I have a difficult time believing the poor reviews, as my experience in 2026 was phenomenal. From…read morethe front office to the back, the staff was absolutely amazing, empathetic, and caring. I felt respected and supported in making my own decisions about my health care and felt safe and cared for. The tech was incredibly knowledgeable, kind, and made all efforts to ensure my comfort during the procedure. I would recommend BMI and Dr. Jacobs office to anyone seeking medical imaging.

Something is seriously off with this place, and I'm guessing the toxicity comes from the top down…read more Getting an insurance pre approval was a joke, and that was just the beginning. My teen has anxiety, and the staff did NOTHING to make her comfortable in her MRI. The head Dr. refused music and then got annoyed at me for advocating for my daughter. He also got annoyed at my daughter for being nervous. They did not offer a mirror, TV, or anything to take her mind off of the loud, tiny tube. When I suggested my daughter might be more comfortable at Children's, the Dr scoffed at me and stormed out of the room. They then impatiently gave my teen daughter a DOUBLE ADULT DOSE of Valium, which affected her for days after. Honestly, my husband was even considering filing for malpractice for that. Terrible, horrifying experience. Stay away from this toxic place.

Clean facility and the technician was fabulous…read more However came in with a sprained ankle and no handicap door access to get in with my crutches. It took TWO days for me to hear back & confirm sprained and not broken

This is probably the BEST place to get imaging... in the greater Seattle area. The staff were well…read moreorganized and check in process was flawless. The BEST part of this experience, the staff allowed me to be with my husband during his MRI, yes, you read that correctly. I was able to get into scrubs and go into the room where the MRI machine was, so my husband could feel more at ease, knowing I was there. I bet, because of this, RAYUS probably has a higher completion percentage than any other imaging place in the area. So empathetic and aware of understanding of different patients situations with imaging. 10/10 is what I would say about RAYUS... oh and one more thing.... We had the MRI done at like 930, I think, AND we had the final results by the afternoon!!!! Unheard of, I know. Anyway, I highly recommend RAYUS for all your imaging needs!!!!!

I wish they had a "less than 1 star"! Trying to make an appt. for about 40 minutes so far. First 30…read moreminutes, I wait on hold. Then someone answers and asks to help me. I felt a rush of relief! I said I need to make an appt. She says, "ok, hold please." Now I wait AGAIN on hold going on 10 minutes!!! So far 40 minutes total!!! Can this even be real? This is so pathetic. How do they get away with this? The reviews are filled with comments of the same problem. If I could go elsewhere, I would. So, I continue to wait....

It's the worst experience even in making an appointment - it had me waiting for 15-20 minutes to…read moreeven talk to someone. They didn't have online scheduling option or taking the phone number to call back. They didn't show care to people's time and just keep them waiting. If you have a choice, don't go to this one!

The doctor who saw me, Dr. Paul A Lee, behaved less like a medical professional and more like a…read morefinance frat bro . His explanations were vague, dismissive, and barely met the minimum standard of care. I ended up getting more useful information from the medical assistants than from him. After being fitted with a leg brace, I asked a few basic questions such as what position my leg should be in and how long I should wear it. Instead of giving clear guidance, he responded with "I don't know". I cannot fully straighten my leg after my fall, so I asked whether it needed to be straight in the brace or simply kept in a comfortable position. Rather than answering professionally, he mocked me and mimicked the way I was walking, claiming it was "almost impossible" to walk with a bent leg ... That is exactly how I had been forced to walk into the clinic due to the pain in my knee when attempting to straighten it. Being dismissed, mocked, and given inadequate medical guidance while in pain is completely unacceptable. His behavior was unprofessional, disrespectful, and frankly appalling. I would strongly advise others to AVOID seeing this doctor. The rest of the medical staff were lovely.

