A while back, I had some dental work done. Unfortunately, there was a mistake with my insurance…read moreand it was billed and paid to the wrong insurance. I contacted the dental office to get this corrected, and they said they couldn't do anything to help me without being asked by the insurance company to return the funds to rebill it. Mind you, the insurance has sent a dozen letters and called them and spoken to them while I was ALSO on the phone, but then they tell me that they can't return the money because they've never talked to them. Oh, and they billed me for flouride that they never put on my teeth. After asking them to remove the charge, they finally did over a month later and rather than returning it to my card, they gave me a statement credit. So unless I go back, I can't get my money back. I will never. ever. go to this location again. I will go out of my way to go somewhere else. I recommend you go somewhere else too. They will charge you for stuff they never did and then "look into it" when you call to complain. Never again.

Who doesn't love going to the dentist!!! Do I have any cavities, will I need a root canal? What are…read moreall of those metal hooks and picks doing here lined up on the table next to my chair? Have I transported back in time somehow, those devices look like something from the Middle Ages! They're not actually going to put those things in my mouth are they? Thankfully, I wasn't the one scheduled for a cleaning/checkup this time. My two kids were overdue, and you can bet your bottom dollar that they weren't happy about it. They were both convinced they had cavities, and were asking me a million questions as we made the drive over to the office. I tried my best to put them at ease, but I could feel their anguish intensify as we pulled into the parking lot. I had never been to this office before (their mother had always taken them), so naturally my curiosity led me to see how my fellow Yelpers had rated the place. There weren't any recent reviews, and as I had predicted, the previous ones were not kind. I notice that doctors in general rarely have positive reviews since no one trusts them, and people love to lash out after being given bad news about their health. Since I was a newbie to this place, I always go by my own personal experience. From the start, everyone working here was super friendly. The receptionist was attentive and we only had to wait about 10 minutes before both kids were called back. This itself was already a miracle to me, as I usually wait over an hour to be seen, so far so good. About 20 minutes went by and my daughters hygienist came back to tell me that she didn't have any cavities and everything looked great! She suggested a sealant for her molars that helps prevent cavities, and let me know it was fully covered by my insurance. I agreed to it, and off she went for about 10 minutes more to finish everything. My son's hygienist came out while my daughter was finishing, and the identical results and advice were given. We were literally in and out of the office in less than 90 minutes, truly amazing. I'm not sure if we just got lucky, or if this is the norm for this place, but I can't say enough about what an incredible experience we had. I will definitely be recommending this office to everyone I know, five stars all the way!

I had a great experience here but mostly because my hygienist was very thorough and professional…read more My teeth felt very clean and smooth after my appointment. She spent good quality time making sure that my teeth were free of tartar and I have never had a hygienist go above and beyond like this. I definitely recommend booking appointments with Danielle. My only negative thing to say is that when I called to cancel and reschedule my appointment, no one called me back to confirm my cancellation. I had to call them to make sure they got my message and they could not find me in their books so they cancelled but didn't let me know.

THIS PLACE IS HORRIBLE IF I COULD GIVE A LOWER REVIEW I COULD! That were attempting to remove my…read morewisdom teeth before they were even formed. They wanted to preform an unnecessary surgery. 0 out of 5.

I really wish I would have seen this other person's one-star review before my husband and I used…read moreGreat Expressions on Rt. 60 for our dental work last fall. I've never had so many screw ups regarding providing the correct and covered treatments, as well as a number of costly miscommunications between their dentist office and our insurance. I am a stickler for asking in advance if our insurance would cover everything they wanted to do. They presumably called my insurance as I waited. They provided treatment (and impersonal treatment at that) on me that was, I was told at the time of service, covered by my insurance. Come to find out, the dentist office personnel didn't listen to the insurance's specific instructions that it had to be done 6-weeks after the initial treatment. Because of that, we got screwed hundreds of dollars, which we begrudgingly paid. (They love to wave around the paper they coerced you to sign before treatment, saying, "Haha, you said you'd pay, now pay up." See, they can lie through their crummily-maintained teeth and say it's covered so that you'll agree to get the treatment and then be stuck with the bill in the end. Corrupt! Fraud!) Now, they are harassing us again because of my husband's treatment (same as mine, but this time we *waited* the right amount of time for the second treatment). The problem now is that they did TOO many treatments to be covered by insurance! Great Expressions is now claiming that insurance said they'd only pay for three treatments of it, but not all of it that they administered. (Well, wouldn't that have been nice to know PRIOR to the treatments?) Isn't that the job of the billing department, to make sure treatments are covered before you get a bunch of work done that you will eventually have to pay for out of pocket? We even waited the 6-weeks this time before his treatment! But leave it to this office staffed with incompetents. They still expect someone to pay, even if they are the ones who are in the wrong. They will send bill after bill and make call after call to try to get you to pay. Please, I beg of you-- spare yourself the headache and avoid this corrupt dentist office at ALL COSTS. Or it will really cost you in the end.

