Over 9 phone calls in one day with only 1 callback, more than 24 hours in pain post procedure with lack of urgency or follow up! The worst customer service I've ever received from a Doctor!!! HORRIBLE!!
On 11/30 I received a root canal which went well in my opinion. The only challenge was the amount of injections I received to get the tooth numb enough to start drilling. I received at least 12 injections at different periods of time which allowed them to start the procedure without me feeling anything; however once the Endo (Susan Yasrebi) began drilling through my crown I started to feeling pain. As a result, the Endo indicated that she was going to give me more injections to assist. She gave me at least two more rounds of f numbing injections. She was able to complete the procedure with me feeling minimal pain and I was sent on my way with a prescription for Amoxicillin and Tylenol with Codine. I'm not able to take Morton 800 which is what she wanted to prescribe, she asked if I ever had Tramadol which I didn't recall. I told her that the dentist who referred me to her had given me Tylenol with Codeine for pain and it was working so far so we ended with that. She was very attentive during the procedure she educated me every step of the way.
My appointment was at 2:30pm and I left the procedure at 5:30pm. As soon as I got home (around 6pm) I took 1 Tylenol with Codeine 30mg. Felt no pain, as I was still numb. My prescription for Amoxicillin was filled at 9pm and I took my first dose. By that time the pain was kicking in and I wasn't due my next dose of pain medicine until midnight.
11pm he pain was so severe, theft I took my second dose then. No relief, could not sleep so I waited as long as I could.
3am took my next dose. Still no relief, I slept for one hour that night due to the amount of pain. (No fever, bleeding, swelling, etc...) Elevated my head, did cold compress, noting helped.
At 6:53am on 12/1 I left message on the emergency option asking for a change in pain medecine. The office opened at 8am.
At 8:04am I called back and was told need to speak with Doctor, they would call me back.
After not receiving a call back.
I called again at 8:56am and was advised that the Dentist (Miguel) doesn't come in until 10am and he would have to speak with the Endo who did my procedure for the new script. I asked if there was anyone I could speak with for a recommendation as to what I could do in the meantime for pain management. After being very persistent I was transferred to the office manager (Sean Amstutz). By this time it was after 9am (time for my next dose). He said that he would reach out to the Endo and get back with me.
At 9:45am he told me that the Endo approved me to take a double dose of Codeine (60mg) and that they would put in a rush order for Vicodin and it should be ready by 11am. If it was not ready by the , give him a call back. I felt good about the response and was hopeful.
I dozed off, woke up at 12:10pm, called back in after verifying with Walgreens that nothing new was submitted . Spoke to the Dentist Miguel, and was told that the doc was trying to log in to request it. I told him I was told that over 2hrs ago, he placed me on hold to check and line was disconnected.
I called back at 12:12pm, explained to they lady what happened and she said that she did not think Miguel was there. I explained that I just spoke with him less than 5 min ago (said maybe he was in the bathroom and that she will leave a note. As I'm expressing my frustration, she said that I don't have to be rude with her. When asked what did I say or do, she referred to my tone. I explained again that I was in pain then I hung up out to total frustration.
12:44pm I called the Apollo Beach number (this is another location where the Endo work) in an effort to speak directly with her for support. The person who answered (Paris) said she could not contact the Endo directly; however she would reach out yo the office on my behalf. She spoke with Sean (office manager I spoke with at 9:40) who was checking on it at. At 12:48pm she came back in the line and told me that she got disconnected (I'm going to assume in good faith that something was wrong with the lines). Paris apologizes and assured me that she would send an urgent message documenting my request and experience.
1:48pm, about an hour later I received a text notification from the pharmacy Indie, indicating that a new prescription was being reviewed. So I waited.
By 4:30 PM I had not received an update from the pharmacy so I decided to call for an update. The pharmacy stated that they were pending correction from doctor on specifics on script and sent I fax to doctor.
4:40pm I called Doctor for status update spoke with Darryl (office message person) who sent a message to the office manager to call me and to respond to the fax from the pharmacist. I made it clear that I would like it addressed BEFORE CLOSING AS IM STILL IN PAIN.
8:44pm nothing read more