows. However, he started saying "ouchie" and "owie" to his genitals and that area when I was changing his pull up that evening. My son has NEVER done or said this. I was VERY concerned and worried something happened. My guess is they were too rough with him. I asked about it and was told "I don't know, I don't think anything happened to him" I'm sorry, you think?
After day 4 I could not send him back, 1. because he had the biggest meltdown and was hanging on to items in the house because he was so scared and upset about school. I have literally never seen my son so upset. Real tears and I could hear his heart beating so fast. Plus, he had caught a little cold. Those teachers do not wipe the kids noses or faces. It was so sad to see a box of tissues and all the kids with red hurt noses, and snot running down their face. There was also NEVER a time I went there and did not hear kids crying.
I did have a bad gut feeling when I went to the visit, but I was desperate as I am a single mom and my nanny up and quit with no notice. The only reason I tried it out was because I met Ms. Danielle, who I was told would be his teacher and she seemed nice. My son had her for 1 day when he was there and that was it. I will note when I picked my son up he was eager to leave, he grabbed my leg and headed to the door, he was not wanting to stay at all. I tried to chalk it up to this was his first day care and it is a new environment and place. But this is not normal.
I will say Sam is kind, he seems nice enough. I did have a private conversation about all of this with him and let him know I was writing this review. I was disappointed that he did not do anything to make it right. He did not even seem that concerned. (Another red flag) Honestly based on the last two reviews I saw just today on Yelp, I would say it is probably accurate.
They do not have cameras in the rooms I am sure for a reason. After I had this talk with Sam, I went to get my son's stuff. And magically even though my son was using the potty and supposedly not having accidents, I only got 3 pull ups back when I sent him with 18. So CLEARLY I was being lied to about that. And I do whole heartedly believe they hurt my son even if it was not intentional. A baby does not say ouch and owie to their privates out of nowhere. It is also obvious there are several workers that do not like their jobs or kids. They have no poker faces and if you wait outside the room out of site, you can hear them talking to the littles in a way you do not talk to a kid, they are kids not adults.
Lastly, they have a 2-week policy, there is no trial period. We went 4 days, I gave a 2-week notice that 1st week. I said he might attend the next week, so I waited to express my concerns out of fear of retaliation and that they might hurt him more. I told him he would not be there the 3rd week at all. You would think they would waive the $380 for the 3rd week, but they did not. So, I was stuck paying $380 for 3 weeks. $1140 for 4 days.
He is now in a new place now and has been happy & fine, so it just confirmed something bad happened here to him. I would not send your child here, too many red flags and lack of compassion and care, I do believe there is abuse occurring here. read more