I highly recommend this dentist office. I recently had to switch dentist. I loved my previous…read moredentist and hated to leave their practice, but I love this office even more. The dentist was so thorough with his exam. Explained everything in great detail.

The dental staff is great from the moment you walk in. My only concern was that I was there for 3…read morefillings and then a periodontal consultation, as recommended from the previous appointment from the same dentist that reviewed my x-rays. The dentist should have reviewed my x-rays again and recommended that I see the periodontist before proceeding with the fillings. WHY? I spent $180.00 on 3 teeth fillings that the periodontist said are bad and need to be pulled. So, lesson learned. I would have not have had those teeth filled.

I am completely shocked, not only by the fact that this place is disgustingly, dirty, the office…read moremanager or so she says Angel at the front desk is horribly rude. There are multiple reviews on her being horrible to customers and yet this place still employs her? Look at this Chair. This is a healthcare facility. Isn't this supposed to be a sterile environment? Can you imagine the amount of dirt and bacteria on this chair and they wanted me to sit in it and then they were offended when I wouldn't? My experience here was awful and I have reported it.!

I visited the Brandon office due to a broken tooth. The front and back staff were very pleasant and…read morepersonable. At check-in, I completed several pages of intake forms, and when I was called back, I also reviewed them with the dental tech. At the same time, I provided her with a list of my family history as well as my own personal history, which included a list of allergies. I needed a prescription, which the doctor promptly called in. I live 1-1/2 hours away, and it was ready for pickup by the time I got home. The only problem is he called in AMOXICILLIN, which is PENICILLIN. If he had taken the time to review my file or even verified with me what I was allergic to, he would have known that I am very allergic to penicillin. Thank God I noticed it, as well as the pharmacy; otherwise, this would have been a different story

This was the worst experience that I have ever have. The receptionist is rude and they try to…read moreovercharge you for everything. They charged me for a mouthwash that I never received. I don't recommend their service at all.

I hate to say it but I was a little scared to schedule an appointment at Great expressions, not…read morebecause I have had a bad experience but because I have heard poor stories about the other great expressions locations. I was very impressed by how quickly I was able to get an appointment (within a week) for a new patient consult which involves getting X-rays and seeing the dentist first before scheduling your cleaning appointment or next appointment (that part sucks because ideally I would want everything done on the same appointment). This location however was up to part! I didn't have to wait a long time before I was seen when I arrived, everything seem clean, sterile and it was a decent size office. Kim in the front is super personable, efficient and friendly. She really helped me with a lot of questions and made my check in/check out convenient. Even after my appointment I reached out to get a copy of my X-rays and it was emailed within a reasonable amount of time. The Assistant was also super great, the x-rays were quick, painless, and she went over my insurance benefits and treatment price in detail so I knew what to expect. Holly, I believe was the hygienist she was amazing and I didn't even get a cleaning, yet she came in to check on what type of cleaning I would need and answered any questions about my oral hygiene. Dr. Lan Dinh on the other side was the downfall of the appointment for me. I didn't think he had good bedside manner. Dr. Dinh checked my xrays, teeth and informed me of a cavity which was understandable. I asked him a question wondering if after completing my fill in, if I could bring my essix (clear) retainer, so he can fit it and make sure when he fills in the cavity my retainer still fits, also I wanted to make sure the fill-in wasn't too high (because it has happened before, not here, and it's so painful when your bite is off) he quickly said "NO" he can't guarantee that my retainer will fit and that he can't guarantee my bite won't be off, and if that happens I would have to go see an orthodontist for a new retainer and to fix my bite... what?? I was taken back at the fact that he didn't bother to ask what I meant before quickly deciding his answer was no. I work at an orthodontics office, I have been around dental for more than five years, I'm definitely not a dentist but I know what a patient can and should ask/wonder. As a Dentist is in his job to educate the patient and listen to what the patient is asking and I certainly didn't feel like he cared nor understood what I was asking or wasn't knowledgeable enough in the field because any other dentist would've said "Yes we will use articulating paper to check the bite to make sure the fill in isn't too high and get it as close as possible to what the original shape of the tooth was" anyways I said "okay" and that's when I decided to take my business elsewhere. I was very disappointed because everything and everyone else was so great and friendly. I was told there is another dentist in this location who seems to be great as stayed in some other reviews but he is not in the office on the day's that I am able to go so of course I will be going to a new dentist who can fix the cavity and yet not cause me other dental problems! I hope others experience is better than what mine was with Dr. Dinh!

outrageous rip off, tries to get you to have 1/2 your teeth pulled so he can charge you $$$ for…read morepartials when you don't even need them, went to another dentist and I only neede one tooth pulled! Also the office and equipment is old and chairs etc are run down, most be a low income practice DO NOT GO HERE

The office staff was very nice and helpful with my insurance, which I was surprised and grateful…read morethat they took. I had a consultation with Dr. Shaw. She told me exactly what kind of work I needed to have two wisdom teeth extracted. On the day of the surgery, Dr. Shaw and her assistant kept me at ease and performed the extraction with no problem and no pain. I was in and out of there in 30 minutes. I am recovering well. I highly recommend Dr. Shaw for oral surgery.

