Emma at the front desk was very helpful and friendly. Sheetal was patient and very caring…read morethroughout my MRI. She explained what was going to happen, and more importantly, let me know during the MRI when I was 1/2 done and almost done. Very helpful when you have to stay still for at least 15 minutes. I was pleased I could be seen on a Sunday! I highly recommend this office!

The worst experience, they do not pick up call. I was in severe pain in my arm, I called to book an…read moreappointment 10 times, every time waiting for 30 mins(not exaggerating), no one picked the call. I finally had to drive over to just get an appointment scheduled for an MRI. The patient portal needs an access code which can be obtained only from the front desk of the centre and as I mentioned they DO NOT pick calls up, so had to again go there to get that. They messed up scheduling my appointment, my Dr's office had told them that both my MRI's were approved, but they messed up and did not read that and confirm with the insurance agency, expected me to get only one MRI done that day and come back for another one again. This is just the worst ever experience, will never go back and would recommend other to never go there.

After a tricky time with scheduling, we finally got my wife in to be an ultrasound model. We were…read moreway too anxious to wait until 20 weeks to find out the gender of our baby with our OB, so we came here at 17 weeks for an ultrasound. They had us fill out a bunch of paperwork and then we went to a room with two huge ultrasound machines and a padded table. The technician placed a fresh towel on the table and helped my wife up. They ran a 2D ultrasound first to find the gender... a boy! Next they did some 4D videos. Finally, they had our technician, a trainee, and the manager all take 3D ultrasounds to test out different software settings on the machines. The whole thing maybe took a half hour. We brought a USB drive, so they uploaded all of the images and videos to it for free. In the end we got paid to find out the gender of our baby. It doesn't get much better than that!

Worse place to work for ever. You get yelled at when you're at your desk, and emailed a million…read moretimes over a simple matter that could have been resolved in person. They get your manager involved and make you look like an idiot. This place is not good. Beware! Stressful jobs.

The people here are really caring and nice. They make me feel seen and it's usually pretty fast.read more

this is the 3rd day I have tried to make an appointment. I am put on hold by bot and after an hour…read moregave up. have called 8 times today and still cannot get anyone to answer. will go as far up the line as I can get to tell Kaiser to quit referring to Rayus. patients should not have to physically drive in to obtain an appointment. worst company for customer service, or should I say NO customer service.

I arrived ten minutes before my check in. I was checked in promptly and the lady was very kind. I…read moreonly sat for a couple minutes before heading back to the scan early. I was the only one waiting when I arrived. Technician was very nice and took less than ten minutes. I was done five minutes before I was supposed to have the scan so very good at being more than prompt!

My physiatrist in Issaquah sent me here. I walked in and the first thing they told me was "long…read morewait" but I guess that's happening everywhere. It's still better to wait 40-45 min than 50 minute drive home, then another 2 hour round trip to do it on a later day.

Easy to get to in Issaquah. Always on time. The radiology tech is so great. Makes you feel…read morecomfortable when you are there with that machine! She is always is so positive and gives all the information you might need. If you are needing a mammogram, I recommend this location of Overlake centers.

Had my second mammogram today. My first one went great. Today was with a different woman. She was…read moreimpatient, rude, and aggressive. Ruined my entire experience and now I have to look for a new place to schedule my mammograms. The procedure should not be awful or uncomfortable. This woman made it both. If you cannot be compassionate and kind you should not work in the medical field.

I had thermography done at Advanced Healthcare Alliance and it was a very pleasant experience. I…read morehighly recommend this over mammography. This time I actually did a full body scan, and Diana was professional and made me feel at ease. I later received a detailed report from the doctor who gave suggestions about what I could do to improve various minor issues. I think this is a great method to be able to be proactive with my health.

Excellent experience at this facility. My husband required a time sensitive CT scan. They were able…read moreto schedule an appointment same day and the staff were wonderful especially Candace, she checked us in.

Wow! Honestly, blown away by how well they handled my routine scans. Reception makes you feel…read morewelcome. The Dr. had excellent bedside manner. patient and kind. Immediately putting my tension and fears to rest before prepping for my procedure. If you have PTSD or any sort of anxiety issues when dealing with Drs or tests. Come see Dr. Aaron Abajian MD or anyone on his staff today!

My physician ordered an MRI to address an issue. Insurance denied the request…read more My physician ordered an ultrasound instead. This was completed at Swedish Breast Center in Edmonds, and yet another physician evaluated the results and found it inconclusive. An MRI was strongly recommended. My physician finally convinced the insurance company to approve the MRI. Fast forward to 11/22/24 with an early afternoon MRI appointment at Seattle Radiology on Seattle's First Hill neighborhood. Scheduling was thorough and professional. Park in the parking garage adjacent to the Nordstrom Tower versus street parking. Payment is via QR code at the end, just follow the prompts. Likewise, this location is accessible via Metro Rapid Ride Route G along Madison. Seattle Radiology is located on the 9th floor. Check-in at the reception desk where ID and insurance coverage card will be requested. Other documents are reviewed, signed, dated via an adjacent screen. Additional paperwork will be provided via clipboard to be completed. Waiting area is clean with comfortable seating, has a calming aquarium, lots of natural light, and nice views. Unisex restroom is conveniently located nearby. Pro tips: shower but refrain from using any deodorant, lotions, makeup, fragrance. Eat sparingly, be hydrated. Use the restroom before the MRI appointment. My name was finally called, where I was brought back by an MRI technologist, completed & verified information, shown a locker area to change from street clothes to blue scrubs and lock up one's personal belongings. An IV line was started and flushed. This is where the contrast dye was injected. I was then situated appropriately just outside the MRI tube. An overview and an opportunity to ask questions was provided. A communication squeeze gadget was placed in one hand, warm blanket placed on me, and headphones placed over my ears. I was placed in the tube. I closed my eyes, focused on remaining calm and still as the testing commenced. Thankfully, the 45 minute session was completed in three increments without incident. I did not feel rushed or claustrophobic during my entire appointment. The technologist had a pleasant and professional demeanor. This was reassuring regarding their competency to oversee this MRI procedure. I am still awaiting the final results. However, from scheduling, check-in, and completing the MRI procedure, I had a positive experience at Seattle Radiology.

Front staff is rude and incompetent…read more Billing department is also a nightmare. Tamara was yelling over the phone that we had to pay them first before sending information to insurance, which didn't make sense. She refused multiple times to provide a statement to show us what the payment was for and yelled at us to wait for insurance for more information. Later we found out they overcharged us, but no one said anything until I called about it. Also, it took many calls over several months and speaking to more than 4 different people to try and sort this out and they all took us around and around in circles. I have a better chance of winning the lottery than getting Tamara to answer the phone. Getting anyone to send us an itemized statement of all the charges was like squeezing water out of a rock. Sketchy billing practices. It took over 4 months to work this out and settle this with the insurance because of these incompetent morons.

The doctor recommended a procedure that I was told NOT to do by several other dr's. When I shared…read morewhat I had been told, he got offended and told me I was telling him how to do his job. Talked down to me and was argumentative. Then tried to excuse and justify his attitude by stating he had a bad morning at the hospital! First time meeting Dr. Sailer. WOW, great bedside manners. I would say his hat is getting too tight. 1 star because the other staff were nice.