Updating my previous review after a solid experience…read more As an ER nurse, I notice speed, workflow, and efficiency immediately, and this place was one of the best I've seen. I had an MD eval, labs, a CT scan, and a fluid bolus, and I was out of there in a little over an hour. For anyone not in healthcare, that is wildly impressive. Considering most wait times in the ER or urgent care can easily exceed 6-8 hours, this experience really stood out to me and absolutely warranted a review update. The clinic was super clean, organized, and the whole process felt incredibly streamlined from start to finish. The staff were friendly, helpful, and kept everything moving quickly without making the experience feel cold or rushed. That is a hard balance to strike in healthcare, and they nailed it. I do not impress easily when it comes to medical workflows, and this place absolutely delivered.

Highly recommend for anyone wanting to see where they are at with their health and recommend on a…read moreschedule for anyone wanting to track their fitness goal progress more closely. When I entered a staff member greeted me and walked me right into the scanning room. The scan is very simple, hopefully you read the emails about attire and came with appropriate clothing. You take the scan with a layer of clothing on and all jewelry removed. I believe BodySpec might tell you that the scan takes like 5 minutes or so but I got in and out in 3 minutes. Parking for this location is where the safeway parking is but not underneath safeway, the opposite side of that.

I had a great experience in this facility. Ryan was very helpful, he explained the procedure,…read moreensure the quality of care provided was top notch and I loved the new facility. It was super neat and clean.

They are compassionate and professional and do a terrific job of making clear Thermography images…read morethat are very helpful at getting a diagnosis. It is well worth getting these because there is no radiation involved.

I just went to my follow up appt at Bras Thermography in Issaquah and I was ,again, so impressed by…read moretheir knowledge and professionalism. These two women are amazing and are providing a very necessary device to all people and especially women b/c of the whole Mamogram thing. There are no adverse affects and what an amazing diagnostic tool thermography is! I highly recommend Bras Thermography in Issaquah! Their office is darling too!

Very disappointing - they don't seem to care about patients much. I scheduled a scan 6 weeks in…read moreadvance - they cancelled 4 days in advance, offered me a reschedule for 3 months in the future, and made zero effort to try to be flexible with my schedule. Also - the person who called me was quite brusque, and blamed the technician rather than the company that makes no plans for a backup when their technician is unavailable. Think about this - early detection is important in treatment but Overlake Imaging is fine making people wait months to get test results.

Horrible care. They are only interested in making money on expensive and unnecessary treatments…read moreand causing you to need them.

I am leaving this review today to commend and thank Liz for her INCREDIBLY friendly, professional,…read moreand kind words. What a ray of sunshine! I'm in some of the worst pain I've ever experienced in my life but she had me laughing on the phone and well on my way to scheduling an urgent MRI. I've been on a lot of medical calls in the last month, advocating so hard to move forward in treatment and testing. Most offices have made me feel like I'm swimming upstream. Liz went over and above to help me schedule, to provide information about the procedure, and to assure me that she'll do all she can to help. I'm shocked in the best possible way today - and I just want to say thank you. She really takes the cake! I have had nothing but INCREDIBLE experiences here. I've been in for two separate spinal MRIs and the front desk staff, the radiology techs, and the reports after have been thorough, professional, and incredible. I really love their open MRI and it was a great option for me. The radiology tech jammed with me to some classic rock and checked in frequently about positioning, how much time I had left, and made sure I was comfortable.

Don't try to make an appointment with Rayus if it is important, twice I have waited on hold over 15…read moreminutes and gave up and went to another provider. If they are too busy to answer the phone to book patients I can't image how long the wait is to get into the office.

Consistent rude staff and pathetic customer experience is the hallmark of this Labcorp center. You…read morecan wait for over an hour for an appointment you took over a month back for a 5 year old and ...you have no right to ask a question. Labcorp really needs to figure out the real root cause for the gremlins behind the counter - who get cheap thrills by passing snide comments to already troubled patients.

The gremlins they have working behind the desk make for some of the rudest customer service one can…read moreexperience. It's actually comical if you accept the amount of bitterness, deflation, and willingness to argue these women have. Their kiosks don't work, so there's that too.