If you're trying to find a dentist that takes your insurance, skip over this one. I should have…read morepaid better attention to the reviews but I always take these with a grain of salt. I knew it was bad when I had to wait for over an hour after my first scheduled appt to get in with the xray tech. Then I got a whole 5 minutes with the dentist. All I really wanted was a cleaning. My teeth are in great shape, I've had all the orthodontia a kid could handle and have taken care of my teeth all my life. I had to wait another month for them to have an opening for a cleaning. I had a feeling they were gonna do an up charge as the dental assistant came in before I left to talk about how I need a deep cleaning to get back on track... ok whatever, I just want a cleaning. Fast forward to day of my appt. I leave work early and arrive to find this note. I try to call the following week.. Nothing and no way to get in touch with anyone in the entire company. Two weeks... nothing. Finally I call and get someone. Hello, why hasn't anyone called to reschedule my appt? No answer giving (didn't check to see if they had my correct contact info) but they are willing to schedule me in and I have to wait a few more weeks. I go today and tell them look I just want my regular cleaning that is covered fully by my insurance. They start to tell me they can't give me a regular cleaning... only the one with an estimate of $128 over what my insurance will pay. They couldn't just give me a regular cleaning and not do what the doctor "prescribed." Then they try to tell me that my appt was cancelled and they had called me. Surprise! They didn't have my number in their system correctly and had inverted two #s. Then they were trying to tell me since I didn't hit confirm on an email they sent me I'm out of luck. Excuse me? Unlike this office, I actually show up on time to my appts. They realize that this is problematic as I explain that this is the 2nd time I've had to leave work early to have you people mess up. They say ok... we'll have the hygenist look at you to discuss what's needed. I have to wait another 20 minutes and then we go back. I explain I just want a regular cleaning. He's looking at my teeth. It's obvious a regular cleaning would be fine. He tries to say there's a little bit of tartar here and there but says he can't overrule the dentist's "treatment plan" and that he's operating under his license. And guess what... the dentist isn't in on Weds or Fridays when they schedule the cleanings... so if there is a question or disagreement with your treatment plan... their hands are tied. So no cleaning is better for your oral health than a regular prophylaxis cleaning at this establishment. That makes perfect sense.

Great place for kids. My daughter loved it and all the staff--- Valerie, Terry, Dr. Sandesara, all…read morethe office staff. Wonderful team. I would HIGHLY recommend this place to any family. Thank you again, Brittany

Had an appointment at 1:30 and arrived at 1:20 Waited a…read morewhole hour and my son wasn't seen or called back !! Horrible

I've taken my mom here twice. Originally for her initial appointment and x-rays and today for a…read moresomewhat complicated extraction. We arrived on time for both appointments AND the staff was on schedule. (I find this rare in any dental or medical office. One appointment was mid morning and the other mid afternoon.) Jen, was awesome and patient with my elderly mom as was the dentist/oral surgeon. I absolutely did not have concerns about the competency of any of the staff- from the ladies at the front desk to the DDS. It's also worth mentioning that the procedure and the estimate for the next were both far less expensive than either mom or I had expected. And mom only has a bare bones dental insurance policy, so it speaks to the comparative value of the fee schedule in this case, not the insurance coverage. It's rare I write a review, especially one this lengthy, but when I previewed the negative ones, I felt this office deserved far better and a potential consumer may benefit from hearing our experience.

A Decade Later: A Failed Root Canal & Hard Lessons Learned…read more Nearly ten years after getting my first root canal at this location, I discovered that the procedure had failed--leading to an infection and eventual bone loss. Thankfully, my general dentist caught the issue before it worsened. I sought treatment elsewhere, where the new provider used advanced laser technology to address the infection. On my recent check-up, I was relieved to find that my bone had fully regenerated. This experience was both traumatic and eye-opening. My body was signaling distress (swollen thyroids), but I didn't connect the dots until it was nearly too late. If you're undergoing a root canal, I cannot stress enough the importance of doing your due diligence. Not all root canals are performed equally, and not all providers use the latest techniques or technology. While Great Expressions completed the procedure, it ultimately wasn't thorough enough, and I paid the price with my health. Any invasive procedure--especially a root canal--should be treated with a zero-trust mindset. Be proactive, ask questions, and ensure your provider is experienced and up-to-date with modern advancements like laser treatments. If I could go back, I would have chosen an advanced endodontic specialist from the start. I'm sharing my story as a reminder: listen to your body, demand the best care, and never assume that a procedure is truly "done" without proper follow-ups.

Sherrie did a great job taking x-rays with minimal discomfort and Francesca was thorough and gentle…read morewith the cleaning!

I have been going here for five years. I've gone through several dentists. Dr Pereira is the best…read morethey have ever had. Maybe even the best I've ever had. I had three teeth removed and a partial plate put in. I never felt any pain. Even after the novacaine wore off! His chair side manner is comforting and knowledgeable!